Intercom, Inc.

JUNE 19, 2018

In the new book Human + Machine , Accenture technology leaders Paul Daugherty and Jim Wilson posit that the businesses that harness AI will flourish in the years to come – transforming everyday customer service in the process. These changes can already be seen at companies such as Dutch airline KLM.

User Testing

Alchemer Mobile

NOVEMBER 10, 2022

Customers are then able to access the Apptentive product suite to send ratings prompts, survey customers for product information, use Message Center for customer service, send notes to drive positive outcomes, and push customers to upgrade to the latest version of their app.

Feedback Software

Intercom, Inc.

DECEMBER 4, 2019

In an entirely different industry, and in an entirely different way, European budget airline Ryanair also demonstrates incredible consistency from its value prop (cheap flights) to its product to its brand identity. You are then happy to lose ground on certain aspects of the product while you develop a defensible position in the market.

Branding

Mind the Product

JUNE 25, 2019

Southwest Airlines was able to align employees on providing a cheap, no-frills experience for customers by hiring people who bought into its vision of air travel. Does the candidate have skills or experiences that can transfer well into meeting the needs of the position? Set a standard and make it work for your team.

User Testing

Mind the Product

NOVEMBER 20, 2018

Here’s what we learned about unlearning the past from a lively discussion with Barry, Anna Kuriakose (Chief Product Officer at TotallyMoney), Reshma Shaikh (VP of Strategy and Operations for Springer Nature), and Glenn Morgan (Head of Digital at International Airlines Group). The Romans had the Right Idea. Curious to Unlearn more?

Airlines

Product Innovation Educators

AUGUST 19, 2016

The context of the articles is product development for airlines but the points apply to product management in general. Idea generator, collaborator, problem solver, pilot maker, team builder, resource leverager, … Interestingly, some state governments have CINO positions too. What is a Chief Innovation Officer?

Data Visualization

Mind the Product

MARCH 5, 2020

For instance, in an airline app, notification about “Your Flight AA001 is now boarding at Gate B99” can be all information a user needs. Mega apps – meaning an “ecosystem” app, such as WeChat, Facebook, and Alipay – take a different approach and are positioned firmly in the app side of things.

Research Software

Intercom, Inc.

SEPTEMBER 23, 2021

I talked to a number of people and asked them, “If every airline took away the miles and you couldn’t get those free trips anymore, would you continue to fly on that airline?” I really love seeing that most people leave positive reviews. ” And many times, the answer is no. That’s unfortunate.

Reporting Tools

Modus Create

MARCH 14, 2023

Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line. An overwhelming majority (88%) of respondents said they had a positive impression of the company’s brand after engaging with its articles.

Analytic Tools

The Product Coalition

FEBRUARY 12, 2019

Here’s my best guess at Southwest Airlines’ strategy circa the 1970s (it has changed little since): (1) Buyer + $ value pool. over-served by major airlines) who want a faster and similarly low-cost alternative. There is a big trend emerging in airline de-regulation. you can only book with the airline thus avoiding royalty fees.

Airlines

Lenny Rachitsky

JULY 25, 2024

Find the transcript at: [link] Some takeaways: Strategy is an integrated set of choices that compels a desired customer action.

Feedback Software

The Product Coalition

SEPTEMBER 21, 2023

Both are a team sport Both require teamwork to succeed Both require adaptable strategies and tactics tailored to the situation Both are goal-oriented Both need everyone to play their position And both go horribly wrong when the team is not working as a cohesive unit with a strategy.

Roadmap

The Product Coalition

DECEMBER 9, 2019

Market Positioning However as a business matures together with its brand, it would be meaningful for the business to establish its own web presence apart from the marketplace in order not to lose its brand equity.

User Testing

Mironov Consulting

JUNE 28, 2018

’ For airline reservation systems, perhaps ‘traveler’ and ‘booking agent’ and ‘airline CFO.’ We can’t position or sell or intelligently prioritize a backlog without knowing what each audience wants. Interview both users and buyers.

Enterprise

The Product Coalition

MARCH 6, 2023

Business travelers make up 12% of an airline’s passengers, but they represent 75% of the profit. 30% of employees would accept roles with a lower salary if the position offered more opportunities to travel. The global market for business travel is expected to post a CAGR of 3% from 2020 to 2027.

Reporting Tools

The Product Coalition

DECEMBER 19, 2018

Perfectionism is one of the main requirements for manager position, so as a test you can ask a candidate to edit and format a short sample contract. Some helpful ways to select the most capable candidates are written test task and Skype interview using practical case-solving to test agility and perspicacity. Connect with us here.

Reporting Tools

Mironov Consulting

AUGUST 8, 2017

I spend a lot of time sifting through documents, positioning and stories – trying to figure out who we’re talking about. If we work at an airline, our customers are the passengers who pay us to fly them home for Thanksgiving. Then chose some more specific names and stick with them. A Personal Sore Point. <soapbox>

User Testing

Mind the Product

APRIL 18, 2017

Jeff has worked in various roles and leadership positions at iXL, Fidelity, AOL, WebTrends, and TheLadders. Her art is held in the collections of companies like Delta Airlines, Survios, Merge, Senetics, StarVR and River Studios. Zenka graduated from Northwestern University with a Bachelor’s of Science and honors in film.

Research Software

Intercom, Inc.

JUNE 6, 2019

It’s sort of the natural progression of DM’ing the airline account because you know that the community manager behind that account has infinitely more access and is much more responsive than trying to go through the customer support channels. There are a lot of career opportunities and positions that are just not available to me.

Analytic Tools

Split

MAY 27, 2022

When we don’t know if a change has a positive or negative impact, we A/B test it to resolve the disagreement. Although disagreements can sometimes create tension and put employees in uncomfortable positions, they help us uncover where we went wrong. Eventually the airline sees accumulated miles piling up and becomes concerned.

User Testing

Usersnap

MAY 21, 2019

Their positive recommendations can bring in more customers.” Encourage word-of-mouth by creating a customer advocate program that rewards existing customers for their positive feedback and referrals. Upon receiving positive feedback, thank your customers, and prompt them to do a cheeky tweet. Increase your Online Referrals.

User Testing

PMLesson's Ace the PM Interview

DECEMBER 3, 2020

I also explained how I would integrate with the airlines, so passengers could get an invite to begin their adventure the moment they landed. It took a week, but the feedback came back overwhelmingly positive. Add-on details are not critical, but it’s nice to show you have ideas on what makes a great customer experience.

Weak Development Team

DISQO

FEBRUARY 4, 2019

In the past year alone, for example, a United Airlines flight attendant who was caught on video dragging a customer off of a plane, and Facebook’s data privacy issues have dominated news cycles. One user who reacted positively to the ad said: “I felt like Verizon did a good job portraying what they were trying to do.

User Testing

ProductPlan

DECEMBER 30, 2019

Or do you position your product as a premium good, with a high enough price tag to return a tidy profit on every sale? How competitors position their solutions. How a product is marketed, priced, positioned, and packaged is intrinsically linked to the overall experience. It requires participation from other stakeholders.

Strategy

Product Talk

MARCH 3, 2021

Where are there opportunities for you to intervene in your customers’ lives in a positive way? And those guidelines apply—I have clients that are working with airlines and hotels and healthcare providers. But I think philosophically design thinking has more positive than negative. What are your customers’ needs? Tweet This.

Product Research

Userpilot

MAY 14, 2024

Examples include supermarkets, gas stations, budget airlines, and so on. It posits that businesses can influence consumer attitudes and behaviors through advertising. Psychoanalytical Model This model disagrees with the economic model. The Webster and Wind Model applies to you if you own a B2B product or service.

Data Visualization

Amplitude

JULY 29, 2020

It includes the position of troops, the features of the landscape and any obstacles in your way.” For example, Mexican airline Volaris used cohort analysis through Amplitude to find which routes and users were most likely to get seat upgrades, and then deployed targeted campaigns. This grew seat selection upgrades by 25%.

Data Visualization

UX Studio

JULY 4, 2018

Same goes for airline in-cabin training. Note symptoms and causes (such as frame rate, sudden acceleration, session length, standing versus seated position, the age of the participant) and do not proceed without getting them fixed. An interesting but surprising example: it can be useful for curing phobias!

User Testing

PMLesson's Ace the PM Interview

APRIL 19, 2020

Without previously having a PM job, it is vital to position your resume to appear as if you were already doing PM related tasks in your current consulting role. As a management consultant, you likely have traveled so frequently that you've earned elite statuses across airlines and hotels. Apply anyway.

Consulting

PMLesson's Ace the PM Interview

APRIL 19, 2020

Without previously having a PM job, it is vital to position your resume to appear as if you were already doing PM related tasks in your current consulting role. As a management consultant, you likely have traveled so frequently that you've earned elite statuses across airlines and hotels. Apply anyway.

Consulting

Userpilot

JANUARY 19, 2021

The more engaged customers move along the user journey the more likely they are to recommend your app (drive WOM), leave positive reviews, and upgrade to a higher plan (expansion revenue). When thinking of a loyalty program the first thought that comes to mind is airline companies. Source: Insided.com.

Analytic Tools

nulab

MAY 10, 2019

The financial and legal support your business needs to ensure it’s well-positioned to make good business decisions. A motivated workforce with low turnover is especially important for businesses that provide in-person services, such as a bar or an airline, where the employees are a key part of the service. Firm Infrastructure.

Research Software

DISQO

FEBRUARY 4, 2019

In the past year alone, for example, a United Airlines flight attendant who was caught on video dragging a customer off of a plane, and Facebook’s data privacy issues have dominated news cycles. One user who reacted positively to the ad said: “I felt like Verizon did a good job portraying what they were trying to do.

User Testing

DISQO

FEBRUARY 4, 2019

In the past year alone, for example, a United Airlines flight attendant who was caught on video dragging a customer off of a plane, and Facebook’s data privacy issues have dominated news cycles. One user who reacted positively to the ad said: “I felt like Verizon did a good job portraying what they were trying to do.

User Testing

Dear Strategy

DECEMBER 31, 2020

We’ve forced several industries (airlines, public transportation, theaters, restaurants, bars – just to name a few) to rethink any strategy that involves packing humans together into inhumanely tight spaces. We’ve realized that we can probably survive on a little less toilet paper and paper towels!

Education

DISQO

DECEMBER 22, 2018

Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. The one absolute metric we have is positive constituent interactions, especially when you have a compulsory interactions, like paying your water bill.”.

Fractional CTO

Intercom, Inc.

OCTOBER 24, 2019

And she worked her way up to be one of the United Airline’s first female pilots. How do we make our relationships and groups more welcoming, more benevolent, more positive?” I grew up in a house with a mother who was the first luggage loader at San Jose Airport in Northern California. Practical advice for building community.

Research Software