Intercom, Inc.

JUNE 9, 2020

These are all key components of a business resilience strategy, one that bolsters up a business that’s faced with challenges and sets it up for growth long-term. Here are a few of the strategies they shared and how you can apply them to your own business as you move forward. Neil Webb (@neilmwebb) March 31, 2020.

Strategy 197

Strategy Customer Experience Feedback Software Reporting Tools 197

Alchemer Mobile

NOVEMBER 10, 2020

In 2020, Gap Inc.’s and Robi Ganguly , CEO and Co-founder of Apptentive, discussed these strategies in their keynote presentation at the Mobile On Air Conference last month. Additionally, Nicole serves on her Women in Leadership board at Gap Inc. For example, Gap Inc. For example, Gap Inc. The post Gap Inc.

User Testing 244

User Testing Customer Feedback Feedback Software Research Software 244

Mind the Product

MAY 26, 2020

Prioritization techniques such as RICE, MoSCoW and Value versus Effort are not complicated in theory but in practice, most Product Managers struggle with prioritization and research such as The state of Product Leadership 2020 shows that we’re not especially good at it. Start With Strategy [.].

Leadership 198

Leadership Product Research Customer Experience User Testing 198

Product Innovation Educators

AUGUST 2, 2021

1:34] What was going on at Roll20 that cased leadership to hire their first product person? It was a time of targeted growth, and leadership was excited about growing the platform. Our strategies and philosophies needed to change to accommodate the stage we were in then and the stages I expected in the future. [10:37]

Research Software 295

Research Software Feedback Software Product Management Product Manager 295

UX Planet

MAY 27, 2025

billion in 2020. Dont Just DigitizeRevolutionize EPAM research (2020) shows 63% of people choose their primary bank based on trust. The Real Role of Leadership Who is responsible for UX? Key steps for leadership to consider: 1. Continuous Improvement: The best UX strategies are not static. It starts at the top.

Finance 99

Finance Research Software Feedback Software Analytic Tools 99

Product Innovation Educators

DECEMBER 19, 2022

Brad Shuck is an internationally recognized and sought-after thought-leader in the areas of employee engagement, leadership, and organizational culture. He is the author of Employee Engagement: A Research Overview (Routledge, 2020). Using an evidence-based strategy helps leaders make evidence-based decisions. [12:04]

Development 268

Development Product Research Management Management 268

Userpilot

MAY 13, 2020

See the best places to learn and network for product people in May and June 2020! . Product Drive by Userpilot – 1-2 June 2020 . You will learn the latest trends in Product Ops, Analytics, Growth, Leadership & Management from 20+ thought leaders hailing from such companies as Google, PayPal, Atlassian, Hotjar etc. .

Analytic Tools 98

Analytic Tools Customer Feedback Data Visualization Feedback Software 98

Mind the Product

JANUARY 9, 2020

As we settle into the New Year we’re already looking ahead to the product leadership forums on our 2020 MTP calendar. As our leadership forums are conducted under the Chatham House rule, you’ll not see any direct quotes from our forums. Apply to join our Leaders Program and be part of our exclusive leadership forums.

Leadership 214

Leadership Reporting Tools Events Books 214

Mixpanel

MAY 14, 2020

In an effort to contextualize our findings in the era of COVID-19, we also connected with a host of influential product managers that have informed product strategy at fledgling startups and established tech players alike. The process of re-learning who their users are will be critical for success beyond 2020.”.

Data Visualization 111

Data Visualization Analytic Tools Customer Experience Reporting Tools 111

The Product Coalition

DECEMBER 7, 2020

Leadership without authority is product management 101. Last week’s learning session in the CPO Bootcamp was dedicated to product strategy. One of the things I said there is that strategy starts with the goals. One of the things I said there is that strategy starts with the goals. I’ll start with the former.

Leadership 95

Leadership Strategy Product Strategy User Testing 95

Product Innovation Educators

NOVEMBER 23, 2020

Much has changed in 2020. In the beginning of 2020, I was scheduled to write a book about the success of the chocolate company Godiva, but COVID put that project on pause. Sometimes leaders have to be out front; they have to be visionaries, lay out the strategy, and go beyond the boundaries. Much has changed in 2020.

Airlines 181

Airlines Product Management Product Manager Data Visualization 181

The Product Coalition

MAY 11, 2021

In March 2020, due to the covid outbreak, Aircall’s employees started working remotely. I have also complemented this with a second meeting where I share wider topics linked to management & leadership (HR news, leadership ongoing topics, new processes and tools …) and provide space for questions and debate.

Leadership 187

Leadership Feedback Software User Testing Customer Feedback 187

Product Innovation Educators

AUGUST 23, 2021

Special Episode From the 2020 Summit. This is a special podcast episode, sharing an important discussion from The Everyday Innovator 2020 Summit. 9:53] There are three roles within product: product strategy, product planning, and product growth. Product management should focus on strategy, planning, and growth. [13:32]

Research Software 156

Research Software Feedback Software Product Management Product Manager 156

Gainsight

APRIL 26, 2019

Customer Success in the 2010s vs. Customer Success in 2020—and beyond. You’ll hear all about these trends beyond just the leadership question at Pulse, but I wanted to give you a sneak peek with this post. And at the same time, I hear from CS leaders wondering if their company is approaching CS from a 2020 perspective.

Leadership 79

Leadership Customer Experience Data Visualization Analytic Tools 79

TIBCO - Thought Leadership

MAY 6, 2019

Rogers, senior director of analytics strategy at TIBCO and an internationally recognized thought leader, speaker, and author in the analytics space wanted to better understand and explore the strategies and challenges companies face when trying to push innovation forward in their analytics programs.

Analytic Tools 99

Analytic Tools Data Visualization Artificial Inteligence Technical Review 99

Product Innovation Educators

APRIL 13, 2020

It was April 8-10, 2020. Twenty-five top experts shared their strategies, practices, and tips to help product managers and product VPs gain higher performance and get more success. It was April 8-10, 2020. How anyone can persevere and reach their goals even in difficult times. The Everyday Innovator Online Summit recently ended.

Weak Development Team 211

Weak Development Team Books Definition Leadership 211

Mind the Product

MAY 31, 2019

Day 1: Leadership Forum. We started with the first-ever MTP Leadership Forum in Hamburg , a decidedly intimate event for 40 product leaders. In between we held sessions on Product Strategy and Product Principles, on Managing Product Portfolios, and on Developing Product Managers. See you in 2020!

Workshop 167

Workshop Events Leadership Presentation 167

Centercode

DECEMBER 22, 2020

You can say what you like about 2020, but you can’t say we didn’t learn a lot. How Defined Processes Are Shaping Success in 2020 (Blog). Wondering what you can take away from the changes brought on by 2020? The post 2020 Centercode Content Roundup appeared first on Centercode. Engaging Testers.

Reporting Tools 75

Reporting Tools Feedback Software User Testing Customer Feedback 75

The Product Coalition

AUGUST 12, 2021

Restaurants showed me the ropes of what it takes for cross-functional teams to succeed, and I still draw on the same strategies as a product manager in tech. Massive projects like the 2020 redesign involve several, if not all, of those teams to collaborate in conjunction. Here are some of the tips I’ve learned to do just that.

Technical Review 148

Technical Review Leadership Software Review Construction 148

The Product Coalition

FEBRUARY 29, 2020

As a first-time founder, I have been reflecting a lot on leadership, mindfulness, and how much of a difference it makes in how I work and interact with my team. While a lot can be said on the subject, I’ve focussed on four cornerstones of mindful leadership. Originally published at [link] on February 28, 2020.

Leadership 78

Leadership Startups Vision Definition 78

The Product Coalition

JUNE 15, 2020

And does focusing on a product-led growth strategy make you a Growth Product Manager? Product-led growth strategy is a methodology that positions the product as the primary driver of growth for the company. For example Zoom, which was created in 2011, has managed to grow to 10 million users (200 million in 2020…and we all know why!)

Onboarding KPIs 88

Onboarding KPIs Strategy Product Management Product Manager 88

TIBCO - Thought Leadership

MARCH 5, 2020

10 Technology Trends You Can Count On In 2020. Data management becomes even more complex – Effective, efficient delivery of data’s value while addressing data’s myriad challenges stresses every organization’s data management strategy, infrastructure, and organization. Data Is The Wisest Bet for 2020. Stay tuned.

Analytic Tools 84

Analytic Tools Data Visualization Technology Customer Experience 84

Innovatemap

MARCH 17, 2021

When I think about the many things that drew me to Innovatemap, the presence of women in leadership roles comes to mind immediately. Generally speaking, men are more prevalent in leadership roles, are paid more and promoted faster than women, and make up more of the tech workforce as a whole. Kristin and Katie (2019 Photo).

Technical Review 111

Technical Review Reporting Tools Leadership Startups 111

Mind the Product

JANUARY 21, 2020

Emily Atkin (featured on the What Next podcast on 15 Jan 2020 ). Emily Atkin (featured on the What Next podcast on 15 Jan 2020 ). How to educate yourself – follow all of the Emilys, specifically: Emily Labram of the UK’s Government Digital Service. Emily Cunningham. And some honorary Emilys: Maddie Stone. Emily Cunningham.

Product Research 189

Product Research Research Software Roadmap Government 189

Mind the Product

JUNE 9, 2020

If 2020 has taught us anything, it’s that predicting the future is hard and in this episode, sponsored by Amplitude, we turn to Margaret Heffernan to learn how to do it better. She’s a captivating speaker with more than 12 million views of her TED talks and a prolific writer who recently published Uncharted: How To [.].

Data Visualization 206

Data Visualization Product Research Feedback Software Technical Review 206

Intercom, Inc.

JULY 16, 2020

Under his leadership, Shopify Plus have grown to support 7,000 brands – including Kylie Cosmetics, Fashion Nova, Steve Madden, Staples and more – who process 11,000 checkouts per minute. In 2020, it’s about the art of the feel. And it’s the why that gets people to do extraordinary things, not the what.”

Reporting Tools 227

Reporting Tools User Testing Customer Experience Artificial Inteligence 227

Business of Software Conference

FEBRUARY 9, 2021

If you don’t have a Head of Product you may suffer from: narrow focus on engineer/development productivity; underpowered product management teams; customer benefits misaligned with actual features; and lack of a realistic product strategy. Cross-functional leadership. But it’s hard to hire a Head of Product.

Fractional CTO 64

Fractional CTO CTO Leadership Customer Experience 64

ProductPlan

FEBRUARY 1, 2021

In March 2020, many organizations found themselves suddenly plunged into crisis. Companies had to shift their product strategy. They had to shift their product strategy. We’ve also explored resilient leadership with ProductPlan’s CEO, as well. Some floundered, while others adjusted, pivoted, and persevered.

Product Strategy 84

Product Strategy Strategy Leadership Consulting 84

Intercom, Inc.

MAY 25, 2021

In April 2021, they surveyed over 500 global customer support decision makers – executives, vice presidents, directors, and managers – across EMEA and the United States, to learn more about the changes they’ve seen, and how they’re future-proofing their customer support strategy with conversational support.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

Centercode

JANUARY 16, 2020

In the spirit of evolution, here are the top 5 skills that members of the CV industry need to continue growing and thriving in 2020, along with resource recommendations for every skill level. Journeyman: Delta 2020, the Virtual Customer Validation Conference. Register Now for Your Free Pass for the Delta 2020 Virtual Conference.

User Testing 69

User Testing Customer Feedback Customer Experience Research Software 69

The Product Coalition

FEBRUARY 1, 2021

Download the Scrum Guide 2020 Reordered for Free A Brief Refresh: The Product Owner Role According to the Scrum Guide Before we dive into the job ads, let us briefly check the manual on the accountabilities of the Product Owner: The Product Owner is accountable for maximizing the value of the product resulting from the work of the Scrum Team.

Customer Experience 167

Customer Experience Advertising Technical Review Agile 167

The Product Coalition

OCTOBER 26, 2020

Product Definition Itself Is Not Strategy So why do the CEOs say it is an important, strategic role? One way to do so is as part of the CPO Bootcamp , where the participants learn the deep aspects of product strategy and get explicit guidance on building it for their own products. and crosses all domains. It is not an easy role?—?both

User Testing 160

User Testing Definition CTO Product Research 160

The Product Coalition

OCTOBER 1, 2020

Roman Pichler - Medium Rich Mironov Rich’s content is primarily focussed on product leadership and how to set up your teams to be successful. Jens-Fabian Goetzmann Jens-Fabian is a top writer in the ‘leadership’ and ‘Startup’ categories for good reason. followers, he has almost as many followers as Roman Pichler. Don’t believe me?

Research Software 183

Research Software User Testing Product Research Agile 183

The Product Coalition

MARCH 24, 2021

As Kim Garst states in her quote, the fundamental principle to win first reference customers in the mainstream market is to target a specific niche market as your point of attack and focus all your resources on achieving the dominant leadership position in that segment as quickly as possible. Two Waves Book, 2020. (4) Wiley, 2010.

User Testing 158

User Testing Research Software User Friction Customer Experience 158

Mind the Product

APRIL 19, 2020

As will be the case for many in a leadership role today, the challenge of COVID-19 is unlike anything Kara has faced before. “Leadership is coaching, it’s managing, it’s guiding, it’s challenging your teams to deliver to whatever the goal may be,” she said. Danny Sanchez (@dannysanchez) April 7, 2020.

Leadership 184

Leadership Roadmap Customer Experience Product Research 184

Gainsight

JANUARY 4, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. Customer Success Leadership. Retention, Renewal, and Upsell Strategies. Customer Success Leadership. Retention, Renewal, and Upsell Strategies. Bookmark this list and get through it bit by bit.

Customer Experience 111

Customer Experience Customer Feedback Feedback Software User Testing 111

BrainMates

SEPTEMBER 9, 2020

In a Q&A a couple of months ago, someone in the (virtual) audience asked if they should be working on their strategy now, or if they should wait until things calmed down again. Your strategy should never be etched in stone; you always have to be conscious of changing conditions for your customers and how best to meet their needs.

Product Strategy 83

Product Strategy Strategy Product Research User Testing 83