The Product Coalition

OCTOBER 23, 2023

And understood, too, that your Strategic Capabilities — the teams you expect to combine Product, Tech, and UX expertise to create new experiences, and expand growth, won’t thrive in KPI-driven environments. The Most Important Question One of Roger Martin ’s greatest contributions to strategy thought leadership is a single question.

Strategy 98

Strategy Customer Experience KPI Data Visualization 98

ProductPlan

AUGUST 10, 2023

Meanwhile, the slow, steady drumbeat of cautious experimentation and incremental enhancements always makes the product better. It’s not sexy and won’t land the leadership team any TED Talks. Yet the customer experience continually improves while KPI targets come into view. Deadlines and progress are visible to everyone.

Reporting Tools 94

Reporting Tools Feedback Software Product Research User Testing 94

The Product Bistro

JANUARY 3, 2017

There are other things that this role provides, including: Tracking KPI’s – monitoring performance, utilization, and adoption, ensuring that the product is delivering *value* to the customer. They will report to the customer’s leadership team, and provide concrete evidence of the efficacy of the solution.

Reporting Tools 247

Reporting Tools Analytic Tools Research Software Customer Experience 247

Bain Public

JANUARY 11, 2022

Let’s face it, most organizations have poor habits around roadmap completion — this is why getting leadership (or stakeholders) to develop consistent, stable and familiar routines reinforced through repetition and communication is valuable. Let’s dive deeper!

Onboarding KPIs 52

Onboarding KPIs Weak Development Team User Friction Customer Experience 52

BrainMates

OCTOBER 14, 2021

An Interview with Phil Koziol, Product Manager at Good Pair Days. More often than not, a Product Manager starts a new role and is immediately bombarded with tasks and responsibilities. Good Pair Days offer new Product Managers six weeks to learn about the company which is essential for achieving success in their new role.

Onboarding KPIs 98

Onboarding KPIs Reporting Tools KPI Customer Experience 98

PMLesson's Ace the PM Interview

NOVEMBER 4, 2019

We talk to Sai Boddupalli , an Exponent alumnus, on his journey being a product manager across various, distinct industries spanning automotive, e-commerce, gaming, and payments. Q: Any advice for aspiring product managers applying, interviewing, and considering offers? Q: Who’s a product manager you admire?

Automotive 68

Automotive Product Management Product Manager Technical Review 68

The Product Bistro

JULY 12, 2016

This time was different from the usual invited speaker, it was Steven Haines of Sequent Learning who hosted a “role play” of a cross functional product meeting. Provided to the audience was a financial balance sheet, some KPI’s, and a short summary of the history. The exercise was interesting.

Weak Development Team 170

Weak Development Team KPI Construction User Testing 170

Hutwork

MARCH 9, 2018

Many entrepreneurs and product managers write about the skills they brought to the table and those they learned along the way. And as a product manager finding out how others made a strategy work, whether it was implementing a road-map software or avoiding other’s pitfalls can make or break your product’s success.

Article 82

Article Feedback Software Research Software User Testing 82

Mironov Consulting

FEBRUARY 6, 2020

And I entirely reject gross revenue as a company-wide KPI. IMHO, setting gross revenue as a primary KPI encourages sloppy short-term thinking, whale hunting, and fictitious business cases. Yet it’s the first KPI proposed by many exec teams. Pick a relevant duration for your product/service.) That will boost revenue.”

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

ProductPlan

AUGUST 10, 2023

Meanwhile, the slow, steady drumbeat of cautious experimentation and incremental enhancements always makes the product better. It’s not sexy and won’t land the leadership team any TED Talks. Yet the customer experience continually improves while KPI targets come into view. Deadlines and progress are visible to everyone.

Reporting Tools 52

Reporting Tools Feedback Software Product Research User Testing 52

The Product Coalition

MARCH 23, 2020

With the approach presented in this article we will identify the relevant KPIs for each objective and place weight to represent the importance of every KPI. Note: Using KPIs as key result bring deeper understanding of the objectives and will allow more accurate measurement during the given period. see example below).

Weak Development Team 78

Weak Development Team Roadmap KPI Strategy 78

ProductPlan

FEBRUARY 15, 2022

Product operations is an increasingly important part of the product ecosystem. This supporting function enables the success of the product management team. As product operations staffing matures, so has the range of titles, responsibilities, and career pathways in this discipline.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

Mind the Product

SEPTEMBER 18, 2018

In our product management community, we rightly place a great deal of attention on the people who are going to use our products. It doesn’t matter their role or place in a hierarchy – they could be an executive, they could be a mid-level manager or entry level teammate. Leadership that Gets Results.

Feedback Software 127

Feedback Software User Testing Customer Experience KPI 127

People-First Product Leadership

DECEMBER 4, 2023

” If you find yourself in this spot, work with leadership to identify priorities and align resources to the agreed priorities. Share People-First Product Leadership When and how do you define company goals? KPIs are tactical and realistic, yet if your team achieves their KPIs, they bring you towards your key result.

Strategy 52

Strategy Weak Development Team Technical Review Vision 52

ProductPlan

SEPTEMBER 17, 2019

Product management used to be a “fuzzy” discipline within an organization, without a ton of metrics and scrutiny directly applied to it. Products operations is to product management as marketing operations is to marketing. Product ops are better suited to handle those issues and give time back to product managers.

Data Visualization 54

Data Visualization Embedded Analytics Dashboard Reporting Tools 54

The Product Coalition

OCTOBER 5, 2021

Guest post by Angus McDonald, Senior Product Manager at Terem Technologies, and Kayla Li, Delivery Manager at Terem Technologies Word from Scott: Over the years we’ve helped many different teams uplift in different ways. Organisation Has the organisation and its management structure been set up to support effective delivery?

Weak Development Team 150

Weak Development Team Reporting Tools Research Software Feedback Software 150

The Product Coalition

DECEMBER 8, 2020

Teams are measured against how they help to create an integrated set of activities that helps the company win, and are not solely celebrated for the short lived local KPI uptick that is presented in quarterly business reviews. Today, most autonomous product development teams work hard to improve their product?—?an

Analytic Tools 102

Analytic Tools Research Software Customer Experience Systems Review 102

Revulytics

SEPTEMBER 18, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. For an even deeper dive, be sure to check out Tim’s Product Discovery masterclass. Why should product managers care about analytics, and where should it fit into?

Data Visualization 75

Data Visualization User Testing Information Product Research 75

Mind the Product

JANUARY 23, 2018

At the #MusicMonday edition of ProductTank Oslo , Davide Vitiello , then the director product – listener experience at SoundCloud, talked about his experiences on the topic of focus. For organizations, finite resources translate into need for focus – a challenge that frequently affects product managers.

KPI 88

KPI Product Research Customer Experience User Testing 88

Gainsight

SEPTEMBER 28, 2020

Gainsight was fortunate enough to “be in the room” at Industry , one of Product Managers’ largest conferences. Build for customer needs versus making product fit customer. Alignment is key—KPI alignment, executive alignment, and cross-functional alignment are critical for success. Customer Comes First.

Data Visualization 66

Data Visualization Customer Experience User Testing Feedback Software 66

ProductPlan

OCTOBER 26, 2021

Seeing the big-picture vision and possessing versatility enables product managers to impact, even when the spotlight falls on others instead. Variety is the Spice of Life and the Bane of Product Management Careers. There appears to be a lack of shared understanding of what Product has to offer and why it’s so necessary.

CTO Coach 86

CTO Coach User Testing Product Research Data Visualization 86

The Product Coalition

MARCH 3, 2020

In the case of Showmax, I was the Chief Product Officer, so it was possible to build it into the organization, working with the CTO. It was structured such that there was an overarching set of KPIs agreed upon at the leadership level. How each team got to that outcome, though, was up to the team.

Feedback Software 78

Feedback Software CTO Leadership User Testing 78

Product Club

JUNE 10, 2017

It’s painful for those on the ground, as existing working models are discarded, and confusing for leadership to adapt management techniques to support these new teams. To prevent this, we take time upfront to develop a KPI success framework. How does TribalScale help manage this for our clients? Additional Resources.

Agile 54

Agile Customer Experience User Testing KPI 54

Bain Public

OCTOBER 19, 2019

Here are the 3 roles Product Managers must perform to achieve roadmap leadership: The Diplomat It’s not our role to dictate through authority where the product should go. With open communication comes finding common ground with our teams and customers so we can develop successful products.

Roadmap 40

Roadmap Development Team Review User Testing Technical Review 40

Intercom, Inc.

APRIL 12, 2018

As the CEO of Dribbble, a global community and invite-only platform for designers to share and find work, Zack Onisko faces a unique challenge: how do you grow a gated product? Zack began his career as a product designer before moving into product management and then growth roles.

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

Mind the Product

JUNE 5, 2017

Like a sailor who navigates a path through stormy seas, a product manager needs to navigate their product through the needs of customers, business partners, and stakeholders while following the product vision (the end state for what the product will deliver in the future). It’s not a roadmap or a KPI.

Banking 113

Banking KPI Vision Customer Experience 113

Mind the Product

APRIL 28, 2017

Product managers are meant to be many things – visionaries, decision makers, leaders and much more. Negotiation is rarely mentioned outside an interview for a product manager – yet, in reality, being a product manager is a role that demands good political judgement. But what about negotiators?

Weak Development Team 120

Weak Development Team Research Software Vision KPI 120

The Product Coalition

JUNE 18, 2019

Ria Sankar is a Group Product Manager leading Product Management & Data Science for AI for Good initiatives within Microsoft. These questions were all submitted by members of the Product Managers Slack Community. How do you Product Manage when the goal is not directly tied to revenue or stakeholders?

Analytic Tools 60

Analytic Tools Research Software Artificial Inteligence Data Visualization 60

Mixpanel

JANUARY 23, 2020

Summary KPIs vs Growth KPIs: The most successful companies assess themselves at multiple levels, using summary KPIs for a snapshot of digital health, and growth KPIs for a leading indication of long-term product success. Then, be on the lookout for unexpected dips so you can make changes before it’s too late.

User Testing 80

User Testing Roadmap Data Visualization Customer Feedback 80

Product Warrior

FEBRUARY 1, 2017

So why do very few organisations manage to do fail and learn? Is there a management kpi for how quickly you learn or how much you are learning? In great start ups leadership puts learning ahead of ego, ahead of remuneration and ahead of hierarchy. Does your organisation measure how effective it is at learning?

KPI 45

KPI Enterprise Agile Leadership 45

ProductPlan

APRIL 9, 2019

For a product manager to be successful, they must be viewed as both credible and trustworthy. Without that confidence, product managers can get stuck in an ongoing cycle of attempting to quash doubts by revisiting topics over and over again because they haven’t secured buy in on various ideas, projects and initiatives.

Weak Development Team 72

Weak Development Team Technical Review Customer Experience KPI 72

Mind the Product

JULY 16, 2018

When looking at the different methodologies, if there is one commonality between them, it is the ask that product managers (and ideally product marketers, designers, and engineers) get real face time with real customers/prospects to identify market problems and opportunities (here’s a great post on this from Rich Mironov).

Product Research 84

Product Research User Testing Data Visualization Customer Feedback 84

BrainMates

APRIL 21, 2020

Imagine if product management was like this. As intelligent, ambitious and excellent problem-solvers, I’ve observed many product managers short-circuit quickly into solution-mode; prescriptively defining product requirements they believe will address a need. The best batting averages top out in the mid 30% range.

Onboarding KPIs 80

Onboarding KPIs Product Research Reporting Tools Research Software 80

ProductPlan

JULY 10, 2020

Thinking back, it’s surprising that it was only about five years ago that I had an important epiphany that would alter the trajectory of our company’s product strategy and my career. But what happens when there’s a separate set of Key Performance Indicators ( KPI s) from one department to the other? Lack of shared goals.

Customer Experience 65

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 65

The Product Coalition

JANUARY 5, 2021

for example, ROI, cost savings, engagement, and other KPI?—?have Download the Scrum Guide 2020 Reordered for Free Scrum Product Owner Interview Questions Set 4: Product Portfolio and Roadmap Planning The questions in this set concern one of the most contentious topics in the profession: “How do we build agile product roadmaps that work?”

Product Research 97

Product Research Technical Advisors Customer Experience User Testing 97

ProductPlan

SEPTEMBER 9, 2019

For product managers, KPIs also provide an easy filter for feature prioritization—if it isn’t expected to impact a KPI, then it shouldn’t be prioritized over something else that will. Much of what I do as a product manager is probing. 4 Reasons Why You Must Use Metrics to Determine Your Feature Decisions.

Data Visualization 62

Data Visualization User Testing Customer Experience Customer Feedback 62

Amplitude

JULY 11, 2019

I frequently see leadership teams purchase analytics software hoping that this new access will make everyone excited to use data regularly. Many times, the Product Managers or Data Analysts that created the data plan are the only people at the company who know how to read the data. Teach Data Literacy.

Data Visualization 65

Data Visualization Onboarding KPIs Government Customer Feedback 65