The Product Guy

FEBRUARY 13, 2020

Product discovery + delivery: Clarifying role of PMs and PDs Setting up a new role to deal with day-to-day Training the team to embrace Product Discovery: Several workshops with PMs and PDs Small experiment with the process and some tools (e.g. Training plays a very important role. Complexity and uncertainty is high. Next steps.

Product Research 471

Product Research Onboarding KPIs Reporting Tools Feedback Software 471

The Product Guy

FEBRUARY 26, 2019

The end goal here is to train stakeholders to go to the roadmap destination for information. Over time, this trains stakeholders to go right to the roadmap and gives it credibility, but only works if the information is up-to-date. The end goal here is to train them to give us problem instead of giving us tactics.

Roadmap 337

Roadmap Reporting Tools Data Visualization Feedback Software 337

Productside

APRIL 9, 2025

There has to be a strategic reason, a clear sponsor, and a message that lands with everyonenot just the exec team. If your training isnt paired with coaching and reinforcement, it wont stick. Youre not doing the transformation for fun. In other words: innovation starts with purpose, not process.

Data Visualization 177

Data Visualization Customer Feedback Product Research Analytic Tools 177

Lenny Rachitsky

NOVEMBER 19, 2024

Yet, like many managers, my calendar is packed, my unread Slack messages seem endless, and my attention is pulled in countless directions. While this personalized feedback is key to improving the writing and the writer, it is time-consuming, often delaying the team from getting their messages out swiftly.

User Testing 130

User Testing Customer Feedback Feedback Software Reporting Tools 130

Product Management University

MARCH 2, 2025

Reinforce key messaging and differentiation in competitive deals. If you want the simplest and most effective Product Manager Demo Training, contact us about our Product Demo Skills Course for Product Managers. Sales teams need confidence that when they bring in a product manager for a demo, it will elevatenot hinderthe conversation.

Demo 130

Demo User Friction Product Manager Product Management 130

Intercom, Inc.

APRIL 9, 2025

It can take weeks to get a new team member trained and fully up to speed. Just like a new team member, Fin, Intercoms AI Agent, can also be trained on how to interact with customers. But with Fin Guidance, this training happens instantly. With Fin Guidance, you can train Fin in all of that just like you would a new teammate.

Reporting Tools 104

Reporting Tools Customer Experience Data Visualization Technical Review 104

Product Innovation Educators

JANUARY 6, 2025

Beyond handling escalations, Kim found herself hosting customer development partner groups, speaking at industry events, and participating in strategic sales calls.

Reporting Tools 266

Reporting Tools Customer Communications Analytic Tools Leadership 266

Userpilot

OCTOBER 20, 2024

If your product falls under these categories, awarding badges may work well for you: Learning management systems: LMS, like Growth Engineering, use badges to reward users for completing courses or training modules. These badges motivate learners to engage with the material and finish their training. Source: Growth Engineering.

Onboarding KPIs 102

Onboarding KPIs Customer Experience User Testing Customer Feedback 102

Userpilot

NOVEMBER 14, 2024

Train customer success teams to identify and act on expansion opportunities An effective account expansion strategy requires a well-trained customer success team. Train them to actively listen for clues during their conversations with customers about their evolving needs, goals, and challenges.

Data Visualization 105

Data Visualization Customer Experience Analytic Tools Customer Feedback 105

Product Talk

JUNE 18, 2025

Teresa Torres: I love this topic because I think one thing we see a lot is org transformations get framed as: We just need to train our teams and everything will change. Teresa Torres: We see this sometimes in our large company trainings where we hear somebody say, “Yeah, I get it, but my boss thinks it’s the flavor of the week.”

130

130

Product Innovation Educators

AUGUST 26, 2024

This might involve: Redefining what teamwork means when AI is part of the team Emphasizing the importance of human creativity and critical thinking Including ethical considerations about AI use in the organization’s values Leadership in the Age of AI Integrating AI into product development and management requires leaders to adapt their approaches: (..)

Data Visualization 290

Data Visualization Research Software Generative AI Artificial Inteligence 290

Userpilot

MAY 27, 2025

Unlike traditional mobile web tools, Whatfix focuses exclusively on native mobile environments, allowing enterprises to create deeply integrated, in-app experiences that streamline user onboarding , feature adoption, and contextual in-app training. Pricing: Whatfix Mobile Whatfix does not publicly disclose its pricing information.

Technical Review 91

Technical Review Onboarding KPIs Analytic Tools Software Review 91

Userpilot

MAY 7, 2024

What is an in-app messaging platform and why do you need it? In-app messaging is the hottest new method of customer engagement , with SMS and email engagement campaigns taking a secondary role. Here are 10 of the best in-app messaging platforms in 2024! Airship is the best in-app messaging platform for mobile applications.

Analytic Tools 104

Analytic Tools Feedback Software Reporting Tools Software Review 104

Intercom, Inc.

JULY 1, 2020

With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. Help customers navigate known issues with Outbound Messages. What is proactive customer support?

User Friction 239

User Friction Outbound Customer Experience Customer Feedback 239

Product Innovation Educators

MARCH 3, 2025

As product professionals, we’re trained to identify problems and create solutions. This specialized training creates AI systems that are specifically optimized for VOC research rather than general-purpose AI. We get rewarded professionally for finding practical issues that can be addressed with concrete features or improvements.

Research Software 156

Research Software Product Research User Testing Artificial Inteligence 156

Userpilot

OCTOBER 20, 2024

Tools like Userpilot , for example, can help you automate data collection processes, welcome messages, account setup, in-app guidance, and more. Welcome users in-app with an automated welcome message Once the user has signed up, welcome messages help create a warm first impression of the product experience. The answer is a lot!

Onboarding KPIs 105

Onboarding KPIs User Testing Feedback Software Customer Experience 105

Userpilot

DECEMBER 31, 2024

In contrast, other similar tools typically focus on one specific area of the digital adoption process, whether its user onboarding, product analytics, or employee training. Why consider Chameleon as a Userpilot competitor Interactive features: Offers unique engagement elements like snoozeable messages and fun animations (e.g.,

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

MAY 26, 2022

Clarify your messaging. Are there places where your message is unclear, vague, or too complex? Improve customer service training for your support personnel. Digging into where customers aren’t having their queries answered will be invaluable to providing a more seamless experience going forward.

Data Visualization 210

Data Visualization Customer Satisfaction Product Research Customer Experience 210

Intercom, Inc.

FEBRUARY 22, 2019

They can recognize and answer multiple forms of the same question and can be trained to give responses using your preferred voice and tone. You can also train your bots to provide better answers. That’s a good opportunity to do some training and add those questions into your database. ” – Matt Smith, COO.

Customer Experience 267

Customer Experience Artificial Inteligence Inbound Banking 267

Product Management University

OCTOBER 19, 2023

With that as the backdrop, there’s a good chance all of your launch content and messaging follows the theme of the headline in the press release. [company name1] and [company name2] partner to empower manufacturing supply chains with automation. None of these headlines answer the “why do buyers care” question.

Product launches 264

Product launches Product Research Weak Development Team Vision 264

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. 4 powerful proactive support messages to send. Download The Ultimate Guide to Conversational Support.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Product Research 201

The Product Bistro

DECEMBER 11, 2018

It is long, so get a fresh cuppa… Without further ado, here is the message I sent: Sent: Friday, September 18, 2009 8:05 AM. Memories of note, and there are many: My first day, grabbing a flight to Singapore to participate in the APAC sales training. Sales training in 2004 in Europe. To: Geoffrey Anderson. Where am I?

Sales Training 195

Sales Training Travel Customer Experience Messaging 195

Intercom, Inc.

FEBRUARY 20, 2018

Contextual in-app messages are extremely effective in encouraging onboarding actions. For example, a strong welcome in-app message can play a significant role on your customer’s onboarding UX. It’s one of the 5 key onboarding messages you should send. But messaging alone isn’t an onboarding strategy.

Customer Experience 223

Customer Experience Framework User Testing Systems Review 223

UX Planet

DECEMBER 6, 2024

Next, ensure diverse and representative training data for AI models. AI models trained on unbalanced data can unintentionally reinforce stereotypes and exclude or misrepresent certain user groups. This occurred because the AI was trained on past hiring data that reflected existing gender biases.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Intercom, Inc.

APRIL 26, 2022

For example, you can create messaging campaigns based on customers’ answers, personalize support content, and more. With Intercom, you can streamline customer query messages across all of your key digital channels so that your team can read, manage, and respond to messages all from one Inbox instead of jumping between tools and channels.

Customer Experience 219

Customer Experience User Testing Customer Feedback Feedback Software 219

Intercom, Inc.

JUNE 19, 2018

Tristan received an automated transaction message: his credit card was just used at a convenience store 20 mins away! Forward thinking companies are starting to make service a part of their product, with messaging at the core. Messaging is the dominant app on mobile, driving consumer interest in this channel.

User Testing 216

User Testing Reporting Tools Research Software Customer Experience 216

Intercom, Inc.

MARCH 23, 2022

In-context, company-owned messaging is the future primary channel for customer communication. The future of customer messaging will be powered by live data and rich context. Today, people almost always want the option of messaging, and pretty much never want to be stuck on their phone, waiting on hold. Here’s a sneak peek.

Customer Communications 220

Customer Communications Events Data Visualization Customer Experience 220

Lenny Rachitsky

APRIL 6, 2025

Even the act of noting these examples trains you to recognize effective patterns. Small communication improvements compound: “These might seem minor, but (a) it compounds, and (b) all the ‘big things,’ everyone else is already doing.

CTO Coach 121

CTO Coach Framework Feedback Software Product Research 121

Product Innovation Educators

FEBRUARY 20, 2023

Through his talks and interactive training workshops, Dan helps companies build great products and strong product teams. Once we’ve figured out how we’re going to be better or different, we need to figure out how to position and message our product. He is a well-known product management trainer, consultant, and speaker.

User Testing 273

User Testing Product Manager Product Management Data Visualization 273

Intercom, Inc.

AUGUST 25, 2021

In 2016, we released a new version which featured deep customization, cross-platform compatibility, new message formats, and playful emoji support. Paul Adams , SVP of Product, summarizes the power of messaging. Right message, right time, right place. Writing our story. Des on the importance of recognizing our people.

Customer Experience 220

Customer Experience Data Visualization Onboarding KPIs User Friction 220

Product Talk

MARCH 6, 2024

Leann: We have two trains of thought when we’re looking at this. That’s how one train has worked. If you click on a different status, we have these like pre-baked messages that have been written by a member of the product team , and you can customize the response if you want to. Leann: They do.

Feedback Software 309

Feedback Software User Testing Customer Feedback Customer Experience 309

Product Talk

SEPTEMBER 4, 2024

Claire continues, “For the first time, we really only communicated in the Slack feature channels, without any direct messages. They train people on it, they explain it regularly, and make it a part of how they operate more broadly. They train people on it, they explain it regularly, and make it a part of how they operate more broadly.

Product Research 263

Product Research Onboarding KPIs Research Software CTO Coach 263

The Product Coalition

MARCH 6, 2023

While testing different ad variations is essential to find the most effective designs and messaging, it can also be a time-consuming and expensive process. First, the message of the ad should be crystal clear and the design should be visually appealing & engaging. In the next section we will talk about using this data for training.

Data Visualization 166

Data Visualization Advertising Artificial Inteligence User Testing 166

Intercom, Inc.

APRIL 6, 2020

With this latest initiative, Hiyacar is assisting workers in London and Brighton who normally take the train or tube in an effort to keep them healthy and safe. Using Messages , Inbox , Articles , and Resolution Bot , Hiyacar has handled almost 100,000 new conversations through Intercom in the last two years.

Reporting Tools 220

Reporting Tools Technical Review Customer Experience Customer Satisfaction 220

Intercom, Inc.

MAY 18, 2022

With this data you can personalize every interaction on your site – send targeted messages by segment, personalize campaigns, view customer interactions and chat history, or even automate your chatbots by training them to recognize frequently asked questions. JavaScript. Learn more about your customer behaviors with our JavaScript API.

Data Visualization 217

Data Visualization Analytic Tools Feedback Software User Testing 217

Userpilot

MAY 28, 2025

Userpilot mobile at a glance Userpilot mobile is an all-in-one solution that combines in-app messaging , push notifications, user behavior tracking, and feedback collection, helping product teams drive adoption across both mobile and web apps. Error messages. Recognize milestone achievements with congratulatory messages.

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization User Testing 59

Userpilot

MAY 27, 2025

It helps app owners guide new users, promote feature adoption , and deliver employee training, all within the mobile app experience. They reduce time to value by helping users train on the go (as opposed to visiting a knowledge base for every little confusion). What is WalkMe Mobile? Who is WalkMe Mobile best for?

Software Review 74

Software Review Onboarding KPIs Data Visualization Analytic Tools 74