Agile support: 9 principles to help your team provide personal support at scale
Intercom, Inc.
JUNE 15, 2021
To continuously deliver the right level of support, we always look to our previous conversations with a customer, including any notes or tags associated with these conversations in the Inbox , to gain full context on their situation before we speak with them. This helps us provide better, faster support. Cultivating an agile mindset.
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