Product Innovation Educators

MARCH 29, 2021

A framework for product managers to dig deep into their customers’ needs. I am changing the name of the podcast to Product Mastery Now. You don’t need to do anything to keep listening, but it will show in your podcast player not as The Everyday Innovator but as Product Mastery Now. Our guest is Mike Belsito.

Entertainment 143

Entertainment Naming Software Review Customer Feedback 143

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. But what strategies work?

Analytic Tools 79

Analytic Tools Feedback Software Research Software Customer Experience 79

Intercom, Inc.

AUGUST 26, 2020

As support teams look to the year ahead, there’s no shortage of priorities to juggle – from team efficiency, to customer experience, to business impact. New research from Intercom reveals how support leaders are striking a balance. Below we dive into each of the five key trends from our research.

Customer Experience 233

Customer Experience User Testing Research Software Reporting Tools 233

Roy Madden

OCTOBER 27, 2020

Pull content from subreddits and searches directly into your Feedly feeds. It can be an amazing resource for finding the best insights on topics and trends you care about. You can now connect your Reddit account to Feedly and pull content from subreddits and searches directly into your Feedly feeds. New Feature.

User Testing 105

User Testing Research Software Finance Customer Feedback 105

Product Innovation Educators

JULY 17, 2023

Lessons from the discoverer of Stage-Gate for product managers Today we are talking with a legend in product management. Besides his best-selling books Winning at New Products and Portfolio Management for New Products , he has published more than 130 articles on R&D and innovation management.

Telecommunications 94

Telecommunications Research Software Feedback Software User Testing 94

Gainsight

NOVEMBER 16, 2023

Throughout the journey of the event, attendees learned about emerging technologies that drive Customer Success (CS), from Customer Education to Community , Product Experience , and more. And how to discover new horizons in our work, as the landscape of our industry changes. We learned a lot more than that, too.

Customer Experience 52

Customer Experience Education Data Visualization Technology 52

Roy Madden

APRIL 9, 2021

Pull content from Reddit communities and searches directly into your Feeds. It can be an amazing resource for finding the best insights on topics and trends you care about. You can now connect your Reddit account to Feedly and pull content from communities and searches directly into your Feeds. New Feature.

Finance 107

Finance Research Software User Testing Customer Feedback 107

Sachin Rekhi

JUNE 25, 2017

I'm often asked what's the best way for a new product manager to learn the fundamentals of the role or for an experienced product manager to continue to master their craft. I still believe these remain the very best resources on the topic.

Product Research 167

Product Research User Testing Analytic Tools Product Management 167

Userpilot

JUNE 20, 2023

In this article, we've compiled the 10 must-read onboarding books that'll enable you to transform your user onboarding strategies. In this article, we've compiled the 10 must-read onboarding books that'll enable you to transform your user onboarding strategies. But where do you begin?

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Onboarding KPIs Feedback Software Research Software Books 93

Userpilot

MARCH 23, 2023

Looking for the best NPS survey template to personalize? In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. TL;DR Product NPS (Net Promoter Score) surveys are used to collect feedback on customer loyalty and satisfaction.

Product Research 91

Product Research User Testing Feedback Software Customer Feedback 91

Gainsight

FEBRUARY 28, 2024

From Customer Success Managers (CSMs) to Community Managers (CMs) and Customer Education teams, everyone is feeling the pressure to protect Net Revenue Retention (NRR) and drive business growth through expansion. That means it’s critical to empower our customers to be wildly successful with our products and services.

Feedback Software 52

Feedback Software Customer Feedback Customer Experience User Testing 52

Mind the Product

MAY 5, 2020

Mind the Product burst to life in a London pub in 2010 when we invited 25 product managers to come together to share stories, experiences, and lessons learned. Today we’re 200,000+, making Mind the Product the largest community of product people in the world, something we’re extremely proud of.

Data Visualization 156

Data Visualization Events Blog Leadership 156

Intercom, Inc.

SEPTEMBER 1, 2021

At Intercom, we believe the best products are built with the market in mind. That’s why some of Intercom’s first marketing hires were product marketers and why we’ve had a “seat at the table” from the early days of the company. . This isn’t always the case across the industry. product marketing team.

Marketing 138

Marketing Product Marketing User Friction Customer Feedback 138

Userpilot

NOVEMBER 2, 2022

How does adding value to products contribute to faster product growth? In this article, we cover: How to define product value and a value-added product. How to measure product value. 10 ways to add value to products in SaaS. Let your customers adapt your product to fit their preferences and needs.

Feedback Software 93

Feedback Software Research Software User Testing Product Research 93

The Product Coalition

OCTOBER 1, 2020

Photo by Jessica Ruscello on Unsplash A few people have asked me recently how to cast a wider net on their product knowledge, or simply how to get started with it. At $5 a month for unlimited content, it’s an absolute steal as a tool to expand your product knowledge. cents (10 pence) per article. $5 5 / 40 = 12.5

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Research Software User Testing Product Research Agile 163

Mind the Product

JULY 26, 2019

Last week we gathered 1,650 passionate product people from 34 countries around the world in San Francisco for two days of learning, sharing, and honing our craft. A huge thanks to our tireless team for making it all happen – from our crew, volunteers, and production and venue staff to our sponsors. With over 19.9

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Research Software Product Research Workshop Data Visualization 135

Gainsight

MAY 31, 2023

G2 Grid Reports are based on thousands of verified reviews and data from actual users, so you can compare multiple vendors based on real feedback. TrustRadius’s platform provides detailed and in-depth reviews for B2B software from verified users. Gainsight PX earned TrustRadius’ most coveted Top Rated Award.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Systems Review 52

UX Studio: Product Management

NOVEMBER 24, 2020

As a leading product design company with over 10 years of field experience, we share our list of top product design companies to look at in 2021. It contains everything you need to know to evaluate, compare, and pick the most suitable product design partner for your business. Top product design companies.

Product Research 115

Product Research Research Software Software Review Technical Review 115

The Product Coalition

DECEMBER 10, 2020

Photo by Barn Images on Unsplash Best 10+ Resources to awaken your strategic brain Books, articles, and strategy gurus As you climb the career ladder, you realize you need to allocate more time to strategic work and less to your well-known tactical tasks. Books My first go-to type of resource is books.

Differentiation 113

Differentiation Books Strategy Product Strategy 113

Userpilot

NOVEMBER 28, 2022

A churned customer is someone who stopped using your product after a while. 10 realistic ways to reengage customers: Find out the reason for churn. Once the feedback is received and classification is done, plan how to approach customers with the best solutions to their needs. Churn can be both voluntary and involuntary.

Feedback Software 95

Feedback Software Analytic Tools User Friction Customer Feedback 95

Userpilot

MARCH 8, 2022

Women are still underrepresented in the Product Profession – with only 33.3% of US Product Managers being female in 2021, according to a metastudy of 30 million profiles conducted by Zippia : Source: [link]. Melissa Perri – Speaker, consultant, and teacher in Product Management. CEO of Product Labs.

Technical Advisors 114

Technical Advisors Product Research Analytic Tools User Testing 114

Product Management University

OCTOBER 28, 2019

Think back to a meeting you were in with 10 or 12 people, maybe more. We learn from them. That brings us to the subject of influence among product management and product marketing teams. For as long as I’ve been in the profession, the lack of influence has consistently been one of the top frustrations.

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Positioning Product Marketing Marketing Product Management 100

Userpilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

The Product Coalition

NOVEMBER 13, 2022

Data Driven Expectations and Validation Shot in Budapest in 2018 during our MBA trip Setting the Context Product Managers often start with an Outside-In perspective. For the e-signature example from the previous article, you could conceive the market ask using the framework below. The Return of the King?—?Data

Data Visualization 122

Data Visualization KPI Framework Customer Experience 122

Intercom, Inc.

JANUARY 12, 2022

That stereotypical image of a room teeming with monitors and elaborate dashboards where all the decisions are made isn’t real, and it’s high time we move away from it. Any insight from data analysis will only ever be as good as the data itself. When in doubt, start poking around with some basic product assumptions and go from there.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

Userpilot

SEPTEMBER 2, 2022

On the hunt for the best instructional design software to create course content and engage learners? In this article, we cover: How SaaS companies can use instructional design software to increase product adoption. The top ten instructional design tools on the market. What to look for in the right instructional design tool.

Analytic Tools 96

Analytic Tools Feedback Software Reporting Tools Software Review 96

Userpilot

JULY 11, 2022

It doesn’t matter how great your product is, if your customer support is bad, your customers will leave! In this article, we’ll be sharing 10 golden rules of customer service that will help your support team develop quality support and exceed customer expectations. And what do you do when you find a really cool product/brand?

Reporting Tools 98

Reporting Tools Feedback Software Customer Experience User Testing 98

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. So, if you’re a product manager looking to significantly improve your UX efforts and provide actionable insights to your UX team, read on!

Analytic Tools 103

Analytic Tools Research Software Feedback Software Data Visualization 103

Intercom, Inc.

APRIL 4, 2022

One of the joys of an engineering career is how varied it can be – the size, industry and above all culture of any company entirely determines what an engineering job actually looks like on a day to day basis. I’ve been a Product Engineer at Intercom for just over two years. Joining Intercom. Onboarding with Intercom.

Engineering 118

Engineering Startups Technology Customer Experience 118

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. To track and optimize these product metrics, you can consider trying Userpilot.

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Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 96

Userpilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. Ready to dive in?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Intercom, Inc.

APRIL 7, 2020

Some of our own customers are experiencing up to 10 times the number of new chat conversations. Below, we share how the outbreak has impacted three key support metrics – inbound volume, wait times, and CSAT scores – and advice from respected leaders on how to continue caring for your customers in a crisis.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Gainsight

SEPTEMBER 29, 2023

In case you missed it, here are our top 10 takeaways from Pulse Encore NYC. AI Makes Us More Human AI allows Customer Success Managers (CSMs) to focus on where they uniquely add human-led value. AI Makes Us More Human AI allows Customer Success Managers (CSMs) to focus on where they uniquely add human-led value.

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