Intercom, Inc.

JUNE 2, 2021

To avoid this outcome, we apply a simple three-part framework before we start exploring solutions. Our simple team alignment framework . We spent two to three weeks outlining our vision for solving the core jobs we had identified, but time-boxed ourselves and avoided evaluating every job listed in the problem statement.

Customer Experience 251

Customer Experience Framework Feedback Software Analytic Tools 251

Lenny Rachitsky

NOVEMBER 7, 2024

Brought to you by: • Explo —Embed customer-facing analytics in your product • Dovetail —The customer insights hub for product teams — Archie Abrams is the VP of Product and Head of Growth at Shopify, where he leads a 600+ person growth org across product, design, engineering, data, ops, and growth marketing.

User Testing 113

User Testing Data Visualization Customer Feedback Embedded Analytics 113

Product Innovation Educators

FEBRUARY 24, 2025

Instead of advocating for feature-rich products or complex innovation frameworks, she emphasized the power of solving one problem exceptionally. Instead of advocating for feature-rich products or complex innovation frameworks, she emphasized the power of solving one problem exceptionally.

User Testing 179

User Testing Research Software Feedback Software Customer Communications 179

Product Management University

MARCH 24, 2021

It’s to demonstrate that you have a vision beyond the next release or two for how you’re going to make customers better at mission-critical processes that are strategic to their business. Engineering wants a product strategy that allows them to use their technical savvy. Product Strategy In the Ideal World….

Product Strategy 298

Product Strategy Strategy Differentiation Vision 298

Product Innovation Educators

DECEMBER 11, 2023

Unpacking the BRIDGeS framework for product managers Today we are talking about strategic product planning, which involves decision-making, problem-solving, feature prioritization, and product vision creation. In many organizations, there is a big gap in communication between product managers and engineers.

Data Visualization 289

Data Visualization Framework Engineering Customer Experience 289

The Product Manager Coach Blog

JANUARY 14, 2025

Tailor Your Communication: Adapt your messaging for different audiences, whether its engineering teams or senior leadership. Pro Tip: Use frameworks from Dan Olsens The Lean Product Playbook to turn customer feedback into actionable initiatives. Regularly tie daily tasks to the broader vision to keep your team engaged and motivated.

Data Visualization 93

Data Visualization Customer Feedback Strategy User Friction 93

The Product Coalition

FEBRUARY 3, 2022

I would never have thought that my role as a product engineer would include being a bit of an amateur historian. We make a living selling leaders and teams on what the future can look like, and then do our best to meet and exceed that vision. Technologists are, by our very nature, forward-looking optimists. The more I read about Web 3.0

Vision 157

Vision Research Software User Testing Healthcare 157

The Product Guy

OCTOBER 9, 2018

However, this is a naïve analysis that overlooks lost market share due to poor strategic thinking, or the demoralizing effect on engineers having to repeatedly rewrite code because of poor product-market fit. This framework covers five major questions: What do we aspire to be? operations engineer across a wide variety of industries.

Weak Development Team 326

Weak Development Team Product Strategy Strategy Development 326

Product Talk

DECEMBER 18, 2024

I was asked to give a ten-minute overview of my continuous discovery framework and then participated in a fireside chat where the host, Cecilie Smedstad , asked me to go deeper in a few areas. We need engineers involved throughout. I started my career as a software engineer. Discovery is a team sport.

Product Research 244

Product Research Research Software Analytic Tools Feedback Software 244

The Product Guy

MAY 3, 2018

To create value for customers requires a series of conversations with customers, sales, marketing and their marketing goals, clients, engineers, and designers. The value that your product brings to your users comes from taking the vision of the user your team has assembled. The cycle of creating a great product begins with listening.

User Testing 277

User Testing Customer Experience Product Management Product Manager 277

The Product Guy

JUNE 20, 2019

As the first and most senior PM, I recognized the need to clarify vision, formalize processes, and set a proactive agenda moving forward. They need to shift their focus to leveraging teams to execute their vision and it is up to you to help with this transition. Start at the Top. In most companies, this process is ongoing.

Product Research 379

Product Research Feedback Software User Testing Technical Review 379

Lenny Rachitsky

FEBRUARY 9, 2025

With experience as an engineer at the New York Times and as a designer at Dropbox and Square, Karina has a rare firsthand perspective on the cutting edge of AI and large language models.

User Testing 125

User Testing Research Software Product Research Artificial Inteligence 125

The Product Guy

MAY 7, 2020

Data PM: organizations dealing in data products (building AI/ML based products) prefer a PM with data science background so that they can appreciate the problems well and being able to work with data engineers/scientists. There are many frameworks available on building products and the approach varies individual to individual.

Technical Review 398

Technical Review Product Management Product Manager Research Software 398

Product Innovation Educators

JANUARY 10, 2022

She cofounded the Radical Product Thinking movement of leaders creating vision-driven change, along with authoring the book Radical Product Thinking: The New Mindset for Innovating Smarter. Two colleagues and I built a framework that translated our intuition into steps for building world-changing products systematically.

User Testing 243

User Testing Product Management Product Manager Vision 243

Lenny Rachitsky

FEBRUARY 25, 2025

Below, you’ll find what I believe is the most actionable, specific, and straightforward framework for crafting a strategy, for both your product and your company. As Chandra shares below, his framework sits on top of the best strategy wisdom out there (e.g. So we teamed up to make that happen. What exactly is product strategy?

Strategy 121

Strategy Technical Review Product Strategy Product Research 121

Userpilot

JULY 24, 2024

Launching a product without a well-defined product strategy framework is similar—you risk wasting resources without a clear path to success. So, how do you outline a product strategy framework that is the foundation of product-led growth ? What is a product strategy framework? Why do you need a product strategy framework?

Data Visualization 111

Data Visualization Framework Product Strategy Analytic Tools 111

Product Innovation Educators

APRIL 22, 2019

Creating a product vision of the future that’s awesome for everyone. It’s all about the why and crafting a compelling vision that explains the vision to the customer and the company. The first thing people often do is start making a list of features and they think in terms of engineering steps.

Roadmap 212

Roadmap Weak Development Team Vision Books 212

The Product Coalition

APRIL 20, 2023

8 best augmented reality apps that revolutionize the world’s vision Shopify AR — Create the future of experiential retail Shopify AR is an augmented reality app that online store owners may use to provide an immersive shopping experience for their customers. Augmented Reality Apps: What Lies Ahead of Future Vision?

Technical Review 148

Technical Review Reporting Tools Vision Software Review 148

Mind the Product

NOVEMBER 22, 2019

For example, there are well-documented examples of facial recognition software failing more regularly for dark-skinned people, and this happens because the software is typically trained on the faces of its software engineers. To do this we need to: Follow simple frameworks. The Opportunity Before us. Tackling Unintended Consequences.

Artificial Inteligence 207

Artificial Inteligence Data Visualization Framework Healthcare 207

Mind the Product

MAY 13, 2019

Firstly we e xplain the “why” by defining an inspiring vision with the team, and having a clear goal. Finally we structure the “what” – this means we create systems, frameworks and processes, rather than feeding squads a roadmap. Create Ownership by Defining a Clear Vision and a Goal With Your Team.

User Testing 194

User Testing Research Software Feedback Software Customer Experience 194

NextBigWhat

AUGUST 4, 2020

Discuss the overall vision, the current scope and decide on the solution, which can be a small step towards the final long-term goal. Reconstruct the UI flows, detail and prototype it out for engineers to start work. Ship the final designs out to engineers. Decide on the concept. Engage with tech, product, etc., for feedback.

Framework 111

Framework User Testing Technical Review Feedback Software 111

Sachin Rekhi

FEBRUARY 16, 2020

I instead define a product manager as driving the vision, strategy, design, and execution of their product. In doing so I hope to help demystify what you actually do in the role, provide a framework for assessing what dimensions of the role you are already good at delivering against, and opportunities for improvement on each.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

UX Planet

DECEMBER 6, 2024

AI Vision : Intelligently match customers with their ideal car through a sophisticated, single-prompt recommendation engine. Framework for Building AIsystems Machine Learning Machine Learning (ML) is utilized for data-driven predictions. Image credit: Karena E.I ML transforms raw data into meaningful, context-aware insights.

Customer Experience 98

Customer Experience Data Visualization Research Software Feedback Software 98

ProductPlan

AUGUST 4, 2022

Product roadmapping frameworks work in a very similar way. A stellar roadmap includes the release of new features, key dates, product updates, and the product vision – giving context to the product lifecycle. An effective product roadmap will: Support vision and strategy. 3 Examples of Roadmapping Frameworks.

Framework 98

Framework Roadmap Feedback Software Customer Feedback 98

Product Innovation Educators

JANUARY 4, 2021

In my company, I help with hiring great people across the company and explaining why the company is going to win using its great product vision. Technology infrastructure as your underlying frameworks change over time. OKRs make a useful framework, but you need to know how to use them or they’re just a bunch of text on paper.

Feedback Software 277

Feedback Software Data Visualization Customer Feedback Customer Experience 277

Userpilot

JULY 29, 2024

And that’s why it’s necessary to adopt the right product management frameworks (the blueprint!) So, which product management frameworks should your team use? TL;DR Product management frameworks help guide product teams by establishing standardized, repeatable processes to create successful products. The result?

Framework 105

Framework Feedback Software Analytic Tools Onboarding KPIs 105

The Product Guy

APRIL 23, 2020

Applying mental models, relevant frameworks, and techniques on my day to day helped develop the heuristics I needed to help me make an impact despite my relative newness to the team. This allows me to be proactive about the constraints engineers work with and the needs of the user incrementally until the requirements from both sides are met.

Feedback Software 356

Feedback Software Product Research Customer Feedback Customer Experience 356

Dear Strategy

MARCH 15, 2023

The original idea was to have a blog post that went along with every podcast episode in the hopes that search engines, and perhaps even a few actual humans, might find that content and be drawn into my ever-expanding marketing funnel. Now what about the new framework? Cue evil laugh].

Framework 97

Framework Workshop Blog Education 97

The Product Coalition

AUGUST 3, 2021

The Concept Map Target Audience: Product Teams and Leadership Intent: Sharing Vision and presenting the concept for acceptance The concept map helps you illustrate and present, well, a concept. But before you deliver your great idea, you need people to be primed and prepared to receive and review it with their mental frameworks.

Research Software 195

Research Software User Testing Customer Experience Construction 195

The Product Coalition

AUGUST 2, 2020

In addition to bringing engineering management strategies to help the internal team organize and execute, I also leveraged product management frameworks to drive alignment internally and externally. Coming from an engineering background, my team has a tendency to jump to solutions. What is the problem?

Data Visualization 136

Data Visualization Customer Experience Engineering Customer Satisfaction 136

Product Talk

SEPTEMBER 7, 2022

He applied the continuous discovery habits with a cross-functional product team comprising a product manager (Sören), product designers Emilio Martins and Gabriel Hourigan , user researcher Mara Zocco , and the engineers who were all involved in the discovery activities as well. First Steps in Mapping out Opportunities.

Product Research 286

Product Research User Testing Customer Experience Research Software 286

Userpilot

AUGUST 16, 2022

What if you knew that not all goal-setting frameworks are beneficial to your team? There are a plethora of goal-setting frameworks out there. But choosing a framework is easier said than done. Let’s dive into this article to find the perfect goal-setting framework to grow your product. Tiered goals framework.

Feedback Software 98

Feedback Software Research Software Framework User Testing 98

Folding Burritos

FEBRUARY 22, 2016

Tying everything to a strong value proposition and vision is effectively the kind of thing that produces a cohesive product. Yet, I wanted to dig deeper into this issue by focusing on: The reasons why a Solution-first culture makes your life harder; A “framework” to drive stakeholders to think in terms of Problems.

Analytic Tools 322

Analytic Tools Reporting Tools Data Visualization User Testing 322

UX Planet

APRIL 19, 2025

I created a simple framework to gather feedback and approvals from the team, and it helped me align better with eachrole. Back it up with logicwhy it benefits users, what constraints influenced the decision, and how it fits into the broader context of the timeline or engineering limitations. Give them clarity, not justvisuals.

User Testing 76

User Testing Customer Feedback Product Research Data Visualization 76

Mind the Product

JUNE 14, 2019

Just as with a product, you should start with a vision. This isn’t to say everyone’s vision should be about having an ambitious career; just as valid, if not more so, would be a vision to “be the best parent I can be” or similar. Once we’ve got our vision, we can begin to formulate a strategy that begins to bring this to life.

Development Team Review 175

Development Team Review Technical Review Weak Development Team Vision 175

Userpilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. From initial launch to ongoing product management , this framework acts as a map towards sustainable growth. However, selecting a framework or creating one from scratch can be very confusing.

Feedback Software 105

Feedback Software Research Software Analytic Tools Product Research 105

Intercom, Inc.

SEPTEMBER 17, 2019

Team Onboarding worked with various teams, like Sales and Marketing, to craft a scalable, long-term onboarding narrative and vision for Intercom. We devised two key components to deliver on that vision. We treated it as a product in its own right, and based it on the modular framework we set out above. A framework for discovery.

Onboarding KPIs 188

Onboarding KPIs Customer Experience Framework Product Research 188