People-First Product Leadership

APRIL 5, 2024

I’m co-facilitating a circle for Women in Product. The “how” is more important than the “what” you have done. It is about the value you bring to others and how you make those around you better. how long you have been in the role) and prior title (e.g. If feedback is lacking, simply ask.

Leadership 59

Leadership Customer Experience Product Research Messaging 59

Intercom, Inc.

OCTOBER 8, 2020

Freemium’s a great way to acquire lots of customers relatively quickly and easily, but the job of converting them to using a paid product is where the rubber meets the road. Many businesses struggle to strike a balance between freemium’s light-touch customer engagement with the more involved enterprise sales process.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

BrainMates

SEPTEMBER 4, 2023

How to Drive Product-Led Growth By KATHRYN SHEPHERD-KING If you’ve been in the product management world for any length of time, you’ll have probably heard about product-led growth. But what is it exactly, and how do we make it happen?

Data Visualization 52

Data Visualization Onboarding KPIs Customer Experience Customer Feedback 52

The Product Coalition

FEBRUARY 1, 2021

The pandemic brought a tectonic shift in how we go about living our lives. As millions went into the shelter in place, the boundary between professional and personal time blurred. And it sent organizations into a frenzy to figure how they should operate in the new world. Everything is connected.?—?Dark

Customer Experience 123

Customer Experience Software Review Data Visualization Engineering 123

CardBoard

AUGUST 24, 2023

If you’ve landed here, chances are you’re curious about what Product Operations, or Product Ops, is all about. Maybe you’re considering a career in this field, or perhaps you’re a business leader wondering if your organization could benefit from a dedicated Product Ops team. What is Product Operations?

Data Visualization 52

Data Visualization Product Research Customer Feedback Feedback Software 52

ProductPlan

OCTOBER 1, 2020

If there’s a more widely misunderstood job title than “product owner,” we’d like to see it. As a professional in the product field, you might have some idea of what a product owner does. But imagine what the title must sound like to someone entirely outside the product world. PO: I’m a product owner.

Airlines 88

Airlines User Testing Customer Experience Software Review 88

The Product Manager Coach Blog

MAY 23, 2023

As product managers, we should be no different. In this constantly evolving field, staying up to date with the latest strategies, models, and insights is paramount. I’ve been in your shoes, navigating the complex maze of product management, and trust me, a treasure trove of wisdom awaits you in books.

Books 40

Books Product Management Product Manager Customer Experience 40

Userpilot

AUGUST 6, 2023

That is why companies use in-product communication , email newsletters, support calls, live chats, and social media channels to ensure that customers get a seamless experience. Always be on the lookout for gaps in the omnichannel experience and areas that need improvement. What is omnichannel customer experience? Build loyalty.

Customer Experience 97

Customer Experience User Testing Customer Feedback Feedback Software 97

Product Innovation Educators

JANUARY 11, 2021

The secret sauce product managers need for success. This podcast is getting a new name to better align with its purpose of helping product managers become product masters. That new name is Product Masters Now. Summary of some concepts discussed for product managers. [3:12]

Leadership 70

Leadership Feedback Software Vision Naming 70

Agile Velocity

DECEMBER 4, 2023

Titled, “Mastering the Art of Integration: Strategic Planning with SAFe ® for Agile Organizations”, the webinar explored the challenges many companies face when bridging the gap between strategy and execution. How do you start bridging that gap between managing the verticals with thinking horizontally?

Webinar 40

Webinar Reporting Tools Agile CTO Coach 40

Alchemer Mobile

OCTOBER 31, 2018

Our new guide, Five Hard Questions for Mobile Product Managers , covers tough questions product leaders should ask themselves, especially through a mobile lens. Our new guide, Five Hard Questions for Mobile Product Managers , covers tough questions product leaders should ask themselves, especially through a mobile lens.

Product Management 147

Product Management Product Manager Management Management 147

The Product Guy

APRIL 9, 2019

Guest Post by: Eric Wang (Mentee, Session 8, The Product Mentor) [Paired with Mentor, Chris Butler]. Journey Into the World of Strategy. The notion of a strategy in product management seems like something that only high-level stakeholders at the executive level should care about. Pillars to a Proto-Strategy.

Feedback Software 148

Feedback Software Analytic Tools Technical Advisors Strategy 148

Gainsight

DECEMBER 6, 2022

The goal of Executive Business Reviews (EBRs) is to demonstrate your unique value to the customer and convey a sense of how important the customer is to you. Our CEO, Nick Mehta has an entire blog post on how he meets 500+ customers every year and why it matters. Offer R ecommendations where you see gaps. (An

Software Review 52

Software Review Customer Feedback Feedback Software Customer Experience 52

Gainsight

OCTOBER 13, 2022

The state of the SaaS market right now is stress-testing the growth strategies of all kinds of SaaS companies. . To help you do that, we created the SaaS Durable Growth Kit for Customer Success , a collection of insights and proven strategies from Gainsight executives that shifts the conversation from “what now” to “what’s possible.” .

Research Software 52

Research Software Customer Experience User Testing Customer Feedback 52

Pragmatic Marketing

DECEMBER 20, 2019

Patrick Cuttica , the public-held company's director of product marketing, discussed scaling and positioning a product market team , especially in a growing organization, during an AMA that originally appeared on Sharebird —the place to see how people at top companies do product marketing.

Positioning 70

Positioning Product Marketing Marketing Analytic Tools 70

Pragmatic Marketing

DECEMBER 20, 2019

Patrick Cuttica , the privately-held company's director of product marketing, discussed scaling and positioning a product market team , especially in a growing organization, during an AMA that originally appeared on Sharebird —the place to see how people at top companies do product marketing.

Positioning 70

Positioning Product Marketing Marketing Analytic Tools 70

Userpilot

MAY 10, 2023

From communication to automation, the latest updates in AI are genuinely bridging the gap between science fiction and reality. Marketers are now making AI an integral part of their marketing strategies. Well-crafted AI marketing strategies will help you get the most out of these technologies.

Data Visualization 90

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 90

The Product Coalition

OCTOBER 7, 2019

The Service Blueprint is a key component of Bain Public’s product management process. We use it to help understand the context products operate within. The best way to create a great overarching product strategy is to grow and evolve this document. They wander from activating to engaging with the product, and beyond.

Data Visualization 68

Data Visualization Feedback Software User Testing Customer Experience 68

Userpilot

JULY 30, 2021

What exactly is the product manager role? And the role of a product manager can vary drastically depending on the type of product manager. That’s why we’ve put together a comprehensive post on everything you need to know about the product manager role, including: Responsibilities of a product manager. Let’s dig in!

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

The Product Coalition

JANUARY 19, 2021

Over the past 10 years, I’ve had the chance to meet with several company founders and top executives to discuss about their company growth, ambition and challenges. Indeed, building and leading product departments gave me the benefit of interacting with all their departments. Of course, there are some exceptions.

Vision 84

Vision Framework Government Agile 84

The Product Coalition

NOVEMBER 26, 2019

Managers and product managers are often frustrated by the apparent lack of care the development team is showing for the needs of the business. When a long-awaited product or feature finally launches, it often comes well short of the needs. When a long-awaited product or feature finally launches, it often comes well short of the needs.

Onboarding KPIs 78

Onboarding KPIs Product Research Agile User Testing 78

ProductPlan

OCTOBER 12, 2021

The secret to product planning starts with “why.” ” In some cases, product planning focuses on what we’re building, completing, and what’s up next. To unlock the secret to product planning, product professionals need to develop a clear product vision. Putting Vision into Context.

Vision 52

Vision Customer Experience Roadmap Finance 52

ProductPlan

FEBRUARY 18, 2020

Yet product managers generally love what they do and find the role quite fulfilling. However, there’s often a disconnect between aspects of the job that make product managers happy and the metrics upon which they’re judged. When this occurs, product managers must focus on goals unaligned with their passion.

Customer Experience 59

Customer Experience Product Research Customer Satisfaction Reporting Tools 59

Mind the Product

DECEMBER 13, 2018

It’s testament to the appeal of Manchester and its product community that we’ve been able to attract some of the world’s best speakers from some phenomenally interesting brands. There’s no better conference to attend if you’re working in product management, digital, or marketing in or near Manchester.

Analytic Tools 106

Analytic Tools Research Software Data Visualization Government 106

The Product Coalition

DECEMBER 14, 2018

by Ashley Sefferman , Head of Content at Apptentive When Ben Horowitz published his thoughts on the idea that product managers are the CEO of their products in “ Good Product Manager/Bad Product Manager ” nearly two decades ago, the concept was profound, but divisive. Should PMs be tasked with such a heavy assignment?

Product Management 60

Product Management Product Manager Feedback Software Reporting Tools 60

ProductPlan

FEBRUARY 19, 2019

One of the greatest things about the product management space is the wide availability of game-changing information out there. We’re thrilled by the sheer volume of product management books published each year. For this year’s list of product management books, we dug a little deeper in our selections.

Books 68

Books Product Management Product Manager Advertising 68

Folding Burritos

FEBRUARY 22, 2016

Depending on how pushy and persistent stakeholders are in support of their feature, you might be forced to eventually let it through. My feature got into the product,” they think. It’s just how things are done in your organization. People from all over the company come to you with feature requests and ideas. Another email.

Analytic Tools 322

Analytic Tools Reporting Tools Data Visualization User Testing 322

Product Innovation Educators

NOVEMBER 13, 2017

What product managers need to do for success at each stage of company growth. This interview should be a fan favorite as many people have emailed me asking what executives want from product managers. What executives need from product managers differs with each stage. It depends on the state of the organization.

Product Management 48

Product Management Product Manager User Testing Management 48

Bain Public

MAY 29, 2020

The right mentoring and coaching support facilitates a startup’s transformation and enables roadmap planning and execution, without straying from the ultimate vision and goal. If your chances of survival increase thanks to the right coaching support, where and how do you get the help you’re looking for? In fact, 83.9%

CTO Coach 52

CTO Coach Research Software Feedback Software Startups 52

Bain Public

OCTOBER 7, 2019

The Service Blueprint is a key component of Bain Public's product management process. We use it to help understand the context products operate within. The best way to create a great overarching product strategy is to grow and evolve this document. They wander from activating to engaging with the product, and beyond.

Data Visualization 40

Data Visualization Feedback Software User Testing Customer Experience 40

PMLesson's Ace the PM Interview

MAY 24, 2022

Do you love developing new strategies to boost revenues, improve business results, and optimize company workflows? If so, you may be the ideal candidate for a career in business operations and strategy, or BizOps for short. Business processes need employees to execute, but many processes will require technology or equipment.

Analytic Tools 52

Analytic Tools Research Software Data Visualization Strategy 52

Imaginary Cloud - Design

MARCH 19, 2020

That’s why in this article I’m going to shine a light on, not just what UX actually is , but also on what a UX designer actually does and how they can help you achieve a better and functional product. When someone uses a product they are experiencing it. When someone uses a product they are experiencing it.

Research Software 79

Research Software Feedback Software UX User Testing 79

Gainsight

MAY 13, 2020

The 6 key messages that you will hear weaved throughout Pulse Everywhere are the main questions we know to be top of mind for Customer Success and Product Leaders everywhere. Efficiency and how to do more with less. How to find pockets of expansion in your customer base. Using your product to drive adoption.

Data Visualization 59

Data Visualization Feedback Software Analytic Tools User Testing 59

UX Studio: Product Management

JULY 9, 2021

We will summarise the following: Background of the London based web design agencies, such as when they started working in the field and how their team developed. How much does it cost to work with London based design agencies? . How to choose the right UX design agency to work with? Super User Studio. Studio Graphene.

Research Software 52

Research Software UX User Testing Product Research 52

The Product Coalition

JUNE 22, 2022

Jeroen De Flander I vividly remember the first time I saw a corporate strategy at the ripe old age of 23. There was an enormous chasm between the company’s goals and my role in executing the strategy. There was an enormous chasm between the company’s goals and my role in executing the strategy.

Consulting 129

Consulting Product Strategy Customer Experience Strategy 129

Intercom, Inc.

MARCH 11, 2021

Later is an Instagram marketing platform that allows users to be more strategic about how they plan, publish, and report on their social media content. We recently spoke with Farhan to learn more about where the future of customer support is heading, and how understanding customer behavior can help to drive revenue in the future.

B2C 118

B2C B2B Reporting Tools Feedback Software 118

CardBoard

JULY 18, 2023

You’re a product leader. Welcome to the chasm between strategy and execution, a place where great ideas go to die. There’s a bridge that can get you across. We’ll walk you through the process, step by step, and even give you a real-world example of how it works. But don’t despair.

Customer Experience 52

Customer Experience Roadmap User Testing Customer Feedback 52