Remove Messaging Remove Naming Remove Outbound
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How to use in-app messaging to retain your best customers

Intercom, Inc.

In-app messaging is a key component of a strong customer engagement strategy – one that reaches users at the right place, at the right time, and is consistent across platforms. Here, we take a deep dive on in-app messaging – defining exactly what it is and how to make it work best for your customers. What is in-app messaging?

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What we shipped: 10 new features and updates to make using Intercom even easier

Intercom, Inc.

From new navigation features and refreshed product names to several brand new apps, there’s definitely something for everyone. Introducing Outbound. “Messages is now called Outbound because it’s home to more than just messages” Most significantly, Messages is now called Outbound because it’s home to more than just messages.

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Marketing doesn’t stop when you’ve acquired a customer

Intercom, Inc.

Bootstrapping “Product Education” When I first joined Intercom, my role didn’t really have a name. I wrote our docs , hosted our webinars , created our help videos and managed our outbound messaging to customers. I wore many hats. This might like seem like a highly unscalable activity but you can automate lots of it.

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How to Build Custom Funnel Reports in SaaS

Userpilot

Outbound marketing funnel reports help organizations evaluate the impact of and refine their outbound processes, for example, cold emailing. Wondering about the name? Just hit the share icon in the top right corner, enter the email addresses of the recipients, and type in the message. Funnel report in Userpilot.

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Sharpen your support strategy with the new Conversational Support Funnel report

Intercom, Inc.

How many proactive support messages are you sending versus how many people are seeking support? On the proactive support side, you can see how many outbound messages get delivered and how many get opened within a specified time period. That’s why we’re so excited to launch our new visual Conversational Support Funnel report.

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Sujan Patel on scaling growth with chatbots

Intercom, Inc.

Sujan: Mailshake is an outbound sales tool. ” It just didn’t fit the name, and it wasn’t always who we intended to build it for, but we decided to double down anyways. I might actually know the persona, and I know something’s going on where we can actually now do some outbound outreach.” Sujan: Absolutely.

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How to achieve 2,500% revenue growth: 5 lessons from Paddle’s Ed Fry

Intercom, Inc.

It’s in the name: a company inspired by the needs of salespeople has to be good at selling itself. Last season, Stripe’s Jeanne DeWitt shared how the payment-processing company developed “the universe” – a giant database of companies they could target through outbound sales. Your messaging is off. Salesforce?