The Product Coalition

JUNE 21, 2021

Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom. Motor: Weakness in how one can control their muscles, bones and joints. Error: When a user makes a mistake.

Research Software 155

Research Software Data Visualization Software Review Technical Review 155

Folding Burritos

DECEMBER 7, 2017

This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Uses and definition of different kinds of segmentation. One way to do it, is to find ways to help other customer-facing teams (like Sales and Support) do their job.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Intercom, Inc.

APRIL 22, 2021

If you’re a senior engineer and want to further your career, what skills should you develop? Moving forward in your career, avoid the trap of doing work that feels high-impact, but it’s actually not , or work that makes you look good at the expense of the project and the team. How do people move into staff engineering roles?

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Intercom, Inc.

JANUARY 27, 2022

We’ve reached out to a few of our colleagues on Intercom’s R&D team to hear their reflections on the movement and what the term “women in tech” means for them. You can message us on Twitter or record a voice memo on your phone and send it to us on podcast@intercom.com. Niamh is a Brand Editor here at Intercom.

Research Software 138

Research Software Engineering CTO Definition 138

The Product Guy

MAY 7, 2020

Hence it is critical that one is aware of the best practises of the role and develops his own philosophy which results into maximum positive leverage for the organization. Understanding the Role Definition. Definition of PM role. This is my motivation behind writing this article. Product Roadmap. Executing the roadmap.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

UX Studio

SEPTEMBER 10, 2019

In this post we created a guide on the steps to take in developing your brand strategy. By definition, brand strategy makes up a long-term plan which helps every employee communicate about your brand. How to develop your brand strategy? They establish what you stand for as a team. But first, let’s define brand strategy!

Branding 63

Branding Weak Development Team Strategy Research Software 63

Folding Burritos

DECEMBER 7, 2017

This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Uses and definition of different kinds of segmentation. One way to do it, is to find ways to help other customer-facing teams (like Sales and Support) do their job.

User Testing 170

User Testing Customer Feedback Feedback Software Customer Experience 170

Intercom, Inc.

JUNE 13, 2018

Of all the ways to get your message into the world, staging events might not seem like the most efficient or scalable. It’s something you definitely don’t get with paid advertising either. Definitely not. Product positioning, knowledge and brand awareness are your first ports of call in the early days. Not always.

Events 205

Events Branding Customer Experience User Testing 205

BrainMates

SEPTEMBER 8, 2019

Without the involvement of stakeholders, ideas simply remain ideas and it’s nearly impossible to successfully develop and launch products. As Product Managers, we’re not only called upon to deliver products our customers love, but also to lead teams to success. What is stakeholder management? Stakeholder identification.

Data Visualization 92

Data Visualization Weak Development Team Management Management 92

Userpilot

NOVEMBER 15, 2021

UserGuiding's biggest selling point is its $99/month Basic plan but that doesn’t come with all the elements you’ll need to build a positive onboarding experience. In-app messaging. In-app messaging can be used to announce new features, send activity alerts, or improve user onboarding via modals, tooltips, and other elements.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

People-First Product Leadership

JANUARY 7, 2024

When I veered off track, I learned (good) while losing a bit of confidence in myself (bad). The balanced leader sees both delegation and development as a win-win approach for themselves, their employees, and the organization at large. Then replace any remaining doubt with a positive memory and optimism. Trust yourself.

Artificial Inteligence 52

Artificial Inteligence Weak Development Team Feedback Software Leadership 52

ProductPlan

SEPTEMBER 9, 2019

From the outside, a Product Manager (PM) is a resolute individual responsible for completing a product’s development. Product management leadership requires an ability to support their teams to victory! What are the 4 Phases of a Successful Product Team One-on-One? That’s a sign your team needs better communication.

Weak Development Team 49

Weak Development Team Construction Feedback Software Certifications 49

PMLesson's Ace the PM Interview

DECEMBER 17, 2021

Working at Google is one of the hardest-to-get positions in the tech sector. Team : If applying to a specific team (generally this isn't the case with Google roles) it helps to have someone from the team refer you. Positive referrals can definitely boost a candidate's profile beyond just their interview performance.

User Testing 52

User Testing Technical Review Software Review Data Visualization 52

Intercom, Inc.

NOVEMBER 7, 2019

So they created a software that provides control, visibility, and payment methods for corporate finance teams. Instead, focus on fostering a culture of communication and feedback loops between the team. It’s safe to say he’s learned a thing or two about adjusting his message and product for each unique customer persona.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Nulab

MAY 21, 2020

Roughly 10% of remote workers rated their company culture as “poor,” compared to around 13% of in-office employees. Certainly, upper management should take note: 40% of those who rated their company culture as “poor” said they planned to leave within the year. Similarly, 66.5% of in-office workers. of in-office workers, 34.7%

Data Visualization 52

Data Visualization Reporting Tools Weak Development Team Product Research 52

The Product Coalition

MARCH 8, 2019

Last week, after many months of development, I was happy to launch Haystack into the world finally. It can definitely still be gamed (which we’ll talk about), but that’s any system. I also shared on Facebook, LinkedIn a similar message. Changed the share message from ‘I’ to ‘We’. 2 weeks before launch?—?Those

Feedback Software 60

Feedback Software Technical Review Software Review Systems Review 60

UX Studio: Product Management

OCTOBER 1, 2022

Pros: Great interactions Drag and drops Multiple platforms Master elements Cons: Too complicated for newbies Quite expensive Limited functions in the standard edition Mobile views need to be improved Complex prototypes tend to be slow Price: $29 / user / mo UXpin Many designers and product teams use UXpin. Definitely has to be on this list.

Feedback Software 59

Feedback Software UX User Testing Customer Feedback 59

Intercom, Inc.

APRIL 5, 2018

Our chat covers how gaming principles influenced her growth experiments, her team’s most successful retention tactics, and much more. Adam: How was the transition from classic marketing to working more with designers and engineers on the growth team? What follows is a lightly edited transcript of the interview.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Intercom, Inc.

MAY 1, 2018

Could we somehow get them to definitely sign up? We developed all these tips and tricks that would help us optimize what happens when they land. It became standard fare to find the best possible way you could lay your page out, which was a positive thing. This was around 2010. Keeping them, and getting to 100m, is the question.

Customer Experience 223

Customer Experience User Testing Weak Development Team Definition 223

Usersnap

MARCH 6, 2019

There are many instances where the process of asking for feedback has actually deterred customers or prompted them to submit bad reviews out of annoyance. This approach is informal and renders quick results, both for the customer and support team. Instantly connect a customer to a developer or technician. Time-consuming.

User Testing 66

User Testing Customer Feedback Feedback Software Customer Experience 66

Intercom, Inc.

JANUARY 12, 2022

If you’re short on time, here are a few quick takeaways: Although data science can’t predict the future, it can definitely help you focus resources, troubleshoot issues, and even unlock new markets. However, we’ve had a great team. Any insight from data analysis will only ever be as good as the data itself.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

Intercom, Inc.

MAY 16, 2019

As our Design Lead Gustavs Cirulis shared recently, the development of the product did not come without its own challenges. There’s a debate about dates : some feel they’re too constraining and that the team should be able to launch the product whenever it’s ready. Multi-step pointer messages in a Product Tour.

Reporting Tools 106

Reporting Tools Feedback Software Research Software Customer Experience 106

Intercom, Inc.

SEPTEMBER 3, 2020

Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. we’ll be answering that by chatting with the people that make it happen: the R&D team members who take your feedback and turn it into the tools that you use. Then this podcast has the answers.

User Testing 212

User Testing Customer Feedback Feedback Software Research Software 212

The Product Coalition

MARCH 11, 2019

This acronym popped up a while back in Organization Development circles and when I heard it the first time I thought… uh yeah, that’s all high-tech. Extreme ownership (highly applicable) Summary Leaders are ultimately responsible for the failure or success of the team, and need to take full responsibility. Usability is bad.

Weak Development Team 60

Weak Development Team Technical Review Leadership Books 60

Userpilot

JUNE 9, 2021

A Product Manager builds the product by identifying customer needs and creating specifications for developers. A Product Manager identifies how products fulfill a business’s wider objectives, expresses what would make that product successful, and forms a creative team to bring the product to life. TL;DR – Post Summary.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Product Research 52

Tyner Blain

AUGUST 1, 2013

I’ve been revisiting his concepts and their use recently, thinking about how to revise them for some exercises I’ve been doing with product teams. Back in 2011, Luke Hohmann introduced me to this concept and technique, and I used it with success with a team I was working with at the time. Whole Product Game Background.

Weak Development Team 53

Weak Development Team Differentiation Software Review Customer Experience 53

Userpilot

APRIL 21, 2021

They don’t have the features product marketers need, such as tracking user data and communicating it across your whole team. If you need to analyze customer communication in order to identify patterns to relay to your product team, Drift makes it easy to segment conversations by a user’s location, browser, or in-app behavior.

Analytic Tools 69

Analytic Tools Feedback Software Research Software Customer Communications 69

BrainMates

NOVEMBER 1, 2021

Developing and launching a product only to have it fail is the complete antithesis of the “Fail Fast” innovation motto. You have just invested 1000s of work hours and millions of dollars in developing & launching this product. If PM 101 is problem before solution, this is definitely 102 – “ who will pay and why ?”

Weak Development Team 105

Weak Development Team Product Research Development Research Software 105

Business of Software Conference

FEBRUARY 16, 2021

So, this was focused on software developers, specifically, for dotnet software developers, this very small ad network, I ran those ad networks for a couple years, and realized that that was a terrible business. And I was a software developer before. The Good and the Bad of Taking Money. 2:43 Mark: Yeah.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

The Product Coalition

OCTOBER 29, 2018

I don’t recommend these because I’ve had bad experiences with some boutique firms. People and Culture A company’s home page and Crunchbase are quick references to find out who is on the board and executive team. Who is on its current product team? Applying to the position Referrals, referrals, referrals. AngelList ?—?AKA

Inbound 60

Inbound Product Research Startups Weak Development Team 60

UX Studio

MARCH 11, 2024

I realized that that wasn’t really gonna happen I’m very very bad at competition. And like the warmups and practice, I could see that I was kind of… you can kind of know how good you are on the team [00:04:00] in the warmups. Understanding users, definitely a big one. So that skill set.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

Brian Balfour

FEBRUARY 7, 2017

During Andy’s four and a half years at SoundCloud, he worked on a range of mobile growth topics, and in a bunch of different team configurations. He led an international team for a while, focused on running experiments in new markets, and did growth work breaking ground in Latin American and other developing markets.

Onboarding KPIs 62

Onboarding KPIs Feedback Software Customer Experience User Testing 62

Mind the Product

FEBRUARY 12, 2020

It’s also essential to creating a team where great people want to work. In a perfect product development world, communications are seamless, specifications are clear, and product and engineering teams work together without friction. These are team goals that get shared across the company. Share Leadership and Credit.

Engineering 153

Engineering Weak Development Team Customer Experience User Testing 153

Business of Software Conference

AUGUST 30, 2019

After this talk, you’ll understand how the ‘jobs-to-be-done’ theory helps SaaS companies create effective positioning — and a proven, step-by-step process for uncovering your best customers’ ‘job-to-be-done’ Video, Slides, and Transcript below. So messaging is really how you feel fuel for the race. (

Research Software 40

Research Software Messaging Analytic Tools Feedback Software 40

Intercom, Inc.

DECEMBER 4, 2019

One of the biggest determining factors of a company’s success is the clarity of its message, and how that clarity comes across in every interaction across the product and brand. 1 Poor definition of value proposition and feature focus. I see three main recurring patterns when looking at companies who struggle to get it right. #1

Branding 209

Branding Weak Development Team Technical Review Airlines 209

The Product Coalition

FEBRUARY 26, 2022

I’ve asked friends who do the job at social events and got the same answer, and frequently asked members of my own teams, who struggled to find the time to do it. To compensate, I’ve seen UX researchers & designers pick up the mantle a lot more, and the design teams have really leaned into this space.

User Testing 171

User Testing Weak Development Team Customer Experience Customer Feedback 171

The Product Coalition

JANUARY 12, 2020

So I decided to write a complete guide on getting your team from where they are, to fully using OKRs in 30 days. How to have meetings with the team, what to cover, how to get low performing teams back on track and then how to persuade everyone in the company to use them too. I also make sure to cover the more human elements.

Weak Development Team 78

Weak Development Team Research Software Onboarding KPIs Customer Experience 78