Userpilot

DECEMBER 2, 2019

With 2020 fast approaching, now’s the perfect time to make sure you’re using the right tools for the job. We’re going to look at the five best customer success tools for 2020. The best part, however, is that your CS team can then improve your in-app messaging. There are a lot (and we mean a lot!)

Analytic Tools 66

Analytic Tools Feedback Software Data Visualization Reporting Tools 66

Userpilot

MAY 30, 2024

For Google, this is finding an answer to a challenging question, for Facebook – connecting with 7 friends in 10 days, and for Slack – sending 2000 messages. Aha moment examples from famous brands Let’s wrap up by analyzing the Aha moments for a handful of B2B and B2C products. How do users experience Slack value?

Onboarding KPIs 85

Onboarding KPIs Data Visualization Analytic Tools User Testing 85

Intercom, Inc.

JANUARY 28, 2020

Enter GetAccept , the all-in-one platform for B2B sales teams that brings video, live chat, proposal design, document tracking and e-signatures together to simplify the life of a sales team. This ensures that throughout the entire buying experience, the prospect is receiving personalized messages from the same sales rep.

Customer Communications 138

Customer Communications Inbound Customer Experience Outbound 138

The Product Coalition

JULY 21, 2022

Although the world experienced a tough year in 2020, the national market saw double-digit global e-commerce platform growth. Here are some e-commerce facts that you should know: Latin America witnessed $ 85 billion in e-commerce sales (2021), increasing 25% from $ 68 billion (2020). billion (2020). billion by 2025 from $46.2

Reporting Tools 146

Reporting Tools Artificial Inteligence Data Visualization Wireless 146

Product Management University

APRIL 9, 2020

If there was ever a time to make sure your product priorities and marketing messages are in lockstep with the new priorities of your target customers, it’s now. Enroll in Product Management University On-Demand and get certified for $99 through April 30, 2020. Here are three things you should do ASAP.

Customer Experience 130

Customer Experience Healthcare B2B Framework 130

ProductPlan

MARCH 4, 2022

Note: We’ll assume your company sells B2B SaaS software. Let’s say that when you drafted the bio for your persona, you had learned that the typical user of your B2B app would be using it in an office. But that has all changed since 2020, hasn’t it? 3 Reasons Your User Personas Might Have Changed. Your users are now remote.

Customer Experience 84

Customer Experience Customer Feedback User Testing Feedback Software 84

Alchemer Mobile

MARCH 18, 2021

You can reach us here or message us on social media @Apptentive. So I’ll let the team decide who the winners are there, and they will message you. So at a really high level, people turned en masse to mobile apps in 2020. The data runs through all of 2020. You’ll hear me say this a few times.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Pragmatic Marketing

MARCH 2, 2020

Editor’s Note: You can learn details about how to employ the competitive landscape paradigm discussed in this blog in Larry and Marc’s article, “Mapping International Go-to-Market Strategies: Using the Competitive Landscape as Your Guide,” in the Winter 2020 issue of The Pragmatic. Working with U.S.

Marketing 91

Marketing B2B Customer Experience Consulting 91

Pragmatic Marketing

MARCH 2, 2020

Editor’s Note: You can learn details about how to employ the competitive landscape paradigm discussed in this blog in Larry and Marc’s article, “Mapping International Go-to-Market Strategies: Using the Competitive Landscape as Your Guide,” in the Winter 2020 issue of The Pragmatic. Working with U.S.

Marketing 91

Marketing B2B Customer Experience Consulting 91

DemandMatrix

MAY 26, 2020

Q2 2020 will go down in the history books as one of the most challenging environments for B2B sales. What is clear is that your carefully crafted 2020 revenue plan evaporated in March. Firms need to pivot quickly into new markets, messaging, and value propositions.

Data Visualization 52

Data Visualization Marketing Healthcare B2B 52

Intercom, Inc.

JUNE 9, 2020

Neil Webb (@neilmwebb) March 31, 2020. Kalb also stressed how important this employee empowerment is to improving the long-term health of a B2B organizations like hers. As Kalb says, putting your people first, especially in stressful times, creates a ripple effect for B2B organizations.

Strategy 197

Strategy Feedback Software Customer Experience Reporting Tools 197

Mironov Consulting

DECEMBER 31, 2019

The Business of Software conference team is bringing me back to Boston for a 2020 talk on how to hire a Head of Product. When: 21st-23rd September 2020. Rich has led B2B/enterprise product management teams at every stage of company evolution, and helped a score of clients hire strong product leaders.

Artificial Inteligence 52

Artificial Inteligence Finance Leadership B2B 52

Userpilot

APRIL 10, 2023

Large user base: it allows you to increase user population quickly, which is essential for products that rely on the network effect, like social networks, messaging apps, or e-commerce marketplaces. In contrast, the average free trial conversion rate in the B2B SaaS space is around 17%. Loom, the video-messaging app, is great at that.

Feedback Software 73

Feedback Software Analytic Tools User Testing Strategy 73

Bain Public

AUGUST 13, 2020

(Montreal, Canada) – Paul Ortchanian, Founder, CEO, Head of Product, Data and Strategy of Bain Public , will be leading a workshop on August 21st in collaboration with Acceleprise : The B2B SaaS-focused accelerator. This online event will host a select 8 early stage SaaS companies from it’s Toronto hub! Session Information. Date: August 21st.

Workshop 52

Workshop B2B Data Visualization Leadership 52

Userpilot

FEBRUARY 12, 2021

However, our State of SaaS Product Onboarding study we did in 2020 (2021 report coming soon!) Of the 1000 companies we signed up for to study their onboarding, 73% of B2C companies offered a free or freemium product, and 86% of B2B brands offered a free trial instead of freemium. Why Does Freemium Make More Sense for B2C and SMB-B2B?

User Testing 98

User Testing Reporting Tools B2C Customer Experience 98

Mixpanel

JANUARY 20, 2020

In 2019, we shipped over 80 features and wanted to share some highlights to help you get the most out of Mixpanel – and innovate faster in 2020. Personalize messages and analyze their impact with ease. The Messages & Experiments product evolved significantly in 2019. Hello 2020! Product Highlights.

Data Visualization 71

Data Visualization Analytic Tools Customer Experience Customer Feedback 71

Intercom, Inc.

MARCH 28, 2022

Whether B2C or B2B, all businesses must now deliver digital experiences that are easy to use, delightful, and personal. While customers were already starting to show a clear preference for digital channels such as messaging , COVID-19 amplified this pressure to connect with customers online or risk not connecting with them at all.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Userpilot

JULY 20, 2021

You’ll know what you need to tweak, like: Product messaging. As we found out in our State of SaaS Onboarding 2020 research , 40% of SaaS brands don’t have a welcome screen. Many B2B SaaS users dislike product tours. You shouldn’t drop a ton of messages in front of your users and hope they’ll understand. Sales approach.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

DISQO

OCTOBER 24, 2019

While it’s no secret that services businesses have undergone a massive transformation over the past five years, I foresee these changes reaching a critical inflection point in 2020. healthcare system, to better understand their Spanish-speaking consumers’ reactions to their marketing messaging and targeted health content.

Reporting Tools 58

Reporting Tools User Testing Data Visualization Research Software 58

Gainsight

NOVEMBER 18, 2019

Over the past few years, appreciation for B2B Customer Experience programs has grown stronger across board rooms thanks to business leaders who have successfully aligned their company’s marketing, sales, and customer success strategies around the needs and preferences of customers. Ensure you have “real” buy-in.

B2B 8

B2B Customer Experience Data Visualization Feedback Software 8

Userpilot

JULY 19, 2021

Send a personalized in-app welcome message when a new user signs up. In addition, the same research shows that companies that successfully engage their B2B customers achieve 63% lower churn, 55% higher share of wallet, and 50% higher productivity. Walker’s study of 2020 found that 86% of customers valued great customer experiences.

Analytic Tools 97

Analytic Tools Research Software Reporting Tools Customer Communications 97

Gainsight

APRIL 13, 2020

Gainsight PX Product Analytics Aggregated Stats Q1/2020. In B2B the GTM model is based on high-touch, where sales cycles are longer and vendors tend to rely on hand-holding the customers throughout the different stages from prospecting to onboarding, renewal, and expansion. The demand for subscription services is on the rise.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 52

Business of Software Conference

APRIL 9, 2021

Streaming direct from the USA and Italy, two titans of remote working spoke at BoS Online Europe back in 2020. Um, and then a few days later, we had our admin HR team, say, send the message to everyone. Everybody’s slowing down, including your customers so often, we’re b2b. Don’t feel bad. Natalie Nagele.

Weak Development Team 40

Weak Development Team Software Review Definition Customer Experience 40

DISQO

OCTOBER 24, 2019

While it’s no secret that services businesses have undergone a massive transformation over the past five years, I foresee these changes reaching a critical inflection point in 2020. healthcare system, to better understand their Spanish-speaking consumers’ reactions to their marketing messaging and targeted health content.

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

DISQO

OCTOBER 24, 2019

While it’s no secret that services businesses have undergone a massive transformation over the past five years, I foresee these changes reaching a critical inflection point in 2020. healthcare system, to better understand their Spanish-speaking consumers’ reactions to their marketing messaging and targeted health content.

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

The Product Coalition

SEPTEMBER 14, 2020

For example, it is impossible to create any relevant marketing materials and core messaging when you don’t fully understand where you are going?—?which I see this more often with B2B startups, where the validation is slower and doesn’t necessarily involve a lot of “build” and “measure”.

Startups 100

Startups User Testing Agile Product Research 100

Product Talk

MAY 10, 2023

An admin might create a user on the web console and then that user logs in on the mobile app and then they send a message through to other members of their group. knowledge, but then when we transitioned to B2B, then it was like, “How do security teams use walkie-talkies, and how do retail stores use walkie-talkies?”

Product Research 130

Product Research User Testing Feedback Software Research Software 130

Gainsight

OCTOBER 14, 2020

With the year 2020 delivering what it has, we can all feel nostalgic about turning back the hands of time to a simpler life of socializing, hugging, and unrestricted travel. . In the B2B space, product-driven companies have typically grown faster at scale versus sales or marketing-led organizations. Yes, you read that right.

Product Research 52

Product Research Feedback Software User Testing Customer Feedback 52

Userpilot

FEBRUARY 25, 2021

in revenue in 2020. But to succeed, you have to get the right message out, at the right time, and to as many people as you can who fit your customer persona. Source: Userpilot-test which messaging works best for each of your segments with custom welcome screens! in revenue in 2020. Outbound vs. Inbound.

Research Software 62

Research Software User Testing Outbound Marketing 62

Amplitude

JUNE 23, 2020

The Zendesk 2020 Customer Experience Trends Report found that 74% of customers feel loyal to a particular brand or company, and 57% of respondents said that customer service influences their loyalty to a brand. For B2B companies, it’s even worse: 66% stopped doing business with a company after a bad experience.

Customer Experience 87

Customer Experience Data Visualization Customer Feedback User Testing 87

Gainsight

JANUARY 20, 2021

If we learned anything in 2020, we can plan all we want, but in the end, we need to listen to our customers to pivot and keep up with the times. CX Center is our command center for B2B CX. Below, we’ll explore five ways you can be a better listener so your customers feel heard and how Gainsight CX can help you put these into practice.

Feedback Software 59

Feedback Software Customer Feedback Customer Experience User Testing 59

The Product Coalition

OCTOBER 27, 2020

In 2020, crowdfunding is a powerful tool for social good, allowing for people all over the world to donate to crisis relief charities, political causes, and to pay struggling individuals’ medical bills. Think about key messages, like your elevator pitch, and your ‘ north star ’. What is Crowdfunding?

Feedback Software 89

Feedback Software Customer Experience Entertainment Advertising 89

Intercom, Inc.

NOVEMBER 5, 2019

We do some interesting things in terms of implementing automated text messaging and leveraging chatbots and things to that nature. Because you sent me an email, you called me, you sent me a text message. To Derek’s point, I think a lot of walls get broken down in selling B2B software these days.

Research Software 139

Research Software User Testing Analytic Tools Reporting Tools 139

Intercom, Inc.

DECEMBER 21, 2021

Later’s Farhan Virji on adapting B2C support strategies for B2B teams. On the surface, B2B customer support issues might look quite different from those of B2C. The 2020 Summer Olympics in Tokyo finally took place. So I think that’s where B2C has a much higher level of impact than B2B.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

UX Studio: Product Management

JANUARY 11, 2022

Our expertise, impact, and dedication have been recognized by Clutch, the global B2B rating platform. Besides, we also joined an exclusive Zeplin agencies membership in 2020. Spend a few seconds assessing its usability and message. UX studio was named the Top UX agency 2021.

Research Software 81

Research Software User Testing Customer Experience Data Visualization 81

Intercom, Inc.

MARCH 12, 2020

And while more paths of communication mean more opportunities to make a positive impact, they also require you to tailor the right messaging to the right channel. But we wake up now in 2020 and think, ‘Oh my gosh, things have changed.’ This transcends across B2B and B2C. Take chatbots, for example.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

Intercom, Inc.

JANUARY 3, 2020

“Either 2020 to 2030 will either be the decade of the smart home, or that it turns out the smart home’s just not going to ever happen” Paul: I think there’s actually an interesting thread running through this. Des: Search plus messaging is the new browse plus explore, which is kind of crazy. Des: Yeah, totally.

Reporting Tools 118

Reporting Tools Technical Review Onboarding KPIs User Testing 118