Melissa Perri

DECEMBER 29, 2015

I had my second run in with HiFly in September when I was traveling back from England with my mother. But in our case, Norwegian was just covering their butts so we couldn’t ask for fees, not running a product experiment. Even in gigantic, heavily regulated, bureaucratic industries, it is possible to mitigate risk through experiments.

Airlines 223

Airlines Entertainment Customer Experience User Testing 223

UX Studio

SEPTEMBER 30, 2019

When it comes to travel app development, product managers have to take the customers’ needs into consideration. Of course, I’d still want to go, so there has to be a way to please travellers out there. . Travel app development can bring better conversion. Happy users mean better conversion.

Travel 66

Travel Research Software Development Product Research 66

The Product Coalition

OCTOBER 23, 2019

million bookings made every day, and every tenth person in the world employed in travel services, it’s no surprise that the value of the travel industry is estimated to hit $13.5 In the past, people used to plan their trips through travel agencies?—?but What do these travel startups share? With more than 100k flights, 1.5

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

Mind the Product

JANUARY 21, 2020

The fox terrier travels everywhere with him – to London once a week, wherever it is, where Joe goes, he goes. He spent much of his early product career working in user experience after an MSc in human communication and computing gave him his launch into product management.

Banking 170

Banking Weak Development Team Workshop Customer Experience 170

Roman Pichler

JUNE 4, 2018

But to take advantage of new and existing digital assets, align them with physical products and services and create a seamless user experience, and increase the overall value created, companies require product professionals—dedicated, qualified product people who look after the digital assets.

Product Management 258

Product Management Product Manager Weak Development Team Management 258

UX Studio

MARCH 5, 2018

This post will cover how experiencing new places while travelling made me a better UX designer. A few weeks ago, I travelled from my hometown Budapest to bella Roma. To learn more about how we design digital products with a user-centered approach, read our Product Design book. Just take the metro, they said.

Research Software 70

Research Software Travel Transportation Customer Experience 70

The Product Coalition

JANUARY 25, 2024

Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences. Accuracy Specialization in a particular domain allows transactional chatbots to understand user intents accurately, leading to better task completion rates.

Artificial Inteligence 148

Artificial Inteligence Reporting Tools Feedback Software Research Software 148

Product Management University

MAY 7, 2020

After 18+ years of training clients in person, the COVID-19 travel restrictions and social distancing have turned Proficientz into an online only business in the short-term. It has been a lot of fun and a great learning experience. User Experience and Brand Perception Are One and the Same.

Certifications 147

Certifications Customer Experience User Testing Travel 147

Mind the Product

DECEMBER 18, 2019

At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. All of them are accountable for a squad (about five developers and one user experience professional).

Weak Development Team 162

Weak Development Team Feedback Software Research Software Development 162

UX Planet

MARCH 29, 2025

LP Design for Fleet Control Company by Conceptzilla The Consequences of Overlooking UXStrategy Choosing to bypass a well-thought-out user experience strategy might seem like the simpler path, but it comes with significant drawbacks. Current users may also react negatively to poorly implemented changes, further complicating growth.

Feedback Software 66

Feedback Software UX Weak Development Team Research Software 66

Userpilot

JUNE 25, 2025

As a growth manager, I’ve helped teams move past outdated tactics to create monetization models that foster win-win situations, maximizing revenue for the business while ensuring a seamless user experience. Know who your app’s users are, how often they engage with your platform, and their spending habits.

Analytic Tools 66

Analytic Tools Research Software Data Visualization Reporting Tools 66

Userpilot

OCTOBER 28, 2024

For example, the travel and events management software, Groupize, created an interactive assistant – G.G. This assistant pops up when needed to guide new users through the app in a fun manner. userpilot.com How can Userpilot help you implement user onboarding strategies? – to gamify their onboarding.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

The Product Coalition

MAY 23, 2023

These interfaces hold immense potential across diverse fields, including travel, customer service and educat on. In the travel industry , booking platforms could greatly benefit from conversational UIs. Users could state, “I want to travel to Paris for a week in July, and I’m looking for a hotel with a view of the Eiffel Tower.”

Data Visualization 141

Data Visualization Finance Customer Experience Travel 141

The Product Coalition

APRIL 2, 2018

All have a user experience, and there is a similar underlying thought process between designing a physical product as there is a virtual one. If you have a curious mind, you will love learning about this stuff. You can look outside of software for design inspiration. Cars, home decorating, architecture.

Travel 60

Travel Feedback Software Weak Development Team Product Management 60

The Product Coalition

JULY 29, 2021

Complexity Does Not Need To Look Complex Photo by Karina Zhukovskaya from Pexels You are still on a high from developing that elegant Product idea that would solve all your users’ problems. People working with you daily have traveled that bumpy road by your side. But the investment is high and you need to convince the higher-ups.

Weak Development Team 158

Weak Development Team Construction Data Visualization Customer Experience 158

Mind the Product

DECEMBER 13, 2018

Garry is a firm believer that great products only come about through the intersection of technology, business processes, customer support and user experience. TransferWise is a new kind of financial company for people and businesses that travel, live and work internationally. Nilan Peiris – TransferWise.

Analytic Tools 152

Analytic Tools Research Software Data Visualization Government 152

Mind the Product

APRIL 23, 2019

It is exactly because other humans are involved at this stage that we now have to look at company culture: Organizational silos cause information to travel towards the top, and rarely across departments. Not everybody gets the same access to information (unfortunately, as we’ll see, diversity of thought is key).

Data Visualization 186

Data Visualization Research Software Analytic Tools Feedback Software 186

UX Planet

JUNE 27, 2025

Navigo—a card used to travel on public transport in Paris When the App Has All the Power — and You Have All the Consequences A frustrating experience with a ticketing app in Paris shows how unclear design can mislead users — and why designers should take responsibility when their systems cause real-world problems.

Research Software 59

Research Software Transportation Customer Experience Systems Review 59

UX Planet

FEBRUARY 14, 2024

In this article, we explore how UX designers can harness the power of priming to create more intuitive and engaging user experiences. Priming in UX Design In the realm of UX design, subtle visual or verbal cues can serve as primes, guiding users’ attention and influencing their perceptions and actions.

Customer Experience 98

Customer Experience Travel UX Customer Satisfaction 98

UX Planet

JUNE 1, 2025

This resource allocation reflects a fundamental truth: understanding and optimizing the current user experience often yields more substantial results than the constant introduction of new, unvalidated features. Case Study: VirginAmerica Virgin America undertook a complete website redesign in 2014, grounded in extensive user research.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

The Product Coalition

SEPTEMBER 29, 2020

Or, I am traveling to a new location, I booked a car to take it up to the mountains. Commonly, 80% use cases of our brilliant Products are happy scenarios. What this means is, if you want to book a car, you select the from-to addresses, click book, and your cab is booked. I sat in the car, started the navigation, and on my way I am!

User Testing 173

User Testing Product Research Customer Experience Differentiation 173

Modus Create

MARCH 14, 2023

Marriott’s team wanted to drive awareness about regenerative travel, a concept that inspires travelers to leave the destinations they visit better than when they arrived. The project, titled How to Travel Better , used the latest web technologies to create an interactive user experience.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Mind the Product

FEBRUARY 21, 2017

Before you focus on growth, you need to think about how your product will travel. One lesson learnt here is to avoid over-simplifying user experience and a second even more important lesson is how Osama used data to realise this. Test acquisition channels. Which segment of customers really like this product?

User Testing 144

User Testing Research Software Analytic Tools Data Visualization 144

The Product Coalition

AUGUST 7, 2020

They also have Airbnb Experiences to help foster a sense of community, and having an ‘off the beaten path’ travel experience that lets you connect with local people. The outcome is a loyal travel community, and a source of income for those with a spare bedroom.

Product Management 148

Product Management Product Manager Feedback Software Customer Experience 148

UX Planet

NOVEMBER 4, 2024

Photo by KOBU Agency Usability testing is a user experience (UX) research methodology carried out to uncover problems and opportunities in a design. Basically, usability testing helps you find issues to fix and things to improve in a user interface — whether it’s a prototype or live product. Cambridge, MA: Elsevier. Hertzum, M.

User Testing 75

User Testing Product Research Reporting Tools Testing 75

Mind the Product

JANUARY 16, 2020

Robyn is as a product manager for the Government of Canada with 20 years of experience.“At At the moment, I work on software products used by inspectors in Canada’s transportation sector, but I’ve also worked on products related to travel and online services for Canada’s registered charities.”.

Data Visualization 176

Data Visualization Customer Experience Customer Feedback User Testing 176

Userzoom

AUGUST 15, 2019

Travel internationally. Traveled internationally. However, don’t rely on a single data point , survey questions after each task can help provide you with a richer understanding of the user experience. A combination of different types of behavioral and attitudinal data can help triangulate on the user experience. .

User Testing 118

User Testing Product Research Testing Research Software 118

UX Studio: Product Management

DECEMBER 7, 2020

The most important findings from this discovery phase were the following: The segment of users that are more willing to pay are young adults who need to learn English for traveling or professional purposes. We left out the concept of the island and time travel but kept the colors and style of the original interface.

Feedback Software 105

Feedback Software Research Software User Testing Product Research 105

The Product Coalition

JUNE 13, 2022

Let’s assume that we are trying to improve user experience and increase user engagement on Google Maps Photo by Rob Hampson on Unsplash 2. The fact that users can access everything in one place will make their life easier while traveling Photo by AbsolutVision on Unsplash 6.

Product Management 148

Product Management Product Manager User Testing Customer Experience 148

Userpilot

FEBRUARY 18, 2021

The benefits of a tailored CJM are numerous — from enabling better user experiences to increasing engagement to boosting loyalty. In addition to user experiences, advanced customer journey mapping tools help visualize feelings and emotional states. He’s an avid traveler and a huge fan of Burning Man. . .

Customer Experience 111

Customer Experience User Testing Customer Feedback Weak Development Team 111

The Product Coalition

FEBRUARY 5, 2021

Together with her team, she built a collaborative trip planning application for the web that allowed users to create travel itineraries and share them with friends. As a Product Owner, she employs these same skills when gathering customer feedback on product features and user experience.

Technical Advisors 153

Technical Advisors Reporting Tools Product Management Product Manager 153

Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Userpilot

AUGUST 30, 2024

While there’s a lot to learn from successful customer journey map examples, here are 8 key insights from each map: Spotify : Effective journey maps help integrate features seamlessly by tracking user engagement and identifying areas for enhancement. Starbuck’s map for optimizing repeat customer experiences.

User Friction 105

User Friction Data Visualization User Testing Customer Feedback 105

UX Studio: Product Management

NOVEMBER 24, 2020

We have successfully worked with over 250 clients across various industries, like fintech, fashion, healthcare, banking, traveling, education, digital solutions, just to mention a few. . Our UX experts often travel to meet the client, work right on the spot, and become a true extension of the client’s product team. . Fuzzy Math.

Product Research 116

Product Research Research Software Software Review Technical Review 116

Andrew Chen

JUNE 25, 2019

As a result of this experience, I’m often asked what I’d recommend startups do to grow supply in their marketplace. affordable and unique travel experiences for guests, and great income for hosts. This includes call-outs in the top level nav, in the footer of every screen, and sprinkled throughout the user experience.

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

The Product Coalition

OCTOBER 13, 2021

For instance, time-traveling is taboo as, according to some industry insiders, people may think of a possible trip back in time to change the political system. Long story short As the mobile app market is growing by leaps and bounds, it’s natural that users’ requirements for quality software solutions increase proportionally.

User Testing 147

User Testing Product Research Testing Weak Development Team 147

Gainsight

MARCH 29, 2022

Here’s how product-led growth strategies help your company stand out: They rally your teams around a better user experience. Product-led growth anchors departments across your organization to the north star vision your company chooses, and it motivates all teams to improve the user experience.

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 98