Alchemer Mobile

NOVEMBER 10, 2022

mParticle is the customer data platform for brands leading the CX revolution. We think we’re pretty great – and so do many leading enterprise brands such as CNN, WeatherBug , FanDuel , Capital One, JetBlue, Dunkin’, Zillow, Norwegian Cruise Lines, Safeway, Alaska Airlines, and more. Mobile in-app feedback tools & solutions.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Alchemer Mobile

JUNE 12, 2019

Another challenge comes with the unique loyalty customers feel towards their financial institutions and banks. Most brands only hear from less than one percent of their customer base , so they miss out on critical feedback from the other 99 percent. The first is to launch a VOC (voice of the customer) campaign.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

Alchemer Mobile

APRIL 7, 2021

Finance brands were generally spared by the marketplace shakeup of 2020. Consumers used Finance apps for the same standard purposes, although DAU spiked as people used mobile as their primary access point to banks and finance management. Banking (banks and credit unions), and Insurance (auto, home, life, renters, pets, etc.).

Finance 147

Finance Feedback Software Research Software Systems Review 147

Alchemer Mobile

JANUARY 24, 2019

One of the most important tasks we’re faced with in business and in our personal lives is taking care of our finances, and mobile banking is already insanely popular across all demographics. According to Apptentive’s recent consumer survey , the majority of banks and credit unions offer mobile banking apps—and they are wildly popular.

Feedback Software 164

Feedback Software User Testing Customer Feedback Finance 164

Mind the Product

MARCH 14, 2019

Now imagine the same scenario but this time, rather than a machine, you’re inside the bank speaking to a human cashier. In the Kano model, the surprise touches that users enjoy are called “delighters” For example, imagine a staff member handing a free lollipop to your child to keep them happy while you queue at the bank.

Customer Satisfaction 185

Customer Satisfaction User Testing Banking Customer Experience 185

Mind the Product

APRIL 16, 2020

However, I quickly discovered that there’s too much brand risk for a trusted bank to take this type of lean startup approach. Venus quickly became the key to getting everything done, including getting us a new banking licence! People were extremely privacy-conscious in Hong Kong and banks were trusted. Conclusion.

Weak Development Team 197

Weak Development Team Banking Customer Experience User Friction 197

Mind the Product

DECEMBER 12, 2017

Having spoken at conferences twice this year on the subject of design and emotion, I was spurred into writing this post by the number of people who gave me positive feedback. We tend to remember the peak of the experience (whether positive or negative) rather than the end-to-end experience. Social Media and Brand Reputation.

Data Visualization 150

Data Visualization Reporting Tools User Testing Analytic Tools 150

Intercom, Inc.

JUNE 19, 2018

The first sign that the thieves were on the move came when Tristan, CEO of a startup accelerator, was contacted by his bank, Monzo , through their app. Unfortunately, Tristan still had to handle charges on cards from two other banks. 54% of consumers will try a new brand for a better service experience.

User Testing 216

User Testing Reporting Tools Research Software Customer Experience 216

Product Talk

JANUARY 31, 2024

Luckily, this story ends on a more positive note. Sebastian Wramba is a Product Manager at Netfonds AG , a company that supports independent financial advisors, private bankers, and insurance brokers and any combination of those from “lone wolves” to larger companies like private banks or networks.

Product Research 310

Product Research Reporting Tools Feedback Software Customer Communications 310

Intercom, Inc.

MARCH 31, 2020

To provide some positivity amidst the chaos, today we’d like to share the incredible work we’re hearing about. is offering hundreds of schools free access to their one-on-one learning companion and a vast bank of practice questions. E-learning companies are helping schools streamline virtual learning.

User Testing 212

User Testing Healthcare Customer Experience Systems Review 212

Product Innovation Educators

APRIL 1, 2024

.” He is founder and CEO of CXFormula , which works with entrepreneurs to Fortune 100 companies including Nike, Universal Studios, Burger King, Bank of America, and others. The customer experience journey is the perception that a customer has after interacting with your product, service, brand, and team.

Customer Experience 250

Customer Experience User Friction User Testing Automotive 250

Intercom, Inc.

OCTOBER 13, 2020

Automating the resolution of those questions helps companies to scale their support – operating online might mean you can sell to anyone in the world, but you better be able to support all those people if you want to retain your brand. What was the cost of a false positive going to be? It’s easy to annoy users by interrupting them.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Alchemer Mobile

MAY 7, 2020

Apptimize, An Airship Company, helps brands rapidly iterate to make amazing user experiences across all their digital channels through A/B Testing and Feature Release Management with a mobile-first lens. mParticle is the customer data platform for brands leading the CX revolution. Core mobile in-app feedback tools & solutions.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Alchemer Mobile

APRIL 11, 2019

But despite these hurdles, Finance apps are uniquely positioned for incredible engagement opportunities, and app publishers are capitalizing on the opportunities that arise. With mobile banking, the branch experience has become secondary to the digital experience, largely thanks to mobile apps. Their frequency of use is lower (e.g.

Finance 203

Finance Feedback Software User Testing Customer Experience 203

The Product Coalition

MARCH 25, 2022

Banks, insurance companies, and trading platforms use digital solutions to facilitate their communication with clients and make operations easier to perform. Banking mobile apps, trading platforms, blockchain, contactless payments, NFT, financial data analysis-all these terms fall into the fintech category.

Research Software 156

Research Software Feedback Software Reporting Tools Data Visualization 156

The Product Coalition

APRIL 7, 2021

Today, many brands realize the urgent demand for having their own mobile application to be tightly connected with their customers and run their businesses online more successfully. Also, the company has received many positive customer reviews on Clutch and GoodFirms. Over the years, Fireart maintains its 5/5 ranking on Clutch.

Research Software 143

Research Software Feedback Software Artificial Inteligence User Testing 143

Alchemer Mobile

JULY 21, 2020

In the banking and financial industry , the best place to gather customer feedback is typically in the app stores. They had no way to direct happy people to leave positive reviews in the app stores or redirect unhappy people to one-on-one support.

Feedback Software 130

Feedback Software Product Research Roadmap Customer Feedback 130

Product Talk

DECEMBER 7, 2022

Whether you are brand new to conducting customer interviews or have conducted hundreds of customer interviews, this guide will cover everything you need to know including: What are customer interviews? It’s all about how you position the ask. Customer interviewing is one of the most valuable activities a product team can do.

User Testing 294

User Testing Reporting Tools Customer Experience User Friction 294

The Product Coalition

MAY 23, 2022

It’s all about the experiences in the metaverse, which is why some famous brands have started collaborating with metaverse platforms like Roblox and Decentraland to provide immense engaging and interactive platforms. Without going via banks or brokerages, anyone can utilize DeFi wallets like Metamask and True Wallet.

Customer Experience 157

Customer Experience Inbound Outbound User Testing 157

Intercom, Inc.

FEBRUARY 14, 2018

Each bank of desks is a product team, with our PMs, Designers, Engineers, Researchers, Analysts and more sitting together. To the right of each bank you can see the dedicated team rooms. Your mission might exist on your marketing site, or in some brand guidebook, but nowhere else. This is our Design Studio.

Product Research 188

Product Research User Testing Research Software Feedback Software 188

Alchemer Mobile

APRIL 24, 2018

The feature gives people the ability to transfer money to their bank account via their debit card in a matter of minutes. Mobile brands and devices. We scaled it quickly and have been leveraging it for a variety of brand and partner activations since. Q: What is a new feature that you are the most proud of? Privacy norms.

User Testing 203

User Testing Customer Experience Artificial Inteligence Naming 203

Userpilot

AUGUST 22, 2024

TL;DR Customer onboarding in financial services aims to integrate users into systems and educate them about product features, for example, in the banking sector. For example: Banks use the onboarding process to help users get familiar with their mobile app or what to do if they lose their credit card. Let’s get started.

Reporting Tools 111

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 111

PMLesson's Ace the PM Interview

FEBRUARY 20, 2025

JPMorgan Chase is the unified company of its two brands: Chase, a consumer and commercial banking brand, and J.P.Morgan, an investment brand for corporations and governments. System Design Design a real-time fraud detection system for a banking application. Design a real-time notification system for banking alerts.

Reporting Tools 52

Reporting Tools Data Visualization Software Review Technical Review 52

Mind the Product

DECEMBER 13, 2018

It’s testament to the appeal of Manchester and its product community that we’ve been able to attract some of the world’s best speakers from some phenomenally interesting brands. It powers THG’s own brands, including lookfantastic, MyProtein, ESPA and Glossybox, as well as such international giants as Nintendo and Honda.

Analytic Tools 152

Analytic Tools Research Software Data Visualization Government 152

Alchemer Mobile

MARCH 18, 2021

Brands shifted focus to improving long-term retention. Brands only lost an average of 4% of consumers in this group thanks to precise segmenting and proactive, personalized outreach. And at the beginning of the COVID lockdowns, a lot of different industries, a lot of different brands saw huge boons inside of their apps.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Modus Create

MARCH 14, 2023

Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line. It shifted its focus away from children to their parents, i.e., banking on nostalgia to drive sales. In this post, we share 10 digital transformation examples from 10 industries.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Alchemer Mobile

JUNE 15, 2024

Fast service” may be seen as favorable in banking and take-out restaurants but not at all positive for fine dining experiences. You can analyze large volumes of NPS, CSAT and customer feedback data to quickly understand what’s driving negative and positive sentiment about your brand. Foster brand loyalty.

Customer Experience 100

Customer Experience Artificial Inteligence Data Visualization User Testing 100

Department of Product

JULY 29, 2022

Product Positioning for Product Managers Why an understanding of how your product is positioned is critical A key responsibility for Product Managers is to define how their products are positioned in the market. This is the result of unique product positioning.

Positioning 52

Positioning Feedback Software Product Management Product Manager 52

The Product Coalition

FEBRUARY 26, 2021

Apple is more than a brand, it is a whole world that is not available for everyone though. It is not just an indisputable innovation factory but a “ cash flow machine ” that has piled up more than 200 bln dollars on bank accounts and can run the business without selling a single iPhone for a year.

Customer Experience 131

Customer Experience Technical Review Systems Review Software Review 131

Intercom, Inc.

NOVEMBER 3, 2022

Despite having started her career in banking and finance, when Natasha moved to Bulb, a renewable energy supply company based in the UK, she encountered the challenges of scaling a support team firsthand. I think the name has worked out quite well for us in being able to build a brand. For Natasha, the answer is a resounding yes.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Gainsight

JANUARY 23, 2025

Gainsight recently announced that we were named a Leader in the first-ever Gartner Magic Quadrant for Customer Success Management Platforms ; Gainsight was positioned highest on the Ability to Execute axis and furthest on the Completeness of Vision axis. So, no matter your industry, its no longer enough to just deliver a product.

Research Software 52

Research Software Reporting Tools User Testing Customer Experience 52

PMLesson's Ace the PM Interview

MARCH 4, 2025

  When interviewing at Discord, you might run into mention of Wumpus, a fun character and mascot of the Discord brand. Expect a high-level discussion of your background relevant to the role and what you’re looking for in your next position. Discord Interview Tips Discord values collaboration and belonging. 

Reporting Tools 52

Reporting Tools Data Visualization User Testing Technical Review 52

Userpilot

AUGUST 18, 2022

Customer advocacy is a powerful force for driving business growth without breaking the bank. There is nothing more important to a brand than making its customers happy. While customer satisfaction is essential to brand success, taking proactive measures toward turning these satisfied customers into advocates is key to business growth.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Userpilot

JULY 8, 2024

TL;DR Customer journey touchpoints are moments or points of contact where customers interact with the product or brand. After the customers buy the product, the role of the touchpoints is to support customers and provide a positive experience. And retargeting enables you to keep them engaged with your brand. Let’s dive in.

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Userpilot

DECEMBER 19, 2022

B2B marketing expenses can vary wildly depending on whether you’re building a brand on social media, investing in content, or targeting enterprise customers with account-based marketing. Find your brand positioning. Brand identity is the first detail that you need to nail down.

B2B 105

B2B User Testing Research Software Analytic Tools 105

Userzoom

AUGUST 15, 2019

For example, if you’re conducting research for a bank with branches located in a few states in the east coast and you wanted to assess the experience of applying for a mortgage, you don’t need the bank’s actual customers who need a mortgage from those exact states. Examples might include brand perception and brand attributes. .

User Testing 118

User Testing Product Research Testing Research Software 118

Userpilot

JANUARY 12, 2023

7 easy ways to provide after-hours support without breaking the bank. After-hours support also sets you apart from competitors, allows you to reach global markets, and helps you build a positive brand reputation. Establish a strong brand reputation. Let’s get started. 8 ways to provide after-hours customer support.

Embedded Analytics 98

Embedded Analytics Customer Experience Customer Satisfaction Software Review 98