Intercom, Inc.

JUNE 20, 2018

As Intercom’s customer base moved upmarket, it became increasingly obvious to us in Sales that what worked well in our product for early-stage startups didn’t for larger companies. We were laser-focused on helping everyone buy Intercom and nailing the fundamentals of SaaS sales.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

UX Studio: Product Management

JULY 12, 2021

Agencies with specific eCommerce platforms in focus and full-stack eCommerce design companies. We have experience in completing eCommerce website design from scratch as well as UX research services for eCommerce platforms, which gives the team a unique skill set when working with our partners.

Research Software 92

Research Software Data Visualization Feedback Software Analytic Tools 92

The Product Coalition

JANUARY 15, 2019

And at times, they should be turned on their heads to address unexpected shifts in culture, technology, and/or regulation. This includes a bunch that are building on, or into, nascent platforms like the blockchain, quantum computing, VR, and even AI. Here’s what I mean: 1? —? which, I believe, is to our joint detriment.

Feedback Software 84

Feedback Software Customer Feedback White Paper Data Visualization 84

UX Studio: Product Management

DECEMBER 7, 2022

Including UX research in any UX project is crucial for all businesses with any digital platform. It’s an extremely powerful tool to understand your audience better, make data-based design decisions, and invest in the right solutions. Our team has everything you need to boost your business and have a truly unique platform.

User Testing 52

User Testing Research Software Product Research UX 52

UX Studio: Product Management

SEPTEMBER 16, 2021

Apart from working with established brands and startups, we assess the expertise of various companies and create our independent rating list of trustworthy design companies. Imagine you would like to design a new mobile app interface in Berlin. At UX studio, we work with rising startups and established enterprises worldwide.

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

Modus Create

JULY 30, 2021

Evaluative research methods evaluate your understanding of the problem space or how well a solution works. Its scope is more specific as researchers use them to evaluate how effective a proposed solution might be. For example, asking a user questions such as “Would you pay for this app?” Customer Feedback Analysis.

User Testing 98

User Testing Product Research Research Software Customer Feedback 98

Arpit Rai

OCTOBER 29, 2019

What’s the difference between product management in B2B/SaaS and B2C? You could build a B2B/SaaS company that does $50 million in revenues even with a few hundred customers. That said, a lot of B2B/SaaS companies (Dropbox, Mailchimp etc.) back in 2011–12. To be honest, I haven’t worked in the B2C sector.

Analytic Tools 52

Analytic Tools Research Software Feedback Software B2C 52

The Product Coalition

SEPTEMBER 2, 2019

It was launched in 2011 and went broke in 2013 because people didn’t buy the product. And Google Wave is a universal communication platform that appeared in 2010 and was closed in 2012, as nobody could understand what it was or how to use it. It’s obvious that these tools were developed with little or no customer participation.

User Testing 60

User Testing Customer Feedback Product Research Customer Experience 60

The Product Coalition

FEBRUARY 18, 2019

… And what that means for startups and innovators today [We were] just sentient puppets on God’s stage: indeed, our taskmaster was merciless, merciless, so long as our bruised feet could stagger forward on the road … so very brief and sore was life with us. Startups, though, are vaporous?—?they Lawrence (i.e.

Agile 61

Agile Product Research Data Visualization User Testing 61

Mind the Product

FEBRUARY 27, 2020

When Petra Wille was in her first job, working as a software engineer for Burda Media , she visited Hamburg for a work project and promised herself she would live in the city one day. “I Petra joined German social network Xing as product manager for Xing’s events platform and was soon also responsible for recruitment and job boards.

Consulting 107

Consulting Travel Customer Experience Startups 107

Arpit Rai

OCTOBER 29, 2019

What’s the difference between product management in B2B/SaaS and B2C? You could build a B2B/SaaS company that does $50 million in revenues even with a few hundred customers. That said, a lot of B2B/SaaS companies (Dropbox, Mailchimp etc.) back in 2011–12. To be honest, I haven’t worked in the B2C sector.

Analytic Tools 40

Analytic Tools Research Software Feedback Software B2C 40

The Product Coalition

FEBRUARY 22, 2021

Scrum’s Achilles Heel: Product Discovery In the attempt to fill Scrum’s product discovery void, product delivery organizations regularly turn to other agile frameworks like lean UX, jobs-to-be-done, lean startup, design thinking, design sprint?—?just software is eating the world?—?, just to name a few. 2) In Chapter 2?—?“The

Product Research 97

Product Research User Testing Customer Experience Reporting Tools 97

Intercom, Inc.

FEBRUARY 6, 2020

Since then, she’s helped grow the Udemy’s B2B SaaS arm to more than 5,000 enterprise customers, which include the likes of Pinterest, Adidas, and General Mills. This is Season Two of Scale , Intercom’s podcast series on moving from startup to scale-up. Listen to the full episode or check out Yvonne’s key takeaways below.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

Mind the Product

MAY 29, 2018

His startup career includes Tumbleweed, Timestamp, WildPackets, inCode, and many others. Christina has helped to grow companies like LinkedIn, Yahoo, Zynga, and the New York Times, as well as numerous startups throughout Silicon Valley. Nir is also an active investor in habit-forming technologies. Nir Eyal, Author and Investor.

Technical Cofounder 77

Technical Cofounder Fractional CTO CTO Coach User Testing 77

freshtrax

AUGUST 6, 2019

From internship to startup. Before btrax Japan opened, a few eager Japanese entrepreneurs and students joined btrax in San Francisco to gain experience working for a startup in Silicon Valley. btrax has organized multiple startup events since 2010 including Japan Night and Asian Night to foster entrepreneurs from overseas.

User Testing 81

User Testing Customer Experience Naming Vision 81

Mixpanel

AUGUST 7, 2018

The author prophesized a “dating apocalypse” and decried the multifarious dating apps of the day. Back then, Hinge’s app–just like Tinder and Bumble–allowed profile swiping, a feature inspired by slot machine gaming psychology and widely blamed for trivializing modern romance. Communing with customers.

Data Visualization 65

Data Visualization Customer Feedback User Testing Customer Experience 65

Intercom, Inc.

OCTOBER 1, 2020

If you’re setting out on your roadmap journey it’s important that it reflect the point of the journey that you’re on – having everyone in a startup of 5 or 6 sharing daily tasks each morning makes sense as they work together to build a feature but in a larger company it’s a recipe for chaos. Paul: No comments.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

If you’re setting out on your roadmap journey it’s important that it reflect the point of the journey that you’re on – having everyone in a startup of 5 or 6 sharing daily tasks each morning makes sense as they work together to build a feature but in a larger company it’s a recipe for chaos. Paul: No comments.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

AUGUST 26, 2021

Join us as we recall the initial aha moment, the early startup missteps, and the major milestones that have marked our first 10 years. Karen Peacock: So Intercom is and will be the modern customer communication platform. But in 2011, Intercom was only a small group of friends, Eoghan McCabe, Ciaran Lee, David Barrett, and Des Traynor.

Feedback Software 223

Feedback Software Analytic Tools Customer Communications Data Visualization 223

UX Planet

APRIL 30, 2024

Avoiding the 7 most common mistakes founders make when building a design team and culture in their startups. Neglecting to learn about design Many startup founders, often from engineering or business backgrounds, might not fully grasp the concept of “good UX” or the overall importance of design. Firstly, congratulations!

Startups 52

Startups Reporting Tools Research Software User Testing 52

Userpilot

JULY 6, 2021

How many people should there be in your SaaS product marketing team? Let's talk about how to build and structure product marketing teams for SaaS products. Table of Contents: What does a SaaS product marketing team do? Table of Contents: What does a SaaS product marketing team do? Conclusion.

Research Software 98

Research Software Feedback Software Product Marketing Marketing 98

Intercom, Inc.

OCTOBER 29, 2020

I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. And so after a few more years doing that, I left and joined a startup. At the same time, I was doing a bunch of startup advisor work.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Intercom, Inc.

JULY 25, 2019

Maybe it’s useful to actually to share some examples instead of talking about this in the abstract, but it’s basically about us having a predictable system. Obviously our goal, like any product and engineering team, is to ship great software that customers, love, value use, etc. We actually have a bit of a system.

Research Software 209

Research Software Feedback Software Product Research User Testing 209

The Product Coalition

OCTOBER 26, 2021

Even if you’re not building a music streaming platform, the model presents a new way of empowering self-organizing teams and building a product loved by millions of users. Each squad is designed to function like it’s own mini-startup, with all of the skills needed to build a product, (design, testing, engineering, etc).

User Testing 110

User Testing Research Software Feedback Software Product Research 110

UX Planet

FEBRUARY 26, 2024

In reality, none of the reasons that promote this practice have any scientific basis, in the sense that no one has ever bothered to conduct a study to determine whether speculative work is a valid system for evaluating a candidate. It’s a familiar practice, something they themselves might have gone through when they were job candidates.

Research Software 83

Research Software Feedback Software User Testing Data Visualization 83

Business of Software Conference

JUNE 29, 2020

what to build, what programs to roll out, how a process should work), our company’s solutions are only as good as we are. Teresa Torres (Product Discovery Coach, Product Talk) – Managing Outputs vs Outcomes from Business of Software Conference. But if we make all the output decisions (e.g.

User Testing 59

User Testing Feedback Software Research Software Product Research 59

Balsamiq

APRIL 23, 2018

First off, they created the User Centered Design Canvas , a powerful tool for analyzing product/market fit, value proposition, brand strategy, and more in a single document. One of Alina's mobile app projects. One of Alina's web app projects. It was 2011 when I started using Balsamiq. Why and how do you use Balsamiq?

User Testing 73

User Testing UX Data Visualization Research Software 73

UX Studio: Product Management

FEBRUARY 26, 2019

Later, as software became more and more important, Ideo turned to interaction design. A San Diego-based UX design agency, Telepathy originally started as a web design firm in 2011 and later became a UX agency. HBO and T-mobile count among UX studio’s best-known clients, but we have also worked with dozens of fast-growing startups.

UX 80

UX Data Visualization Research Software Analytic Tools 80

Balsamiq

APRIL 23, 2018

First off, they created the User Centered Design Canvas , a powerful tool for analyzing product/market fit, value proposition, brand strategy, and more in a single document. One of Alina's mobile app projects. One of Alina's web app projects. It was 2011 when I started using Balsamiq. Why and how do you use Balsamiq?

User Testing 40

User Testing UX Data Visualization Research Software 40

The Product Coalition

JANUARY 20, 2020

Startups and big businesses all over the globe use explainer videos to introduce their products, services, or tell about their brands creatively. Thought-out script and modern visual technologies of their movies are the key factors that make videos really outstanding.

Research Software 78

Research Software Feedback Software User Testing Product Research 78

DISQO

SEPTEMBER 25, 2019

Look no further than Portland-based Cambia Health Solutions, unsung heroes in a healthcare industry not particularly known for its groundbreaking ideas. Cambia is also the company behind Basefit , a startup designed to improve the health of military personnel and soldiers. Behind their enviable success, there’s empathy at play.

Healthcare 40

Healthcare User Testing Development Team Review Systems Review 40

DISQO

SEPTEMBER 25, 2019

Look no further than Portland-based Cambia Health Solutions, unsung heroes in a healthcare industry not particularly known for its groundbreaking ideas. Cambia is also the company behind Basefit , a startup designed to improve the health of military personnel and soldiers. Behind their enviable success, there’s empathy at play.

Healthcare 40

Healthcare User Testing Development Team Review Systems Review 40

Business of Software Conference

MARCH 30, 2021

You’ve ran BoS for over a decade, and this is Business of Software’s 100th podcast episode. So just in case there’s anyone out there who doesn’t know who you are, and what, what you do, do you want to give us a bit of backstory about you and the Business of Software? Kirk Baillie. Mark Littlewood. Kirk Baillie.

Feedback Software 52

Feedback Software Weak Development Team Events Customer Experience 52

Intercom, Inc.

MARCH 29, 2022

We introduced Intercom as the Engagement OS , the customer communications platform that enables the most critical component of the modern customer journey: ongoing engagement, throughout the customer journey – from acquiring to onboarding, activating, support, and beyond. Our platform is a unified system. We’ll help.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Userpilot

OCTOBER 20, 2023

Product managers will have to learn how to leverage it for data and customer feedback analysis , and to improve decision-making. Agile and Lean methodologies continue to hold sway in SaaS product management. It’s been over 22 years since the Agile Manifesto was released and The Lean Startup by Eric Ries was published in 2011.

Data Visualization 106

Data Visualization Analytic Tools Feedback Software Reporting Tools 106

Intercom, Inc.

AUGUST 23, 2018

Technology leads to exponential change. Malcolm McLean’s system. Systems for managing change. Extending Design Systems. Giant metal birds land on the paths and unload massive boxes of cargo: food, equipment, tools, weapons, and so on. Amazing riches and new technology flood the island. Table of contents.

Customer Experience 136

Customer Experience Feedback Software Technology Weak Development Team 136

The Product Coalition

AUGUST 1, 2019

The few widely-available definitions This is the closest thing to a widely accepted definition of a Product Manager This Venn diagram from Martin Eriksson’s 2011 blog post is one of the most frequently cited definitions on any piece which explores the nature of the Product Management role. and has to work with what has been ‘given’.

Definition 60

Definition Data Visualization Product Management Product Manager 60