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Why customer support is an overlooked differentiator Product features, pricing, and branding all play key roles in differentiating your organization from the laundry list of competitors, but theres one often-overlooked factor that can make or break customer loyalty: how well you support your customers. Want to continue reading?
One of the key differentiators among the various cloud development environments is hosting. As I explained in my prior post on becoming a more technical PM, every software product is built with three parts: a client, a server, and a database. Its differentiation comes from its integrations with other popular tools.
Think about it this way: when you’re trying to sell something, especially software, it’s easy to just show off all the cool things your product can do. This unique reason is your differentiated value. Why is Understanding Your Differentiated Value So Important? This is like giving a product walkthrough.
Messages that Matter Messages that Matter Assessment explains how BI vendors can easily solve the problem By Lawson Abinanti, Messages that Matter For the 10th year in a row, lack of differentiation permeates the Business Intelligence & Analytics market which made me imagine why and how to solve the problem.
Discover which features will differentiate your application and maximize the ROI of your embedded analytics. Think your customers will pay more for data visualizations in your application? Five years ago they may have. But today, dashboards and visualizations have become table stakes. Brought to you by Logi Analytics.
Insights from April Dunford’s Business of Software AMA In an era where “AI-powered” has become the default label for tech products, positioning your company clearly and effectively is more challenging than ever. AI Is Not a Differentiator April made it clear: saying you use AI doesn’t set you apart anymore.
Have you ever wondered why pricing software feels so complicated? Chris Mele, a pricing expert from Software Pricing Partners (SPP), shared some insightful perspectives on this topic at Business of Software USA, drawing from his own experiences and decades of industry data. For years, software pricing was relatively simpler.
Comparison Insight: 90% of software companies are embedding analytics tools in their applications, significantly improving customer experience and product differentiation. Product analytics then tracks how the embedded feature impacts user behavior, helping you measure ROI and iterate further.
Leaders who recognize this are betting on research to drive differentiation in a crowded market. In part, because its possible to spend inefficiently bloated tools, underutilized software, or poor participant management can eat into ROI. This signals a broader strategic shift: research isnt just a cost center anymore. Why only a C?
They collect features that perhaps once were a good idea, heavily used, and important differentiators. Finally, those teams that deliver the deletion get tangible credit for their work. Eliminate the bloat. Let’s face it. All products bloat over time. But customers and users change over time. Their hope? Better customer communication.
Effective strategies for mitigating AI security and compliance risks As organizations rapidly adopt AI technologies—especially large language models (LLMs) like those offered by AWS Bedrock —it's crucial to integrate security measures throughout the software development lifecycle (SDLC).
Easily collect targeted, real-time digital feedback and engage customers at exactly the right moment in their customer journey. Different companies use different tools, and even teams within those companies rely on varied solutions.
Longer sales cycles create challenges for software companies, including pipeline supply shocks, decreased predictability, and negative effects on cash flow and sales team compensation. This shift necessitates software companies to adapt their sales strategies to address CFO concerns, emphasizing cost savings and clear ROI.
In this article, we will explore the foundations of effective cross-functional collaboration, the common pitfalls to avoid, and how the right software can help your team execute more effectively. They collaborate with product to clarify value propositions and key differentiators.
The Value of Using a Jobs Dashboard to Drive Your Demo Most software sales demos follow the same formula a handful of slides telling buyers about your company followed by an overview of the product, and then you dive into the demo. Its the single biggest thing that leads them to believe your products are superior to the competition.
AI use cases are enabled by “intelligent applications” – software applications that incorporate generative, classification, and predictive AI models under the hood to power one or more of their features. A software engineer turned entrepreneur, Geg has two decades of experience, seasoned with optimism and a healthy appetite for challenges.
Beyond IDEs (integrated development environments), it will integrate across the software development lifecycle (SDLC), with AIOps optimizing CI/CD pipelines and project management tools providing predictive insights for resource allocation and task prioritization. AIs influence on software development will extend beyond technical efficiency.
This guide provides a comprehensive walkthrough of embedding analytics into your software products using Reveal Embedded Analytics. Understanding Embedded Analytics Embedded analytics refers to the integration of data visualization and business intelligence (BI) tools directly into software applications.
As one of the newest entrants in the Connected TV advertising space thats rapidly growing, they seek to build unique value propositions that differentiate Netflix from other ad-supported streaming services. Product Manager Salesforce (20172019): Led a redesign of the headcount tracking software, reducing auditing time by 70%.
Rumi revamped their platform with responsive designs that would make any software engineers heart flutter. By seamlessly integrating Rumis personal touch and values into the brands narrative, they have successfully differentiated themselves from competitors who merely focus on product features.
This guide breaks down what matters when choosing product tour software: which tools work across web and mobile, what kind of logic and testing you can build in, how granular the targeting gets, and whether youre paying extra for basic features. Appcues: Best mobile-first onboarding software with strong UI patterns. No web only.
However, delivering that experience inside a software product or platform is not easy. However, when that experience is embedded directly into your app, it becomes a true product differentiator. Embedded self-service BI, by contrast, is purpose-built for product teams delivering software.
In just two months, the best conference for software CEOs and senior leaders is happening in Churchill College, Cambridge, UK – BoS Europe. Instead, BoS Europe is all about handpicked speakers tackling the real challenges software leaders face. Why the best? Because its not your typical conference. The line up so far?
Invest in understanding what truly differentiates your product—in AI, unique data (like Windsurf’s incomplete code states) can create moats that even companies with better base models can’t easily cross.
In a world where businesses are shifting to subscription and as-a-service models, delivering real value to customers is the ultimate differentiator. The post Customer Success, Recognized: Gainsights Journey to the Gartner Magic Quadrant and Whats Next for CS in 2025 appeared first on Gainsight Software.
Use additional visual cues to differentiate interface elements. Similarly, in the bottom navigation, a subtle colour change is being used to differentiate the selected icon from others. In our example, there are 2 areas that could be confusing. Let’s make them clearer. Adding an underline to the selected tab helps to make it clearer.
billion in AI in 2024, making it the second-largest industry for AI spending (after software/IT services at $33 billion and ahead of retail at approximately $25 billion). Together, software, banking and retail account for 38% of the global AI spend. IDC estimates the banking industry will invest about $31.3 Investment Figures The U.S.
Differentiating your products or services is key to scaling sales and becoming a dominant market player. But how can you achieve this in a crowded software landscape? It shows you’re driven by something bigger than just selling software. Think about where your well-known traits come from.
How will you differentiate from these? Team and Process Are you using, or planning to use any software development methodologies? What are your key Startup Metrics ? How do you make your money? How do you measure success? Who are your big competitors? What are some sites or companies in the same space? What is different, special here?
By feeding these insights into Sales enablement and Product Marketing, CS teams can help these GTM teams refine positioning, identify competitive differentiators, and tailor messaging to real use cases. The post The Hidden Revenue Engine: Why CROs Cant Afford to Overlook Customer Success appeared first on Gainsight Software.
Users are forced to leave your software to access insights, adding friction when insights should be immediate. The shift to embedded analytics is becoming a key part of how software teams increase feature adoption, accelerate roadmap delivery, and open new revenue opportunities. Embedding analytics isn’t an enhancement.
If you’re considering expanding your development capabilities beyond your in-house team, you’ve likely encountered the term “ nearshore software development in Mexico ” during your research. Offshore Software Development involves partnering with development teams in more distant countries.
He considers Tool Discovery to be a huge differentiator for MCP. And if you actually do that, you know, what I described also sounds a lot like good software engineering practice. Čurn points out how dominant MCP is becoming for agentic interaction. There are so many MCP registries that Mastra even has a registry of registries.
Ajit is an expert in software pricing and his book, Price to Scale , covers an end-to-end approach to packaging & pricing for high-growth technology companies. . To determine our positioning, we identify our target segment and how we’re differentiating. We’re differentiating by allowing a lot of PMs to collaborate.
AI-driven software generation will redefine the competitive landscape in SaaS, so it's time to consider what other differentiators will hold their value Read more » The post How AI-generated software could turn your competitive moat into a puddle appeared first on Mind the Product.
Feedback Loops are most easily understood through nature: Now, we’re trying to mimic natural systems in our software creation processes. Knowing their differentiating capabilities can help you capture market share away from your competitors. . A product feedback loop keeps software teams close to their customers.
Ajit is an expert in software pricing and his book, Price to Scale , covers an end-to-end approach to packaging & pricing for high-growth technology companies. . To determine our positioning, we identify our target segment and how we’re differentiating. We’re differentiating by allowing a lot of PMs to collaborate.
Are you a SaaS product manager in search of product differentiation examples to inspire your differentiation strategy? In this article, we’ll explore the types of product differentiation strategies and go over cases of real-world brands that have used these strategies to drive product growth.
Eight years ago I had a software company, and we were looking for a CRM tool to help us follow up our sales leads better. We discovered we needed to make the software a bit more clear and simple. I gave them a demo, understood their needs and context, showed them the software, and took notes about their experience.
Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams. “It’s a critical task within the function, and somebody had to build something simpler, smarter, and fairer” Then, I was tasked with running an RFP process to find software to solve this problem.
What’s product differentiation? What differentiation strategies can a product manager use to make the product stand out in a saturated market? Product differentiation is about highlighting the features of your product that make it stand out on the market. Mixed differentiation uses both objective and subjective criteria.
This sort of hand-waving has been most prevalent in software companies, where the supposed price of strategy missteps is seen as low. Julian Dunn is a senior product manager with Chef Software where he. has over fifteen years of experience as a software developer and. About Julian Dunn. More About The Product Mentor.
Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas started his career as software developer with Siemens. Krishna Madhuvarsu Director of Product Strategy, Oracle Inc.
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