Amplitude

NOVEMBER 26, 2019

People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. When tools and systems are not created with them in mind, they lose trust and understanding. You may not understand someone else’s definition or report. He’s been conditioned to not bother the data team.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

Mind the Product

DECEMBER 5, 2019

In fact, some methods are pretty poor. Some product managers make poor decisions because they don’t have the right skills. When I worked at Trustpilot, we had solid evidence that consumers wanted to read reviews about products. Currently, Trustpilot only shows company reviews). My name is Jacob.

User Testing 171

User Testing Product Research Customer Experience Weak Development Team 171

The Product Coalition

NOVEMBER 2, 2021

My take on it: while I love ex-developer PMs, and find that their teams often execute better, this is by no means a requirement. However, if a non-techy PM meets a non-businessy team lead, things can go sideways pretty quickly. while the user name does have a unique id, the team and content do not.

Technical Review 175

Technical Review Analytic Tools Software Review User Testing 175

Johanna Rothman

NOVEMBER 16, 2020

One of my reviewers for the Modern Management Made Easy books asked a fascinating question: I've never seen this many women in management or in senior leadership positions. Too many of these educated people had no idea how to work as a collaborative team. The idea of a code review or a design review? Consider the System.

Technical Review 122

Technical Review Research Software Software Review Systems Review 122

Intercom, Inc.

JULY 23, 2020

As the CEO of Flow , a flexible project management app for teams, Daniel is working to create a productivity tool that defies conventional metrics, meaning that it simply allows you to get your most important work done without monopolizing the time you spend in the software itself. My background is definitely atypical. I feel lucky.

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199

Alchemer Mobile

MARCH 18, 2021

Almost all apps experienced significant change in their DAU due to COVID-19. However, if we run out of time, please be sure to leave your name with your question, and we will follow up with you directly with any answers that we have to your questions. OK, so there are a couple of answers here, I’ll let the team decide.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Intercom, Inc.

OCTOBER 5, 2022

Not just in product reviews, roadmap meetings, or design critiques from product people, but across the company. When anyone new joins Intercom, their onboarding pack contains their first “Intermission”– our name for a problem statement. Your product is a system. Problem definition is hard.

Reporting Tools 118

Reporting Tools Research Software User Testing Customer Experience 118

Intercom, Inc.

JANUARY 31, 2019

As part of the process, we’ve spent a lot of time reviewing who we should be selling to these days, and how we should be selling to these customers. And as the organization grows, the work involved to get teams aligned on who you’re selling to and how you’re selling is not something to be taken for granted either. Speed is everything.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Mironov Consulting

JULY 28, 2022

Apologizing in advance: I’m intentionally exaggerating the differences between two broad corporate groups: wildly oversimplified roles and attitudes and reward systems.  Each Enterprise Sales and Solutions Teams… Are paid/rewarded/promoted for working with individual prospects or customers one at a time.  Sales

Reporting Tools 133

Reporting Tools Software Review Technical Review Weak Development Team 133

Mironov Consulting

JUNE 28, 2018

When working on mass consumer products (think FitBit or Facebook or teach-your-kid-to-code toys ), we will have large numbers of small purchases — too many customers to know each by name. Long Sales Cycles, Weak Attribution, Few Data Points. From social team: “4500 likes and retweets of our latest post!

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

The Product Coalition

MARCH 22, 2021

These fields include web design, mobile app development, SaaS, and even B2B products. With a relatively small team based in Omsk, southwestern Siberia, Purrweb has compiled an impressive portfolio. The company has 14 partners, and at any point in time, each one curates a separate project with its separate team. and Facebook.

UX 126

UX Research Software Feedback Software User Testing 126

UX Planet

FEBRUARY 19, 2024

Firstly, this is definitely what a recruiter is going to read and evaluate first as a potential indicator to whether they should hire you. A bad first impression could ultimately hurt your chances of landing a dream job. People see selling as a bad word but it ultimately makes life easier if you know how to do it.

UX 98

UX Technical Review Customer Experience Weak Development Team 98

Intercom, Inc.

JULY 19, 2018

I hosted Jean and Edmond on our podcast to get their take on the difference between leadership and management, the power of positive feedback, and why trust is the foundation of the most effective engineering teams. Jean: Especially with engineering teams. Then if you’re given the right tools, you can be more effective at doing that.

Engineering 135

Engineering Feedback Software User Testing Leadership 135

Intercom, Inc.

JANUARY 10, 2019

Bots are great at things that are suitable for computer calculations, like when your next bill is due. They got a bad rep, but they’ve come through the other end, I think. Instead of saying “name” with an input field, the bot would ask, “What’s your name?” Or showing you your bank balance. And you would say Barry.

User Testing 143

User Testing Banking Customer Experience Technical Review 143

The Product Coalition

SEPTEMBER 11, 2019

3) Most companies use weak heuristics, opinions and archaic decision processes to place bets on a handful of unproven ideas. The alternative is of course evidence-driven product development. In product management circles the term “Product Discovery” has become most synonymous with evidence-driven product development.

Customer Experience 74

Customer Experience Product Research User Testing Data Visualization 74

The Product Coalition

MARCH 8, 2019

Last week, after many months of development, I was happy to launch Haystack into the world finally. It takes into account comments, reviews and how long/active people are that upvoted. It can definitely still be gamed (which we’ll talk about), but that’s any system. 2 weeks before launch?—?Those 2 weeks before launch?—?Emailed

Feedback Software 63

Feedback Software Technical Review Software Review Systems Review 63

Userpilot

SEPTEMBER 23, 2019

UX journey maps are the antidote to product-led marketing , onboarding, and product development that happens for its own sake. These maps gives us the ammunition to solve problems big and small, and they help cross-functional teams live up to their full potential. UX journey mapping is a team effort.

Customer Experience 89

Customer Experience User Testing User Experience Customer Feedback 89

The Product Coalition

APRIL 14, 2020

Remote Agile (Part 5): Retrospectives with Distributed Teams TL; DR: A Remote Retrospective with a Distributed Team We started this series on remote agile with looking into practices and tools, followed by exploring virtual Liberating Structures, how to master Zoom as well as common remote agile anti-patterns.

Agile 78

Agile Feedback Software Data Visualization Reporting Tools 78

Userpilot

SEPTEMBER 23, 2021

Let’s begin with a definition to ensure that we’re on the same page. Moment” : when an accountant is shown a demo of the app by the project manager and thinks “nice, this will ensure the team stays on budget.” Their employer has to pay for a large team of them. A friendly photo of one of your team.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience User Testing 98

Business of Software Conference

OCTOBER 29, 2018

Wade Foster (CEO/Founder, Zapier) – Building Operating Cadence with Remote Teams from Business of Software Conference. A little bit about how to build an operating cadence and a remote team. The good news is this talk is not just for remote teams. Make sure you stay for the whole video. Video, Slides, and Transcript Below.

Weak Development Team 79

Weak Development Team Reporting Tools Feedback Software Data Visualization 79

Business of Software Conference

DECEMBER 11, 2019

Agile methodology sounds confusing and difficult, but Bethany Pagels-Minor breaks it down to bite-size slices of delicious cakes that will will help every team work better, communicate better, and provide better returns. So I definitely was really worried about those stairs. Bethany Pagels-Minor, Apple. Transcript.

Agile 61

Agile Weak Development Team Feedback Software Reporting Tools 61

Intercom, Inc.

MAY 19, 2022

Here are a few key takeaways: An Internal Quality Score offers a more holistic view of an agent’s strengths and opportunities for growth and helps organizations gain insight into their teams’ work. IQS is a metric used to measure how well your support team performs against internal standards.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Intercom, Inc.

MARCH 29, 2022

You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company. So when you see a spike in demand, you can meet it, no matter what size your team is. “We We’re here for you.”

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Usersnap

APRIL 25, 2019

Countless times projects progress so slowly only due to poor ticket management. If you are using Usersnap, your team, clients or customers definitely are submitting more bug reports due to the convenience of capturing screens and annotating in-product. This could then be used as a development roadmap.

Reporting Tools 40

Reporting Tools Feedback Software Roadmap Weak Development Team 40

Gainsight

MAY 21, 2021

Or, as I tell my team, being “intentionally awesome.”. Once the top priorities are identified and agreed upon, our team then develops clear and precise milestones aligned to building customer confidence. These can include: An MVP launch to get users in the system quickly. Take our “Quickstart” offerings, for example.

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software User Testing 52

Usersnap

DECEMBER 19, 2023

TL;DR The article underscores the importance of 1 to 5 rating scale surveys & how it has helped me in my PM journey, exploring their simplicity, versatility, and impact on user-centric product development. Definition of 1-to-5 Rating Scales Surveys 5 Types of 1 to 5 Rating Surveys 1. Satisfaction Scale 2. Likert Scale 3.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Crafty CTO

MAY 1, 2020

We left off at the handoff of shaped, de-risked work to the development teams. In effect, we are saying: “Here you go, dev team. ” Traditional agile, let’s say Scrum for example, looks a bit different: “OK dev team! This post will focus on Shape Up’s approach to building. And shipping!)

Reporting Tools 52

Reporting Tools Feedback Software Weak Development Team Customer Experience 52

UX Studio

SEPTEMBER 6, 2023

Who are the users in B2B By definition, we talk about B2B when we see a transaction between two businesses. But when we worked on B2B products, we realized there was a bigger gap between users and the product teams. The team had e-commerce experts who were great at their job and wanted to simplify the platform. It makes sense.

User Testing 60

User Testing Customer Feedback Research Software B2B 60

Crafty CTO

APRIL 12, 2020

Bigger – it speaks to every aspect of the software development process. Shape Up is the Basecamp team’s distillation of how they themselves develop software, superbly written and illustrated, freely contributed to the world as an online and downloadable e-book. Big as in a 143 page PDF. ” So what is Shape Up?

Agile 52

Agile Weak Development Team Customer Experience User Testing 52

Userpilot

APRIL 8, 2021

The “customers” part of this definition is important, since this is what differentiates customer analytics software from tools like Google Analytics, which look at data from website visitors as opposed to customers. As much as dishonesty sucks, giving disingenuous feedback due to people pleasing is a real phenomenon.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

UX Studio

MARCH 11, 2024

Business understanding, effective communication and systems thinking. My first question to you is how do you introduce yourself without your name or profession? I realized that that wasn’t really gonna happen I’m very very bad at competition. Are you looking at reviews in the app store? So that skill set.

User Testing 67

User Testing Research Software Feedback Software Data Visualization 67

Userpilot

JUNE 27, 2023

We understand that choosing the right platform can be challenging, and traditional review sites may not provide sufficient information. It helps product teams create personalized user experiences through product tours, onboarding checklists, and feature announcements. What is Usetiful best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

UX Studio

JANUARY 17, 2024

So,we will definitely talk about this maybe in another podcast hopefully. So it started with like [00:12:00] specialism in like very, very well developed craft. I would mention how the team is experimenting on that right now. The team – product manager and product designer who I’m leading. [00:19:00]

User Testing 75

User Testing Customer Experience Research Software Product Research 75

Roadmunk

JULY 13, 2017

And during our chat with Yammer product manager Anna Marie Clifton , she made it clear that product delivery is not just a function of a well-oiled dev team. We recently chatted with Anna Marie about her goals for the coming year , and her answer was all about building a sense of psychological safety with her team.

Data Visualization 61

Data Visualization Analytic Tools Research Software Product Research 61

Business of Software Conference

NOVEMBER 12, 2019

As Mark alluded to I recently started another company called Ropig in the developer tool space but it’s brand new and I don’t really have any lessons learned yet so I’ll focus today’s talk on MeetEdgar. So we don’t have a sales team. We lost some of our functionality as a tool due to API changes.

Research Software 45

Research Software Software Review Data Visualization User Testing 45

Business of Software Conference

NOVEMBER 12, 2019

As Mark alluded to I recently started another company called Ropig in the developer tool space but it’s brand new and I don’t really have any lessons learned yet so I’ll focus today’s talk on MeetEdgar. So we don’t have a sales team. We lost some of our functionality as a tool due to API changes.

Research Software 40

Research Software Software Review Data Visualization User Testing 40

Intercom, Inc.

DECEMBER 9, 2022

And this is why we decided to bring you a special episode about these latest developments in the world of AI, what they mean, and whether it’s time to apply it in real-life scenarios such as customer support. OpenAI released their most recent machine learning system, AI system, and they released it very publicly, and it was ChatGPT.

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279