Intercom, Inc.

OCTOBER 29, 2019

Indeed, among our customers were B2C companies, small businesses, and large enterprises along with customers in places and industries well beyond Silicon Valley. Download The Growth Handbook. This final assumption in particular was no longer true or useful. Authoritative, actionable strategies on how to grow your business.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Agile Velocity

MAY 14, 2020

This combination will enable your enterprise to gain faster feedback, reduce risks while also obtaining meaningful business outcomes. For over a decade, Agile Velocity has been helping enterprises chart and benchmark their progress during change initiatives. Our Services Include: Enterprise Agile Transformations. Consulting.

Agile 98

Agile Feedback Software Analytic Tools Data Visualization 98

The Secret PM Handbook

APRIL 19, 2017

This is often the case in business or enterprise software. Or you can just use an online site like readability-score.com or readable.io. Use pictures if possible, especially for complex things.

Product Manager 186

Product Manager Product Management Management Management 186

The Secret PM Handbook

AUGUST 4, 2017

It started as a site to share ideas and lessons I’ve learned in my career as a product manager for enterprise software products. A long work in progress. This blog has been going for a long long time. Recently a bigger theme has started to emerge and coalesce. It’s more ambitious than my initial (lack of) vision.

Product Manager 191

Product Manager Product Management Management Management 191

The Secret PM Handbook

APRIL 11, 2017

It’s well known that “cost plus” pricing doesn’t work for enterprise software. How much does it cost to make your product? How much do you have to sell it for to make money? They say “Sell it for more than that.”. In fact, it doesn’t work for most high value products of any type.

Customer Experience 199

Customer Experience User Testing Customer Feedback Feedback Software 199

Modus Create

DECEMBER 10, 2024

Gartner predicts that 80% of enterprises will have used Gen AI APIs or deployed Gen AI-enabled apps by 2026. Theres no doubt that AI is essential for all enterprises in the next chapter of digital transformation. However, only those who approach AI strategically, with ROI in mind from the outset, will reap the full benefits.

Reporting Tools 40

Reporting Tools Research Software Data Visualization Technical Advisors 40

BrainMates

APRIL 2, 2019

Great Product Managers deliver products for a market segment, not for an individual or for one enterprise customer. To minimise this, we conduct research, analyse data, run experiments and use every tool and trick in our Product Management handbook to increase our certainty that the product will enjoy success and reward our businesses.

Product Manager 99

Product Manager Product Management Customer Experience Data Visualization 99

The Secret PM Handbook

AUGUST 4, 2017

It started as a site to share ideas and lessons I’ve learned in my career as a product manager for enterprise software products. A long work in progress. This blog has been going for a long long time. Recently a bigger theme has started to emerge and coalesce. It’s more ambitious than my initial (lack of) vision.

Product Manager 150

Product Manager Product Management Management Management 150

Gainsight

JULY 6, 2021

In the introduction of “The Customer Success Professional’s Handbook,” Gainsight’s CEO, Nick Mehta, stated, Companies cemented in the past are still searching for ways to automate the humanity out of customer relationships. We suggest several aspects of best practices for companies when they are first starting their Customer Success Journey.

Artificial Inteligence 73

Artificial Inteligence Feedback Software Reporting Tools Data Visualization 73

Modus Create

JULY 21, 2020

There are lots of benefits to being the biggest, including tons of training and certification courses, mature templates, handbooks, and supplemental materials. We’ve successfully implemented these programs and processes across small to enterprise-level organizations in many verticals. Conclusion.

Agile 103

Agile Data Visualization Reporting Tools Research Software 103

DISQO

JUNE 15, 2015

For enterprise product managers, validated learning comes far more rapidly utilizing other strategies. Therefore, applying “lean” principles is quite different in the enterprise. Instead of a “Build-Measure-Learn” approach, enterprise product managers are taking a “Experiment-Measure-Learn” purview.

User Testing 49

User Testing Technical Review Data Visualization Customer Feedback 49

The Product Coalition

AUGUST 14, 2017

A Traffic Jam Unfortunately, product management does not come with a handbook. Do you see handbooks on ‘how to navigate through traffic’ that go beyond driving etiquette and into realistic situations? You may have read the best books, the most popular articles, spoken to veterans, maybe are even a thought leader.

Vision 60

Vision User Testing Management Management 60

DISQO

JUNE 15, 2015

For enterprise product managers, validated learning comes far more rapidly utilizing other strategies. Therefore, applying “lean” principles is quite different in the enterprise. Instead of a “Build-Measure-Learn” approach, enterprise product managers are taking a “Experiment-Measure-Learn” purview.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

DISQO

JUNE 15, 2015

For enterprise product managers, validated learning comes far more rapidly utilizing other strategies. Therefore, applying “lean” principles is quite different in the enterprise. Instead of a “Build-Measure-Learn” approach, enterprise product managers are taking a “Experiment-Measure-Learn” purview.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

Gainsight

NOVEMBER 16, 2021

Especially for enterprises, unifying data is important for growth. Read our free guide, “Product Led Success: Professional’s Handbook,” for an in-depth look at product-led growth and a breakdown of what you can do to drive ongoing growth through your product. . For instance, maybe you want to improve onboarding and lower TTV.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

The Product Coalition

MARCH 23, 2018

We’ve been working with scaling & Enterprise SaaS companies for a few years now and when it comes to product feedback and prioritization, process & data are absolutely key. If you’re scaling or Enterprise that’s where Receptive comes in. A good comparison would be a support SLA or section in an employee handbook.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Split

AUGUST 16, 2018

Chances are if you’re an engineer or product manager who works on anything even somewhat related to continuous delivery, Jez Humble wrote your handbook. This co-author of the Jolt award-winning Continuous Delivery also made hefty contributions to both Lean Enterprise and The DevOps Handbook. Theory X is carrot and stick.

Analytic Tools 58

Analytic Tools Feedback Software Research Software Engineering 58

Gainsight

AUGUST 5, 2022

In Gainsight’s book, The Customer Success Professional’s Handbook, the authors shared the essential skills that every CS professional should possess. As a CSM, there are traits and abilities you must either have or work to incorporate into your CS toolbox. . Core CSM competencies. Building and using Health scores. Moving Forward.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Userpilot

APRIL 9, 2024

Renowned for its robust analytics and mobile app support, Pendo provides interactive in-app guides and retroactive analytics, positioning itself as a top choice for enterprises looking for comprehensive mobile onboarding solutions. Enterprise – custom pricing. Enterprise – custom pricing. Userpilot pricing.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Hutwork

MARCH 19, 2018

Written by real-world product managers at the Product School, these experts teach classes while working at enterprises like Facebook, Google, LinkedIn, PayPal, Netflix, and more. If you’re adopting lean thinking, this is the handbook for you. Their advice is hard-hitting and worth every penny. By Melanie Franklin.

Books 67

Books Research Software Feedback Software Product Manager 67

Sequent Learning

SEPTEMBER 4, 2019

Take a look at the book Business Model Generation: A Handbook for Visionaries Game Changers, and Challengers by Alexander Osterwalder and Yves Pigneur. Learning your company’s strategy and how it influences the strategy for your product is invaluable.

Customer Experience 63

Customer Experience Research Software Product Manager Product Management 63

Gainsight

MAY 10, 2021

Mary was also a contributor to Gainsight’s CCO, Ashvin Vaidyanathan, and Ruben Rabago’s The Customer Professional Handbook. Maria brings a unique perspective leading the enterprise CS strategy at a Fortune 500 telco with 40,000 global employees.

Data Visualization 52

Data Visualization Travel Customer Experience Customer Feedback 52

Intercom, Inc.

OCTOBER 24, 2019

Like I said, fairly enterprise-oriented software companies like Notion have super fans. There is a community of “Potheads” around this Crock-Pot that was developed in America called the Instant Pot. There are people who started the Cloud Appreciation Society. I met with Brianna.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

Arkenea

MARCH 15, 2025

Health Information Exchange (HIE) HIE is part of a country’s enterprise architecture that connects multiple applications and enables them to transfer data. To ensure interoperability in healthcare, health operators need to equip their systems with a component known as the HIE, or health information exchange.

Healthcare 52

Healthcare Reporting Tools Analytic Tools Software Review 52

Lenny Rachitsky

APRIL 20, 2025

For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com. Lenny may be an investor in the companies discussed.

Software Review 84

Software Review Technical Review Data Visualization Development 84

Intercom, Inc.

FEBRUARY 5, 2019

When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming. Get your free copy of The Sales Handbook. Meanwhile, the enterprise sales model assumes a highly differentiated product, usually characterized by cutting edge Internet-enabled innovation.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Lenny Rachitsky

APRIL 18, 2024

Find the transcript at: [link] Where to find Dalton Caldwell: • X: [link] • LinkedIn: [link] Where to find Lenny: • Newsletter: [link] • X: [link] • LinkedIn: [link] In this episode, we cover: ( 00:00 ) Dalton’s background ( 04:41 ) The value of simple advice ( 07:04 ) Dalton’s advice: “Just don’t (..)

Startups 117

Startups Feedback Software Crowdsource Customer Feedback 117

Business of Software Conference

DECEMBER 14, 2023

You set the rules and write the handbook. Remember, our customers are big: It’s enterprise software, it’s people like Adobe and Intuit and Cisco and Qualcomm – those are all our customers. Here’s the analogy: None of those things are going to make or break the startup either’, he explains. How to Break This Rule: Make your own rules.

Software Review 64

Software Review Weak Development Team User Testing Customer Experience 64

Gainsight

APRIL 2, 2021

Indeed, since Gitlab is so transparent, you can see their approach , including how they leverage Gainsight , in their online handbook. . They talked about the importance of “show and tells” for the company to learn enterprise use cases. CS Teams in PLG Companies Help Advocate for Early Enterprise Requirements.

User Testing 52

User Testing Customer Feedback Customer Experience Analytic Tools 52