The Secret PM Handbook

AUGUST 22, 2016

As a product manager, I’d like to find some tools that help me do my job. Positioning and value propositions – what my product does for my segment, and why it’s a better solution than the competition. Tools for building the solution and managing that process are a dime a dozen. Tools For What We Do.

Research Software 170

Research Software Feedback Software Product Manager Product Management 170

Sachin Rekhi

MARCH 1, 2020

It's no wonder then that 85% of my writing stems directly from my career as a product manager and entrepreneur. Having such focus has also enabled me to create a unique positioning within the minds of my readers. The Art of Being Compelling as a Product Manager. Modern Project Management for Product Managers.

Data Visualization 198

Data Visualization User Testing Customer Feedback Software Review 198

Mind the Product

FEBRUARY 1, 2019

Are you moving towards a positive outcome, or away from a negative one? Research into Approach goals and Avoidance goals shows that if we frame our goals as a positive (Approach), we have a better chance of success and feeling positive about the experience. a manager or boss) tells us to shoot for.

CTO Coach 144

CTO Coach User Testing Research Software Product Research 144

Mind the Product

SEPTEMBER 19, 2019

A few weeks ago, a friend messaged me for advice on becoming a product manager. I’ve done courses in related areas like software development, marketing and project management but hold almost no formal certifications. Product Management HQ also has a well-established Slack community, though I’ve not tried it.

Feedback Software 96

Feedback Software Product Manager Product Management User Testing 96

BrainMates

APRIL 2, 2019

We know Product Management is a tough gig. But what about quitting Product Management? Let’s address the elephant in the room and ask ourselves, “Am I cut out for Product Management? Let’s address the elephant in the room and ask ourselves, “Am I cut out for Product Management? How does this relate to Product Management?

Product Manager 99

Product Manager Product Management Customer Experience Data Visualization 99

Intercom, Inc.

OCTOBER 29, 2019

Download The Growth Handbook. Once you have these segments, you can build the right product, set the right distribution and positioning, and match the right sales motion to each customer, while also refining your segments over time. Authoritative, actionable strategies on how to grow your business. What is customer segmentation?

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Modus Create

NOVEMBER 7, 2024

Organizations require specialized knowledge and resources to manage AI security and compliance risks effectively, but as Accenture's 2024 risk survey shows, 80% of risk professionals perceive these risks as increasingly complex and severe. By effectively managing third-party risks, you strengthen your overall security posture.

Reporting Tools 40

Reporting Tools Artificial Inteligence Research Software Data Visualization 40

Intercom, Inc.

JULY 25, 2018

Beware of the epidemic of collaboration, common management mistakes and dysfunctional teams. Managing performance is one of the hardest things to do. Engineers who become managers try to code their way out of having to manage people. Designers try to design their way out of managing people. ” etc.

Onboarding KPIs 152

Onboarding KPIs User Testing Startups Vision 152

Intercom, Inc.

JULY 12, 2018

This wasn’t Elad’s first experience with hyper growth – Google grew headcount 10x during his time as a product manager there – nor the last. To help codify his learnings throughout those experiences and share the most repeatable frameworks, he’s published the High Growth Handbook , available from Stripe Press on Tuesday, July 17.

Technical Advisors 120

Technical Advisors Weak Development Team Startups Reporting Tools 120

Intercom, Inc.

DECEMBER 10, 2018

Collect positive reviews. Positive online reviews can drive more traffic to your app, but only a small percentage of users will voluntarily leave positive, unsolicited feedback on review sites or marketplaces. The techniques below are well-established ways to accelerate behavior and guide users toward positive outcomes.

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

Mind the Product

JANUARY 10, 2017

As a product manager it’s not uncommon to feel pulled in a million different directions as you work to meet the needs of your customers, developers and company stakeholders. Write a Handbook. The practices I describe are not an exhaustive list of tools and methods. Documentation Powers.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

The Product Coalition

JANUARY 26, 2024

In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. In the real world, product managers may have to start from scratch and quickly find something meaningful to work on. 25 mini-research ideas for inspiration 25 mini-research ideas for product managers 1.

User Testing 144

User Testing Product Research Research Software Data Visualization 144

Agile Velocity

MAY 14, 2020

We’ve identified nine common business outcomes, all of which are positively influenced by Agile+DevOps. A good leader affects a team’s ability to deliver … how the team manages its work and develops products. The DevOps Handbook (Book). Reference: Harvard Business Review Analytic Services Survey, Sept 2018).

Agile 98

Agile Feedback Software Analytic Tools Data Visualization 98

Hutwork

MARCH 19, 2018

Product management goes well beyond those certified in agile or another method. Whether you became a product manager or someone asked you to wear one more hat, leading can be stressful. One key to successful product management is to keep learning. Management books normally discuss processes and people and skip over technology.

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Books Research Software Feedback Software Product Manager 67

Modus Create

JULY 21, 2020

Once or twice per week, schedule a 15-30 minute session where your Product Owners and the Program Manager meet to stay aligned on functionality, scope, schedule, and team progress. There are lots of benefits to being the biggest, including tons of training and certification courses, mature templates, handbooks, and supplemental materials.

Agile 103

Agile Data Visualization Reporting Tools Research Software 103

Bain Public

DECEMBER 14, 2021

Product managers are forever students; they are constantly seeking to learn and grow their skillset and knowledge. As the technology industry continues to grow, so much product managers so they don't fall behind. The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change) by Clayton M.

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Books Research Software Product Research Reporting Tools 52

Userpilot

AUGUST 30, 2024

Starting a career as a customer onboarding manager requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for customer onboarding managers, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 19, 2024

This guide will introduce you to the best resources available for customer onboarding managers, providing you with a curated selection of valuable materials to enhance your skills and knowledge. What does a customer onboarding manager do? Customer onboarding managers are the architects of a positive first impression for SaaS companies.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Gainsight

JUNE 11, 2021

Manager, Customer Success at Slack and CEO of Customer Success Network at Slack. Major Takeaways: You can’t help others if you’re not in a position to help yourself. How To Hire A Customer Success Manager The Right Way with the amazingly talented Irit Eizips, Chief Customer Officer at CSM Practice.

Reporting Tools 91

Reporting Tools Onboarding KPIs Research Software Data Visualization 91

Modus Create

DECEMBER 10, 2024

A strategic approach to GRC is a must As AI adoption accelerates, businesses must take a strategic approach to governance, risk management, and compliance (GRC) to navigate the complexities of integrating AI into operations. Automating the onboarding process is one way to make positive change.

Reporting Tools 40

Reporting Tools Research Software Data Visualization Technical Advisors 40

Sequent Learning

SEPTEMBER 4, 2019

Fundamentals of Product Management – For the Last Time. People often ask me why I write books and articles about product management. And these actions float down to the product managers who sometimes operate by the agendas of others, vs. the advocacy for the business of their products. That’s great news.

Customer Experience 63

Customer Experience Research Software Product Manager Product Management 63

Userpilot

AUGUST 28, 2024

Understanding the salary range for customer onboarding managers is crucial whether you’re entering the field or looking to advance your career. TL;DR A customer onboarding manager is the person behind developing and implementing onboarding strategies to help SaaS customers move seamlessly from sign-up to effective product use.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Customer Feedback 52

Sequent Learning

DECEMBER 20, 2023

Unveiling the Profound Benefits of Being a Product Manager and the Path to Excellence Introduction Becoming a Product Manager is a transformative journey marked by multifaceted advantages, and it extends beyond personal career growth.

Product Manager 40

Product Manager Product Management Certifications Customer Feedback 40

Intercom, Inc.

SEPTEMBER 19, 2019

When not writing his sales handbook, he’s been overseeing the change from Close.io Steli shows how to manage it properly – without creating a toxic culture. You are constantly managing. There’s competition around who’s going to get the position. to Close.com. You’ll feel better on the other side.

Weak Development Team 184

Weak Development Team Customer Experience Startups Reporting Tools 184

Sequent Learning

APRIL 22, 2019

Product Managers and product leaders continually search for engaging resources to contribute to their knowledge and effectiveness. To help you reach this level of success, we have recognized a mix of books from both our portfolio and many others that can help increase your product management acumen.

Books 40

Books Product Manager Product Management Data Visualization 40

The Product Coalition

JANUARY 30, 2019

Photo by rob walsh on Unsplash Becoming a great Product Manager You know how to build a roadmap and prioritize. I had the pleasure of speaking to a group of aspiring product managers recently and am teaching a dozen or so the basics of product management right now as well. That you won’t find in the typical “PM handbook”.

Data Visualization 60

Data Visualization Customer Experience User Testing Customer Feedback 60

Gainsight

AUGUST 5, 2022

Imagine you are a Customer Success Manager (CSM), and you wonder what the future holds for you. You learned about other roles where your experience in CS can be a springboard for those positions. Over the past ten years, the role of Customer Success Manager has evolved and changed as much as the field of SaaS has.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Lenny Rachitsky

APRIL 7, 2024

Claire has founded and managed two other companies, Pretty HQ and Experiment Engine, the latter of which Optimizely acquired in 2017. Highlight the value you can bring in a new position and why it’s essential for the company’s success. Before LaunchDarkly, she was a longtime chief product officer at Color and Optimizely.

User Testing 54

User Testing Customer Feedback Customer Experience Feedback Software 54

Userpilot

AUGUST 28, 2024

Embarking on a career as a customer onboarding manager involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer onboarding manager. Customer onboarding managers utilize various tools to enhance their work.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

AUGUST 28, 2024

Here is a comparison of salaries for junior and senior positions: 2 to 4 years (Product Support Specialist) : $55,000 – $70,000 per year 5 to 7 years (Senior Product Support Specialist) : $75,000 – $90,000 per year 8+ years (Lead Product Support Specialist) : $95,000 – $110,000 per year Salaries can also vary by location.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Onboarding KPIs 52

The Product Cafe

JANUARY 18, 2024

💜 Welcome to this week's edition of Product Café, your weekly cup of coffee for everything product management, startups, AI, and more. There's no need to wait another year to make positive changes in our lives. Enzo Avigo A ten-year veteran in Product Management, focusing on user experience and product strategies.

Artificial Inteligence 52

Artificial Inteligence Technical Advisors Customer Experience User Testing 52

Userpilot

JULY 13, 2021

This is more effective than an employee handbook since humans tend to retain more information when they actively participate in something, as opposed to passive reading. Our SaaS customers that use walkthroughs have managed to achieve: Higher activation rate. To get new hires up to speed, companies often use interactive walkthroughs.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Business Acumen Institute

APRIL 5, 2019

Being positive, calm, and logical in the face of change can feel downright impossible. This can be particularly challenging, especially for newer managers or leaders. Remaining confident in one’s own abilities by focusing on lessons learned, and staying positive, will result in the learning that will enable forward momentum.

Positioning 40

Positioning Presentation Development Customer Experience 40

Business Acumen Institute

APRIL 5, 2019

Being positive, calm, and logical in the face of change can feel downright impossible. This can be particularly challenging, especially for newer managers or leaders. Remaining confident in one’s own abilities by focusing on lessons learned, and staying positive, will result in the learning that will enable forward momentum.

Positioning 40

Positioning Presentation Development Customer Experience 40

Gainsight

NOVEMBER 10, 2021

Unfortunately, if you’re a product leader or manager who’s in charge of building your product-led growth strategy from scratch, you may feel overwhelmed. . Positive user experience is paramount. There’s one tool product leaders and managers can use to crank out rapid product-led success: product analytics.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Feedback Software 52

Userpilot

AUGUST 25, 2024

Some essential tools include Userpilot for user onboarding and product adoption, Zendesk for customer support management, and Freshdesk for ticketing and customer communication. Product Support Lead : Oversee a team of support specialists, manage workflows, and ensure high customer satisfaction.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Business Acumen Institute

SEPTEMBER 18, 2023

Unfortunately, 8 out of 10 executives… say that middle managers and emerging leaders lack these vital business acumen skills. Some of you also know me through some of the books I’ve written, namely Product Manager’s Desk Reference, Business Acumen Handbook, and so on. Or the last one is the project manager.

Data Visualization 40

Data Visualization Reporting Tools User Testing Research Software 40