Sat.Apr 13, 2019 - Fri.Apr 19, 2019

Your biggest product manager responsibilities are not the ones you think

ProductBoard

Product management as a whole is currently evolving, and many companies are still trying to clearly define the role in their organizations.

The Definition of Done: What Product Managers Need to Know

ProductPlan

Are we there yet? This is a difficult question to answer when no one agrees on where exactly “there” is. In an Agile world full of cloud-based solutions, there’s no shrink-wrapped container full of widgets that truly signifies completion. And, there’s always an opportunity to ship code that is far from a “finished” product.

The Major Problems with SAFe

The Product Coalition

Putting the Focus on Frameworks Rather Than Outcomes In my post about Product Thinking vs. Project Thinking , I highlight the differences between the two mindsets. Fundamentally, project thinking is about outputs and timelines while product thinking is focused on outcomes and solutions.

Forget about Growth. Here’s the Metric that Really Matters.

ProductPlan

Ask any SaaS company about their key metrics, and growth will inevitably come up quickly.

Make an Impact with Analytics and Journey Maps

Speaker: Kirui K. K., Co-founder and CEO of Tanasuk Africa

If you want to offer a better user experience, it can be tempting to track each and every data point in your product. However, this can quickly get complicated and overwhelming as you collect more and more data. How do you know which metrics will help you improve? Kirui K. K., Co-founder & CEO Tanasuk Africa, wants you to know that analytics don't have to be complicated to make an impact - no matter the size of your company. Join him as he explains how to create a customer journey map, then use that map to figure out the metrics you need to know - and how to use them.

What should designers ship?

Inside Intercom

One of the product design principles we have at Intercom is “What you ship is what matters.” ” But what do you ship? It’s a fundamental question that every product designer needs to ask themselves. Click to enlarge. There are three potential answers: “I ship design.”. “I

More Trending

Product Strategy, the Missing Link by Nicholas Goubert

Mind the Product

It may be obvious, but defining your strategy, goals, and mission is something we all need to have rooted at the heart of everything we do – but it’s very easy to get pulled in countless different directions while we try to deliver against these.

Product Success Management Issues – Clarence Hempfield – Episode – PSMI006

Spice Catalyst

This is the sixth episode of our podcast “Product Success Management Issues” In this episode we are featuring Clarence Hempfield, he is currently the Vice President of Product Management, Location Intelligence at Pitney Bowes.

Think Out Loud 101: A User Researcher’s Guide

Userzoom

Frowned upon at the movies, beloved in research. Welcome to our UX 101 education series about the different types of studies and research methodologies you can use with the UserZoom platform. In this article we will introduce readers to the exciting world of think out loud (TOL) studies!

Product Manager Writing Skills to Grow Your Influence

Proficientz – Product Management University

How important are good writing skills for product managers? The short answer is, really, really important. You’ve written an MRD that (in your own mind) is a masterpiece, but no one’s reading it! You have to explain the gist of it in every meeting. There are two primary reasons.

Build Product Progress with a Strong Data Culture

Speaker: Nima Gardideh, CTO, Pearmill

Have you ever thought your product's progress was headed in one direction, and been shocked to see a different story reflected in big picture KPIs like revenue? It can be confusing when customer feedback or metrics like registration or retention are painting a different picture. No matter how sophisticated your analytics are, if you're asking the wrong questions - or looking at the wrong metrics - you're going to have trouble getting answers that can help you. Join Nima Gardideh, CTO of Pearmill, as he demonstrates how to build a strong data culture within your team, so everyone understands which metrics they should actually focus on - and why. Then, he'll explain how you can use your analytics to regularly review progress and successes. Finally, he'll discuss what you should keep in mind when instrumenting your analytics.

Hire Women! – Debbie Madden on The Product Experience

Mind the Product

Debbie Madden wants you to make better teams – but because she knows what she’s doing, she gave her book the attention-grabbing title Hire Women.

How I Use Gainsight PX as a SaaS CEO

Gainsight

It turns out that where you got your MBA isn’t a predictor of your success as a CEO. Actually, neither is your past performance! At least, that’s if you use stock prices as a yardstick for success.

B2C 86

Louise Rowlands, Senior UX Researcher at MoneySupermarket on democratizing user research [Video]

Userzoom

Recently UserZoom had the pleasure of presenting our biggest and best BetterUX event yet, in the beautiful King’s Place, London.

UX 93

Product Love Podcast: Randhir Vieira, VP of Product at Headspace

ProductCraft

Being a product manager, especially in the tech industry, can be a little overwhelming. Any PM who wants a mental refresh and a resurgence of energy might consider meditation as a way to manage their busyness and stress. Just ask Randhir Vieira — he’s been a meditator for over 25 years.

What Is (and Isn’t) Product Management?

Speaker: Steve Johnson, VP of Products, Pragmatic Institute

Product Management is one of the most exciting - and most misunderstood - functions in technical organizations. Is it strategic or tactical? Is it a planning role or a support role? Many product professionals are unclear about what is (and isn't) product management. After all, product management spans many activities from business planning to market readiness. In this session, we’ll examine many product activities and artifacts for product strategy, planning, and growth, and introduce a simple tool that you can use in your organization to clarify the roles of product management and others. Steve Johnson explores the many roles of Product Management in this fun talk focused on why product managers should obsess on problems instead of solutions.

APIs and Open Technology by Jeremy Brown

Mind the Product

Jeremy Brown heads up Red Hat’s Open Innovation Labs in Europe, Middle East and Africa, and he works with organisations who are looking to adapt their operations for the technology landscape of the digital era.

Why Pulse 2019 Will Be Even Better Than Last Year

Gainsight

So this is crazy. Click here to read last year’s Pulse recap blog and scroll down to the bottom. I’ll wait! Welcome back! So we’re weeks away from Pulse 2019, and guess where I’m drafting this blog post? That’s right! The hospital.

How E-Commerce Improves Customer Experience with NPS to Drive Sales

Usersnap

Your customers are your lifeline, you know that. But how much do you take into consideration how they actually feel about your brand? You might think all your customers are perfectly happy. After all, your business generates sales, right?

Demo 77

TEI 225: Create a movement for a product – with Greg Satell

Product Innovation Educators

The power of small groups, loosely connected, with a common purpose to propel products. I’ve been looking forward to this discussion with Greg Satell since hearing he was working on a new book, titled Cascades: How to Create a Movement that Drives Transformational Change.

Books 110

Why Conversational AI Is Key to Customer Service in the Customer Experience Era

In today’s hyper-competitive market, every business must become a customer experience-first business. Customer satisfaction has become more important than price or any individual feature. Read the new Tractica white paper to learn how important conversational AI is to your CX strategy.

Embrace Uncertainty: the art of Applying a Scientific Approach

Mind the Product

The rollercoaster ride that is product development is inherently chaotic and ever-changing. So, as process-oriented professionals, we product managers look to the structure and predictability of a scientific approach for certainty. Our inputs into such a scientific approach, however, are based on assumptions – either individual or corporate – that contain significant amounts of uncertainty.

The In-App Engagement Starter Kit

Gainsight

Helping customers is good. Pestering them is bad. How do you strike a balance when talking to them inside your product? In-app engagements can significantly boost user retention, but overuse them and they’ll hurt your product experience more than they help.

How to scale a global sales operations team

Inside Intercom

As your sales organization scales up, there’s one function that becomes crucial to your ability to drive revenue efficiently – sales operations. Until Xerox created the first team in the 1970s, sales operations didn’t exist.

Making the switch to sell for a product-led company

ProductBoard

It was a Tuesday morning. Our team was gathered around a long conference room table, each of us seated comfortably, coffee cups in hand, and necks craned. Two Goldendoodles splayed out in the laps of their doting companions.

Your Post-Launch Toolkit for Understanding Your Users

Speaker: Brittney Gwynn, former Director of Product, Simple Health

If you've ever launched an MVP, you know that the journey has only just begun. How do you figure out what to do next? You know that you need to look at how different user segments react, but how do you quickly distinguish signal from noise so you can iterate and improve? Join Brittney Gwynn, former Director of Product at Simple Health, as she explains how you can use early customer feedback, usage data, and continuous experimentation to optimize your journey to product-market fit. Whether you're at a brand-new company, or looking to innovate within a more mature organization, or anywhere in between, you'll come away with a new skill set, ready to make the most of your launches.

Meeting the Challenge of Rebuilding a Legacy Product

Mind the Product

For the last 18 months our team has been working to rebuild an existing system using entirely new technologies, methodologies, and a new development team. My company, Hindawi, developed a platform in the mid 2000s to allow academics to peer review academic papers online. For 10 years, the system performed admirably, helping the company grow rapidly as a publisher of academic journals. The platform has ballooned in complexity over time, becoming a labyrinth of tightly coupled services.

How to Improve Activation Rate? – Learn from Albacross’s Success Story

Userpilot

We know that feeling – you’ve finally got the trial user but she stops using your product after several minutes. Improving the activation rate is a real problem for all companies. Fortunately, we’ve passed through these struggles. And you can too.

Stakeholder Communications

Pragmatic Marketing

“It’s hard to make predictions, especially about the future.” ” Danish proverb. What does “second quarter” mean to you? For most technical teams, the second quarter is when they work on a project from April to June, hoping to deliver it by late June or early July. For executives and marketing teams, second quarter means the project will be available on April 1 at 8:00am so they can start promoting it.

Hiring a PM? Consider Your Product Maturity Stage

ProductCraft

I once bought this t-shirt for a fellow product manager: Why? Because product management is HARD. Some have even called it one of the hardest jobs in software. Still, someone has to do it, and that someone needs to have some seriously solid skills. What makes a great PM (and how to hire one) has.

The Magic of Intent: Start Knowing The Goals of Your Users

Speaker: Terhi Hanninen, Senior Product Manager, Zalando, and Dr. Franziska Roth, Senior User Researcher, Zalando

It's important to know your users - what are their preferences, pain points, ultimate goals? With user research and usage data, you can get a great idea of how your users act. The tricky part is, very few users reliably act the same way every time they use your product. Join Terhi Hanninen, Senior Product Manager, and Dr. Franziska Roth, Senior User Researcher at Zalando, as they explain how they were able to reach a new level of user understanding - by taking their user research and segmenting their users by point-in-time intent. You'll leave with a strategy to change how your product team, and organization at large, understands your users.

Innovation by Design: How to Unlock New Business Opportunities

UX Studio

The term “design” often describes a visual output – a form, colour, texture, layout – or a styling activity. In other cases, the meaning of design goes beyond a product’s appearance, also referring to how it works and its functionality.

The Beginner’s Guide to Identifying Beta Program Metrics

Centercode

What are beta program metrics exactly? Which ones are important? Why do I need them? These are the types of questions that suddenly pop into the minds of product and program managers when an executive team comes looking for Key Performance Indicators (KPIs).

Our 6 Must Reads for Honing Focus and Managing Your Time

First Round Review

How do you find focus in a world of competing priorities? Operate with intention. We share the Review's six best strategies for resisting distraction, boosting productivity and making every minute meaningful. Continue reading at First Round Review »