Userpilot

JULY 31, 2023

Pendo offers in-app messaging and onboarding features for mobile apps. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging. HelpCrunch is a versatile messaging platform for different communication channels, offering multichannel messaging and advanced customization.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

MARCH 20, 2023

Messaging apps are rising in popularity. Today’s customers make inquiries and even purchases using different communication channels, from emails to social media, phone, live chat, in-app messaging , etc. As we move further into 2023, interest in CS will only continue to grow. to improve the customer experience.

Reporting Tools 98

Reporting Tools Data Visualization Analytic Tools Research Software 98

Product Talk

APRIL 5, 2023

Ellen was recently working on a new direct messaging feature that had been much requested by Orion’s customers, and all the stakeholders had agreed that it was a top priority. We weren’t trying to go head-to-head with other messaging services. Instead, we were trying to meet the table-stakes feature offering of our direct competitors.”

Engineering 278

Engineering Feedback Software Product Research Technical Review 278

Userpilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. You should trigger in-app messages or guidance while your customers interact with the product.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Product Talk

AUGUST 16, 2023

Tweet This Recruiting Participants from the CDH Community and Overcoming Initial Challenges Once Teresa gave Welena the green light, she posted a generic recruitment message in the #general channel and prepared a list of schedules for members to choose from. They made the messaging more specific. Be willing to make changes as needed.”

Product Research 230

Product Research Weak Development Team User Testing Customer Experience 230

Userpilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. There’s no simple answer to this question.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

UX Planet

MAY 27, 2025

Whether its push notifications, in-app messages or customer support, every interaction should feel true to your brands purpose. Consider these telling numbers from McKinsey research (2023): Organizations that improved Customer Experience (CX) by at least 20% saw a 510% boost in share ofwallet.

Finance 99

Finance Research Software Feedback Software Analytic Tools 99

Userpilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? Hubspot) 12 Best digital adoption tools to explore in 2023 Now that we know what to look for in digital adoption platforms, let’s look at our top 12 picks. Maybe something completely else?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

MARCH 29, 2023

Which are the best Userflow alternatives in 2023? The post Top Userflow Alternatives of 2023 (In-Depth Comparison) appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. Userflow Alternatives: Appcues UX patterns. If you want to see how Userpilot can boost your product growth, book the demo!

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Product Innovation Educators

MARCH 4, 2025

Recent Breakthroughs (2023) In 2023, AMS and MIT researchers tackled a more ambitious question: Could AI now effectively craft unmet customer needs statements that would be just as good as those created by experienced human analysts? The process wasn’t yet efficient enough to deliver the time-saving benefits they hoped for.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Userpilot

JULY 18, 2023

These tools include features like real-time messaging, voice and video calls, and file-sharing. 15 best product management software solutions of 2023 Here’s our list of product management software tools that can help you achieve your product goals. Product management software: Slack. user/month Business+ – from $12.50/user/month

Analytic Tools 98

Analytic Tools Feedback Software Research Software Reporting Tools 98

Userpilot

APRIL 23, 2023

Feature promotion – can be achieved with in-app messages, like tooltips or modals. This is easy to do with in-app messages like modals, banners , or tooltips. Then use in-app messaging to introduce those features to them. And when you finish all tasks from the checklist, a modal with a congratulatory message appears.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization User Testing 98

Intercom, Inc.

DECEMBER 14, 2022

So what does “good customer support” look like for 2023? Our latest study contacted 1,000 US customers across generations, to learn more about what they want and expect from businesses as we enter 2023. Yes to direct messaging: We chat to our friends and family through messaging, so why not the businesses we buy from?

User Testing 129

User Testing Data Visualization Customer Experience Customer Feedback 129

Userpilot

MAY 17, 2025

billion people were using 5G by the end of 2023, and that number is still climbing. This year, it might just be time to embrace omnichannel marketing automation to create a seamless experience across email, push, and in-app messages. 5G is making real-time features smoother than ever.

Analytic Tools 89

Analytic Tools Feedback Software Data Visualization Artificial Inteligence 89

Userpilot

JULY 27, 2023

Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. The post 11 Key SaaS Roles and Responsibilities in 2023 appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog.

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

The Product Coalition

JULY 4, 2023

Results: Nitro (November 2021): 4th place, 337 upvotes by end of launch day, 500+ as of April 2023 Nitro 2.0 July 2022): 5th place, 136 upvotes by end of launch day, 200+ as of April 2023 Nitro 3.0 Never once have we enlisted the aid of hunters. The conclusion? A successful launch is ABSOLUTELY possible without their assistance!

Customer Experience 147

Customer Experience B2B Reporting Tools ChatGPT 147

Gainsight

JUNE 4, 2019

You can create personalized messages with ultra-relevance to a user’s app activity, job title, role—or all three. What would’ve been better timing or messaging? The post Is In-App Messaging Unethical? But, s the volume of emails your customers receive increases, the effectiveness of this communication vehicle declines.

Messaging 63

Messaging Customer Communications Customer Experience Framework 63

Product Talk

NOVEMBER 8, 2023

We started with her sending a message like, “Hey, it looks like you haven’t come to a community call. So we’ve reframed all the messages to be more like, “Hey, it looks like you haven’t joined one of our community calls. She’s just trying to make you aware of what things exist. You should come to the next one.” Do I not belong here?

Product Research 306

Product Research Books Research Software Analytic Tools 306

Userpilot

JULY 20, 2023

Best AI writing tools for the content creation process: Userpilot’s onboarding AI writing assistant: use AI to generate engaging content for your in-app messaging prompts (modals, tooltips, etc.). AI tools can help you with content creation, image generation, localization, SaaS marketing, email automation, and data analysis.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Department of Product

OCTOBER 26, 2023

Use cases currently in testing include: Cleaning and tidying spaces Opening drawers Household chores WhatsApp is testing a new self-destructing voice messages feature which automatically deletes messages after a set period. Fascinating insights from the 46th Teens Survey 2023. The feature is designed to help boost privacy.

Data Visualization 52

Data Visualization Analytic Tools Research Software Reporting Tools 52

Alchemer Mobile

APRIL 10, 2023

New for 2023, you can customize the user interface for both Love Dialog and Notes, in addition to Message Center and Surveys. These new features are the direct result of customer requests and are available immediately when you upgrade to iOS SDK 6.1 and Android SDK 6.0.4 New Customization Options in iOS SDK 6.1 Upgrade to iOS SDK 6.1

Document 130

Document Product Research Reference Framework 130

Department of Product

SEPTEMBER 14, 2023

WhatsApp is testing a new feature that could open it up to other messaging apps. A new screen called Third-party apps is currently blank but it’s understood the new feature is in testing ahead of the EU’s new Digital Markets Act legislation which will require major messaging apps to be cross compatible.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Department of Product

NOVEMBER 9, 2023

Other product updates unveiled at the OpenAI developer conference: GPT-4 Turbo – a new version of OpenAI’s LLM which includes knowledge of events up to April 2023 Assistants API for helping product teams build assistants into their own products. More than 60% of WhatsApp users in India message a business account.

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

Department of Product

NOVEMBER 2, 2023

In this talk, she teaches you everything you need to know about the world of positioning, sales pitches, and product messaging. US tech salaries are at a 5 year low, decreasing 9% from $141,000 to $129,000 from 2022 to mid-2023. Indian PM Modi supporters have used AI voice cloning to create covers of famous Bollywood tracks.

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

The Product Coalition

JANUARY 5, 2023

2023 just started. I’ll message you in 6 weeks to check if you stick to your commitment. But what matters most is where you put your focus. And to be intentional about it. If you’re a product manager at an early-stage startup, then this is your chance to increase your focus and make an impact. Discovery” or “?

Product Research 139

Product Research User Testing Product Management Product Manager 139

Business of Software Conference

SEPTEMBER 1, 2023

With less than 30 days to go till BoS USA 2023, let’s take a look at the line up and when you can expect to see them on stage! In this series of sessions at BoS Conference USA 2023 we’ll deep dive into how Autobooks retooled their business and ask the question, “What Happens if Product, Sales & Marketing Work Together?”

Data Visualization 52

Data Visualization Banking Customer Experience Differentiation 52

Department of Product

NOVEMBER 16, 2023

Gmail is testing a new reply functionality that transforms email into instant messaging. Growth in this product category, along with cuts, has led to the company reported quarterly profits in 2023. Figma’s State of Designer report 2023 in full. If successful, this could mark the end of the formalities of email.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Reporting Tools 52

Amplitude

APRIL 4, 2023

Amplitude CEO Spenser Skates shares the message he and his cofounders communicated announcing a global workforce reduction on April 5, 2023.

Messaging 93

Messaging 93

Product Talk

JANUARY 31, 2024

Another issue Sebastian identified in hindsight was trying to approach all customers with a broad messaging tool (similar to Intercom). Tweet This Teresa spoke about choosing one habit and iterating from there in her 2023 Product at Heart keynote. Give it a watch (or a read) if you need help choosing where to get started.

Product Research 310

Product Research Reporting Tools Feedback Software Customer Communications 310

Alchemer Mobile

JANUARY 4, 2023

January 4, 2023 – Alchemer – a global leader in experience management and enterprise feedback technology – announced today the acquisition of Apptentive, the industry leader in mobile feedback technology. Acquisition expands Alchemer’s ability to help brands close the loop with their customers. LOUISVILLE, Colo.

Feedback Software 130

Feedback Software Research Software User Testing Customer Feedback 130

eG Innovations

MARCH 28, 2023

eG Innovations at IGEL DISRUPT 2023 eG Innovations is an IGEL Ready partner, and I’m delighted to let you all know that we are sponsoring the IGEL DISRUPT End User Computing (EUC) Forum taking place in Nashville, April 3-5, 2023. How many Error, Debug and Info messages were logged in the log files of the IGEL Cloud Gateway?

Reporting Tools 52

Reporting Tools Research Software Enterprise User Testing 52

The Product Coalition

MARCH 11, 2024

Pop-up messages showcase features like unlimited hearts and offline access, appearing strategically after users lose hearts or miss a lesson due to a lack of internet connectivity. But here’s the nudge: Duolingo offers pre-written ‘nudges’ — short messages you can send to your leaderboard partner.

Research Software 145

Research Software Reporting Tools Customer Experience Artificial Inteligence 145

UX Planet

MARCH 3, 2025

of marketers reported higher conversion rates in 2023 compared to 2022, as per the samesource. Check your email for your welcome message, as per WordStream , to re-engage users. This statistic underscores the importance of optimizing these pages to exceed benchmarks, especially given that 33.7% For example, Thank you for signing up!

User Testing 59

User Testing Research Software Data Visualization Reporting Tools 59

Product Talk

FEBRUARY 8, 2023

Benedikte would set a rule for a message to pop up in the bottom corner when a customer navigated into a specific page in the app, so that she could target her question to something they were actively looking at. Tools of the Trade: Recruiting Customer Interview Participants was first posted on February 8, 2023 at 6:00 am.

Research Software 260

Research Software Feedback Software Analytic Tools Customer Communications 260

Userpilot

MARCH 30, 2025

Think: personalization, in-app messaging, gamification, personalized push notifications, etc. Smartphone users are downloading more apps than ever (there were 257 billion app downloads in 2023 alone). This hyper-specific targeting ensures you deliver the right message to the right user using the right language.

Analytic Tools 65

Analytic Tools Feedback Software Download Onboarding KPIs 65

UX Studio: Product Management

OCTOBER 2, 2023

These agencies are known for delivering comprehensive solutions that elevate a brand’s overall image and messaging. The post Top 9 Digital Design Agencies in 2023 appeared first on UX Studio. They also handle traditional advertising and branding, like print campaigns, TV commercials, and graphic design across different mediums.

Research Software 66

Research Software Data Visualization User Testing Technical Review 66

Intercom, Inc.

MARCH 28, 2022

While customers were already starting to show a clear preference for digital channels such as messaging , COVID-19 amplified this pressure to connect with customers online or risk not connecting with them at all. They predict that by 2023, 75% of organizations will have comprehensive DX implementation roadmaps, compared to only 27% in 2020.

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization User Testing 228