UX Planet

JUNE 13, 2025

For instance, if a company is undergoing a major rebranding, the brand design lead may temporarily become a core role, which can help with career growth. That’s why working in an industry you’re passionate about is crucial for moving from a supportive to a core position. There are also examples of temporary core roles. 22–27 (4) Russell L.

User Testing

Mind the Product

DECEMBER 4, 2017

Gartner predicted that by 2022, most people in mature economies will consume more false information than true information. It means your marketing team can also reliably message the Twittersphere and send out the necessary collateral to the rest of the customers who are not affected, reassuring the base and protecting brand value.

Data Visualization

UX Planet

JUNE 30, 2025

Prevalence of AI A joint Bank of England and FCA survey in 2024 found 75% of UK financial services firms are already using AI, up sharply from 58% in 2022. Source: The Financial Brand / MMA Banks around the world rolled out AI-powered personalization features in 2024.

Data Visualization

Arkenea

JUNE 27, 2025

This way, your product gets marketed in front of a brand-new audience, which can help scale your business much quicker From the user’s perspective, integrations are easy-to-use and helpful, considering it only requires a couple of clicks to set up and start running How Healthcare Organizations Can Choose a Healthcare SaaS Company?

Research Software

Alchemer Mobile

MARCH 29, 2022

In our 2022 Mobile Customer Engagement Benchmark Report , a study of more than 1,000 apps across a billion mobile app installs, we take a close look at apps in the Healthcare category. Beyond telehealth visits, 2022 will see increased adoption of hospital-at-home and remote patient management.” – Milan Shah, CTO, Biofourmis.

Healthcare

Alchemer Mobile

APRIL 5, 2022

The following data and information is from our 2022 Mobile App Customer Engagement Report. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Understanding shifts in emotion and proactively engaging with consumers to get ahead of churn is a big opportunity for Finance brands in 2022 and beyond. Expressed customer emotion.

Finance

Alchemer Mobile

APRIL 12, 2022

The following data and information on Travel apps is from our 2022 Mobile App Customer Engagement Report. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. More five-star reviews is indicative that people were happier with the apps and overall brand experiences. Mobile Marketing Tips for Travel and Hospitality Brands.

Travel

Alchemer Mobile

APRIL 14, 2022

The following data and information on Media apps is from our 2022 Mobile App Customer Engagement Report. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. However, while mobile teams surveyed 37% of their consumers for feedback, only 8% responded (13% overall)—an area for improvement in 2022. Expressed customer emotion.

Feedback Software

Alchemer Mobile

MAY 12, 2022

The following data and information on Shopping apps is from our 2022 Mobile App Customer Engagement Report. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Brands were still eager to talk to their consumers, but the 2021 data story paints an interesting picture around caution in their approach, particularly around surveys.

Data Visualization

Alchemer Mobile

MAY 18, 2022

The following data and information on Business Services apps is from our 2022 Mobile App Customer Engagement Report. Brands in Business Services had varied experiences in 2021. Brands working in monitoring and security faced hurdles more in-line with regular marketplace patterns. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE.

Data Visualization

Alchemer Mobile

MAY 19, 2022

The following data and information on Utilities apps is from our 2022 Mobile App Customer Engagement Report. Brands in the Utilities industry faced various hurdles throughout 2021. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Expressed customer emotion. Shifted emotions.

User Testing

Alchemer Mobile

MARCH 24, 2022

While customer acquisition, ratings and reviews, and social proof are externally-visible success indicators of a brand, mobile app retention plays the biggest role in increased customer lifetime value and improved ROI. In 2021, brands talked to more of their consumers than ever before, while clearly shifting their strategies toward retention.

User Testing

Alchemer Mobile

APRIL 20, 2022

The following data and information on Shopping apps is from our 2022 Mobile App Customer Engagement Report. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. eCommerce brands were in a boon last year, and they capitalized on engaging with the increased volume of consumers through their mobile experiences. Download your copy here.

User Testing

Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. In response, consumers interacted more with brands through their apps. Brands who interacted with a higher number of consumers tended to have a better Love Percent, as seen in Media and Entertainment apps.

Product Research

Alchemer Mobile

MARCH 8, 2022

Simply put: Customer engagement refers to the relationship and interactions customers have with a brand across all touchpoints and steps along the customer journey. Strong customer engagement means customers interact with the brand in more meaningful ways, further building loyalty. More brand evangelists. Increased sales.

Customer Feedback

Alchemer Mobile

JANUARY 4, 2022

Here are some of the top highlights from this past year: We analyzed hundreds of millions of pieces of mobile customer feedback data across iOS and Android apps in our 2021 Mobile Engagement Benchmark Report , helping brands understand how they stack up to their competitors. The post Goodbye 2021, Hello 2022 appeared first on Apptentive.

Magazine

Alchemer Mobile

MARCH 14, 2022

There are three feedback-focused product goals winning mobile teams should prioritize in 2022: Focus on the first 30 days. Download a complimentary copy of the report now to see how your app performed against the marketplace and to help set new, data-backed engagement goals for 2022. Segment by customer emotion.

Data Visualization

Alchemer Mobile

NOVEMBER 10, 2022

To help you with this, we compiled a list of the top mobile in-app feedback tools of 2022. mParticle is the customer data platform for brands leading the CX revolution. Pilot44 is a new type of innovation lab focused specifically on helping top brands more effectively discover, pilot and employ emerging digital technologies.

Feedback Software

Alchemer Mobile

MARCH 23, 2022

Watch the recording of Christy Culp, Apptentive’s Chief Customer Officer and Director of Marketing, Ashley Sefferman, as they discuss 2022 mobile app trends and category-specific benchmarks to help quantify your app’s success. The post The State of Mobile Consumer Engagement 2022 appeared first on Apptentive. You can do that here.

Data Visualization

Product Talk

JANUARY 19, 2022

I’m excited for 2022. So we expect these numbers to grow throughout 2022 and beyond. This is a brand-new program for us and I suspect I’ll have more to say about this business model formula in next year’s report. Publishing Continuous Discovery Habits in 2021 had a huge impact on my business that has continued into 2022.

Product Research

Alchemer Mobile

MARCH 22, 2022

In our 2022 Mobile Customer Engagement Benchmark Report , a study of more than 1,000 apps across a billion mobile app installs, we take a close look at apps in the Food and Drink category. Download the full 2022 Benchmark Report here. Subcategories: Restaurant, Food Services. Expressed customer emotion. Shifted emotions.

Reporting Tools

The Product Coalition

JULY 21, 2022

Let’s find out the evolution of e-commerce technology in terms of trends and statistics in 2022. Many brands are using offshore development teams to build custom apps for their operations and increase sales. trillion in 2022. The figure is expected to reach 21% in 2022, a 17.9% What is e-commerce technology? Only 17.8%

Reporting Tools

Intercom, Inc.

MARCH 28, 2022

According to the International Data Corporation (IDC) , 65% of global GDP will be digitalized by 2022, and investment in digital transformation (DX) continues to grow. 90% of Americans say that customer service is important to their choice of – and ongoing loyalty to – a brand”. This trend shows no signs of slowing down.

Reporting Tools

Userpilot

DECEMBER 22, 2021

What will be the biggest Product Trends in 2022? Will AI transform Product Management in 2022 by allowing PMs to make a better use of user behavior data ? Will AI transform Product Management in 2022 by allowing PMs to make a better use of user behavior data ? Will 2022 be the year of Product Ops?

Analytic Tools

Intercom, Inc.

NOVEMBER 30, 2021

You can also proactively follow up with detractors to resolve their issues or reach out to happy customers to turn them into brand advocates and retain them for life. For example, when customers close a conversation or use a specific feature, you can check in to see how they feel. Analytics: Heap.

Technical Review

The Product Coalition

FEBRUARY 3, 2022

So when someone today, in 2022, asks a question like “How do we build a remote team?”, I managed many remote and hybrid teams for large brands. How Do You Build a Remote Teams Now, in 2022? Let’s start with something we all know: Almost every organization has had to switch to remote work at some point in the past two years.

Technical Review

The Product Coalition

OCTOBER 16, 2023

The Enduring Obsession: Big Brands and NFTs — A Tale of Hope and Uncertainty NFTs: A Shaky Start for the Big Fish When it comes to the world of NFTs, even the biggest brands are not immune to the initial turbulence. Major brands, like GameStop, once hyped up their NFT marketplaces, hoping to ride the NFT craze to success.

Branding

Intercom, Inc.

FEBRUARY 10, 2022

“It does nothing for brand loyalty when it’s quite clear a company absolutely does not want to speak to you” Adrian Swinscoe: Liam, that’s a great question, and if only we knew the minds of customers all of the time and about everything. This is a 2% increase from last year’s increase. Apparently not.

Reporting Tools

Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. Niamh O’Connor , Brand Editor.

Reporting Tools

NextBigWhat

DECEMBER 24, 2021

22 startup principles to scale your company in 2022: 1) The obstacle is the way Every hard problem you solve is a moat that others will shrink from. 20) Your customer is always the hero No one cares about your brand. They care about what they can do for themselves with your brand’s help. Don’t lose sight of this.

Startups

Alchemer Mobile

MAY 17, 2022

In 2022, mobile eCommerce sales are expected to hit $437 billion, a 21.5 Customer sentiment : How do customers feel about your product and brand? Take a look at our 2022 Mobile Engagement Benchmark Report for data specific to your industry. The customers themselves are driving this change. percent increase from 2021.

Feedback Software

Roman Pichler

SEPTEMBER 13, 2022

Listen to the audio version of this article: [link] Download file | Play in new window | Duration: 10:10 | Recorded on September 13, 2022. These may include financial goals like a revenue target as well as acquiring new knowledge and developing the brand. Making these choices requires you to say no to ideas and suggestions.

Product Strategy

Userpilot

JULY 22, 2022

What UX trends are shaping the SaaS industry in 2022? Let’s go over the ones for 2022 and how they will influence your product. Maintaining brand consistency across UX helps users discover the value of a product quickly. Brand consistency across the journey. Uninterrupted UX and decluttered UI’s. Conclusion.

Feedback Software

Gainsight

APRIL 7, 2022

Experts Gainsters and our partners will all be available to answer questions, give demos, and show you what’s possible for 2022 and beyond. . Click here to buy your ticket and join us at Moscone West Center in San Francisco on August 17-18, 2022! The Game Changer Awards. That is why we love the GameChanger Awards.

Entertainment