Intercom, Inc.

JUNE 21, 2018

You’re advising more than 50 companies right now. There’s a handful of companies I advise where it’s transactional: it’s order taking. A lot of the companies I advise are selling to mid-market and above, and that’s where my value is. A lot of my advising is actually around hiring.

Outbound 183

Outbound Technical Advisors Weak Development Team Customer Experience 183

Mind the Product

MAY 1, 2018

Summary: A ProductTank London talk that advises you accept that you are part of any failure that happens and be specific about the issues that you face. Put simply, this inability to work through personal problems together means that you’ll never be able to come up with solutions for more technical issues.

Technical Advisors 147

Technical Advisors Construction Vision Presentation 147

Crafty CTO

MARCH 11, 2024

Moxie’s a legend in tech as creator of the Signal secure messaging app —and more importantly to cryptographers, the Signal Protocol and Double Ratchet Algorithm —and when I saw his name I immediately was looking for “technical advisor” credits. But no, this was actually CO-STARRING.

Technical Advisors 52

Technical Advisors Artificial Inteligence Research Software Reference 52

Product Talk

AUGUST 10, 2016

That led to this video. We ignore the advice of Chip and Dan Heath where they advise us to avoid “whether or not” decisions (i.e. I find it easier to create separate trees for each, but technically you could include them both on the same tree. I kept asking myself, how do I decide what comes next? We don’t consider enough ideas.

Research Software 279

Research Software Product Research User Testing Customer Experience 279

Andrew Chen

MARCH 27, 2019

Dear readers, Many of you may have read the recent New York Times article “ Uber and Airbnb Alumni Fuel Tech’s Next Wave ” which is about how alumni of successful startups often split off and start new companies, and how ecosystems of investors/advisors form around these new companies to support them.

Technical Advisors 69

Technical Advisors Data Visualization Customer Experience Startups 69

Userpilot

MARCH 3, 2022

Product managers with technical skills such as SQL or technical stack are in high demand, so highlight them in your resume. Clement Kao, Founder of Product Manager HQ, compares a resume to a demo video: Clement Kao believes that your product manager resume is like a demo video that highlights why you are the best fit for the job.

Data Visualization 98

Data Visualization Analytic Tools Technical Advisors User Testing 98

Atlassian

FEBRUARY 23, 2022

Whether you’re communicating via email, voicemail, chat, or conference call, Rose Eliff, Senior Technical Writer at Custom Business Solutions , reminds us employ the four 4 Cs: Clear – Avoid ambiguity. Be kind and supportive of your team,” Seddon advises. Video calls aren’t going anywhere, so we may as well get good facilitating them.

Customer Experience 105

Customer Experience Technical Advisors Leadership Article 105

Userpilot

OCTOBER 7, 2021

They're actually quite linear, which is the sort of product tour that we've advised readers of this blog to stay away from numerous times in the past. Their resource page on creating a Guide includes a handy video that explains the main types of UX pattern that can be created as part of a product tour, as follows: Lightbox.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

UX Studio

OCTOBER 16, 2017

As a consequence, the functional and reliable features still have some technical hiccups which would need more work. Here you can find some great example questions by Daniel Zakarias : Functional question : “if exporting any video takes under 10 seconds, how do you feel?”

Customer Experience 81

Customer Experience User Testing Customer Feedback Product Research 81

Userpilot

APRIL 21, 2024

Testimonials and videos improve conversion rates. no technical skills). Embed videos. The thank you page advises customers that the sales team will be in touch soon, and provides a link to a page with Attest research papers. Use multiple channels to promote it. Company details (e.g. increase new feature retention).boarding).

Research Software 104

Research Software Feedback Software User Testing Reporting Tools 104

Lenny Rachitsky

SEPTEMBER 3, 2024

The framework is based on his experience advising dozens of consumer subscription businesses, as well as his analysis of over 30,000 consumer subscription apps (based on proprietary data provided by RevenueCat ) and interviews with leaders at dozens of top consumer subscription companies. Your tips have been invaluable.

User Testing 133

User Testing Feedback Software Framework Onboarding KPIs 133

Intercom, Inc.

JANUARY 5, 2023

He’s a keynote speaker, adviser, and co-author of several books on the subject, including the provocatively titled The Best Service is No Service , Your Customer Rules , and his latest The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. Bill: Oh, absolutely. That’s really expensive.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

The Product HQ

JUNE 10, 2024

If you’re interested in learning more via video, then watch below. Joshua Partogi explains in this video that a product owner is a role and not a job title. Because you must understand the PO’s role both theoretically and practically to advise and recommend a PO. Otherwise, skip ahead. Let’s get started.

Technical Advisors 52

Technical Advisors Reporting Tools User Testing Product Research 52

Lenny Rachitsky

AUGUST 13, 2024

” Motivations can be diverse: solving technical problems, proving oneself, having a grand mission, or simply wanting to be successful. Lacking technical knowledge: Startups need technical founders who can build the first prototype. They’re generally technical. Engineering is really hard and valuable.

Technical Advisors 52

Technical Advisors Technical Review Startups User Testing 52

eG Innovations

JULY 2, 2021

There is a 3-min video overviewing Reporter here: How To Work With eG Out-of-the-Box Reports – YouTube. What is [eG’s] Standard SLA for technical help required for customer? In general, we would not advise opening support tickets via a dumb email to a system such as Jira or ServiceNow. link] gives some information.

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

Userpilot

JANUARY 17, 2023

If NPS scores are high, it means customers are realizing your value since they are willing to advise others to use your product. Include diverse content formats such as articles, video tutorials , and webinars that caters to everyone’s learning style. What are the stages of the value realization process?

Feedback Software 98

Feedback Software Research Software Onboarding KPIs Customer Experience 98

Andrew Chen

MARCH 27, 2019

Dear readers, Many of you may have read the recent New York Times article “ Uber and Airbnb Alumni Fuel Tech’s Next Wave ” which is about how alumni of successful startups often split off and start new companies, and how ecosystems of investors/advisors form around these new companies to support them.

Technical Advisors 40

Technical Advisors Data Visualization Customer Experience Startups 40

PMLesson's Ace the PM Interview

MARCH 1, 2020

I studied mathematics at UCLA, worked 2 summers as a software engineering intern at a Series E AdTech startup, and advised Metta World Peace (Ron Artest) as the product manager for his social basketball app, Gradelo. Technical experience is not required. The next step is a video interview with an experienced offering manager.

Research Software 52

Research Software Analytic Tools Reporting Tools Data Visualization 52

PMLesson's Ace the PM Interview

MARCH 26, 2020

Consultant Consultants are in the business of advising people in a specific field. There exist many non-technical PMs. However, those with a technical background will find it easier to get their foot in the PM door than those with a non-technical background. implement an internal system to save time and effort).

Consulting 52

Consulting Technical Advisors User Testing Analytic Tools 52

Userpilot

JANUARY 18, 2022

A release email is not a place for detailed technical specifications, so keep the text to a minimum. Here’s a good example of a beta launch email from Doit, which advises the readers of the improvements that have been introduced since the product launch. Make the release emails visually pleasing. 7 – Doit.

User Testing 98

User Testing Feedback Software Research Software Technical Advisors 98

Userpilot

DECEMBER 6, 2021

A customer success platform designed for non-technical people will help your customer success teams be more efficient. #3 It beats ActiveCampaign for its omnichannel capabilities (which include Slack messaging), but be advised that it’s not easy to extract and transfer your data into another platform if you decide to change.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

APRIL 30, 2021

Rather than drain yourself by doing too many things at once, it’s strongly advisable to focus on one channel and find an agency that specializes in that. Classically, SEO is broken down into the following sub-areas: Technical SEO: includes ensuring pages are indexed, creating site maps, Knowledge Graph optimization and improving site speed.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Userpilot

AUGUST 18, 2020

On the one hand, it requires technical resources to deploy; and on the other, all the events you want to track have to be defined and set up. Patrick Thompson of Iteratively gives a great explanation in this video presentation. Mixpanel is also geared towards individual users rather than teams sharing access to the same data (i.e.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Data Visualization 105

The Product Coalition

MAY 15, 2019

Later whilst being an adviser at Stanford university Neil H. The rise of the internet, smart phones and all kinds of technical advancements, saw many monolithic empires crumble through disruption?—?leaving Ahead of his time he also described that the best “Brand Men” would do this though experimentation and customer interactions?—?obviously

Product Management 92

Product Management Product Manager User Testing Product Research 92

Bain Public

MAY 29, 2020

As we mentioned earlier in the article, the coaching service for innovative and technological SMBs (PMEit) administered by MAIN has led us to work with a variety of clients, from live video shopping solutions to AI and automation companies. Paul and the team at Bain Public have helped us build our entire technical roadmap from the ground up.

CTO Coach 52

CTO Coach Startups Research Software Feedback Software 52

The Product HQ

JUNE 10, 2024

If you want to see the product manager career path via video, then click below. Therefore, if a product manager wanted to make such a switch, she would be advised to first rise the ranks internally while simultaneously building influence (e.g. One of the questions: “What viable career paths exist for product managers?”

Product Management 52

Product Management Product Manager Technical Advisors Technical Review 52

Userpilot

AUGUST 18, 2020

On the one hand, it requires technical resources to deploy; and on the other, all the events you want to track have to be defined and set up. Patrick Thompson of Iteratively gives a great explanation in this video presentation. Mixpanel is also geared towards individual users rather than teams sharing access to the same data (i.e.

Analytic Tools 89

Analytic Tools Feedback Software User Testing Data Visualization 89

Business of Software Conference

NOVEMBER 26, 2018

Video, Slides, Transcript and Rahul’s blog about this follow… Understanding Customers. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? They’re very trusting, the technically sophisticated, and they really just wanted to get time back in the day.

User Testing 103

User Testing Product Marketing Engineering Marketing 103

Effective Roadmap Planning and Development Process for Enterprise Products

AUGUST 2, 2018

Its sometimes hard to get competitive intel, but also believe the fact that there is a ton of information sitting in different channels (Youtube videos, marketing content, news, etc…). I typically advise the below format. Competitive Analysis : Diligently carryout Competitive Analysis at regular intervals. Product/Functional i.

User Testing 40

User Testing Enterprise Roadmap Product Research 40

Intercom, Inc.

MAY 19, 2022

So if there’s an issue with the platform, we’re making sure that we’re going at the customers and advising them proactively around what’s happening, as opposed to having them go to the status page. In our case, there’s a lot of video involved in the self-service because we have a software product.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Department of Product

JUNE 27, 2022

Who does technical leadership? He now advises startups on how to scale their product development organizations. One example of structural work that aids in onboarding is role definition. Define what type of Engineering Manager you have (company expectations vary significantly). Who does project management?

Weak Development Team 52

Weak Development Team Onboarding KPIs Embedded Analytics Technical Review 52

Business of Software Conference

JUNE 29, 2020

Video, Slides, Transcript, Sketchnote below. The video takes forever to buffer. So what Dewey is advising us to do. Now I get that like there might be different technical architect implementations for fast forwarding commercials, but there’s one feature that’s going to solve this need. Transcript. Sketchnote.

User Testing 59

User Testing Feedback Software Product Research Research Software 59

Userpilot

MAY 26, 2021

This is often the case if a given product requires tons of integrations before a customer can get value out of it, or if installation is highly technical and requires advanced coding knowledge. Perhaps you want to serve a particular user segment a tooltip, followed by a checklist, followed by a modal that shows them a video.

Research Software 52

Research Software Feedback Software Onboarding KPIs Product Research 52

eG Innovations

AUGUST 11, 2022

We’ve a short video on how eG Enterprise can help available: How to Monitor and Diagnose Citrix Performance Issues (eginnovations.com). In general, we would not advise opening support tickets via a dumb email to a system such as Jira or ServiceNow. What is the best way to approach Citrix when you are new to learning about it?

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52

Mixpanel

MAY 5, 2021

He was the Growth Advisor in Residence at Greylock Partners, Growth Lead at Pinterest, and first marketer at Grubhub. He advised companies like Tinder, Hipcamp, Reddit, Canva, and Pocket. has exorbitant technical costs with maintenance example: Twitch tipping streamers through a system of “cheering” called Bits.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Intercom, Inc.

AUGUST 19, 2021

And so, you decide to establish long-term technical ownership in the form of a team. The extreme end of this, and I’ve sat in on board meetings for companies, I’ve advised companies where this has happened, where people celebrate a good product launch or a good product project entirely based on its adherence to the process.

Reporting Tools 178

Reporting Tools Technical Advisors Feedback Software Data Visualization 178

The Product Coalition

NOVEMBER 3, 2020

And, you know, sometimes such a request is better than a 75-pages technical requirement. Technical Requirements aren’t must-have Sometimes we receive app development RFPs with 40+ pages of detailed requirements for literally everything: ergonomics, technical aesthetics, data protection, etc. There were no other details.

Weak Development Team 95

Weak Development Team Technical Advisors Development Software Developers 95