Alchemer Mobile

MAY 27, 2020

Download the 2020 Mobile Customer Engagement Benchmark Report for Retail Apps. Average inbound and outbound message volume. The post Retail Apps: 2020 Mobile Customer Engagement Benchmarks appeared first on Apptentive. And that’s where we come in! Download your copy for free today by clicking the banner below.

Feedback Software 147

Feedback Software User Testing Customer Feedback Customer Experience 147

Alchemer Mobile

MAY 21, 2020

2020 has been volatile for Finance apps. Apptentive published our 2020 Mobile App Engagement Benchmark Report for Finance apps in early March, right as COVID-19 hit North America hard. Below are key metrics apps in the Finance category should aim for in 2020. This is our fifth consecutive year conducting this research.

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Finance User Testing Feedback Software Research Software 147

Alchemer Mobile

AUGUST 12, 2021

Personalizing in-app experiences centers on delivering the right message, to the right person, at the right place, and at the right time within the app. Right message: Is your message relevant and helpful? Right person: Are the right customers seeing your message? Message centers. Love Dialog. Rating prompts.

Customer Experience 312

Customer Experience User Testing Customer Feedback Feedback Software 312

Userpilot

AUGUST 5, 2024

The right product marketing messaging framework can dramatically change your product’s position in the market and your product management outcomes. Let’s explore: What a product messaging framework is. The key elements of an effective messaging framework. Steps to create compelling product messages.

Messaging 105

Messaging Framework Feedback Software Research Software 105

Alchemer Mobile

APRIL 14, 2021

Media and Entertainment apps played a critical role in helping us get through 2020. News apps did, however, respond to many fewer inbound messages than other apps (17% vs macro average of 72%) mostly due to how much trolling they receive about the news itself rather than their product; those messages are not typically responded to.

Feedback Software 246

Feedback Software Research Software Technical Review User Testing 246

Alchemer Mobile

APRIL 12, 2022

The mobile investments teams made to Travel apps in 2020 paid off in 2021, fast-tracking the comeback Travel brands desperately needed after a year of uncertainty and low engagement, particularly in Transportation and Hospitality and Tourism. “When customers interact with our world-class employees, their satisfaction skyrockets.

Travel 261

Travel User Testing Research Software Feedback Software 261

Product Innovation Educators

DECEMBER 16, 2024

Graduating with a Bachelors degree in Computer Science from Gujarat University in 2005 and an MBA from Webster University in 2020, Nishant combines technical expertise with business acumen. Parikh is a dynamic professional with a diverse academic background and extensive experience in computer science and product management.

Research Software 266

Research Software Feedback Software User Testing Product Research 266

Alchemer Mobile

MAY 7, 2020

Customers are then able to access the Apptentive product suite to send ratings prompts, survey customers for product information, use Message Center for customer service, send notes to drive positive outcomes, and push customers to upgrade to the latest version of their app. Download our 2020 Benchmark Report for food and drink brands.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Alchemer Mobile

APRIL 21, 2021

Education was one of the hardest hit industries in 2020. Education apps saw some of the worst retention rates in 2020, especially in annual retention (4% compared to the macro average of 35%). Surveys and Messages. 2021 Engagement Benchmarks for Education Apps. Let’s start with the bad. Popular Phrases.

Feedback Software 246

Feedback Software Research Software Education Technical Review 246

Alchemer Mobile

APRIL 13, 2021

Digital shopping exploded in 2020, with an increase in both consumers and usage. Similarly to previous years, iOS apps again enjoyed a higher overall rating; however, Android narrowed the gap between two in 2020, likely due to the new weighting system that Google employed in late 2019. Surveys and Messages.

Feedback Software 232

Feedback Software Research Software User Testing Systems Review 232

Alchemer Mobile

APRIL 6, 2021

The food and drink industry was heavily impacted by restrictions on dining, shopping, and delivery in 2020. Similarly to previous years, iOS apps again enjoyed a higher overall rating; however, Android narrowed the gap between two in 2020, likely due to the new weighting system that Google employed in late 2019. Surveys and Messages.

Feedback Software 243

Feedback Software Research Software User Testing Systems Review 243

Alchemer Mobile

APRIL 28, 2021

One size did not fit all for Utilities apps in 2020. Similarly to previous years, iOS apps again enjoyed a higher overall rating; however, Android narrowed the gap between two in 2020, likely due to the new weighting system that Google employed in late 2019. Surveys and Messages. star rating, and had 1,223 reviews.

Feedback Software 234

Feedback Software Systems Review User Testing Travel 234

Userpilot

DECEMBER 23, 2020

Which product trends emerged in 2020 and are here to stay? We’ll also give you some quick tips on how you can implement the sexiest product trends of 2020 into your product growth strategy, as well as what new roles and terms shook up the industry this year. What Was New in Userpilot in 2020. Who’s who in Product these days?

Analytic Tools 122

Analytic Tools Onboarding KPIs Data Visualization Product Research 122

Alchemer Mobile

MARCH 26, 2021

To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. Message centers. Make each message count. Make each message relevant.

User Testing 257

User Testing Customer Experience Feedback Software Customer Feedback 257

Alchemer Mobile

MAY 19, 2021

Customers are then able to access the Apptentive product suite to send ratings prompts, survey customers for product information, use Message Center for customer service, send notes to drive positive outcomes, and push customers to upgrade to the latest version of their app. See the full list of Apptentive partners and integrations here.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

Alchemer Mobile

APRIL 9, 2020

Download the 2020 Mobile App Engagement Benchmark Report. See the full 2020 report for more information on general benchmarks and other category-specific data. Below are the averages for Food and Drink app interaction and response rates, surveys, and in-app messages. Why are more people leaving reviews?

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Alchemer Mobile

DECEMBER 21, 2022

The secret sauce here is not just targeting your ads or your messaging toward one demographic at a time, but finding ways to target even smaller combinations. Communicating with both through the same message does neither group any good. There was a 9% increase in the number of surveys sent in 2021 from 2020.

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User Testing Customer Feedback Feedback Software Product Research 263

Intercom, Inc.

MAY 25, 2021

Messaging is rapidly becoming a key channel for customer support. According to Forrester’s research, prior to the pandemic, messaging was ranked fifth overall in terms of channel usage. Here’s why customers and support teams have turned to messaging as their channel of choice over the last year. Now, it’s second.

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User Testing Customer Experience Customer Feedback Product Research 260

UX Planet

MAY 27, 2025

billion in 2020. Dont Just DigitizeRevolutionize EPAM research (2020) shows 63% of people choose their primary bank based on trust. Whether its push notifications, in-app messages or customer support, every interaction should feel true to your brands purpose. According to Quanti research , by the end of 2024, 3.6

Finance 99

Finance Research Software Feedback Software Analytic Tools 99

Alchemer Mobile

FEBRUARY 18, 2021

Back in May of 2020, we dug into the mobile data to reveal changes in DAU (daily active users) across different industries. For example, if someone uses your mobile check-in experience, send them a message a week later thanking them and then asking how you can improve. Again, this makes it more personal and less transactional.

Travel 230

Travel Feedback Software User Testing Strategy 230

Userpilot

NOVEMBER 26, 2019

2020 is fast approaching, and it’s important to make sure you have the best tools in place to start the year in the best possible way. Your in-app messaging is a key part of communicating with your customers, and engaging them with your product. You’re able to send notifications or other messages, targeted to specific users.

Analytic Tools 20

Analytic Tools Feedback Software Data Visualization Customer Feedback 20

Alchemer Mobile

JUNE 24, 2020

As a result, 2020 is the most we’ve seen brands leverage mobile customer feedback to improve their products and adjust their overall business goals. To help you formulate your strategy, here are five ways product managers can re-focus on their mobile customers , backed by data from our 2020 Mobile Engagement Benchmark Report.

User Testing 227

User Testing Customer Experience Customer Feedback Feedback Software 227

Alchemer Mobile

SEPTEMBER 24, 2020

In the rush to adapt to our new mobile-first world in 2020, many healthcare organizations had to quickly build out mobile apps to connect patients with providers from home. Use a Message Center for Rescheduling, Canceling, and Questions. But it doesn’t have to be that way. Ensure Mobile App Basics are Covered.

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Feedback Software Healthcare Development User Testing 195

Alchemer Mobile

JULY 29, 2021

This feedback can be left on message boards, on social media, in app store reviews, through online surveys, and more. And fun fact: The number of surveys sent in 2020 increased by 50% year-over-year ( Apptentive 2021 Benchmark Report ). A message center provides a two-way conversation channel to do just that. Run in-app surveys.

Feedback Software 246

Feedback Software User Testing Customer Feedback Research Software 246

freshtrax

FEBRUARY 7, 2020

SF Pitch Night 2020: Think Global, Pitch Local was a great night for up-and-coming startups to showcase their innovative ideas, products, and services. SF Pitch Night 2020 is a bridge between startups and like-minded individuals from the Bay Area and Japan. Who won at SF Pitch Night 2020? NKN (@NKN_ORG) January 31, 2020.

Software Review 86

Software Review Startups Data Visualization Systems Review 86

Userpilot

DECEMBER 2, 2019

With 2020 fast approaching, now’s the perfect time to make sure you’re using the right tools for the job. We’re going to look at the five best customer success tools for 2020. The best part, however, is that your CS team can then improve your in-app messaging. There are a lot (and we mean a lot!)

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Reporting Tools 95

Alchemer Mobile

APRIL 2, 2021

Similarly to previous years, iOS apps again enjoyed a higher overall rating; however, Android narrowed the gap between two in 2020, likely due to the new weighting system that Google employed in late 2019. Unfortunately, Healthcare apps had low retention rates in 2020. Surveys and Messages.

Healthcare 147

Healthcare Feedback Software Research Software User Testing 147

Alchemer Mobile

AUGUST 26, 2021

According to our latest Benchmark Report , there was a 50% increase in the number of surveys sent in 2020 from 2019. Message centers or two-way feedback portals. A message center provides a two-way conversation channel to do just that. Ratings and reviews.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

The Product Coalition

MAY 29, 2020

Then, you can use the credential and authoritative voices of thought leaders who already have big circles of influence and can help you spread your brand message. However, interactive content means a lot for B2B marketing success in 2020. Use Visually Rich Content The visual constituent is essential in digital B2B marketing of 2020.

B2B 84

B2B Marketing Data Visualization User Testing 84

Intercom, Inc.

DECEMBER 5, 2019

We’ve often said that the key to engaging your customers is to send the right message to the right person, at the right time. Take this 10-minute survey to let us know exactly what you need from our content to help you excel at your job in 2020. The same is just as true about our content. This isn’t a vanity exercise.

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User Testing Customer Feedback Messaging Customer Experience 156

Mind the Product

SEPTEMBER 1, 2020

April Dunford’s mtpcon Digital 2020 keynote on positioning was so good that we couldn’t pass up the opportunity to dig deeper into the topic with her. April Dunford’s mtpcon Digital 2020 keynote on positioning was so good that we couldn’t pass up the opportunity to dig deeper into the topic with her.

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Positioning Product Research Customer Experience Feedback Software 167

The Product Coalition

MAY 11, 2021

In March 2020, due to the covid outbreak, Aircall’s employees started working remotely. And don’t find excuses not to communicate when you have an uncomfortable message to share. Another thing to remember is that communication is not always about sharing a message top down.

Leadership 187

Leadership Feedback Software User Testing Customer Feedback 187

Intercom, Inc.

AUGUST 25, 2021

In 2016, we released a new version which featured deep customization, cross-platform compatibility, new message formats, and playful emoji support. Paul Adams , SVP of Product, summarizes the power of messaging. Right message, right time, right place. Writing our story. Des on the importance of recognizing our people.

Customer Experience 220

Customer Experience Data Visualization Onboarding KPIs User Friction 220

Intercom, Inc.

MARCH 10, 2022

The e-commerce landscape has grown exponentially since 2020, with experts predicting that the pandemic accelerated transformation of the digital space by up to five years. This strategy empowers you to pre-emptively deliver targeted, personalized messages and support via messenger-based channels. Proactive engagement.

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

Alchemer Mobile

MAY 19, 2020

Want to see more 2020 benchmarks for surveys, messages, ratings and reviews, and more? Download the master 2020 Benchmark Report or the specific report for your individual category. However, winning brands regularly iterate on what the right “mobile moment” and communication loop looks like for them. Retail & Shopping.

Feedback Software 147

Feedback Software Product Research User Testing Feedback Loop 147

The Product Coalition

JANUARY 20, 2020

we have created a list of the best video production companies in 2020 based on the complex research of the company’s profiles, customer reviews, and rankings on authoritative B2B information web-resources, such as Clutch, GoodFirms, DesignRush, IT Firms, and others. Feel intimidated by the notion of creating an explainer video?

Research Software 84

Research Software Feedback Software User Testing Product Research 84