Lenny Rachitsky

MARCH 21, 2024

Before starting her own firm, she worked at Uber, where she led PR for the business development team and B2B programs. . — Emilie Gerber is the founder and CEO of Six Eastern , a top PR agency that’s worked with over 100 tech companies, from stealth startups to publicly traded companies.

Reporting Tools 89

Reporting Tools B2B Customer Experience Startups 89

Intercom, Inc.

APRIL 7, 2020

” To find out, we surveyed 400 support managers, directors, and executives across both B2B and B2C and affected industries like media, healthcare, and technology. According to our research, 54% of B2B support teams are seeing increased volume, along with 45% of B2C support teams.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Intercom, Inc.

JANUARY 28, 2020

Enter GetAccept , the all-in-one platform for B2B sales teams that brings video, live chat, proposal design, document tracking and e-signatures together to simplify the life of a sales team. For example, they’ve tagged premium customers which routes conversations to their VIP inbox for priority support.

Customer Communications 138

Customer Communications Inbound Customer Experience Outbound 138

Userpilot

FEBRUARY 3, 2023

One way is to use a product analytics tool to tag your UI patterns to see how customers interact with them. Feature tagging in Userpilot. Monitor your tagged and untagged mentions on social media channels like Twitter, Facebook, LinkedIn, and Reddit to keep tabs on what people really think. Create custom events in Userpilot.

Analytic Tools 97

Analytic Tools User Testing Research Software Feedback Software 97

Userpilot

FEBRUARY 5, 2024

For B2C opt-in trials, a 15% conversion rate is considered effective, while B2B targets should aim for 25%. However, this benchmark increases to 25% in B2B. With feature tagging , you can monitor how users interact with core features during their onboarding and trial period. Tracking custom events with Userpilot.

Feedback Software 52

Feedback Software User Testing Data Visualization Analytic Tools 52

Pragmatic Marketing

JANUARY 13, 2020

Many B2B solution providers unintentionally (and unknowingly) complicate the sales process for their prospective customers. As Meagan Headley points out in another Pragmatic blog post , more than 75% of B2B buyers rely on demos during the sales process. They want to be presented with similar opportunities in a B2B context.

Research Software 91

Research Software User Testing B2B Software Review 91

Pragmatic Marketing

JANUARY 13, 2020

Many B2B solution providers unintentionally (and unknowingly) complicate the sales process for their prospective customers. As Meagan Headley points out in another Pragmatic blog post , more than 75% of B2B buyers rely on demos during the sales process. They want to be presented with similar opportunities in a B2B context.

Research Software 91

Research Software User Testing B2B Software Review 91

Userpilot

APRIL 23, 2021

Benefits of user personas B2B SaaS User Persona Examples B2B SaaS Examples with Multiple User Personas – Userpilot, ActiveCampaign, Kontentino 1. B2B SaaS User Persona Examples. B2B SaaS Examples with Multiple User Persona Examples – Userpilot, ActiveCampaign, Kontentino. Job title: Product Manager.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

FEBRUARY 27, 2024

Tag these events for tracking in your analytics tool. For example, if B2B users tend not to convert at weekends, you’re better off concentrating your marketing efforts on weekdays. Fortunately, many modern tools, including Userpilot, allow you to tag these from the front end. Easy peasy.

Data Visualization 90

Data Visualization Analytic Tools Customer Experience Feedback Software 90

ProductPlan

JANUARY 27, 2023

Templates and tags ProductPlan helps product leaders manage structural roadmap consistency through templates and tags. ProductPlan also allows for custom tags and a way to manage tags to avoid redundancy and error. Once in place, tags can filter roadmap items to create the right view for your audience and situation.

Roadmap 59

Roadmap Weak Development Team Customer Experience User Testing 59

The Product Coalition

NOVEMBER 29, 2021

Solutions underlying the opportunities are tagged with experiments that can be further validated. In this approach, all pains and gains of customers can become potential opportunities to improve the product. The best part is that the Opportunity-sol tree is self-sufficient to cover both Discovery and Framing processes.

Data Visualization 167

Data Visualization Feedback Software Agile Product Research 167

Amplitude

AUGUST 3, 2020

This bypasses tagging events in the codebase, but an admin still has to sort through every component that’s released, rename events that are relevant to their team, and block the rest. I’d finish those last few important emails, grab a beer from the office kegerator, and spend the remainder of my day tagging pages.

Analytic Tools 72

Analytic Tools Customer Experience Events Engineering 72

Intercom, Inc.

JUNE 12, 2018

What is their business type – B2B or B2C? This is in addition to our other follow-up actions including, assignment, sending leads to Salesforce and tagging. Here’s what some of our customers who are already using this feature have been asking their leads: Which product or plan is the lead interested in?

User Testing 174

User Testing Customer Experience Inbound B2C 174

The Product Guy

NOVEMBER 19, 2016

Director Product Management @ Diligent (New York, NY) Keywords: b2b, mba, Product Management, Saas [link]. Engagement Product Manager @ Metail.com (London) Keywords: AR, east london, Fashion, innnovation, VR [link] Filed under: product jobs Tagged: product management.

B2B 79

B2B Positioning Product Management Product Manager 79

Userpilot

FEBRUARY 18, 2021

I’ve recently noticed several big B2C and B2B brands have jumped on the personalization bandwagon. No, personalization is not about throwing in the {{first name}} tag in the confirmation email and welcome screen. Done right, personalization can be absolutely critical for new user activation, engagement and retention.

Analytic Tools 98

Analytic Tools Software Review Data Visualization Customer Experience 98

The Product Guy

JUNE 17, 2017

Junior Product Manager @ Currencies Direct (London) Keywords: B2B, FinTech, FX, Native Mobile, Web [link] Filed under: product jobs Tagged: product management. Director of Product Management @ Zocdoc (New York, NY) Keywords: Healthcare, Management , Product Management [link].

Product Management 68

Product Management Product Manager Healthcare Management 68

Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. By the end of this post, you’ll know how to create an effective B2B survey, distribute it, analyze the results, and take action on what you’ve learned.

Product Research 97

Product Research Customer Satisfaction User Testing Customer Feedback 97

Userpilot

MARCH 31, 2023

In the B2B space, it’s a 25% conversion rate. If you’re in the B2B industry, aim for 25%. Alternatively, you can tag features to see which ones are used mainly by your power users. Feature tagging with Userpilot. 15% is a good free trial conversion rate for SaaS products.

Feedback Software 90

Feedback Software Onboarding KPIs Strategy Customer Experience 90

Userpilot

OCTOBER 6, 2022

In B2B SaaS, many factors influence customer behavior — from psychological to marketing factors to the overall satisfaction with a product or service. ” NPS tagging with Userpilot. This analysis helps to detect and address product friction and minor roadblocks, so you can take action. What influences customer behavior?

Analytic Tools 95

Analytic Tools Feedback Software User Testing Customer Experience 95

The Product Guy

FEBRUARY 5, 2017

Product Manager – Partnerships @ OnDeck (New York) Keywords: Agile, B2B, FinTech, Product [link] Filed under: product jobs Tagged: product management. Associate Product Manager @ OnDeck (New York) Keywords: Agile, APM, FinTech, Product [link].

Product Research 68

Product Research Research Software Product Management Product Manager 68

The Product Guy

APRIL 22, 2017

Product Manager @ Regalii (New York) Keywords: API, B2B, FinTech, Startup [link] Filed under: product jobs Tagged: product management. Product Manager @ IoT Controls Company (NYC/NJ) Keywords: Data, Delight, Hardware, IoT, Software [link].

Product Management 60

Product Management Product Manager Management Management 60

The Product Guy

JANUARY 29, 2017

Product Manager @ REDBOOKS (New York, NY (Chelsea)) Keywords: Agile, B2B, Product, SaaS [link]. Mobile App E-Commerce Strategist – Associate Director @ Verizon (Piscataway, NJ ) Keywords: A/B Testing, Ecommerce, Mobile app, Personalization, Sales funnel [link] Filed under: product jobs Tagged: product management.

Product Management 60

Product Management Product Manager Product Research B2B 60

The Product Guy

NOVEMBER 19, 2016

Director Product Management @ Diligent (New York, NY) Keywords: b2b, mba, Product Management, Saas [link]. Engagement Product Manager @ Metail.com (London) Keywords: AR, east london, Fashion, innnovation, VR [link] Filed under: product jobs Tagged: product management.

B2B 60

B2B Positioning Product Management Product Manager 60

Userpilot

OCTOBER 15, 2022

Want to improve your SaaS retention rates and looking for B2B customer experience best practices to get started with? In this article, we’ll cover: The essential components of the B2B customer experience. 15 B2B customer experience best practices that drive business growth. What is B2B customer experience?

Customer Experience 97

Customer Experience B2B User Testing Customer Feedback 97

Userpilot

AUGUST 11, 2022

Tagging product features to track on Userpilot. But in short: Unless your product is too simple (for a low-touch model) or too complex (for a B2B high-touch model), a tech-touch model will offer the right balance between automation and personal interactions for your SaaS. Tagging NPS responses on Userpilot.

Feedback Software 97

Feedback Software Research Software Analytic Tools User Testing 97

Userpilot

APRIL 18, 2023

Send NPS surveys periodically to measure customer loyalty and tag responses. Offer live demos during free trials Although product demos can be part of the trial stage, they can also be used as an active approach to drive value—especially for complex B2B products. Tagging NPS responses with Userpilot.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience User Testing 96

Userpilot

DECEMBER 21, 2022

B2C apps tend to have a higher DAU/MAU ratio than B2B apps. Userpilot’s event tracking and feature tagging help you better understand your customers , identify their use of your product, and target ways to improve their experience. Google Tag Manager. Suppose you had 1365 daily and 1500 monthly active users in November.

Analytic Tools 96

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 96

Intercom, Inc.

JUNE 6, 2018

The Get a Demo app lets leads request a demo right inside the messenger, which means your sales team can spend valuable time working demos and less time playing phone or email tag to schedule those demos. Visitor->Chat->Demo can all be arranged automatically in a matter of minutes to dramatically speed up your sales cycle.

Product Research 179

Product Research Demo Data Visualization Customer Experience 179

ProductPlan

JANUARY 28, 2022

Again, imagine you sell B2B software tools. But you also need to figure out if your market would be willing to buy this new solution with its higher price tag. .” Now you’d like to earn a higher dollar amount for each sale. If you combine several of these tools into a unified suite, you can do just that.

Research Software 71

Research Software Weak Development Team Customer Experience User Testing 71

Userpilot

AUGUST 20, 2022

“Customer love” is the last thing you think about in a B2B SaaS environment. Tag NPS responses to identify recurring themes that correlate with low scores. Tagging NPS responses on Userpilot. But in the end, customers who love your brand are the ones who: Engage with your product. Stick around and become loyal.

Feedback Software 92

Feedback Software Customer Experience Customer Feedback User Testing 92

Userpilot

MAY 30, 2022

The four most common needs-based segments in the business to business (B2B) market are: The price-focused segment has a more transactional way of doing business and doesn’t look for any extras to cut costs. All you need to do is to create feature tags that will trigger when users click or interact with that feature.

Data Visualization 97

Data Visualization Feedback Software Research Software Analytic Tools 97

Userpilot

SEPTEMBER 29, 2022

Leverage feature tagging to monitor how customers interact with features. DMPs are often used by B2B marketers and enterprise-level companies as it helps them to find granular audiences. Use feature tagging to monitor how customers are interacting inside the product. 4 ways to collect behavioral data. Feature surveys by Slack.

Data Visualization 87

Data Visualization Analytic Tools Customer Experience Reporting Tools 87

Userpilot

DECEMBER 3, 2022

The acquisition stage in SaaS is quite different from B2B and it usually starts with a trial or demo since customers want to interact with the product and experience value before purchasing. You can tag and track feature usage with Userpilot. Feature tagging with Userpilot. Managing the customer acquisition stage.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Customer Feedback 96

Userpilot

NOVEMBER 23, 2023

If you do it well, the actual B2B software users will get a solution that creates value for them and helps them on a daily basis. Here’s the breakdown of key analytics features: User segmentation Feature tagging Custom event tracking Heatmaps Heatmaps in Userpilot. Trend analysis Funnel analysis Funnel analysis in Userpilot.

Feedback Software 96

Feedback Software Analytic Tools Product Research User Testing 96

Roy Madden

APRIL 4, 2022

Feedly’s AI Engine (Leo) automatically tags key market intelligence concepts. By default, Leo Web Alerts will search across the Market Intelligence Bundle, which is a collection of top tier B2B sources including strategy magazines, tech blogs, business magazines, research journals, and trade publications. Meet Leo, Feedly’s AI Engine.

Technical Review 78

Technical Review Engineering User Testing Artificial Inteligence 78

Userpilot

JANUARY 17, 2023

Use feature tagging and heatmaps to unveil friction. Userpilot allows SaaS companies like yours to tag features and track how customers interact with them through feature heatmaps. Use feature tagging and heatmaps to unveil friction. Implementing Userpilot’s feature tagging can completely revolutionize your product.

Customer Experience 96

Customer Experience Analytic Tools Feedback Software Data Visualization 96

Userpilot

SEPTEMBER 11, 2023

Use feature tags to select the feature you need to track: Feature tags to track engagement. Activation events might overlap but could also be slightly different for different JTBDs if your product caters to varying use cases. Wondering how many users are using a key feature and for how long?

Onboarding KPIs 52

Onboarding KPIs Customer Experience User Testing Data Visualization 52