Sat.Apr 13, 2019 - Fri.Apr 19, 2019

Your biggest product manager responsibilities are not the ones you think

ProductBoard

Product management as a whole is currently evolving, and many companies are still trying to clearly define the role in their organizations.

The Definition of Done: What Product Managers Need to Know

ProductPlan

Are we there yet? This is a difficult question to answer when no one agrees on where exactly “there” is. In an Agile world full of cloud-based solutions, there’s no shrink-wrapped container full of widgets that truly signifies completion. And, there’s always an opportunity to ship code that is far from a “finished” product.

The Major Problems with SAFe

The Product Coalition

Putting the Focus on Frameworks Rather Than Outcomes In my post about Product Thinking vs. Project Thinking , I highlight the differences between the two mindsets. Fundamentally, project thinking is about outputs and timelines while product thinking is focused on outcomes and solutions.

Forget about Growth. Here’s the Metric that Really Matters.

ProductPlan

Ask any SaaS company about their key metrics, and growth will inevitably come up quickly.

Why Conversational AI Is Key to Customer Service in the Customer Experience Era

In today’s hyper-competitive market, every business must become a customer experience-first business. Customer satisfaction has become more important than price or any individual feature. Read the new Tractica white paper to learn how important conversational AI is to your CX strategy.

What should designers ship?

Inside Intercom

One of the product design principles we have at Intercom is “What you ship is what matters.” ” But what do you ship? It’s a fundamental question that every product designer needs to ask themselves. Click to enlarge. There are three potential answers: “I ship design.”. “I

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Product Strategy, the Missing Link by Nicholas Goubert

Mind the Product

It may be obvious, but defining your strategy, goals, and mission is something we all need to have rooted at the heart of everything we do – but it’s very easy to get pulled in countless different directions while we try to deliver against these.

Product Manager Writing Skills to Grow Your Influence

Proficientz – Product Management University

How important are good writing skills for product managers? The short answer is, really, really important. You’ve written an MRD that (in your own mind) is a masterpiece, but no one’s reading it! You have to explain the gist of it in every meeting. There are two primary reasons.

Innovation by Design: How to Unlock New Business Opportunities

UX Studio

The term “design” often describes a visual output – a form, colour, texture, layout – or a styling activity. In other cases, the meaning of design goes beyond a product’s appearance, also referring to how it works and its functionality.

Why Pulse 2019 Will Be Even Better Than Last Year

Gainsight

So this is crazy. Click here to read last year’s Pulse recap blog and scroll down to the bottom. I’ll wait! Welcome back! So we’re weeks away from Pulse 2019, and guess where I’m drafting this blog post? That’s right! The hospital.

Embedded BI and Analytics: Best Practices to Monetize Your Data

Speaker: Azmat Tanauli, Senior Director of Product Strategy at Birst

By creating innovative analytics products and expanding into new markets, more and more companies are discovering new potential revenue streams. Join Azmat Tanauli, Senior Director of Product Strategy at Birst, as he walks you through how data that you're likely already collecting can be transformed into revenue!

Hire Women! – Debbie Madden on The Product Experience

Mind the Product

Debbie Madden wants you to make better teams – but because she knows what she’s doing, she gave her book the attention-grabbing title Hire Women.

Why do B2B Product teams need Technographic Intelligence?

DemandMatrix

The insights and business intelligence from technographics can prove to be extremely valuable to multiple teams within an organization. Better business intelligence that offers strategic value can help teams and businesses make more informed decisions. B2B data Technographics technographic data

B2B 83

Product Success Management Issues – Clarence Hempfield – Episode – PSMI006

Spice Catalyst

This is the sixth episode of our podcast “Product Success Management Issues” In this episode we are featuring Clarence Hempfield, he is currently the Vice President of Product Management, Location Intelligence at Pitney Bowes.

The In-App Engagement Starter Kit

Gainsight

Helping customers is good. Pestering them is bad. How do you strike a balance when talking to them inside your product? In-app engagements can significantly boost user retention, but overuse them and they’ll hurt your product experience more than they help.

4 Steps to Developing Your Customer Care Strategy

The quality of a customer care strategy can make or break a company, but simply resolving a customer service issue or complaint is no longer enough. Learn the 4 steps that address the major points you need to consider when building a customer care roadmap.

APIs and Open Technology by Jeremy Brown

Mind the Product

Jeremy Brown heads up Red Hat’s Open Innovation Labs in Europe, Middle East and Africa, and he works with organisations who are looking to adapt their operations for the technology landscape of the digital era.

How E-Commerce Improves Customer Experience with NPS to Drive Sales

Usersnap

Your customers are your lifeline, you know that. But how much do you take into consideration how they actually feel about your brand? You might think all your customers are perfectly happy. After all, your business generates sales, right?

Demo 78

Microsoft AppInsights or Revulytics Usage Intelligence?

Revulytics

Make Sure Your Software Usage Analytics Solution Was Designed For the Job. Most software companies want to know more about how their customers and trial users are engaging with their software.

TEI 225: Create a movement for a product – with Greg Satell

Product Innovation Educators

The power of small groups, loosely connected, with a common purpose to propel products. I’ve been looking forward to this discussion with Greg Satell since hearing he was working on a new book, titled Cascades: How to Create a Movement that Drives Transformational Change.

Books 110

Nine companies share 30+ best practices for creating embedded analytics products

In this 4-part series, product and technology leaders share insights for successfully going to market with a data product. Download the eBook now, and find out how you can embed analytics in your solution, from building your business case to designing and launching your product.

Embrace Uncertainty: the art of Applying a Scientific Approach

Mind the Product

The rollercoaster ride that is product development is inherently chaotic and ever-changing. So, as process-oriented professionals, we product managers look to the structure and predictability of a scientific approach for certainty. Our inputs into such a scientific approach, however, are based on assumptions – either individual or corporate – that contain significant amounts of uncertainty.

Product Love Podcast: Randhir Vieira, VP of Product at Headspace

ProductCraft

Being a product manager, especially in the tech industry, can be a little overwhelming. Any PM who wants a mental refresh and a resurgence of energy might consider meditation as a way to manage their busyness and stress. Just ask Randhir Vieira — he’s been a meditator for over 25 years.

How to scale a global sales operations team

Inside Intercom

As your sales organization scales up, there’s one function that becomes crucial to your ability to drive revenue efficiently – sales operations. Until Xerox created the first team in the 1970s, sales operations didn’t exist.

Stakeholder Communications

Pragmatic Marketing

“It’s hard to make predictions, especially about the future.” ” Danish proverb. What does “second quarter” mean to you? For most technical teams, the second quarter is when they work on a project from April to June, hoping to deliver it by late June or early July. For executives and marketing teams, second quarter means the project will be available on April 1 at 8:00am so they can start promoting it.

Top 10 industries for monetizing data: Is yours one of them?

Find out which industries, use cases, and business applications are the best opportunities for data monetization. Understand what data is being monetized, who wants it, and why. Use data you already own to create new revenue sources. Download the eBook today!

Meeting the Challenge of Rebuilding a Legacy Product

Mind the Product

For the last 18 months our team has been working to rebuild an existing system using entirely new technologies, methodologies, and a new development team. My company, Hindawi, developed a platform in the mid 2000s to allow academics to peer review academic papers online. For 10 years, the system performed admirably, helping the company grow rapidly as a publisher of academic journals. The platform has ballooned in complexity over time, becoming a labyrinth of tightly coupled services.

Top Announcements from Atlassian Summit 2019

Modus Create

The Modus team recently attended the 2019 Atlassian Summit in Las Vegas. Among all the Keynotes, breakout sessions, and networking, there were a lot of exciting announcements at this year’s event about the future of the tool suite.

Hiring a PM? Consider Your Product Maturity Stage

ProductCraft

I once bought this t-shirt for a fellow product manager: Why? Because product management is HARD. Some have even called it one of the hardest jobs in software. Still, someone has to do it, and that someone needs to have some seriously solid skills. What makes a great PM (and how to hire one) has.

7 Secrets to Becoming a Citrix Hero: A Must-Watch Webinar For Citrix Pros

eG Innovations

Things don’t always go right. And when things do go astray, you need to save the day. Especially in a Citrix digital workspace environment, there are too many things that could go wrong and affect application/desktop session access.

Encouraging Innovation in an Established Product Culture

Speaker: Richard Cardran, Chief Creative Officer and VP Strategy, HIA Technologies

Innovation is both a process and an outcome. The best way to begin innovating your products is by innovating your internal process. We'll explore the challenges, solutions, and hands-on techniques for becoming a successful "agent of change" within a well-established product culture. We'll examine the importance of UX and user-centric feature analysis, the adaptation of Agile Methodologies to the creative process, as well as a way to drive successful culture change for setting expectations and winning approvals with cross-functional stakeholders. Innovation and Leadership go hand in hand. Join Richard Cardran, Chief Creative Officer and VP Strategy, HIA Technologies, as we assess some case studies to see how to lead with a clear strategy well-defined tactics, and an unbiased understanding of the fundamental question: "why are you innovating?"

The Beginner’s Guide to Identifying Beta Program Metrics

Centercode

What are beta program metrics exactly? Which ones are important? Why do I need them? These are the types of questions that suddenly pop into the minds of product and program managers when an executive team comes looking for Key Performance Indicators (KPIs).

Here’s the data on how Product Managers evaluate new jobs

The Product Coalition

I’ve been curious about how product managers weigh various factors in selecting new jobs. I have written about the various criteria that I’ve heard people using to make these decisions. These conversations left me yearning for a more quantitative understanding around relative rankings.

Treat Your Customers Like Your Children

ProductCraft

Many product people before me have drawn comparisons between product management and parenting. As a parent and PM, I find myself comparing my treatment of customers to how I treat my kids. In my mind, this is actually a good thing.