Mobile Customer Response Rates Grew by 20% Last Year: New Data from our 2018 Benchmark Report
Alchemer Mobile
FEBRUARY 21, 2019
Customer centricity and customer experience management are the hot topics of this year’s business conversations. In 2018, companies reached out to 25% of their customer base ; on Android, the rate was 21% while on iOS, it was 28%. Looking at individual systems, the response rate is 94% on iOS and 88% on Android.
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