UX Planet

MAY 27, 2025

For decades, banks competed through branch locations, branding and fee structures. billion in 2020. Dont Just DigitizeRevolutionize EPAM research (2020) shows 63% of people choose their primary bank based on trust. Brand Authenticity Wins People can spot inauthenticity online from miles away.

Finance 99

Finance Research Software Feedback Software Analytic Tools 99

Alchemer Mobile

APRIL 28, 2021

One size did not fit all for Utilities apps in 2020. issues with supply chains, global price drops, and budget constraints impacted each brand differently. Utilities mobile teams also increased the percentage of people they prompted for feedback in 2020 to 31%, which is higher than the macro average of 25%. Surveys and Messages.

Feedback Software 234

Feedback Software Systems Review User Testing Travel 234

Alchemer Mobile

MAY 12, 2022

Brands were still eager to talk to their consumers, but the 2021 data story paints an interesting picture around caution in their approach, particularly around surveys. Basing product decisions on only 5% of your brand’s consumer base is a flawed and dangerous strategy. The housing market had a wild year.

Data Visualization 264

Data Visualization User Testing Reporting Tools Feedback Software 264

Alchemer Mobile

APRIL 20, 2022

Pandemic-driven lockdowns drove hoards of new consumers into mobile Shopping apps in 2020, and in 2021, many stayed in mobile experiences rather than going back to in-person shopping. eCommerce brands were in a boon last year, and they capitalized on engaging with the increased volume of consumers through their mobile experiences.

User Testing 243

User Testing Feedback Software Customer Experience Customer Feedback 243

Alchemer Mobile

MAY 7, 2020

Apptimize, An Airship Company, helps brands rapidly iterate to make amazing user experiences across all their digital channels through A/B Testing and Feature Release Management with a mobile-first lens. mParticle is the customer data platform for brands leading the CX revolution. Core mobile in-app feedback tools & solutions.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Product Management University

OCTOBER 20, 2020

The B2B Product Manager October 2020. Establishing a Strong Brand Identity for Your Product Management Team: Why It’s Necessary! Product Demo Workshop November 12, 2020. August 2020. The post B2B Product Manager Magazine October 2020 appeared first on Proficientz. Product Management Playbook.

Magazine 130

Magazine B2B Product Research Product Management 130

Alchemer Mobile

DECEMBER 21, 2022

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Truly powerful mobile customer engagement comes from hyper-specific brand interactions. Risks Shifted to Fans: Customers whose expressed emotion has shifted from negative to positive, or from Risk to Fan.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Alchemer Mobile

MARCH 26, 2021

When we were writing this post, we did a little research to see what other brands were saying about mobile customer experience. Typically, when brands claim this, it’s more of a marketing technique and less of an actual pillar in their product strategy. So, we won’t waste your time. Sound good? Make personalization a priority.

User Testing 257

User Testing Customer Experience Feedback Software Customer Feedback 257

Alchemer Mobile

DECEMBER 16, 2020

COVID-19 hit finance apps with a one-two punch, and many brands are still adjusting to find their new normal. Between heavy increases in usage as well as staggering drops in economic activity, 2020 was a roller coaster for banks, insurance companies, budgeting apps, and everything in between. stars to four stars.

Finance 243

Finance Feedback Software User Testing Data Visualization 243

Alchemer Mobile

MAY 19, 2021

mParticle is the customer data platform for brands leading the CX revolution. We think we’re pretty great – and so do many leading enterprise brands such as eBay, CNN, Viacom, Capital One, JetBlue, Arby’s Postmates, Zillow, Norwegian Cruise Lines, Safeway, Sonic, and more. Mobile in-app feedback tools & solutions. Apptentive.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

The Product Coalition

AUGUST 25, 2020

As brands realize the paramount importance of innovation and digital disruptions, the popularity of digital transformation services and IT consulting is increasing. The Most Trusted Digital Transformation Consultants in Singapore for 2020 1. It actively partners with top brands like Kaspersky, Logitech, Microsoft, Qnap, and others.

Research Software 115

Research Software Feedback Software Consulting Artificial Inteligence 115

The Product Coalition

OCTOBER 26, 2020

That’s why we have collected the top five user experience agencies in the world that have designed thousands of digital products for the most loved and popular brands. This studio was founded in 2013 by Dima Venglinski and collaborated with top brands like Google, Rolls Royce, Huawei, Bolt, Pipedrive, Atlassian, Zoom, and many others.

Customer Experience 115

Customer Experience Research Software User Experience User Testing 115

Alchemer Mobile

MARCH 18, 2021

Brands shifted focus to improving long-term retention. Brands only lost an average of 4% of consumers in this group thanks to precise segmenting and proactive, personalized outreach. So at a really high level, people turned en masse to mobile apps in 2020. The data runs through all of 2020.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Alchemer Mobile

AUGUST 6, 2020

Product managers are rapidly advancing their skills, and as a result, the industry as a whole has had to level-up to compete as the world’s biggest brands continue to adopt a mobile-first approach. In reality, our data shows that brands only hear from less than 1% of their customer base, which we call the “vocal minority.”.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Management 179

Alchemer Mobile

AUGUST 26, 2021

It allows you to have insight into the overall customer experience and larger brand perception. This survey revealed differences in customer sentiment depending on app/brand and insight into purchaser behavior. According to our latest Benchmark Report , there was a 50% increase in the number of surveys sent in 2020 from 2019.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Alchemer Mobile

SEPTEMBER 10, 2020

In the first half of 2020, iOS and Google Play apps were downloaded 64 billion times, an increase of five percent year-over-year and 10 percent from the second half of 2019. Why These Brands Succeeded. WARNING: If you’re an app that has benefited from a surge of new users in 2020, be wary. There’s no doubt about it.

User Testing 189

User Testing Feedback Software Customer Experience Customer Feedback 189

Alchemer Mobile

APRIL 7, 2021

Finance brands were generally spared by the marketplace shakeup of 2020. In 2020, the results were no different. Similarly to previous years, iOS apps again enjoyed a higher overall rating; however, Android narrowed the gap between two in 2020, likely due to the new weighting system that Google employed in late 2019.

Finance 147

Finance Feedback Software Research Software Systems Review 147

Product Innovation Educators

NOVEMBER 23, 2020

Much has changed in 2020. In the beginning of 2020, I was scheduled to write a book about the success of the chocolate company Godiva, but COVID put that project on pause. They were agile beyond agile, and for a lot of brands that’s just not part of their DNA. Much has changed in 2020.

Airlines 181

Airlines Product Management Product Manager Data Visualization 181

Intercom, Inc.

JULY 16, 2020

Under his leadership, Shopify Plus have grown to support 7,000 brands – including Kylie Cosmetics, Fashion Nova, Steve Madden, Staples and more – who process 11,000 checkouts per minute. In this week’s Scale episode, Loren outlines the sub-brand’s path to hypergrowth. Creating a sub-brand to move upmarket.

Reporting Tools 227

Reporting Tools User Testing Customer Experience Artificial Inteligence 227

Alchemer Mobile

APRIL 2, 2021

Similarly to previous years, iOS apps again enjoyed a higher overall rating; however, Android narrowed the gap between two in 2020, likely due to the new weighting system that Google employed in late 2019. Unfortunately, Healthcare apps had low retention rates in 2020. Android apps saw many fewer ratings (5,880), received an average 3.83

Healthcare 147

Healthcare Feedback Software Research Software User Testing 147

Intercom, Inc.

MARCH 10, 2022

The e-commerce landscape has grown exponentially since 2020, with experts predicting that the pandemic accelerated transformation of the digital space by up to five years. With lockdowns preventing in-store experiences, shoppers have gravitated towards brands that can provide the best online experience possible. Proactive engagement.

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

Userzoom

DECEMBER 11, 2019

As we wrap up another thrilling and fast-paced year in the life of the experience industry, it’s time to take a quick breath, take stock of how far we’ve come and think about what’s in store for 2020. In 2020, more CX Pros will understand that the current way to measure CX is rather limited and reactive.

Data Visualization 92

Data Visualization User Testing Research Software UX 92

Alchemer Mobile

APRIL 16, 2020

Globally, brands are anticipating the timing of return-to-business as the world grapples with COVID-19, as well as what the “new normal” will mean for customer engagement. And consumers are engaging with brands in new ways, building new patterns, preferences, and loyalties. What is “customer emotion data?”.

Data Visualization 147

Data Visualization User Testing Customer Experience Customer Feedback 147

Intercom, Inc.

MAY 7, 2020

And it seems like every upstart fashion brand in existence has pivoted to making face masks. “COVID-19 gave us a time machine that brought 2030 to 2020” “COVID-19 gave us a time machine that brought 2030 to 2020,” explains Loren Padelford, General Manager of Shopify Plus.

Marketing 211

Marketing Customer Experience Magazine Government 211

Alchemer Mobile

JULY 16, 2020

When we experience emotion, chemicals are released in our brains that make us feel positively or negatively about what’s happening in front of us. Measuring customer sentiment, or CSAT, is the focus for most large brands to understand customer happiness and where to shift their product roadmaps. What is Customer Emotion Data?

User Testing 147

User Testing Customer Experience Customer Feedback Data Visualization 147

Intercom, Inc.

MARCH 28, 2022

They predict that by 2023, 75% of organizations will have comprehensive DX implementation roadmaps, compared to only 27% in 2020. 90% of Americans say that customer service is important to their choice of – and ongoing loyalty to – a brand”. As a result, digital technologies are being seen as the critical differentiators they are.

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization User Testing 228

The Product Coalition

OCTOBER 14, 2020

Has any phrase seemed to be so appropriate for 2020? Sure, you can make donations to your favorite charities, and you can make efforts in your day-to-day life to reduce your single-use plastic consumption, but long term positive global change can feel like a moonshot. “The night is dark and full of terrors.”

Customer Experience 175

Customer Experience Product Research Startups Positioning 175

The Product Coalition

FEBRUARY 6, 2020

User expectations and pressure on companies have increased: they must be present in multiple channels, generate personalized content and positive user experiences in each of these channels. To meet these expectations, companies had to shift their marketing focus from creating brand awareness to managing customer relationships and life cycles.

Data Visualization 84

Data Visualization Research Software Reporting Tools Analytic Tools 84

Revulytics

DECEMBER 16, 2019

If you’d like to immerse yourself in product management learning alongside fellow product leaders in 2020, here are our top picks that you don’t want to miss: Mind the Product, San Francisco, CA. Date: July 13-14, 2020. Date: September 21-23, 2020. Date: April 16, 2020. Prices increase April 26, 2020. ProductCon.

Analytic Tools 76

Analytic Tools CTO Coach Research Software Product Management 76

Intercom, Inc.

AUGUST 25, 2021

Bringing our brand on the road. A company is more than the product it makes or the people who work there, it’s also the brand that people connect with. But a brand isn’t just your logo – it’s the connection you establish with your customers and prospective customers. “You It’s the only way to show your customers you care.”.

Customer Experience 221

Customer Experience Data Visualization Onboarding KPIs User Friction 221

Alchemer Mobile

MAY 25, 2021

There are a few things they did right here that we see many brands struggle with. It has more power to sway neutral customers or moderately happy customers over to the fan side of the pendulum, making them more likely to leave a positive review. They used the word “love.” They targeted me at the right time. percent on iPhones and 3.93

Customer Experience 147

Customer Experience Reporting Tools Data Visualization Technical Review 147

The Product Coalition

JANUARY 12, 2020

Leading aircraft manufacturer brand Boeing now uses AR in its manufacturing and training facilities to help trainee technicians use AR to fit parts and wings more accurately. However, the biggest impact of AR can be experienced in marketing, branding, and, most importantly, transforming the customer experience.

Artificial Inteligence 78

Artificial Inteligence Customer Experience User Testing Branding 78

The Product Coalition

JULY 8, 2020

Poland Poland is taking the third position on the list thanks to the pull of exceptional software development talents located there. Nevertheless, Taiwan still is an appealing location to outsource your software development project in 2020. These are the top ten countries to outsource software development projects in 2020.

Software Development 84

Software Development Software Developers Reporting Tools Software Review 84

Alchemer Mobile

DECEMBER 21, 2022

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Truly powerful mobile customer engagement comes from hyper-specific brand interactions. Risks Shifted to Fans: Customers whose expressed emotion has shifted from negative to positive, or from Risk to Fan.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Business of Software Conference

MARCH 11, 2021

She is a globally recognized expert in Positioning and Market strategy. In this brand new talk, April will show you how you can take your competitor’s biggest strengths and turn them into weaknesses. April Dunford (Author, Obviously Awesome) – Positioning Jujitsu from Business of Software Conference.

Positioning 40

Positioning Fractional CTO CTO Consulting 40

Alchemer Mobile

MARCH 11, 2021

But what more advanced product experts understand is that when collected from the right people at the right time and in the right place, mobile customer feedback is invaluable (whether it’s negative, positive, or neutral). In fact, most brands only hear feedback from about one percent of their customers. Love Dialog. Rating prompts.

Feedback Software 173

Feedback Software User Testing Customer Feedback Customer Experience 173

Alchemer Mobile

FEBRUARY 2, 2021

The first step of any go-to-market strategy is to lock in a compelling positioning statement: Who is your app intended for? For a consistent brand image, all of your marketing activities should communicate and reinforce this one statement. Now it’s time to put your app and positioning to the test. Register your domain (e.g.,

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264