Mind the Product

MAY 5, 2020

Mind the Product burst to life in a London pub in 2010 when we invited 25 product managers to come together to share stories, experiences, and lessons learned. Since then, we’ve put down roots across the globe and are no longer a community of just 25.

Data Visualization 212

Data Visualization Events Blog Leadership 212

Revulytics

JANUARY 30, 2018

This leaves users of Telerik Analytics (formerly EQATEC Analytics) in a bit of a jam as they seek an alternative software usage analytics platform. Get started in 30 minutes with SDK integration and out-of-the-box reporting. Easy-to-use dashboards let you align product and marketing strategies.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools Research Software 59

The Product Coalition

FEBRUARY 15, 2021

Six Fallacies that Prevent Startups from Adopting Agile Successfully From 2010 to 2017, I worked several years in three Berlin-based, fast-growing startups in my capacity as Scrum Master, agile coach, and Product Owner. And that process requires several steps as the following graphic visualizes: Source : What is Agile?

Agile 195

Agile Startups Technical Review Software Review 195

Mixpanel

SEPTEMBER 11, 2019

Speaking about the rollout in 2010, Facebook executive Adam Mosseri said his team stuck to their guns because their experience and intuition told them that it was a good strategy – even in the absence of supporting data, and with a backlash from users. Data-driven vs. data-informed: What’s the difference? Of course not.

Data Visualization 95

Data Visualization User Testing Product Research Analytic Tools 95

Revulytics

SEPTEMBER 28, 2018

But as an intellectual property owner himself (among his trademarked properties is his name) he offered unique and relevant insights about the role of IP in his career – and how that role changed from his playing days to post-professional basketball, saying in this coverage : “I think as an athlete nobody can challenge your unique identity.

Analytic Tools 75

Analytic Tools Data Visualization Reporting Tools Product Research 75

The Product Coalition

FEBRUARY 25, 2024

From its humble beginnings as a DVD rental service to its current status as a global streaming powerhouse, Netflix’s evolution has been marked by relentless innovation and strategic adaptation to changing market dynamics. The company also leveraged data analytics to personalize recommendations and improve the user experience.

Analytic Tools 142

Analytic Tools Entertainment Customer Experience Data Visualization 142

UX Planet

JUNE 13, 2025

The reason was simple: creating visuals was the only easily understandable skill I had that no one else knew how to do, and it was acknowledged. If I ever take another job as a designer, it will be in an organization where other product or service designers are already part of the team. The best and most sustainable way to do that?

User Testing 66

User Testing Data Visualization Customer Experience Research Software 66

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Userpilot

JULY 13, 2021

UI design is a subset of UX and a UI designer is responsible for designing the visual experience of a digital product for users. UI design is a subset of UX and involves designing the visual experience of a user. Top UI designers are curious and are able to uncover deep insights needed for a killer UI design. Let’s dive in!

Research Software 98

Research Software Feedback Software Data Visualization Reporting Tools 98

Mixpanel

MAY 26, 2020

For today’s post, we spoke with Rohit Gossain , who has held multiple product management and data science roles over the last decade with technology companies such as Shutterfly, OpenTable, Adobe, and Expedia Group. . Mixpanel: How have you seen product analytics evolve over the course of your career? What features make sense for them?

Data Visualization 72

Data Visualization Analytic Tools Reporting Tools Information 72

Userzoom

APRIL 4, 2018

While these are extremely important considerations, visually impaired users aren’t the only group you should be considering when you think about web accessibility. 4) Using automated evaluation tools to check for accessibility is enough. 2) Accessibility is just about adding alt text to images.

Data Visualization 96

Data Visualization User Testing Reporting Tools Customer Experience 96

Mind the Product

SEPTEMBER 12, 2018

In 2010 Google announced it would prioritize mobile ahead of desktop when developing new products. Collaboration – Families can divide and conquer on their Action Plans with collaboration tools that enable them to assign tasks, set reminders, comment, share files, etc. But we also knew there were limits to our knowledge.

Analytic Tools 158

Analytic Tools Feedback Software User Testing Product Research 158

Intercom, Inc.

OCTOBER 31, 2019

Tim has spent his entire professional career focusing on productivity, from Sybase to TLA-Tencor to Facebook where, over his six-year tenure (2010 – 2016), the amount of revenue per employee doubled to $1.8 It is no better than the data that you feed into it, and it has no soul. million apiece. “AI is fancy statistics.

Data Visualization 169

Data Visualization Artificial Inteligence Customer Experience Technology 169

Mixpanel

SEPTEMBER 21, 2023

So I revived one of my old Reddit accounts I made back in 2010, Sir Jack, to post something like, “Here’s my 20x gains in four months.” But on places like Reddit, it was easy to see the downsides of anonymous accounts sharing unverified “gains” and trading insights. But it’s never about just one data point.

Analytic Tools 116

Analytic Tools Research Software Data Visualization Technical Review 116

The Product Coalition

MARCH 24, 2021

As we do not have yet data available from live customers?—?or Our Solution: This describes our new product or service and the way the end user makes use of it to perform his job. The target customers are characterized by a single identifiable buyer which is the Head of E-Commerce in most cases and the Data Analysts as end users.

User Testing 158

User Testing Research Software User Friction Customer Experience 158

The Product Coalition

APRIL 7, 2021

Probably, you look for a research-based recommendation of a reliable app development service provider too. After investigating the top mobile app development companies on Clutch and The Manifest, as well as researching their service offering and client feedback, we have compiled this list of the industry leaders in Poland. sk and Bia?ystok.

Research Software 143

Research Software Feedback Software Artificial Inteligence User Testing 143

The Product Coalition

MAY 24, 2018

If you are reading this, I’m assuming that you are doing a good job tracking your product usage data. We’re generating piles of data on our users’ activities every day. From here, many of us are using some kind of general analytics tool, some query interface, to allow us to pull up and visualize this data in different ways.

Data Visualization 60

Data Visualization Analytic Tools Customer Experience Banking 60

Userpilot

FEBRUARY 18, 2021

The term “growth hacking” was coined by Sean Ellis in 2010 after he used this strategy to ignite unstoppable growth for Dropbox, LogMeIn, and other successful startups. In essence, growth hacking boils down to finding small yet effective actions you can undertake with resources and tools you already have to drive business growth.

Customer Experience 111

Customer Experience User Testing Customer Feedback Weak Development Team 111

Mind the Product

MARCH 11, 2020

Our product helps businesses (especially in financial services) use natural language processing to get information and insights from their documents at scale. However, when I finished my PhD in 2010, there were no academic jobs so I moved to Silicon Valley and eventually became a computational linguist at Microsoft.

Research Software 125

Research Software B2C Artificial Inteligence Customer Experience 125

The Product Coalition

NOVEMBER 2, 2022

Instagram’s key features Instagram began in 2010 as a photo-sharing platform. When using Instagram as a platform for sharing photos, a person can: create an account; set up a profile; upload/delete photos; edit images using filters, text, and additional tools; leave comments and give likes; mark locations and tag posts.

Analytic Tools 147

Analytic Tools Research Software Feedback Software User Testing 147

Andrew Chen

JANUARY 9, 2020

How the work of the future will come from new tools, new media formats, and new monetization formats — and how the Passion Economy is different than the Gig Economy. Really interesting report if you’re interested in podcasting/audio and the emerging industry around it. Dashboard clutter. Complementary, but different.

User Testing 110

User Testing Data Visualization Product Marketing Marketing 110

Userpilot

MAY 1, 2024

Amidst this sea of content, the insights of one individual stand out, and that is Lenny Rachitsky. Renowned for his tenure on Airbnb’s product team, Lenny’s professional journey truly began in 2010 when he served as the CEO of a budding startup named “Localmind.”

Feedback Software 102

Feedback Software Analytic Tools User Testing Customer Feedback 102

Mixpanel

MAY 26, 2020

For today’s post, we spoke with Rohit Gossain , who has held multiple product management and data science roles over the last decade with technology companies such as Shutterfly, OpenTable, Adobe, and Expedia Group. . Mixpanel: How have you seen product analytics evolve over the course of your career? What features make sense for them?

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Information 52

Andrew Chen

JULY 19, 2017

After all, the industry’s created several waves of innovation that’s supporting this across multiple layers in the stack: Open source software instead of paid developer tools. Off-the-shelf SaaS tools versus building your own. AWS instead of your own datacenter. Per-click ads instead of Superbowl commercials. Economist ).

Analytic Tools 111

Analytic Tools Startups Data Visualization Customer Experience 111

The Product Coalition

JULY 1, 2019

Your mind runs through your dashboard. The more value you capture the more money, data and other resources you have to invest in delivering yet more value to the market. July 17 : In this workshop I will walk you through the principles and tools of lean product management?—?creating Use Data to Build a Better Startup Faster”.

KPI 113

KPI Data Visualization Workshop Analytic Tools 113

UX Planet

JANUARY 13, 2024

This generation, born between 1997 and 2010 is at the forefront when it comes to embracing technology and their upbringing in an era is reshaping our perspectives on user experience (UX) and interface design. Interfaces should be visually captivating and able to communicate messages at glance. Take streaming platforms like Netflix.

Research Software 98

Research Software UX Technical Review User Testing 98

Intercom, Inc.

APRIL 22, 2019

Rick started Guru in 2013, after successfully founding Boomi (a cloud integration and data management company) and selling it to Dell. Boomi is a cloud integration company that I worked on and built for 10 years and was acquired by Dell in 2010. But the way a customer service person spends their day is different than a salesperson.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Userpilot

NOVEMBER 29, 2021

Analyzing and segmenting your customer feedback data allows you to automate specific responses to CES surveys. Offering in-app self-service support using an in-app resource center or a knowledge base allows users to get help within the app whenever they need it. What is Customer Effort Score (CES)? Source: Nicereply. Email CES surveys.

Customer Experience 98

Customer Experience Feedback Software Customer Feedback User Testing 98

UX Studio: Product Management

JULY 12, 2021

It is sometimes difficult to filter through them, especially when looking for a specific service, such as eCommerce web design. We reviewed their portfolios and services and created our top list of eCommerce web design agencies to work with. Over the years, the number of design agencies has boomed.

Research Software 93

Research Software Data Visualization Feedback Software Analytic Tools 93

Intercom, Inc.

APRIL 7, 2022

On March 8, they incorporated their management tool. Sometimes, to develop a valuable service for your customers, you have to take one step back and understand what they need from you at that moment and where your gaps are. ” They only worked on things they deemed important; “no fluff,” they said.

Analytic Tools 118

Analytic Tools Customer Experience User Testing Data Visualization 118

Intercom, Inc.

JULY 11, 2019

As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. Kaitlin: You’re the General Manager HubSpot’s Service Hub.

Customer Experience 188

Customer Experience User Testing Customer Feedback Feedback Software 188

eG Innovations

DECEMBER 11, 2020

Robust, resilient IT systems are crucial to data-driven operations. Whether these systems drive internal processes or deliver customer-facing services, the need for reliability and availability remains the same. So, why would you deliberately try to break your services? What is ‘Chaos Monkey’? Breaking things the correct way.

Engineering 86

Engineering Data Visualization User Testing Customer Experience 86

Mind the Product

MAY 16, 2018

In just over five years, Ford was reporting $20 billion in profits and was the only automotive company in the US to avoid a government bail-out. The data says that I’m not alone in that feeling. A tool that I use to facilitate constructive feedback in coaching is the Johari window. What was the secret sauce to Mulally’s success?

Weak Development Team 120

Weak Development Team Automotive Data Visualization Feedback Software 120

Intercom, Inc.

MAY 10, 2018

Here are five quick takeaways: Collaborative tools like Dropbox and Slack benefit from built-in virality , where teams adopt them together – and they represent a tidal wave of software products that truly understand the relationships between people. Switching to a different service is something that takes a lot of effort.

User Testing 224

User Testing Customer Experience Onboarding KPIs Customer Feedback 224

Userpilot

SEPTEMBER 18, 2020

” – I heard a CEO of a SaaS sales tool ask me and I cringed a little. What do you need to do to see the value of this tool? You don’t need to show them how to invite their team members, group accounts by brand, use post engagement analytics, or generate client reports – not just yet.

Onboarding KPIs 105

Onboarding KPIs Education Analytic Tools Feedback Software 105

Gainsight

APRIL 26, 2019

But in the world of The Next Generation , Picard knew the value of the Prime Directive—of adhering to a strategic framework in service of the overall mission. So how do you sort out 2010 leaders from 2020? Customer Success 2010. Creates detailed processes and analytics to collaborate with product team. Focused on growth.

Leadership 79

Leadership Customer Experience Data Visualization Analytic Tools 79

Intercom, Inc.

SEPTEMBER 22, 2022

They work with consulting firms, hire their own analysts, buy data management software. Michele Hansen is the co-founder of Geocodio , a SaaS business that provides geocoding and data matching for addresses. But we’re not here today to talk about coordinates, maps, or data points. They’ll tell me what’s going on?

User Testing 138

User Testing Customer Experience Research Software Customer Feedback 138