The Secret PM Handbook
SEPTEMBER 1, 2017
No (picture credit at the bottom). Sometimes No Is The Right Answer. Can you talk to me about a time when you had to say no to a customer? Why did you have to say no? How did you handle it? Customers often make feature requests that seem obvious on the surface, but which in fact are misguided or a bad idea. My goal is to be able to tell them that we won’t implement that feature, and have them thank me for that answer.
Lead on Purpose
AUGUST 28, 2017
Amazon, Intuit, Airbnb, Disney, FedEx and Uber…what do these companies have in common? They know their customers. They don’t just know about their customers, they know why their customers ‘hire’ them and their products to do specific jobs.
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Mind the Product
AUGUST 28, 2017
Jamie Parkins is a senior product manager at JustGiving, the online fundraising platform that enables people from all round the world to raise money for their cause of choice. It has been running for 17 years and has raised in excess of £3 billion to date. Jamie has worked at JustGiving for seven years. He joined JustGiving after two years at Vzaar, a startup that focuses on video streaming.
Product Management University
AUGUST 28, 2017
The B2B Product Manager Magazine August 2017 is now available. This month we focus on user engagement as a leading indicator of customer value and the subsequent impact on retention and recurring revenue. We also look at the shift from a “market problem” focus to a “customer goal” focus and its impact on growth. Last but not least, check out our brand new lineup of training programs and flat rate fee structure.
Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage
Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.
The Secret PM Handbook
SEPTEMBER 1, 2017
No (picture credit at the bottom). Sometimes No Is The Right Answer. Can you talk to me about a time when you had to say no to a customer? Why did you have to say no? How did you handle it? Customers often make feature requests that seem obvious on the surface, but which in fact are misguided or a bad idea. My goal is to be able to tell them that we won’t implement that feature, and have them thank me for that answer.
Product Management Today brings together the best content for product management professionals from the widest variety of industry thought leaders.
Mind the Product
SEPTEMBER 1, 2017
There is probably one part of the product management job we can all agree is the hardest – people. People are unpredictable, they have strong opinions and unconscious biases. Many people in your organisation have more power than you, yet they are wrong just as often. In this illuminating talk from Mind the Product San Francisco 2017 Janna Bastow, Co-Founder of Mind the Product and Co-Founder and CEO of ProdPad, shares her own stories of dealing with people, and how she handles the toughest
Daniel Elizalde IoT Blog
AUGUST 28, 2017
Welcome to IoT Shop Talk, a new series at TechProductManagement. IoT Shop Talk features in-depth conversations with product leaders on what it takes to build great IoT products…all from a Product Management perspective. In this edition of IoT Shop Talk, I’m talking with Paul Jauregui, VP of Marketing at Praetorian. Praetorian provides comprehensive, end-to-end security services […].
The Secret PM Handbook
SEPTEMBER 1, 2017
No (picture credit at the bottom). Sometimes No Is The Right Answer. Can you talk to me about a time when you had to say no to a customer? Why did you have to say no? How did you handle it? Customers often make feature requests that seem obvious on the surface, but which in fact are misguided or a bad idea. My goal is to be able to tell them that we won’t implement that feature, and have them thank me for that answer.
Johanna Rothman
AUGUST 31, 2017
Many teams and organizations try to create one-quarter roadmaps. Here are the problems I see: Teams spend a ton of time estimating what they might do and then they select what will fit into a quarter. They feel or are asked to commit to all that work. The product managers and project portfolio managers depend on the team finishing everything the team commits to.
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Mind the Product
AUGUST 30, 2017
First coined in the mid 20th century, the term “speculate to accumulate” refers to the need invest (at some degree of risk) in order to make meaningful gains. In other words; roll the dice, take a punt, have a gamble. This is a risky strategy for product managers, and if your gambling skills are anything like mine you’re far more likely to end up backing the three-legged donkey that never makes it over the finishing line.
UX Studio
AUGUST 28, 2017
Do like every great coach does, and get to know the tactics of the other team before getting into the match. Adjust tactics and figure out playing field positioning. Also, learn from others’ mistakes. For this reason, competitor analysis represents one of the most easily accessible methods to get a product on the right track. And I can already hear why not to do this.
The Accidental Product Manager
SEPTEMBER 1, 2017
Could Amazon become the next big furniture seller? Image Credit: Buck Lewis.At some point in time we all have the need to get some furniture. When this happens to you, what do you do? Where do you go to get furniture? If you are like a lot of us there is probably some local store that runs a million ads on TV or in the newspaper that is the place that we all start our search at.
Revulytics
AUGUST 29, 2017
When product managers were asked to name their top challenges, the difficulty of adding innovative features because the customer base demands support of older ones is very high on the list. Determining how changes to legacy versions of your software product will affect your customer base is one of the hardest parts of the job. Balancing the needs of your oldest – and many times largest – customers, while ensuring your products stay on a path to innovation that keeps them competitive can be chall
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Connected devices are emerging at an explosive rate exerting pressure on larger operators; however, some organizations cannot continue to purchase the latest & greatest devices without ramifications. The introduction of automated test technology drives the optimization of supply chain expenditures leveraging forward & reverse logistics paths. Adopting innovative test automation tools addresses these challenges by providing robust solutions for testing the interoperability, performance, & securit
Mind the Product
AUGUST 31, 2017
Sunil Parekh is the VP of Product Management at Truveris, which is a healthcare startup based out of New York City. They work primarily in the pharmacy benefit space, helping employers save money on costs of prescriptions, creating marketplaces for pharmacy benefits management, and developing tools for consumers to save money on prescriptions. In the start of his presentation at ProductTank NYC, he further breaks down his experience by listing some of the professional roles he’s played, like Lab
Miro
AUGUST 30, 2017
Interview On being a digital nomad and running a nomadic business Melissa Ng, founder of MELEWI Melissa Ng is the founder of MELEWI, a traveling design studio made up of seven talented people based around the world. While living as digital nomads, the members of MELEWI have completed successful projects for McDonald’s, Visa and Samsung. […]. The post Melissa Ng, founder of MELEWI, on being a digital nomad and running a nomadic business appeared first on RealtimeBoard Blog.
Product Innovation Educators
AUGUST 28, 2017
Listen to the Interview for Product Managers and Innovators. The topic of this episode is crisis management — meaning a crisis that threatens the reputation of a brand or product. When a crisis happens that involves a product, the product manager is expected to help with the issues. Also, as you take on more leadership responsibilities, it becomes more likely, if a crisis occurs, that you’ll be part of the team helping to manage the problem.
TSIA
SEPTEMBER 1, 2017
If you’re an industrial equipment, telecommunications, or healthcare organization with hardware on a customer site, you’re going to want to understand how artificial intelligence (AI), business analytics, and machine learning fit into the picture. Through conversations with our membership community and TSW conference attendees, it’s become clear that these are are all hot topics that technology suppliers are interested in learning more about but are still having a hard time und
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Sequent Learning
AUGUST 31, 2017
Many product and business managers in the corporate world can relate to that dreaded time of year, usually sometime between March and May, that is lovingly referred to as “strat plan.” It’s usually a stressful time of year, filled with all-day executive meetings that are often preceded by months of data collection, presentation preparation, and […].
The Accidental Product Manager
AUGUST 28, 2017
Everything was going great at Twitter, what happened? Image Credit: Kooroshication. So here’s a question for you: do you “tweet”? By that question, of course, I mean do you use the social networking tool Twitter? During the course of an average day do you micro-blog and send out messages to your “followers” that are no more than 140 characters in length?
Product Innovation Educators
SEPTEMBER 1, 2017
Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. Why product management is essential to business success. What has made Apple so successful? They are product driven but not in the sense of developing products and then finding customers for the products. They start with the customer and the experience the customer values.
TSIA
AUGUST 29, 2017
As a technology supplier, your recurring revenue stream depends on whether your customers can successfully adopt your offers and realize the full value of their investment. At TSIA, we’ve written a lot about customer adoption, and I personally have authored several posts that illustrate the role education services can play in facilitating it. In this post, I want to share with you a collection some of my favorite posts that tell the broad story of adoption and where education services can
Speaker: Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms
Join us for an exclusive webinar hosted by Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms, where he’ll explore the significant impact of embedded finance on the software industry! This session is designed to provide you with the strategic insights needed to navigate the future of SaaS successfully, all while gaining a deeper understanding of how these trends can enhance your competitive edge, boost revenue, and deepen customer loyalty.
Sequent Learning
SEPTEMBER 1, 2017
The post The Trampoline Experience – Don’t Jump To Conclusions! appeared first on Sequent Learning Networks.
dscout People Nerds
AUGUST 28, 2017
Buzzfeed’s Anne Helen Petersen on popularity and what it tells us about ourselves.
UserTesting
AUGUST 31, 2017
Managing a lot of tests can be a challenge but the reward of targeted, actionable insights make it worth the effort. To help make that effort a little easier we’ve designed a new dashboard that helps our customers easily access … The post Introducing the new and improved UserTesting dashboard appeared first on UserTesting Blog.
Amplitude
AUGUST 30, 2017
At the Product Analytics Summit in Seattle this past March, we chatted with some of our customers about how they use Amplitude as part of their product development toolbox. Product managers and data scientists from Intuit, Under Armour, MINDBODY and Against Gravity shared with us the strategies they use to uncover their core metrics, figure out the types of insights they look for in their data and the role product analytics play in their product decision making.
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Sequent Learning
SEPTEMBER 1, 2017
The post The Trampoline Experience – Don’t Jump To Conclusions! appeared first on Sequent Learning Networks.
Mind the Product
AUGUST 29, 2017
Hassen Karaa is a Director of Product Management for Okta’s Identity Products. Hassen and his team lead the strategy, roadmap, and delivery for Okta’s Access and Lifecycle Management line of products. Prior to Okta, Hassen was at Microsoft where he worked on various enterprise products. In this talk, Hassen tells the story of two enterprise products, of how critical integrations were to their respective failure and success (but not just in terms of features!
Clever PM
AUGUST 31, 2017
There are a great many company cultures in the world that go out of their way to avoid conflict of any kind. And, while the intent is good — nobody wants to work in a combative workplace — the common practice of lumping all conflict together into a single bucket and trying to toss it […].
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