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Steering the Ship: Mapping Leadership and Goal-Setting for Customer Education

Gainsight

We’re starting 2024 with a new webinar series jam-packed with best practices and strategic insights proven to help customer education teams get their programs off the ground. ” While he wasn’t talking about customer education or starting an academy, he certainly could have been. .” For example, maybe a C.S.M.

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Why Market Leadership Starts With Product Management

Product Management University

But products are the nucleus, and that means market leadership starts with product management. Before we dive into those, let’s look at a few opportunities where product management teams can take a much stronger leadership role in the organization. Here’s why this structure is so critical to a stronger leadership position.

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Diana Stepner: Building a better product team through positive leadership character

Mind the Product

Diana Stepner, Head of Product, Education at Chan Zuckerberg Initiative discusses how positive leadership can be an essential tool to build better product teams. Read more » The post Diana Stepner: Building a better product team through positive leadership character appeared first on Mind the Product.

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482: People-first product leadership for higher performing teams – with Diana Stepner

Product Innovation Educators

How product managers can empower their teams Today we are talking about how product leaders can create more effective teams by using a people-first leadership approach. Joining us is Diana Stepner, Head of Product for Education at the Chan Zuckerberg Initiative. That’s where the phrase people-first product leadership came from.

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Leadership Without Authority on Steroids

The Product Coalition

Leadership without authority is product management 101. The third tool, that you are a master at given that you are a product leader, is leadership without authority. And to get the entire management team to willingly cooperate with the direction you are trying to take them in, leadership without authority is your skill to use.

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How Digital Customer Education Can Win You More Business

Gainsight

Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. Here’s how to win more business with digital customer education —and how it can help you stand out from the crowd in the increasingly complex business world. What do they have in common?

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Five Under-Appreciated Aspects of Product Leadership

The Product Coalition

As a result, I’ve come to value 5 different aspects of product leadership. Shift #1: A leader of leaders The two top things I’ve head people reply to the question “how do I move into Product Leadership?” Moving into product leadership moves you away from the day-to-day hands-on tools and into a primarily coaching role.