Intercom, Inc.

DECEMBER 21, 2021

Some of our achievements and milestones over the past 12 months include: We continued to launch amazing new features, such as Conversation Topics , Multichannel Transactional Messaging , and a best-in-class WhatsApp integration for Support teams. Doing new things is great, but making existing things better can also be a game changer. .

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

ProductPlan

MAY 4, 2020

Set up guidelines, tech, and communication expectations with your team. The sooner your team aligns around the guidelines and expectations of your remote work , the better. meant they saw your Slack message and will respond to you in a bit. You will too. For instance, ?? They’re a gold mine of learnings!

Technical Review 77

Technical Review Software Review Books Messaging 77

The Product Coalition

OCTOBER 28, 2019

There’s no VP of Product or anyone else with more product management experience in the company. We didn’t have any documentation, processes, or guidelines to refer to. Finally, make sure to focus on the highest value product initiatives. In my case, I report directly to the CEO.

Startups 73

Startups User Testing Product Management Product Manager 73

Userpilot

JANUARY 16, 2024

Book a demo and see how Userpilot can help you deploy in-app messages, self-serve support, and other strategies to improve user satisfaction. Not performing user research on your target audience User research forms the foundation for building effective products. You can communicate your changes through emails or in-app messages.

User Testing 105

User Testing Feedback Software Research Software Product Research 105

BrainMates

MAY 28, 2019

Product Strategy and Lifecycle Management : how to monitor and increase the return on investment after launch, including: Product performance : to monitor leading indicators to ensure the business gets benefits from the customer experience with the product. The 10 steps we followed to embed the Product Management framework.

Framework 74

Framework Data Visualization Marketing Reporting Tools 74

Gainsight

JUNE 23, 2020

Time was of the essence, and our message to the CS community would be key. Content Production and Delivery. We were so lucky to have had speakers and topics already lined up for our in-person event, so now the challenge for our Product Marketing Team…handpick which tracks to keep and which presentations to bring virtual.

Events 88

Events Feedback Software Technical Review Systems Review 88

Intercom, Inc.

JANUARY 12, 2022

Most people use it like growth hacking, which people pejoratively referred to as a new way to call marketing, but you can use it very much in that kind of way. A lot of growth is just finding the right people and giving them the right message at the right time, at least from the top of the marketing funnel side.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

Userpilot

MARCH 18, 2021

Customer Retention Strategy for Your Marketing & Sales Departments How to Build Products Designed for Retention The Role of Product Marketers in Customer Retention The Customer Support Strategy Why Is The Data You Collect So Important to CS and Retention? Get in touch with a product marketing specialist.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

SEPTEMBER 12, 2019

It helps to lay it out like a messaging app, with text bubbles for each person. The product is going to help them. You need to convey your message in the fewest words possible. So I thought I’d share some handy guidelines. You then establish what the user is wanting to do, and then help them do it through conversation.

UX 88

UX Customer Experience User Friction Messaging 88

Usersnap

JUNE 30, 2022

If you aren’t yet sure, learn more about how you can ask your customers in order to find out if you’ve achieved product-market fit. If you decide that product-led growth is right for you, there are several guidelines that you should keep in mind when implementing product-led growth in your company.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Sachin Rekhi

FEBRUARY 16, 2020

While certainly not a product category most of us operate it, it showcases the kind of inspirational feeling a successful product walkthrough leaves your audience with. Strategy: Product/Market Fit Hypotheses. A compelling strategy delineates exactly how your product will dominate its market.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Userpilot

DECEMBER 6, 2022

Can marketing resource management help streamline your product marketing processes and workflows? The marketing department is one of the most crucial in any company. Ultimately, with the right MRM tool, you can centralize all marketing activities in one place, making it easier to enforce brand standards.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

MAY 27, 2024

Identify and assess market opportunities As mentioned above, you must research market opportunities and correlate them with the benefits for your business. Running a product market fit analysis and conducting market research allow you to build products that solve user problems and make a profit.

Research Software 105

Research Software Analytic Tools Feedback Software Data Visualization 105

Intercom, Inc.

JANUARY 20, 2022

And principles, by definition, are guidelines. I think that, because of the way we’ve evolved the company – we’re growing fast, adding people, the principles are quite strong and people like them a lot –, it led to people assuming they were rules versus guidelines, and people didn’t want to skip steps in the process.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Product Management University

MAY 21, 2018

In B2B, the ultimate customer success stories demonstrate the measurable impact your products have at all levels of the organization – the users, the department heads and the C-suite. Here are some guidelines that will help you create customer success stories before they happen. Brining the Customer Success Stories to Life.

B2B 124

B2B Naming Messaging Article 124

The Product Coalition

OCTOBER 26, 2021

As product leaders, we are entirely dependent on others to be able to deliver results. Here are a few guidelines to help you re-establish trust when you feel you are in a constant uphill battle. Photo by Steven Lelham on Unsplash “I am in a new product lead role and I am stopping a launch because there is no strategy.

Leadership 151

Leadership Messaging Customer Experience Travel 151

Usersnap

JANUARY 18, 2024

It facilitates a customer-centric development roadmap , ensuring highly regarded functionalities are refined and showcased, reinforcing product-market fit , and elevating overall user satisfaction. Question 10: What do you like most/least about our product/service? Comment Section: Include an option for open-ended comments.

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

The Product Coalition

JANUARY 1, 2020

In the end, everything will allude to product-market fit, team chemistry, inability to pivot & time to market. Generic advice and guidelines don’t help beyond a point. The product needs to plug into an ecosystem and has to be offered with other products. There is no product-market fit.

User Testing 79

User Testing Startups User Friction Customer Feedback 79

Andrew Chen

JUNE 25, 2019

While they were building Etsy, they also found out about Crafster.org, this time a message board with 100,000 users and were able to tap into another willing market. product, marketing, engineering, data science, design, content, and finance. Question: Are your competitors doing affiliate marketing?

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

Andrew Chen

JUNE 25, 2019

While they were building Etsy, they also found out about Crafster.org, this time a message board with 100,000 users and were able to tap into another willing market. product, marketing, engineering, data science, design, content, and finance. Question: Are your competitors doing affiliate marketing?

User Testing 48

User Testing Customer Experience Research Software Feedback Software 48

Andrew Chen

AUGUST 10, 2023

If it’s a daily use product, does your DAU/MAU ratio reflect that? There are many benchmarks out there for all the product categories, but as a very rough guideline, you need a D1/D7/D30 of 60/30/15% to be at respectable numbers for a social app. And then the product stalls, per the graph above.

User Testing 80

User Testing Analytic Tools Customer Experience Weak Development Team 80

Userpilot

MARCH 10, 2021

Error prevention – Nothing grinds my gears more than an error message that says ‘an error has occurred’. Error message in Jira. By employing some of these simple interaction design guidelines, you can start pushing user engagement towards growth and prevent churn. Recognition rather than recall.

Customer Experience 98

Customer Experience User Testing Customer Feedback Onboarding KPIs 98

Userpilot

AUGUST 22, 2023

Clear guidelines enclosed in the tracking plan drive data democratization by fostering independent data analysis, and collaboration between teams. As they provide clear guidelines for data collection and reporting, they enable teams and individuals within the company to collect, analyze, and access relevant data on their own.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97