UX Planet

JANUARY 4, 2024

Applying the empathetic approach ingrained in design thinking, I actively sought to understand the unique perspectives and challenges faced by each stakeholder group. It required navigating a diverse landscape of stakeholders, including software developers, marketing teams, and end-users with varied technical backgrounds.

Strategy 98

Strategy User Friction User Testing Research Software 98

Ronke PM

DECEMBER 18, 2023

It underscored the importance of empathetic leadership and a relentless drive for improvement while highlighting the impact of these strategies in empowering women and valuing diverse voices in product management. #2 1 - W Foster: The Inclusive Product Management Summit - Design Driven Leadership and Fearless Leadership.

Leadership 52

Leadership Webinar Customer Feedback Events 52

Userpilot

JUNE 3, 2021

In many ways, it’s not just a role, but a culture in and of itself; the ability to be empathetic can make a huge difference in how leaders approach building that culture, and how their organisations respond to key questions around product creation and strategy. 77% of employees would be willing to work longer hours for an empathetic employer.

Product Research 98

Product Research Research Software Reporting Tools User Testing 98

Intercom, Inc.

NOVEMBER 4, 2020

Then you set the bot to route the conversation to the right team so they can step in and provide the customer with a speedy, empathetic response. One of the most empathetic things you can do is be mindful of your customer’s time.

Customer Experience 228

Customer Experience Technical Review Data Visualization Outbound 228

The Product Coalition

DECEMBER 9, 2019

what are the traits of empathetic people? If your friend is an empathetic person, he’ll listen to you patiently and identify with what you’re going through. If you’re an empathetic person, there’s no way you’re going to take your friend’s answer at face value. Empathetic people care about us, not just one specific aspect of us.

User Testing 79

User Testing Customer Experience Agile Research Software 79

Userpilot

JANUARY 26, 2023

Customer empathy is more than empathetic customer service If you run a quick Google search, empathetic customer service is the first thing that comes up. Good empathy skills enable product managers to understand all the interdependencies and complexities and use the insights to create an empathetic approach to product development.

User Testing 98

User Testing Product Research Customer Feedback Customer Experience 98

UX Planet

MARCH 5, 2024

By embracing AI as a collaborator, we’re not just adapting to a new technological landscape; we’re actively shaping a future where design is more empathetic, accessible, and revolutionary than ever before. As a united force of designers and AI, we’re not just dreaming of a brighter future; we’re building it.

Artificial Inteligence 98

Artificial Inteligence Data Visualization Customer Feedback Technology 98

Mind the Product

APRIL 7, 2020

Being empathetic. Being empathetic. Listen if you’d like to learn more about. How to be a good leader. Creating goals and objectives. Component teams vs Feature teams. How to deal with conflict and build trust. Links mentioned in this episode. Follow Roman on LinkedIn and Twitter, or check out his website and blog.

Feedback Software 164

Feedback Software Leadership Product Research Technical Review 164

Alchemer Mobile

NOVEMBER 12, 2020

In order to be an effective teammate and product manager, you need to be empathetic, flexible, and understanding to others in your company. Some people are struggling with loneliness or mental health issues. Everyone has something going on behind the scenes that we can’t see. Keep this in mind when thinking about your customers as well.

Research Software 246

Research Software Data Visualization Product Research User Testing 246

Intercom, Inc.

JANUARY 18, 2022

Lack of modern technology to provide empathetic support at internet scale. Being slowed down by disconnected tech stacks. Almost half (47%) of support teams are slowed down every week because their tools aren’t integrated.

Reporting Tools 138

Reporting Tools User Testing Inbound Research Software 138

Mironov Consulting

APRIL 8, 2024

In the middle of a CPO coaching session last week, I recalled the passing of Daniel Kahneman , the Nobelist who created behavioral economics. 

Technical Review 65

Technical Review Software Review Finance Product Research 65

Intercom, Inc.

MAY 13, 2022

The best call center employees are helpful, attentive, empathetic, and knowledgeable about many aspects of the company for which they work. The representatives who work in call centers are usually trained to handle a wide array of customer questions and issues, with levels of specialization when needed.

Reporting Tools 118

Reporting Tools Outbound Inbound Customer Satisfaction 118

Ronke PM

DECEMBER 26, 2023

." #1 - The Importance of Diversity, Inclusion, and Belonging in Product Management Published by Women in Product "You can always tell when an establishment is diverse because the leaders from the top down are empathetic, responsive, and supportive of their teams.

Article 52

Article Blog Customer Satisfaction Leadership 52

Roman Pichler

OCTOBER 4, 2017

While it is our nature to empathise , there are some conditions that increase our ability to be empathetic, while others decrease it. Recognise that being worried, stressed, tense, tired, or restless will make it harder to be empathetic. The best explanation of empathy I have found, believe it or not, is the one below. .

Customer Feedback 180

Customer Feedback User Testing Data Visualization Customer Experience 180

Product Innovation Educators

JANUARY 29, 2024

19:43] What is an example of boundaries that could enable us to be more empathetic? If you trust that, you’re going to be a more empathetic leader when those tough things happen. [22:48] You need to understand your emotions and get comfortable with them before you can meet other people in theirs. [19:43]

Leadership 99

Leadership Product Research Product Management Product Manager 99

Usersnap

SEPTEMBER 19, 2023

By grasping context, AI arms businesses with empathetic precision. When a customer expresses frustration, AI can detect their emotional tone and prompt agents with empathetic responses to deal with the situation. Unlike manual analysis which might miss sarcasm, irony, or cultural hints, AI shines in contextual understanding.

Customer Feedback 59

Customer Feedback Data Visualization User Testing Feedback Software 59

The Product Coalition

DECEMBER 28, 2020

Manage conflict in an empathetic, solution oriented way that preserves the long term relationship. this can flex up during more challenging times. Make sure relationship owners on both sides have early visibility of issues to advocate for additional support or resources.

Feedback Software 177

Feedback Software Technical Review Technology Systems Review 177

First Round Review

MAY 28, 2019

Will Larson has developed a framework for the optimal size and state of engineering teams—not only so managers can lead them in a highly efficient and effective way, but with a deeply empathetic and ethical approach.

Framework 85

Framework Engineering Development Management 85

First Round Review

MAY 28, 2019

Will Larson has developed a framework for the optimal size and state of engineering teams—not only so managers can lead them in a highly efficient and effective way, but with a deeply empathetic and ethical approach. Continue reading at First Round Review »

Framework 85

Framework Engineering Development Management 85

The Product Coalition

OCTOBER 6, 2023

Therefore, artificial empathy is essential for making interactions with people more personalized and empathetic. As people become more interconnected and technology continues to advance, the reliance on technology to address a wide range of issues grows.

Research Software 135

Research Software Reporting Tools Data Visualization Automotive 135

Intercom, Inc.

OCTOBER 21, 2020

Pro tip: Pay close attention to the friendly, empathetic attitude your support team uses and work this into your help content. Then once we start writing an article, we address these pain points, with expressions like: “We understand it’s hard to …”. ‘We It can be frustrating when …”. “A A great workaround to this problem is …”.

User Friction 211

User Friction Data Visualization Customer Experience User Testing 211

Pranav Khare

JANUARY 7, 2024

She’s hands-on, empathetic, and always ready to transform challenges into learning curves. Her team speaks highly of her, emphasizing how she made them feel like partners in innovation. Emma’s leadership is about turning visions into shared journeys,” remarks a senior engineer.

Engineering 52

Engineering Technical Review Customer Experience Analytic Tools 52

Intercom, Inc.

APRIL 7, 2021

That means: meeting customers in the channels they’re already using; providing them with resources so they can self-serve when they want to; and offering personalized, empathetic, conversational experiences when they’re needed. In our survey, we found that: Self-service support has become the second most popular support channel.

Onboarding KPIs 129

Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

SidsAvenue

DECEMBER 20, 2020

And when we are equipped to understand others, we can engage with them empathetically. How can I engage with others empathetically? So, to be more empathetic, one has to be conscious, be mindful of the conversation, the action and its impact on the other person. This is the theory. But I am concerned about the "How" part.

Research Software 52

Research Software Leadership Books 52

NextBigWhat

MAY 26, 2021

A more empathetic approach would have at least been a morale boost for the team. My colleagues needed to be supported and set up for success. My “win or die” strategy didn’t work and worse, strained relationships. I lost several friends this way. Not looking inwards and asking big questions.

Startups 119

Startups Strategy Product Research Customer Experience 119

Business of Software Conference

SEPTEMBER 14, 2022

Empathetic Perspective Uncovering Demand Causal Structures Prototyping to Learn Making Trade-offs. Get the Book Amazon.co.uk. In his career developing over 3,500 products, Bob Moesta has identified five essential core skills for successful innovation and entrepreneurship.

Research Software 52

Research Software Books Product Research Events 52

Product Management Unpacked

JUNE 21, 2021

Today, she brings a passion for empathetic problem-solving, an unshakable team spirit, and a desire to create strong, seamless consumer experiences to her role as a Product Manager at Home Depot. Pranita Ramakrishnan is a 2019 graduate of the Master of Science in Product Management program at Carnegie Mellon University.

User Testing 134

User Testing Research Software Feedback Software Data Visualization 134

UX Planet

DECEMBER 26, 2023

This empathetic approach becomes the bridge connecting expert knowledge with user needs, fostering designs that are visually appealing and functionally effective. ?? Empathy acts as a powerful catalyst, bridging the gap between diverse perspectives. The power of user testing cannot be overstated.

User Testing 40

User Testing Customer Experience Customer Feedback Product Research 40

Messages that Matter

JUNE 1, 2020

Be more empathetic, some suggest. Have you been thinking about changing your position because of the COVID-19 pandemic? Much has been written about the need to adjust your marketing to take into the account the crisis. Others say you need to change your message because what buyers are concerned about has changed. I say don’t […].

Positioning 52

Positioning Messaging Marketing 52

dscout People Nerds

FEBRUARY 27, 2019

Serial host Sarah Koenig on compelling, empathetic storytelling in the age of audio.

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Mind the Product

NOVEMBER 22, 2019

When the service launched it showed Kriti that a solution that is empathetic, non-judgemental, and available when people need it, can help to solve problems in a very different way. She goes on to talk about Rainbow – a companion tool for people facing domestic abuse, that enables them to ask for help.

Artificial Inteligence 144

Artificial Inteligence Data Visualization Framework Healthcare 144

The Product Coalition

JULY 22, 2021

Be nice, considerate, empathetic. As the meeting fatigue sets in, we tend to forget the small talk in the hopes that we’ll get back a couple of minutes of our day. But that small talk is what binds us together and makes work about more than just what we get paid to do. The bottom line? no’) without alienating them. The Common Sense Series?—?Never

User Testing 158

User Testing Roadmap Messaging Leadership 158

The Product Coalition

FEBRUARY 3, 2023

And so, I set the following vision and mission for myself Vision: Be an honest and empathetic individual and create a definitive impact on people. Failure and self-analysis I was determined to follow a structured approach this time to find the next step in my career.

Product Research 119

Product Research User Testing Product Management Product Manager 119

Mind the Product

DECEMBER 20, 2019

She says that to be truly empathetic, you have to be able to imagine what it is like to walk in someone else’s shoes. If you don’t, you’ll always be seen as a cost centre rather than an asset for the business to leverage to drive impact. Develop Empathy for Your Customers. Listening is not empathy, says Ezinne.

Customer Experience 101

Customer Experience Data Visualization Framework UX 101

Intercom, Inc.

MAY 13, 2022

That means customer service representatives or support agents should be personable and empathetic as well as knowledgeable. Customers remain loyal to companies that listen to and understand their unique needs, and those that treat them like they truly matter.

Data Visualization 129

Data Visualization User Testing Customer Experience Customer Feedback 129

Ronke PM

FEBRUARY 7, 2024

Being empathetic involves understanding and connecting with others to support, motivate, and empower them effectively. Product leaders who exhibit enthusiasm find it contagious, making collaborating with teams and partners easier. Excitement leads to inspiration, innovation, and creativity.

Reporting Tools 52

Reporting Tools Weak Development Team Leadership Vision 52

Intercom, Inc.

OCTOBER 22, 2020

Once you’ve gathered your stakeholders, you need the right customer data and insights to fuel an effective, empathetic CX strategy. If you want to succeed, you’ll need representation and leadership buy-in from every major department in your business – or as Nate puts it: a CX change coalition. Voice of the customer.

Data Visualization 218

Data Visualization Reporting Tools Customer Experience Customer Feedback 218