Remove the-role-of-the-modern-product-manager
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A Learning Roadmap for Product People

Roman Pichler

Like a modern product roadmap, a learning roadmap states the specific outcomes or benefits you’d like to achieve to become a more competent product person, and it captures them in form of learning goals. The roadmap in figure 1 is based on my GO product roadmap template. Listen to this article: [link].

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Customer Support is being turned upside down. Here’s what you need to do about it.

Intercom, Inc.

The Conversational Support Funnel has three layers: Proactive Support with messaging to answer customer questions in the product experience, reducing the number of queries reaching the support team. The internet is moving more businesses and people online, and driving a huge increase in inbound support volume.

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Announcing Intercom’s new Inbox: The fastest and most powerful inbox designed for scale

Intercom, Inc.

Think about the tools you or your team use – are they modern and easy to use, or are they clunky and complicated? Paul Adams, Chief Product Officer at Intercom. Increased volume, higher expectations, and team burnout are just a few of the issues businesses are facing. How our Inbox future-proofs support teams.

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Drive retention from customer support with 4 easy steps

Intercom, Inc.

But what role does customer support play in this effort to retain customers? Support plays a critical role in customer retention, with 32% of consumers citing bad customer service as the main reason they discontinued business with a brand. Modern customers now expect instant interactions – especially when it comes to support.

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Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom, Inc.

There’s a scarcity of talent: Over half (56%) of executives encounter difficulty finding the right personnel to manage customer engagement efforts. The report Future-Proofing Businesses with Modern Customer Engagement reveals the top trends emerging in the customer engagement landscape in 2022 and beyond.

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A framework for finding product-market fit | Todd Jackson (First Round Capital)

Lenny Rachitsky

Brought to you by: • WorkOS —The modern API for auth and user identity • Eppo —Run reliable, impactful experiments • CommandBar —AI-powered user assistance for modern products and impatient users — Todd Jackson is a Partner at First Round Capital. Likely a pre-seed or seed-stage company.

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Leveraging Data-Driven Insights: A Guide for Effective Product Decision-Making

The Product Coalition

Empowering Product Managers with Data-Driven Strategies In the dynamic landscape of modern business, the role of a Product Manager has evolved beyond mere product delivery to orchestrating experiences that align seamlessly with both customer needs and overarching business goals.