Sachin Rekhi

JUNE 25, 2017

The following section includes posts that cover the fundamentals of what product management is, what the role entails, and gives you a high-level understanding of the skills you need to succeed as a product manager. I still believe these remain the very best resources on the topic.

Product Research 167

Product Research User Testing Analytic Tools Product Management 167

Intercom, Inc.

JUNE 27, 2018

Or it could be that you’ve found product market fit but are struggling with getting pricing right. It’s a series of self-contained excerpts and essays from industry leaders who have grown businesses from $0 to many billions in revenue. The do’s and don’ts of growth experiments and the metrics you’ll need to measure their success.

Books 157

Books User Testing Customer Experience Startups 157

Andrew Chen

JUNE 26, 2017

One of the best essays written last year was Elad Gil’s End of Cycle? – referencing our most recent 2007-2017 run on mobile and web software, and the implications for investing, startups, and entrepreneurs. We’ll look at a couple trends in this essay, including the following: Mobile platform consolidation.

Analytic Tools 111

Analytic Tools Reporting Tools Data Visualization Outbound 111

Lenny Rachitsky

JANUARY 16, 2024

It also gives you a map for understanding which metrics you need to track, what factors drive the growth of your business, and, most importantly, where you have the most leverage to drive an outsize amount of impact (and thus where to assign your precious people and resources). 👋 Hey, Lenny here! This won’t be perfect.

User Testing 121

User Testing B2C Outbound Feedback Software 121

Folding Burritos

FEBRUARY 22, 2016

Most likely, you even found yourself in this position right from the get-go; you probably didn’t cause this. It’s just that they create cultural and practical issues that make prioritization and planning much more difficult than they need to be. People from all over the company come to you with feature requests and ideas. features.).

Analytic Tools 322

Analytic Tools Reporting Tools Data Visualization User Testing 322

Userpilot

JULY 29, 2021

Let's look at 5 customer engagement solutions you can set up today and drive growth right off the bat. A customer engagement solution helps you to build personalized interactions with users across each touchpoint in the customer journey based on the user’s needs, jobs to be done, and in-app behavior. Get a demo now!

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

JULY 26, 2021

They promote their products, right? In this ultimate guide for product growth, we’ll walk you through everything you need to know about product-led growth and how to implement it for your SaaS. Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? They use their product as the selling point.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Andrew Chen

JULY 2, 2018

Then your revenue/installs/whatever goes up by +10% right? Look the steps right around your transaction flow – for ecommerce sites that might be the process to review your cart and add your shipping info, or the request invoice flow for SaaS products, etc. Turns out usually it goes up a little bit, or maybe not at all.

User Testing 100

User Testing Product Research Testing Customer Experience 100

The Product Coalition

JUNE 20, 2020

Sometimes they start with a clear user need. Photo by Vincent van Zalinge on Unsplash Where to focus time and energy when the company’s ambitions are limitless As the product management team at a scale-up, you want to have as much impact as you can, as quickly as you can. A scale-up by definition has a product that’s getting traction.

Product Management 78

Product Management Product Manager User Testing Reporting Tools 78

Amplitude

JANUARY 23, 2018

But this naturally raises a simple question: why do companies need help building better products? So in the mode of Ben Horowitz’s classic essay Good PM/Bad PM , I’ve captured my thoughts on what I believe makes a good product team vs a bad product team. Good product team, bad product team Click To Tweet. are experts on the customer.

Weak Development Team 102

Weak Development Team Data Visualization User Testing Analytic Tools 102

Brian Balfour

MAY 24, 2017

Early teams need to regularly and publicly celebrate victories to increase buy-in and continue to get resources to expand 2. Growth is still an emerging discipline, and not everyone has a structured growth team within their org. But, let’s say you get to start from scratch and build the ideal growth team. The Minimum Viable Growth Team.

Data Visualization 69

Data Visualization Analytic Tools Customer Experience Engineering 69

Modus Create

FEBRUARY 17, 2021

In this post, we’ll look at how a concept introduced in a 1970 essay transformed into the quintessential management theory of our age. Right off the bat, you can sense why servant leadership tends to divide opinions. Greenleaf published an essay in 1970 titled The Servant as Leader. What is Servant Leadership?

Leadership 52

Leadership Reporting Tools Weak Development Team Agile 52

Andrew Chen

DECEMBER 10, 2018

Get this deck as a PDF, plus new updates and essays in the future by subscribing to my newsletter. And since I’m focused mostly on consumer companies – is there anything exciting happening? Why the telephone took 50+ years to adopt, but the mobile phone was <10 years. Three historical examples and their modern antecedents.

User Testing 100

User Testing Startups Technical Review Customer Experience 100

Sachin Rekhi

MARCH 1, 2020

Now with 150+ essays published with over 1.5 Now with 150+ essays published with over 1.5 I'm often given the feedback that many of my essays apply equally well in roles outside of product management and I certainly think that's true. Types of essays. Each essay I write falls into one of these six types.

Data Visualization 192

Data Visualization User Testing Customer Feedback Software Review 192

Imaginary Cloud - Design

JULY 30, 2020

Part of the earlier work done with User Centered Design was adapting a language already expressed by users, highlighting their needs and skills to turn complex software into something understandable and usable. So, at this time, the user needed to be at the center of the process. But do you actually know what is it about?

User Testing 91

User Testing Feedback Software Research Software Customer Experience 91

Product Solving

AUGUST 26, 2020

The best definition I have seen for product friction comes from an essay by Sachin Rekhi called The Hierarchy of User Friction. ” — Sachin Rekhi In his essay, Sachin lays out the three main types of product friction: interaction friction, cognitive friction, and emotional friction. You aim to improve their lives.

Feedback Software 52

Feedback Software User Testing Customer Experience Systems Review 52

The Product Coalition

JANUARY 30, 2017

Consequently, he was ready to take advantage of his expertise when the need arose. Later, his immense reading on economics and finance during the Revolutionary War—an effort seemingly unknown to his manager Washington—made him the right person for the job when Washington needed to appoint a Secretary of Treasury.

Product Management 60

Product Management Product Manager Reporting Tools Finance 60

Userzoom

APRIL 6, 2018

What are the fundamental skills needed to be a good researcher? We need patience. We need to think quickly on our feet, to be in the moment and creative in how we ask questions. But of course this comes with its own set of unknowns. There’s the ability to deeply listen. Are there common themes between the stories?

User Testing 88

User Testing Customer Experience Research Software Product Research 88

Andrew Chen

AUGUST 8, 2022

Above: Dropbox’s innovative growth initiative — A referral program to give/get storage. Why a referral program? Referral programs — the “give $5, get $5” offers you see in many apps — have become popular in recent years. The history of the referral program. Why did this make sense for them?

User Testing 94

User Testing Customer Experience Onboarding KPIs Technical Cofounder 94

The Product Coalition

APRIL 15, 2019

But, getting tooling right helps get better results faster. This post lays out the different categories of tools your product team needs in the stack and provides some example tools in each category. It makes sense, you need to be able to visualise where you are headed. Either way, you need something. Roadmunk , ProdPad.

Data Visualization 60

Data Visualization Analytic Tools Research Software Feedback Software 60

The Product Coalition

MARCH 2, 2018

You need hunger, luck and you need to know how to market yourself The famous Venn diagram shows product management at the intersection of tech , design and business. If you have a a business background and want to break into product management, you’ll need to overcome some of these biases. You’re going to need a little luck.

User Testing 60

User Testing Analytic Tools Product Management Product Manager 60

Usersnap

APRIL 2, 2019

Customer Feedback Loop is the process of enhancement for your products and services based on the feedback customers give you. It allows you to implement change according to what your customers have to say. This is one of the best ways to improve your company in an efficient and meaningful way. . And moreover, how to translate the data into actions?

Product Research 81

Product Research Feedback Loop User Testing Customer Feedback 81

Product Solving

JUNE 24, 2020

Join hundreds of other entrepreneurs, product managers, and developers in leveling up your product building skills. Subscribe now so you don’t miss out on the next post! Subscribe now Good product managers understand the map. Great product managers understand the territory. In this paper, he introduced the phrase the map is not the territory.

Feedback Software 52

Feedback Software User Testing Data Visualization Customer Feedback 52

Andrew Chen

JUNE 21, 2017

Yes, there are changes that need to be made and passionate folks working on addressing the many serious issues that have been surfaced. TK empowers teams, while simultaneously creating a very high bar for them, because it was constantly reinforced that you had to do things right. and took a selfie for posterity. Happier times.

Transportation 110

Transportation Vision Leadership Reporting Tools 110

The Product Coalition

SEPTEMBER 20, 2018

Also consider checking out sebastiandeluca.com and subscribe to get my essays by email. My company Doximity has a bunch of great teams, many of which are hiring ( link ). Send me an email if you want to discuss opportunities! Brand’ is a pretty hot buzzword. Hiring teams want to make sure their culture brand is strong.

Branding 60

Branding Weak Development Team Product Management Product Manager 60

Andrew Chen

OCTOBER 31, 2016

They pulled together a great essay below!]. Guest Essay by Susan Su, Reforge. But, you’re told that they’ve recently lost all of the tracking of both traffic flow and revenue collection, and your boss has just told you that you need to come up with a revenue estimate in the next 15 minutes. Growth Interview Questions.

User Testing 92

User Testing Weak Development Team Technical Advisors Analytic Tools 92

Andrew Chen

DECEMBER 20, 2016

My good friend Brian Balfour (ex-vp growth at Hubspot) put together this incredible essays with details on how to think about it.]. The key point is the first thing you need to do to understand CAC is very simple: Define who/what a customer is in your model. Customer acquisition is not CPA – Three examples.

Customer Experience 111

Customer Experience User Testing B2C Onboarding KPIs 111

The Product Coalition

DECEMBER 8, 2018

But it can also prompt a lot of questions that need answering, and discussions that have to take place. I wrote this guide to answer all of those questions, and tell you everything you need to know about roadmapping at a SaaS company. How much detail should you go into? Should you commit to specific dates and timeframes?

Feedback Software 61

Feedback Software Research Software B2B Roadmap 61

Brian Balfour

JULY 12, 2017

This is part 3 in a series about the growth frameworks companies need to grow to $100M+ Part One: Introduction & Why Product Market Fit Isn't Enough. A byproduct of that false belief are statements such as: “We are focused on product-market fit right now. The Road to a $100M Company Doesn’t Start with Product.

User Testing 90

User Testing Strategy Product Research Outbound 90

Imaginary Cloud - Design

JULY 2, 2020

If your main reference about design is a 20 year old book that is the first recommendation in any bibliographic list from the 1st year of university, you really need to renew your readings. The 4 most recent product design books you should be reading right now and why. ? Table of Contents. This is a big mistake.

Books 52

Books Technical Review Research Software Data Visualization 52

The Product Coalition

DECEMBER 8, 2019

In some jobs, you can get by with just Competence, but in the unkempt, fuzzy, team-oriented domain of Product Management, you need both. In some jobs, you can get by with just Competence, but in the unkempt, fuzzy, team-oriented domain of Product Management, you need both. Connection With Self ??(presence, Connection With Others ?(influence,

Weak Development Team 92

Weak Development Team Development Analytic Tools User Testing 92

Andrew Chen

NOVEMBER 15, 2021

Hi readers, In just a few weeks, I will be dropping new book, The Cold Start Problem !! If you haven’t gotten your copy — if you are in the US, here are the relevant links: Amazon · Bookshop (support your local bookstore!). Or if you are international, go to the coldstart.com website to find all the pages for Europe, Asia, and more.

Books 63

Books Research Software Reporting Tools Technical Review 63

Alty

FEBRUARY 16, 2017

You may not be the best writer (which is fine), but you need to structure your notes into a coherent, presentable document that your team will then use to: Provide you with an initial price quote & development timeline. Need some help with filling it out or creating a custom one from scratch? Check out the commentary below.

Research Software 50

Research Software User Testing Technical Review Data Visualization 50

Userpilot

SEPTEMBER 12, 2019

I recently wrote about some of the most common UX writing mistakes that I see SaaS companies make. This time, I wanted to share some UX writing best practices. Now, there are quite a lot of UX writing best practices that I could share with you, but I know you probably don’t have the time to read a whole book on the subject. Click To Tweet.

UX 88

UX Customer Experience User Friction Messaging 88

Userpilot

APRIL 23, 2021

Don’t provide experience flows to users who don’t need them 6. Without exception, all the SaaS businesses I’ve ever spoken with want to keep their churn rate down. That’s because retention and activation , not acquisition, are the main drivers of profitability in the SaaS world. Most online information about churn is vague, high-level fluff.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Onboarding KPIs 52

Andrew Chen

DECEMBER 10, 2018

Get this deck as a PDF, plus new updates and essays in the future by subscribing to my newsletter. And since I’m focused mostly on consumer companies – is there anything exciting happening? Why the telephone took 50+ years to adopt, but the mobile phone was <10 years. Three historical examples and their modern antecedents.

User Testing 40

User Testing Startups Technical Review Customer Experience 40

Andrew Chen

SEPTEMBER 4, 2018

Dear readers, It was my pleasure to be on my first ever Andreessen Horowitz podcast! if you haven’t checked it out, you can subscribe here. I’ve linked to the Soundcloud and included a transcript below. Phases of growth- why early companies focus on acquisition, but big companies focus on churn. Palo Alto, CA. Part 1: User Acquisition.

User Testing 75

User Testing Marketing Analytic Tools Customer Experience 75