The Product Coalition

SEPTEMBER 29, 2020

Or, I am traveling to a new location, I booked a car to take it up to the mountains. The 20% sometimes becomes your Differentiator. Innovative features tend to get copied fast, differentiators rapidly becoming basics. How you handle your 20%, hence could differentiate your product. Because most eyes are on the 80%.

User Testing 173

User Testing Product Research Customer Experience Differentiation 173

The Product Coalition

AUGUST 3, 2023

For example, “Through an AI-powered ride-sharing platform that optimizes routes for reduced travel time and environmental impact.” For instance, “Enabling greener cities and reducing travel stress for millions of urban dwellers worldwide.” The Impact: Articulate the positive outcomes your product will bring to users or the market.

Vision 148

Vision Product Research User Testing Roadmap 148

Intercom, Inc.

JUNE 19, 2018

Anyone who’s lost their wallet while traveling knows the process to get fraudulent charges refunded can be painful. Customer support and service experiences are becoming the differentiating factors when people choose what software to buy and which companies get their business. Putting customer experience first.

User Testing 216

User Testing Reporting Tools Research Software Customer Experience 216

Mind the Product

DECEMBER 18, 2019

At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. Context would be externally the travel industry and travelers in Latam, and internally our vision and mid-term strategy.

Weak Development Team 162

Weak Development Team Feedback Software Research Software Development 162

Mind the Product

FEBRUARY 3, 2020

There was not much differentiation between them and the other products on the market. To fix this they needed to look at how they could create more value for travelers by looking to the left. Unfortunately, this market was crowded and fragmented, making it difficult to get repeat customers and encourage customer loyalty.

Customer Feedback 134

Customer Feedback User Testing Product Research Customer Experience 134

Mind the Product

DECEMBER 24, 2019

That’s right, MTP officially went on tour for the first time in 2019, with some of the team travelling to AsiaPac in the latter months of the year to learn more about product practice in the region. Our Singapore conference was also the catalyst for another new initiative this year, #mtpontour.

Travel 151

Travel Agile Download Framework 151

Intercom, Inc.

JUNE 22, 2020

Travel booking platform Hopper uses in-app messages to create an “aha!” Differentiate between the ongoing “always-on” messages needed for common user goals and the one-offs for product updates and general announcements. Automated, proactive messages like these prevent 10% of customers from churning alone. moment for their users.

Feedback Software 236

Feedback Software Messaging User Testing Customer Experience 236

The Product Guy

APRIL 4, 2017

James builds products and services which delight customers and differentiate companies. When not leading product at Sonicbids, she fosters kittens, tries to find new mixology spots, enjoys boxing, and travels as much as she can (29 countries and counting!). James Alexander Founder and Head of Product, Vizibility.

Analytic Tools 268

Analytic Tools Research Software CTO Coach Development 268

Userpilot

SEPTEMBER 30, 2024

Differentiation : Strategic messaging highlights what makes your brand unique, showcasing features and benefits that set you apart from competitors. For example, a travel agency might send targeted ads featuring vacation packages to potential customers browsing travel blogs (Awareness stage).

Messaging 111

Messaging Research Software User Testing Analytic Tools 111

Mind the Product

JANUARY 16, 2020

At the moment, I work on software products used by inspectors in Canada’s transportation sector, but I’ve also worked on products related to travel and online services for Canada’s registered charities.”. Robyn is as a product manager for the Government of Canada with 20 years of experience.“At Build something.

Data Visualization 175

Data Visualization Customer Experience Customer Feedback Transportation 175

Business of Software Conference

MAY 18, 2023

Defining the problem does not give you a differentiated starting point – you’re defining the problem the same way as your competitors. The problem is not your differentiation. Your differentiating thing is your insight – why did we build it the way we built it? What’s your differentiated value?

Positioning 97

Positioning Differentiation Customer Feedback Customer Experience 97

The Product Guy

MAY 15, 2017

James builds products and services which delight customers and differentiate companies. When not leading product at Sonicbids, she fosters kittens, tries to find new mixology spots, enjoys boxing, and travels as much as she can (29 countries and counting!). James Alexander Founder and Head of Product, Vizibility.

Analytic Tools 225

Analytic Tools Research Software Product Strategy CTO Coach 225

Userpilot

MAY 1, 2024

” This platform specialized in location-based queries , allowing travelers to seek advice directly from residents of a particular city. Differentiating your product – Lenny shares 7 ways companies can differentiate their products, including focusing on affordability, product quality, niche markets , and more.

Feedback Software 102

Feedback Software Analytic Tools User Testing Customer Feedback 102

UX Planet

JANUARY 29, 2024

They have captured Europe, travel, style, railway… a really 90s look, which warmed my heart. Especially, when you think of ‘Max’ as a name, which is not memorable or sticky, it is often used to differentiate between product lines… Bad change, bad colour change, bad naming and very bad tagline: “The one to watch”.

Wireless 98

Wireless Travel Branding Differentiation 98

Andrew Chen

FEBRUARY 6, 2024

99% of startups are not differentiated on their underlying technology, and there is very little engineering risk involved. (I’m Because technology differentiation is no longer a real factor today start ups, it turns out that most products are succeeding or failing due to core product/market fit followed by the distribution strategy.

User Testing 105

User Testing Research Software Feedback Software Startups 105

Pragmatic Marketing

MAY 4, 2020

Adopting video platforms like Zoom, working from home, canceling in-person conferences, halting travel—these steps are literally reshaping the world. Facilitated, regional, small-group, face-to-face meetings (when travel restrictions are lifted). Is this a short-term fix or an indication of the future? I believe it’s both.

Customer Experience 91

Customer Experience Analytic Tools Data Visualization Research Software 91

Pragmatic Marketing

MAY 4, 2020

Adopting video platforms like Zoom, working from home, canceling in-person conferences, halting travel—these steps are literally reshaping the world. Facilitated, regional, small-group, face-to-face meetings (when travel restrictions are lifted). Is this a short-term fix or an indication of the future? I believe it’s both.

Analytic Tools 18

Analytic Tools Data Visualization Research Software Webinar 18

The Product Coalition

JANUARY 3, 2020

The Hard Thing About Hard Things) At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. What do I mean by politics? Ben Horowitz?—?The That, however?—?is

Feedback Software 104

Feedback Software Product Research Research Software Weak Development Team 104

Andrew Chen

JUNE 25, 2019

affordable and unique travel experiences for guests, and great income for hosts. To launch a city, we’d travel there and hold a meetup. Converting travelers to hosts definitely moved the needle when we launched a new market. What’s your differentiator, and how will you maintain it? Otherwise, why would they choose you?

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

The Product Coalition

DECEMBER 9, 2019

Assets such as the domain name, the associated search engine optimizations (SEO) and a unique shopping experience can create a strong differentiation for business from the marketplace. Businesses can leverage on their own branded websites or marketplaces as differentiated sales channels.

User Testing 78

User Testing Airlines Customer Feedback Customer Experience 78

Andrew Chen

NOVEMBER 6, 2019

In other words, short, pithy descriptions tend to travel further, and you want to arm your proponents with a blurb to spread! This has the advantage that there’s a lot of pre-existing behaviors to work off of, and if you go deep enough on the functionality for this vertical, there might be a way to create a differentiated experience.

Startups 109

Startups Customer Experience Technical Review Travel 109

Userpilot

DECEMBER 13, 2023

A robust UX strategy is also a valuable differentiator helping you stand out in competitive markets. Consequently, it can differentiate your product in the market and give you an edge over competitors. Tell them to imagine that they have traveled into the future and their ideal solution already exists.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Gainsight

NOVEMBER 9, 2022

Be human-first : Show empathy to customers in tough times— it could be the key differentiator between you and your competitors. . We get professionals together to connect people without the need to travel—it’s a great way to start your community,” said van Lieshout. Building Durable Growth with an Unstoppable Community.

Data Visualization 19

Data Visualization Feedback Software User Testing Product Research 19

Mixpanel

SEPTEMBER 11, 2019

Like most travelers, you rely on price among many other variables to determine which itinerary to book. This data-informed redesign helped with market differentiation for Hinge as the app focused on long-term relationships, not hookups. In the same way, product design should be influenced by more than just data.

Data Visualization 95

Data Visualization User Testing Product Research Analytic Tools 95

Arkenea

MAY 8, 2025

Easy travel between locations, typically requiring only 2-5 hour flights, makes in person collaboration feasible and convenient. This proximity also enables potential on-site visits with minimal travel fatigue, allowing for more productive face-to-face interactions. Cost is a major differentiator.

Research Software 52

Research Software Feedback Software Software Developers Software Development 52

Mind the Product

JULY 25, 2018

This year, I travelled from Berlin to Silicon Valley and interviewed 15 product management experts from Google, LinkedIn, Salesforce, eBay, and other companies, to learn about how they build successful products that serve millions of people every day. I’ve always been keen on learning from other people.

Weak Development Team 142

Weak Development Team Analytic Tools Research Software Construction 142

Userpilot

AUGUST 30, 2024

Differentiates between different customer experience types, i.e. poached, baseline, or enriched. Rail Europe’s journey map with customer touchpoints by channels Rail Europe created a journey map to enhance the travel booking experience. Starbuck’s map for optimizing repeat customer experiences.

User Friction 105

User Friction Data Visualization User Testing Customer Feedback 105

Usersnap

APRIL 12, 2019

Such differentiation applies to any combo of Google fans or prospects. The necessity of travel, though, as well as regional variety of participants and pace of research can suffer if businesses over-rely on this traditional method. . Schools, cyber cafes, and senior centers alike soon defaulted to it as the go-to search engine.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

Userpilot

NOVEMBER 30, 2023

Competitor analysis enables PMs to find areas where rivals fail customers and develop sound positioning and differentiation strategies. They can help you shape your product development, refine your positioning and differentiation strategies, and develop a compelling unique value proposition. Such insights are invaluable.

User Testing 105

User Testing Data Visualization Feedback Software Research Software 105

Ronke PM

MAY 8, 2024

Moreover, the story must travel quickly, be compelling, contain empathy, and have a clear narrative structure with a beginning, middle, and end.

Leadership 87

Leadership Reporting Tools Product Manager Product Management 87

Modus Create

SEPTEMBER 9, 2020

I feel a major differentiator at Modus is that we are not just here to cross objectives off a to-do list. Being able to learn from other cultures at a time when traveling has been extremely limited is a possibility that very few people have. The team cares about the work they are doing for customers and they care about each other.

Customer Experience 74

Customer Experience User Testing Travel Research Software 74

The Product Guy

MARCH 2, 2017

James builds products and services which delight customers and differentiate companies. When not leading product at Sonicbids, she fosters kittens, tries to find new mixology spots, enjoys boxing, and travels as much as she can (29 countries and counting!). James Alexander Founder and Head of Product, Vizibility.

Analytic Tools 150

Analytic Tools Research Software CTO Coach Product Manager 150

Userpilot

MARCH 29, 2022

Product-led growth strategy has many aspects, but PLG experts consider the following as the main differentiating factors. Earlier, customers depended on the sales representatives or marketing channels to explain the products, their features, and differentiating factors. She is enthusiastic about traveling and exploring new places.

Feedback Software 98

Feedback Software Onboarding KPIs User Testing Strategy 98

UX Studio

SEPTEMBER 20, 2018

Xeropan’s onboarding flow wanted to tell the user about the backstory of the time traveller Professor Max. Our users couldn’t find what they wanted easily or differentiate the core lessons from the practice exercises. Also, with the new copy, people can differentiate the core lessons (Learn tab) from other exercises (Library).

Research Software 96

Research Software Analytic Tools Feedback Software User Testing 96

The Accidental Product Manager

DECEMBER 11, 2023

At the same time other companies are starting to use carbon-neutral products to differentiate themselves from their competitors. An example of this happened over at Unilever PLC last year where their product managers said that they wanted to introduce carbon-footprint details for all their products.

Customer Experience 73

Customer Experience Branding Travel Education 73

Usersnap

JULY 16, 2021

Such differentiation applies to any combo of Google fans or prospects. The necessity of travel, though, as well as regional variety of participants and pace of research can suffer if businesses over-rely on this traditional method. Schools, cyber cafes, and senior centers alike soon defaulted to it as the go-to search engine.

User Testing 84

User Testing Research Software Customer Feedback Product Research 84

Imaginary Cloud - Design

JANUARY 14, 2021

Let’s travel a bit in time and take the following example: the oldest form of storytelling is visual, and it dates to more than 36,000 years ago in the Chauvet Cave, where you can find paintings of rhinos. It can be the stories we shared on a first date, in a job interview, or even with fellow travelers while exploring the world.

Customer Experience 76

Customer Experience User Experience User Testing Research Software 76