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Mobile Customer Response Rates Grew by 20% Last Year: New Data from our 2018 Benchmark Report

Alchemer Mobile

Customer centricity and customer experience management are the hot topics of this year’s business conversations. In 2018, companies reached out to 25% of their customer base ; on Android, the rate was 21% while on iOS, it was 28%. Looking at individual systems, the response rate is 94% on iOS and 88% on Android.

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How to Create Better Mobile Surveys

Alchemer Mobile

In 2019, apps sent 44,849,700 consumer surveys, which is a 29 percent increase from 2018. The most surprising (and satisfying) finding is that even with the year-over-year increase in the number of surveys sent, the survey response rate held steady at 18 percent compared to 2018’s 19 percent. Millions of dollars are spent managing it.

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Core responsibility: How we scaled our core technologies team

Intercom, Inc.

It’s a familiar problem for all companies that scale fast – how do you keep your core technologies manageable for the increasing number of teams that depend on them? How our core technologies were being used was also diverging, leading to needlessly increased complexity in our systems.

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Tools to Collect More Mobile Customer Feedback

Alchemer Mobile

As a product manager, you’re probably on the other end, watching the app user analytics roll in, wondering why shopping cart abandonment has suddenly spiked. When you have the right feedback system in place and a clear customer journey map , you can quickly prompt mobile app customers at the right time and place.

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The Future of Digital Health: Realities vs Opportunities

The Product Coalition

Healthcare providers all around the world are moving to digital health technology due to its tremendous potential to address critical industry concerns and improve healthcare quality. Patients can manage their health outside of clinic appointments with decision assistance apps like this one.

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5 Machine Learning Lessons for Product Managers

Mind the Product

What does it mean for us as product managers? According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. What does it mean for us as product managers? Could we create a new experience that previously was not possible?

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Quantum UX Research

UX Planet

This is due to quantum parallelism — the ability to evaluate multiple calculations simultaneously. In particular, quantum computing will enable computational modeling of incredibly complex chemical and biological systems, like human brains, at atomic resolutions. Physical Review Letters, 125(4). Physical Review A, 98(3).