Alchemer Mobile

FEBRUARY 18, 2021

Back in May of 2020, we dug into the mobile data to reveal changes in DAU (daily active users) across different industries. For the travel category, the data looked vastly different than any other industry. If we look at the charts below, you’ll see data from two apps: An airline app and a lodging app.

Travel 230

Travel Feedback Software User Testing Strategy 230

Intercom, Inc.

JUNE 19, 2018

Moreover, when new innovations are developed for the customer support industry, they are often framed as a way to cut costs rather than offering better service. Forward thinking companies are starting to make service a part of their product, with messaging at the core. Search and self-service is how people expect to find things.

User Testing 216

User Testing Reporting Tools Research Software Customer Experience 216

Product Talk

FEBRUARY 28, 2024

Kelsey oversaw three product squads and reported to the VP of Product, David Krell. And how do we visualize that thinking in that shared sandbox so that we can help eradicate our individual blind spots?” One of the core things that our executives wanted was insight,” says Kelsey.

Product Research 323

Product Research Onboarding KPIs Feedback Software User Testing 323

Product Innovation Educators

AUGUST 19, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Using the Lean Canvas is one tool I recommend to help product managers think through the business model while crafting new product concepts. good-products-bad-businesses/.

Data Visualization 127

Data Visualization Weak Development Team Customer Feedback Research Software 127

Modus Create

MARCH 14, 2023

Audi — Reducing Marketing Costs with Unreal Engine Automobile Audi, a subsidiary of Volkswagen AG, had a high dependence on external service providers to create visuals for its products. This was also when cloud-based B2B SaaS and MarTech tools started emerging. Hasbro decided to act upon the insights.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Product Innovation Educators

NOVEMBER 23, 2020

Dr. Joseph Michelli is a returning guest, having previously brought us insights for creating incredible customer experiences with products and services in episodes 147 and 251. Microsoft Teams had to figure out how to scale and service their product when its application was far greater than they had anticipated.

Product Manager 181

Product Manager Product Management Airlines Data Visualization 181

Userpilot

MAY 14, 2024

Businesses use consumer behavior models for customer segmentation , marketing personalization , and predictive customer analytics. Userpilot can help you track user activity in real time, generating data that power a comprehensive customer behavior model. Examples include supermarkets, gas stations, budget airlines, and so on.

Data Visualization 105

Data Visualization User Testing Analytic Tools Customer Experience 105

Mind the Product

MARCH 5, 2020

So, which platform should you adopt for a new digital service, mobile app or the web? Under 35s are almost three times more likely to accept app push notifications than older generations, according to Comscore , but they also report the highest level of annoyance at receiving too many notifications. in 2017 to 7.8%

Research Software 177

Research Software Reporting Tools Development Data Visualization 177

Reveal

AUGUST 31, 2022

Reveal Embedded Analytics. Businesses of all industries and all sizes incorporate embedded analytics technologies and capabilities into their own software, SaaS platforms, Angular apps , or other apps because of the tremendous benefits that they get. See Reveal in Action. CRM: Maximize customer lifetime value.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Telecommunications 52

Intercom, Inc.

JUNE 6, 2019

For instance, many teams build apps on Intercom so users can leverage their workflows and services within our live chat Messenger and messages. A predictive lead scoring tool for B2B SaaS companies, MadKudu’s strategy is all about integrating with other platforms – including Intercom – to link customer intelligence and customer engagement.

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

The Product Coalition

JANUARY 17, 2021

To protect the company’s data from viruses, ransomware, worms, and malware, ethical hacking has become necessary. Ethical hacking gains unauthorized access to data on computers. The main recruiters are IT firms, but you can also get hired by airlines, financial service providers, retail chains and hotels.

Reporting Tools 158

Reporting Tools Research Software Technical Review Software Review 158

Agile Velocity

AUGUST 24, 2020

There have been many times in Southwest Airlines history where times were great. Watch this video to explore how Southwest Airlines’ core values and agility enabled their teams to come together during times of crisis and work towards the same goal. . About Emily Beatty | Strategist @ Southwest Airlines.

Airlines 65

Airlines Agile Customer Experience Leadership 65

Mironov Consulting

JUNE 28, 2018

Christoph Janz has a great post and visual tying a company’s pricing, volume and target audience to its marketing and lead generation models along a continuum. Rigorous A/B testing is a favorite tool in our B2C kit. Risks are very low, OKRs tie directly to transactional revenue, and the data speak unambiguously.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

The Product Coalition

MARCH 6, 2023

They are typically integrated with travel service providers, providing real-time rates, bookings, and trip logistics in one location. This travel software solution is directly related to the effectiveness of business trips, the management of company expenses, and data history for future business trips.

Reporting Tools 144

Reporting Tools Travel Systems Review Data Visualization 144

Usersnap

MAY 26, 2020

What we were good at was visual bug tracking because we built it based on a problem we had in our own projects. Why not build a customer service chat solution with a visual feedback component?” We dug into our product data and saw that some customers connected our solution with a customer service tool.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

UX Studio

FEBRUARY 13, 2018

From my observations on different people, as a UX researcher, I try to form an insight to design a better user experience. Also, research reports and presentations contain a lot of information requiring extra time to navigate. Qualitative and quantitative data go together. Backtracking takes effort. Getting the bigger picture.

Research Software 101

Research Software Reporting Tools User Testing Product Research 101

Amplitude

OCTOBER 9, 2018

First, it’s easy to buy an A/B testing tool but hard to generate and prioritize high-impact opportunities to keep running great experiments. Second, if you are running tests, often the ability to understand and learn from these experiments is limited to a few data scientists. Julio Farfan, Analytics and Optimization Leader, Volaris.

Engineering 102

Engineering Reporting Tools Analytic Tools Data Visualization 102

Mind the Product

SEPTEMBER 29, 2017

They don’t give you a perfect solution or exact data, but they give you more than enough to decide what to do next by helping you glimpse into the future. They launch an idea, get data and then iterate. The Design Sprint takes this same concept, but reduces the amount of work you need to do to get the data you need.

Research Software 151

Research Software User Testing Airlines Software Review 151

TIBCO - Thought Leadership

NOVEMBER 27, 2017

You don’t have to be a frequent flier to have noticed the personal touches that continue to creep into the airline experience. Data analytics are working their magic in the background on the gigabytes of intelligence gathered across the social media feeds and other online activity. As first appeared on Innovation Enterprise.

Data Visualization 49

Data Visualization Analytic Tools Airlines Travel 49

Mind the Product

JULY 25, 2019

There’s nothing wrong with that, though over time many rules-based products get increasingly frustrating: ever tried calling an airline or a bank? That means that it’s not a product, it’s a service. The examples above are services provided by security guards, credit analysts, and fitness instructors respectively.

Artificial Inteligence 127

Artificial Inteligence Roadmap Data Visualization Airlines 127

Product Management University

FEBRUARY 1, 2017

A typical MRD pays good lip service to market needs but many are more product centric than market centric. Example 1: Customers need a single data repository so they can better analyze critical business metrics and make better business decisions. . Consider these contrasting examples. No one makes it easier than Proficientz.

Document 100

Document Marketing Airlines Data Visualization 100

The Product Coalition

MAY 3, 2020

I came across an opportunity from a reputable airline requesting for innovative ideas on how to curb food wastage on flights. As such, the hope is to optimize the food menu to minimize the food wastage by perhaps utilizing data on flight routes, food choices and passenger demographics.

Airlines 84

Airlines Analytic Tools Research Software Data Visualization 84

Mironov Consulting

OCTOBER 19, 2022

 (I mostly see this proposed by technical leaders who come from non-revenue development organizations – those building software for internal use by companies in another business such as banking or airlines).   Not everything that’s reported as a bug is a bug – or should be fixed.  Customers

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Agile Transformation involves all levels of the organization and applies Lean-Agile principles to business processes, practices, tools, operations, and culture.

Agile 97

Agile Data Visualization Feedback Software Reporting Tools 97

Amplitude

JULY 29, 2020

For example, Netflix’s product vision is “becoming the best global entertainment distribution service.”. Mission: stellar service, valuable partner, sustained profitable growth, huge impact. And as you’ll see below, product analytics played a major role in how Dave made that decision. Product Analytics. Business Goals.

Data Visualization 83

Data Visualization User Testing Product Strategy Analytic Tools 83

Product Talk

MARCH 3, 2021

What are the things you desire that aren’t really needs, but you’re really glad that there’s somebody out there servicing those opportunities? You’re not going to get statistically significant data. And those guidelines apply—I have clients that are working with airlines and hotels and healthcare providers.

Product Research 234

Product Research User Testing User Friction Research Software 234

The Product Coalition

OCTOBER 23, 2019

million bookings made every day, and every tenth person in the world employed in travel services, it’s no surprise that the value of the travel industry is estimated to hit $13.5 Booking, Airbnb, and Expedia disrupted the travel industry by empowering customers with new tools to build their routes, find itinerary options and plan activities.

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

Roy Madden

SEPTEMBER 6, 2022

An industry-leading process that is 3-5X faster than traditional strategic intelligence gathering Regularly-publishes trend reports in the TNMT newsletter with 10,000+ subscribers 5+ former employees have introduced Feedly to their new companies. Our mantra is unconventional data perspectives. It’s a really good proxy indicator for us.”

Research Software 84

Research Software Data Visualization Reporting Tools Travel 84

The Product Coalition

JUNE 17, 2019

Providing flawless branch services and keeping clients’ money safe is no longer enough. In recent years, many new banks have been created that have introduced a number of unique financial services. How is this new generation of banks able to launch all of these new services so successfully and fast? But why is this? We execute.

Banking 113

Banking Development Team Review Software Review Technical Review 113

Pragmatic Marketing

FEBRUARY 3, 2020

From banks to athletic brands and airlines, companies gather data on us. I predict that, in a world of AI, people will crave true human connection even more. This sacrifice becomes all too apparent when the data gets it wrong. However, many of us act as if that’s the only option. “Life’s too short!

Artificial Inteligence 91

Artificial Inteligence Data Visualization Customer Experience Airlines 91

The Product Coalition

DECEMBER 19, 2018

Using online tools allows to work on a document together and quickly make necessary corrections. Also while working with an analytic text it is easier to consider every important detail and not miss anything out. For example, saying that amount of work hours in performance report is overestimated. Once a week would be enough.

Reporting Tools 102

Reporting Tools Feedback Software User Testing Analytic Tools 102

The Product Coalition

SEPTEMBER 21, 2023

Sure, the parents said the right things to their kids, but it was lip service. Their insights help align the product roadmap with market demand. When sales and marketing bring in fresh market insight, it forces product managers to tweak their strategies. Players on the team emulated this behavior. They broke the team.

Roadmap 147

Roadmap Onboarding KPIs Customer Feedback Customer Experience 147

Mironov Consulting

AUGUST 8, 2017

Especially in B2C or B2B2C markets where our tech is part of a long value chain: perhaps our software helps some employee collect data to tune a service that improves delivery of some consumer product… Creating real-world value is a multi-step process involving many players. See personas 4 and 7.” Wasted energy.

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

The Product Coalition

JUNE 17, 2021

Learn to have your data stored Not so many applications even can be implemented without data persistence, and there are many different ways to store data. You will also hear about relational vs non-relational databases, meaning the way data is organized is based (or not) on relations between different data types.

Development 148

Development Data Visualization User Testing Framework 148

The Accidental Product Manager

JUNE 19, 2023

A battle is brewing for your car’s dashboard screen Image Credit: may bird If you think about it, all of the screens in your life have already been claimed by someone. It’s the screen that is on the dashboard of your car. Your PC screen is owned by either Microsoft or Apple. Your phone screen is owned by either Google or Apple.

Data Visualization 65

Data Visualization Dashboard Product Manager Product Management 65

Intercom, Inc.

JANUARY 9, 2020

If the leaders at your company don’t value design as much as they should, help them understand by framing it as a tool that helps eliminate pain points for both your users and your colleagues. Jared points to “experience visions” as a fantastic tool to help guide the decision-making process. And I have some tools to do that.”

UX 165

UX Customer Experience Research Software Data Visualization 165

Userpilot

JANUARY 19, 2021

Use the insights from these measurements to improve your product experience. Ditch the vanity metrics and focus on actionable data. Source: Userpilot Feature Engagement Analytics – why not try it in your app? Using analytics tools such as Heap. If you’re moving from another tool, you will have to, well, move.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Research Software 98