Thu.Sep 29, 2022

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Five Analytics UX Challenges SaaS Products Face

The Product Coalition

Today, almost any SaaS platform offers a reporting or insights module. But how are users experiencing these features? What do they like? And more importantly, what don’t they like? User research is the best way to find out. A little investigative research on G2 uncovered the top 5 analytics UX mistakes made by SaaS vendors. Here are the top complaints distilled from 4,600 G2 product reviews of 140 top SaaS vendors. 1.

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Announcing our new guide ‘Unlocking Customer Engagement: Drive Action With In-Product Messaging’

Intercom, Inc.

It’s no secret that businesses today are feeling the financial squeeze. As costs and competition continue to rise, companies need to hone in on activating, engaging, and retaining their customers while minimizing their overheads. Luckily, we’ve launched a new guide to help you achieve just that. These times of change bring opportunities as well as challenges.

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September’s top product management content

Mind the Product

From product metrics to product operations, Mind the Product saw a range of engaging articles and podcasts across the board for our community to digest. Here are the pieces that secured the top 5 most popular spots. [.] Read more » The post September’s top product management content appeared first on Mind the Product.

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Taking Over an Existing Product: Product Management Lessons Learned

The Product Coalition

Photo by Austrian National Library on Unsplash Congratulations! You’re a Product Manager or Product Owner or both, and you have a new opportunity to add an existing product to your arsenal. One catalyst for this scenario is when a colleague leaves, or changes positions. Someone has to take over her products or features. Until they hire a replacement, it’s your responsibility.

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How to Achieve High-Accuracy Results When Using LLMs

Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage

When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m

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Engineering principles: Shaping the solution and building in small steps

Intercom, Inc.

Our product principles are deeply embedded in Intercom’s culture. Over the years, they’ve helped us keep teams aligned, create products our customers love, and guide our decisions through every roadmap, every strategy meeting, and every onboarding. Recently, we started a blog series exploring the thought process behind each of our product principles, written by the people that know them the best – our R&D team.

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What is Product Value and How Can You Increase it?

Userpilot

What exactly is product value? What can product managers do to measure and increase it? These are some of the questions we’re answering in the article! Ready? Let’s dive in! TL;DR. Product value is how well your app helps customers achieve their goals compared to competitors. The value proposition is the summary of the positioning strategy.

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Scale Friendly vs Innovation Friendly

The Product Coalition

I am so sorry but this article might make you rethink some organizational decisions you have made in the past. If you haven’t made organizational decisions yet, you might just be in luck. I always start with a definition before delving into details. Let’s go! Scale friendly Scale friendly is simply put — making a plan building a product, marketing it, and scaling up from there.

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Flexible Research for More Flexible Insights

dscout People Nerds

How Hinge Health’s UXR team uses a mixed-methods practice to both engage stakeholders and adapt to an evolving—and ever critical—healthcare space.

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You’re not starting from scratch: How your transferable skills can help you get ahead in a new career

Intercom, Inc.

Before I became a software engineer, I worked as an editor and a journalist. I have always enjoyed writing, and learned a lot from the work I did everyday. But after transitioning into tech, I realized that a lot of people who switch careers try to hide or at least diminish their previous professional experience as irrelevant. However, I am convinced that a lot of skills are perfectly transferable between careers, and can actually bring valuable perspectives and approaches to a new field.

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Your Guide to Product Management Interviews: Top Questions with Answers

Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y

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What Is Growth Engineering and How To Use It To Optimize User Experience?

Userpilot

How can growth engineering help you take your marketing up a notch? The SaaS market is saturated and continues to grow rapidly. Given that, you must take product growth seriously to ensure your continuous success. This is where growth engineering comes in handy. In this article, we will be discussing everything you need to know about the growth engineering framework and its processes.

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6 Signs Your Daily Standups Aren’t Working

Modus Create

Daily standups are perhaps the most well-known of all agile meetings. They help create the foundation for strong, autonomous teams that can respond quickly to changing business requirements. . There are several ways to define daily standups or DSUs, but they all share the following four elements: . The daily standup is a focused meeting. It’s held at the same time every day.

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Macro and Micro-Segmentation (B2B): How To Provide Hyper-Personalized Experiences

Userpilot

How can macro and micro-segmentation (B2B) improve your product marketing ROI and contribute to more revenue and product growth ? Segmentation helps you organize your target audience into cohorts that share a characteristic. That way, you can deliver hyper-personalized experiences that speak directly to their needs. In this article, we’ll cover: What macro and micro-segmentation are, and the differences between them.

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Ideation

ProductPlan

What is ideation? Ideation is an intentional exercise to generate a high volume of ideas for a business’s products, services, and customer experience. Unlike “free-for-all” brainstorming sessions, these exercises remain structured and guided by a product team member. Ideation represents a crucial step in the design thinking framework, which prioritizes taking a user-centric approach to prioritization and product development.

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Effective Risk Management: Balancing Safety, Compliance, and Opportunity

Effective risk management in product development balances safety, compliance, and opportunity. Risks can't be eliminated, but they can be mitigated through structured assessments, clear documentation, and expert guidance. Engaging specialists ensures efficiency, regulatory adherence, and product security while reducing costly oversights. A well-executed risk management plan includes frequent evaluations, defined assessment criteria, and a structured decision-making process.

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What Is Behavioral Targeting and How To Use It To Increase Retention?

Userpilot

How does behavioral targeting help to attract and retain customers ? Why does it often work better than other paid marketing channels? Let’s discover what behavioral targeting is and how SaaS companies can benefit from it. In this piece, you’ll learn how to collect and act on behavioral data to retain customers. TL;DR. Behavioral targeting is a method when marketers collect data on user behavior to design hyper-personalized campaigns and distribute them across owned channels.

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How to Identify Unused, Wasted and Orphaned Azure Resources and Reduce Azure Cost?

eG Innovations

Reducing Azure Cost. Every article you find about reducing Azure cost will invariably mention ensuring any unused (especially PAYG) resources are identified and shut down/deleted. However very few actually will tell you “HOW” to do this. eG Enterprise has added new functionality to enable you to identify unused, wasted and orphaned Azure resources and services without the need to resort to hacking up KQL queries or PowerShell scripts.

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17 B2B Customer Engagement Strategies That Drive Retention and Loyalty

Userpilot

Looking to try out new B2B customer engagement strategies to improve your product’s overall user experience and drive retention? We got you covered! In order to acquire, convert, retain customers – and turn them into raving fans – you need to engage them first. Engagement is the sum total of all the ways you connect with your customers and foster meaningful relationships with them.

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SaaS growth in 2022: Why tracking competitive advantage will NOT yield marketing leadership

Usersnap

Competitive analysis of current market offerings absolutely helps your SaaS company. However it isn’t the only thing, and perhaps a quite overrated approach to achieving SaaS growth. Not only is tracking the competition daunting, it doesn’t ensure the product chiseled and shaped will be used by YOUR user base. In 2022, the competitive strategy is not as much about analyzing the market opportunities but focusing on the satisfaction of customers.

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Build Your Best Product Strategy: An Action Plan You Can Start Now

As your company grows and your product matures, so too should your product strategy. Drawing from their decades of experience as product leaders, Stanford Online instructors Donna Novitsky and Laura Marino share best practices for defining your product strategy at each stage of company growth. Get practical, real-world product strategy tips from experts who have lived through the same challenges you’re currently facing.

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Real-World Stories: Best Practices on Delivering Innovation + Product Excellence in Your Team

ProductBoard

Umbrage, a custom software development shop in Houston, designs and builds end-to-end internal products for clients. In addition, Umbrage adds value for clients by setting them up with product tools and strategies for implementing best practices when it comes to product management. At the 2021 Product Excellence Summit, Layla Selick, Director of Professional Services at Productboard, led a Q& Source.

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ONE THING on Slack Roadmap

Product Culture

Slack publishes its external platform roadmap here. With very few details, its roadmap effectively communicates who they serve, what their priorities are and why, and just enough details about what’s in the hopper to make people confident in their direction. What do you like best about it? Discuss. Subscribe to my weekly Nano-letter: Sign Up. Subscribe to One Thing Weekly.

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