Userpilot

JUNE 26, 2025

Something like “Inbound transfers” might mean the same thing, but it feels confusing and overly technical. Tips for your help center design Group support topics into focused blocks: Limit categories to a few broad options so users find their path faster.

Feedback Software

eG Innovations

JUNE 6, 2025

Network Traffic: Monitors inbound and outbound data to assess network performance. Memory Utilization: Tracks how much memory is being consumed by your containers. Task Count: Indicates the number of tasks currently running in your ECS cluster. Disk I/O: Measures read and write operations on storage to evaluate performance.

Data Visualization

Intercom, Inc.

SEPTEMBER 8, 2021

By using technology to detect signals in their product and monitor trends in inbound conversations from customers, workforce management platform Tanda is leveraging proactive support to stay ahead of the curve and offer help to customers before they reach out to the support team. Here’s how they’re doing it. What is proactive support?

Reporting Tools

Intercom, Inc.

JUNE 7, 2022

For many years, B2B companies have executed their inbound sales funnel in a traditional manner that looked a little something like this: Visitor prospects. Using live chat for sales, you can: Qualify inbound leads using customizable bots that ask relevant, targeted questions. Marketing qualified lead (MQL). Sales qualified lead (SQL).

Inbound

Intercom, Inc.

APRIL 5, 2022

That’s why we’re excited to introduce Intercom Switch: the easiest way to move inbound call volume to messaging. Introducing Switch, Intercom’s personalized solution to high inbound call volume. With Switch, we aimed to make it not just possible, but easy, to move inbound call volume to messaging. 6 reasons to Switch.

Inbound

Intercom, Inc.

JUNE 23, 2020

The internet is moving more businesses and people online, and driving a huge increase in inbound support volume. Self-serve Support and bots to automatically answer all common customer questions, reducing inbound volume to support agents. This leads to more and more inbound support volume. This reduces inbound volume.

Customer Communications

Intercom, Inc.

JUNE 27, 2020

In this episode you’ll hear from: Birdie Haumschild : Sales Development Representative (Inbound), San Francisco. Tyle Bivens : Sales Development Representative (Inbound), Chicago. Ciara Guinan : Customer Support Specialist, Dublin. Jessica Filizola : Customer Support Specialist, Dublin.

Customer Experience

Intercom, Inc.

JUNE 22, 2022

At Intercom, we’re striving to make our automation bots as powerful as possible, offering companies the fastest way to resolve queries in the face of ever-increasing inbound volume and customer expectations. Increasing automated resolution rates and self-serve capabilities guarantees a faster, more seamless customer experience ”.

Customer Experience

Intercom, Inc.

APRIL 3, 2018

From outbound to inbound. Most people view live chat as a tool for responding to inbound leads, but one of the most under-utilized benefits we’ve seen on the Intercom sales team is to warm up the cold outreach experience. This new approach to live chat as a part of cold outreach has turned outbound emails into inbound conversations.

Outbound

Alchemer Mobile

APRIL 14, 2021

News apps did, however, respond to many fewer inbound messages than other apps (17% vs macro average of 72%) mostly due to how much trolling they receive about the news itself rather than their product; those messages are not typically responded to. These low numbers are partly due to not reaching out to enough consumers.

Feedback Software

Mind the Product

AUGUST 18, 2020

This provides a great platform for your inbound strategy to educate the target [.]. You can educate your buyers. Whenever they are ready to buy, they will remember you. Forrester SiriusDecisions says 67% of the buyer journey is done digitally. The post How to Build a Killer Product Microsite appeared first on Mind the Product.

Inbound

Intercom, Inc.

APRIL 7, 2020

Below, we share how the outbreak has impacted three key support metrics – inbound volume, wait times, and CSAT scores – and advice from respected leaders on how to continue caring for your customers in a crisis. Inbound volume is spiking for half of support teams. The increased volume is affecting businesses of all types.

Customer Experience

Intercom, Inc.

FEBRUARY 22, 2019

With close to 200 inbound chats coming in daily and a lean support team, they wanted to implement Answer Bot to help automatically resolve repetitive questions they were getting like “Which banks do you support?” Now, 1 in 5 of all our inbound conversations are resolved by the bot!” So far, it’s been a massive success!

Customer Experience

Intercom, Inc.

JULY 28, 2021

or “Phone and email support are inefficient and causing my team to get swamped with inbound conversation volume, how can I fix this?” With self-serve support, your team can be empowered to provide support to more customers than ever before – and still reduce your inbound conversation volume. Getting set up for success.

Reporting Tools

Intercom, Inc.

NOVEMBER 14, 2018

For our inbound leads – new leads that are generated by marketing activities – we track: Sales eligible lead delivery: The total number of inbound leads across all channels that are passed from the marketing team to sales based on shared qualification criteria. Take your inbound and outbound opportunities, for example.

Data Visualization

Intercom, Inc.

JUNE 4, 2018

For many years, B2B companies have executed their inbound sales funnel in a similar manner: Much like the word “funnel” suggests, it’s based on the idea to filter out the visitors and leads that aren’t ready to buy or aren’t qualified. Let’s look at how this came about. Invest in sales conversations, not touches.

Inbound

Alchemer Mobile

MAY 14, 2020

Average inbound and outbound message volume. The top ten most common phrases in app store reviews tied with customer emotion. Average app rating for Media apps. Average app review volume. Typical app interaction and response rates. In-app survey response rates.

Research Software

Intercom, Inc.

AUGUST 3, 2022

Map your sender address to the inbound address your customers contact you from with Intercom’s updated sender address settings. Granular subscription allows customers to easily opt out of non-essential communications without missing what’s important to them – putting them in charge of their own personalized experience.

Product Research

Intercom, Inc.

OCTOBER 13, 2020

Support teams get a lot of repeated inbound questions, which get tedious to answer. We took an off-the-shelf Python search engine and built another test bot that could answer our own inbound support queries. Case study: Resolution Bot.

Artificial Inteligence

Intercom, Inc.

SEPTEMBER 29, 2021

With bots and automation resolving simple queries and triaging inbound conversations behind the scenes, Stuart’s support team can be empowered to spend more time resolving issues – and less time performing manual tasks that can quickly become a time sink. Support efficiency. Saving valuable time.

Feedback Software

Intercom, Inc.

AUGUST 17, 2021

Not only does this create a better customer experience, it also helps to reduce inbound conversation volumes for your support team so they can focus on answering more complex, high-impact questions. “59% It reduces inbound conversation volume without sacrificing customer happiness. Here are three major benefits of proactive support.

Data Visualization

Intercom, Inc.

AUGUST 18, 2020

In the face of the massive change the support landscape is currently experiencing, the one constant is that many companies are receiving rising numbers of inbound customer requests. Specify who can start a conversation from the Messenger to prioritize and manage your inbound support volume during busy times.

Article

The Product Coalition

FEBRUARY 9, 2021

The Sales Acceleration Formula: Using Data, Technology, and Inbound Selling to go from $0 to $100 Million by Mark Roberge?—?Builds Builds the case for the inside sales team and inbound selling, then explains how to put it into practice. It’s hard to choose between this and Art of Selling, so just read both.

Books

Intercom, Inc.

JANUARY 28, 2020

After trialling some other solutions, we chose Intercom because it centralizes inbound and outbound conversations without the friction that CRMs add.” . Speaking about the expansion, Dailius told us: “After we installed Intercom on our pricing page, we saw an 8% boost in inbound lead requests.”. For us, that solution is Intercom.

Customer Communications

Alchemer Mobile

JUNE 30, 2020

Average inbound and outbound message volume. The top ten most common phrases in app store reviews tied with customer emotion. Average app rating for lifestyle apps. Average app review volume. Typical app interaction and response rates. In-app survey response rates.

Feedback Software

The Product Coalition

MAY 23, 2022

While “pull” refers to an inbound system in which users actively seek out information and experiences, “push” refers to processes that notify users about the metaverse experiences that await them. Discovery The second layer of metaverse discusses the “push and pulls” of information that results in experiencing discoveries.

Customer Experience

Intercom, Inc.

JULY 6, 2022

Now you can map your sender address to the inbound address your customers contact you from. Discover more about teammate permissions over at our help center. New email settings for a more personalized support experience.

Customer Experience

Intercom, Inc.

APRIL 29, 2020

It’s validated by what we’re hearing in the market – our survey of 400 support leaders found 47% of support teams have seen an increase in inbound queries. Looking at our own product, we can see conversations with end users in Intercom have hit a number of all-time highs since February.

Customer Experience

Intercom, Inc.

OCTOBER 30, 2018

The most common way to think about leads is to put them in two buckets: inbound and outbound. And unlike your visible pipeline of inbound and outbound leads, your invisible leads can’t be called or emailed. The first is owned by marketing and the second by sales. Where does the invisible sales pipeline come from?

Research Software

Intercom, Inc.

JULY 30, 2018

As an Inbound Sales Development Rep, I face the challenge of not having any control over the leads that get passed to me. Here at Intercom, we use live chat to qualify our inbound leads. Like many things in business, certain elements of sales — the quality and volume of inbound leads, for example — are out of your control.

Inbound

Intercom, Inc.

JANUARY 18, 2022

It shone a spotlight on how forward-thinking support teams were adopting conversational support tools – like proactive messaging capabilities and chatbots – to meet rising customer expectations and mounting inbound queries.

Reporting Tools

Intercom, Inc.

OCTOBER 16, 2019

At this level, your customer acquisition strategy needs to primarily be an organic one, based on inbound marketing, such as creating quality content that educates the market and attracts prospects to your site. If your application is a self-service one, focus on content and inbound marketing as your primary source of leads.

Strategy

Product Innovation Educators

APRIL 3, 2023

13:42] Have you seen any shifts from outbound (getting information to people, e.g., billboard, advertisement) to inbound (people coming to you, e.g., on social media) marketing? How can we stay away from some of the places and spaces that might be impacting people in a more negative context? [13:42]

Data Visualization

Intercom, Inc.

JULY 28, 2020

Send proactive support messages that anticipate issues and reduce inbound conversations. Conversational support. Through it all, give customers the reassurance that you’re there for them if issues come up. You can also offer convenient self-service resources through the messenger to address common questions.

Research Software

The Product Guy

JUNE 25, 2018

I then discuss with my manager best practices for effectively and politely pushing back on inbound lower priority work from stakeholders while maintaining a great relationship with them. The goal of my discussion with my manager is to: 1) agree on priority. Alignment: Being on the same page about a project or expectations.

Product Manager

The Product Bistro

NOVEMBER 13, 2021

As I started this with a bent to highlight my specific skills that I could market (strategy, pricing, inbound marketing analysis) the posts were heavily tilted to the practical.

Analytic Tools