DISQO

APRIL 2, 2020

Online banking isn’t a new concept, but it may become a mainstay due to the spread of COVID-19. It’s everyone’s responsibility to prevent the spread of COVID-19,” Richard Crone, a payments expert and CEO of Crone Consulting LLC told NerdWallet. Financial services can all be obtained digitally.

Banking 52

Banking User Testing Reporting Tools Presentation 52

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? Mobile in-app feedback tools & solutions.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Mironov Consulting

OCTOBER 19, 2022

1] Dedicated Bug Fixing Teams Sometimes there’s a push to create development teams specifically to close out bugs and defects, especially after frequent outages or to address long-term system neglect.  This   Not everything that’s reported as a bug is a bug – or should be fixed.  Customers

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Mironov Consulting

DECEMBER 17, 2023

  If it breaks three years from now — or has to change to work with changes in their other various systems — we’ll be expected to fix/change/adapt/improve it to meet purpose.  New financial regulations require additional reports using data items not currently in their market analysis app.

Customer Communications 117

Customer Communications Reporting Tools Artificial Inteligence User Testing 117

Amplitude

DECEMBER 17, 2018

When a dear colleague introduced me to Amplitude, I was – in typical consultant form – skeptical of the claims. I started exploring the world of data and enterprise reporting. The enterprise reporting industry took twists and turns and I was in the thick of it. Me and my kids.

Reporting Tools 66

Reporting Tools Data Visualization Analytic Tools Technical Review 66

Antwak Blog

MARCH 11, 2021

Such information should be reported to the management as it could be a potential breach. His workplace is security-focused with all the solutions on the place. Security, Incident Management systems, SIM solutions, workflows, playbooks are well placed. Keep your software and OS updated.

Reporting Tools 52

Reporting Tools Data Visualization Banking Download 52

Mironov Consulting

MARCH 9, 2024

†† Here’s a scenario: You’re a product manager at an Enterprise software company and get a blizzard of incoming requests and demands and tickets and suggestions and ideas.    I’ve heard several customers complain about slow reports.”   That’s our #1 challenge for 2025.”

User Testing 59

User Testing Reporting Tools Customer Experience Technical Review 59

Antwak Blog

MARCH 11, 2021

Such information should be reported to the management as it could be a potential breach. His workplace is security-focused with all the solutions on the place. Security, Incident Management systems, SIM solutions, workflows, playbooks are well placed. Keep your software and OS updated.

Reporting Tools 52

Reporting Tools Data Visualization Banking Download 52

Johanna Rothman

APRIL 18, 2024

Implement or Fix Customer-Facing Problems When customers report problems, how does your organization react? Assume you have fixed all the customer-reported or customer-facing problems. We can file all those ideas into an electronic tool. Then we only have to deal with all those ideas when we open the tool. Don't worry.

Product Research 72

Product Research Feedback Loop Data Visualization Reporting Tools 72

Intercom, Inc.

JUNE 30, 2022

Caroline Jarrett became interested in forms around 30 years ago while delivering optical character recognition systems to the UK Inland Revenue, which included processing tax forms. It didn’t work very well, and it turned out it was because people made honest mistakes when filling in forms that the technology couldn’t read.

Feedback Software 239

Feedback Software Reporting Tools Research Software User Testing 239

Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. trillion to global GDP, “making it the biggest commercial opportunity in today’s fast changing economy”, according to a recent report by PwC. Could we make the user experience safer?

Artificial Inteligence 178

Artificial Inteligence Data Visualization Product Research Reporting Tools 178

Mironov Consulting

APRIL 12, 2020

Anonymizing some examples from last week’s coaching calls: You might have a SaaS product for arts and social service organizations. Banking platforms may need emergency workflows to handle small business loans or temporary forgiveness of late payments. Long lead-time partnerships with huge corporations can probably wait.

Customer Experience 140

Customer Experience Reporting Tools Technical Review Transportation 140

Mind the Product

MAY 7, 2018

Marcel Britsch is a consultant with Equal Experts. Using examples from his work with Barclays Bank on a greenfield project and also a brownfield supply chain optimization project, Marcel demonstrates how to do lean actionable modelling. Examples of effective use of product management tools. Example From Barclays Agency Lending.

Reporting Tools 90

Reporting Tools Banking Customer Feedback Customer Experience 90

Mironov Consulting

SEPTEMBER 15, 2019

Data science has traditionally been an analysis-only endeavor: using historical statistics, user interaction trends, or AI machine learning to predict the impact of deterministically coded software changes. Provide Much Deeper Context than Traditional Software Projects, Especially Use Cases and Business Goals.

Data Visualization 90

Data Visualization Analytic Tools Research Software Weak Development Team 90

Mind the Product

OCTOBER 31, 2019

When I first started as product lead at a bank, information used to fly right past me. We were a new team and we didn’t know what product management should encompass at the bank. Designers reached out to domain experts from other teams to drive requirements without consulting the product team.

User Testing 87

User Testing Product Research Data Visualization Banking 87

Mironov Consulting

DECEMBER 5, 2023

  Product/Engineering has some work to do – revised regulatory reports, new date formats, US/Canadian hosting, language toggles – but most of the effort is probably in Sales & Marketing.  Second , lots of recent conversations about AI-supercharging our reporting engine to auto-generate insights for customers. 

Data Visualization 78

Data Visualization Strategy Artificial Inteligence Weak Development Team 78

Mironov Consulting

DECEMBER 29, 2022

Almost every week, I have a conversation with executives at B2B software companies who don’t see a bright-line distinction between software license revenue and customization/implementation revenue.  Or What do I mean by software product vs software services ?  A billable).  Building

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

The Product Coalition

APRIL 23, 2018

Fractional CFOs are people who provide part-time financial services to companies on an ongoing basis. As you grow, you may hire a bookkeeper to perform some of these functions, but a part-time CFO can set up your account systems, begin tracking your financial activity, and provide you with reports and insights on your company’s performance.

Systems Review 60

Systems Review Development Team Review Customer Experience Finance 60

Reveal

AUGUST 15, 2022

But is Logi Analytics the right embedded analytics solution for your organization? We are taking a deeper look into the pros and cons of the Logi Analytics embedded analytics solution and introduce you to the #1 Logi Analytics alternative – Reveal. Why choose Reveal? Logi Analytics Overview. The Pros of Logi Analytics.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

JANUARY 26, 2021

One tool to achieve this is customer journey analytics software. The software delivers context and clarity to the complicated multichannel customer journey. What Is Customer Journey Analytics Software and How Do Companies Use It? Some choices for Customer Journey Analytics Software are Indicative, WebEngage, and Woopra.

Data Visualization 98

Data Visualization Analytic Tools User Testing Customer Experience 98

Atlassian

JANUARY 27, 2022

Download our Q2 FY22 earnings report here. We’re building a cloud platform that lets us ship new capabilities and products quickly, as we’re beginning to see with Point A. Marty Hagewood, a software development manager at EMC Insurance Companies, experienced this first-hand. Fellow shareholders, Prefer a PDF? No worries!

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Research Software 52

Intercom, Inc.

SEPTEMBER 15, 2022

But historically, our communication technology has been mostly text-based. You can read our data report on emoji trends abstracted from more than two million anonymized conversations between our customers and their customers here. Enter the emoji. If you enjoy our discussion, check out more episodes of our podcast.

Messaging 129

Messaging Reporting Tools Research Software Data Visualization 129

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. And today I am super excited to share some of the key insights from our 2021 Mobile App Engagement Benchmark Report. Read the report here.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Intercom, Inc.

OCTOBER 29, 2019

You’ll reduce the chance of misunderstanding and increase your freedom to operate if everyone is aligned on the problems to be solved and the principles your solution must reflect. Product behavior: This refers to classifying customers by how they use your product or service in terms of frequency, inputs (e.g.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Mironov Consulting

MAY 18, 2024

  In scope means that they own the decision/action, but might consult others.  Let’s imagine a Director of Product responsible for a portfolio, with 5 product manager direct reports matched to 5 stable maker teams.   ” “Aria is the SQL ace on the Reporting team, but could get promoted elsewhere. 

Technical Advisors 65

Technical Advisors Technical Review Weak Development Team Product Research 65

Mironov Consulting

JULY 27, 2023

Lately, I’ve been writing a lot about entirely predictable goal misalignments between the maker side (product, engineering, design) and the go-to-market side (sales, marketing, customer success) of tech firms, especially at B2B/enterprise software companies.  That   “ BNP Paribas is the largest bank in France.  We

Information 98

Information Weak Development Team Reporting Tools Technical Review 98

Mixpanel

MARCH 7, 2021

Another report by ProductPlan independently confirms women account for just 37% of product manager roles. “I started out in financial services which took me to data and CRM in marketing. in Political Economy and a Certificate in Entrepreneurship & Technology.” “I started as a software developer.

Feedback Software 52

Feedback Software Research Software Analytic Tools Reporting Tools 52

Mind the Product

MARCH 29, 2020

Super apps like Gojek and Grab combine multiple services such as food delivery and ride-hailing (Photo: Shutterstock). In fact, we have various squads that are taking care of either a single platform or working on a certain element of the customer experience.” Cultural Differences and Conflict Avoidance. Market Differences.

Product Research 163

Product Research Research Software Feedback Software User Testing 163

Mironov Consulting

JUNE 28, 2018

Rigorous A/B testing is a favorite tool in our B2C kit. We have lots of techniques to estimate purchasing behavior early in the discovery cycle: sign-ups, pre-orders/crowdfunding, clicks through to fake fulfillment pages, hand-testing a concierge service. Use current customers as a proxy for new ones.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

The Product Coalition

FEBRUARY 26, 2022

One particular example, UpBank, I’d argue one of the most underrated and successful software companies in Australia, only has Product Designers with one single product leadership role. The issue feels a little more systemic. Using these ideological tools for your own sanity is great. almost nobody talks about customer needs.

User Testing 169

User Testing Weak Development Team Customer Experience Customer Feedback 169

Business of Software Conference

OCTOBER 1, 2019

Rich Mironov, CEO/Founder, Mironov Consulting. Rich Mironov (CEO, Mironov Consulting) – What To Do About Your Audience’s Real Roadmap Questions from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates?

Roadmap 40

Roadmap Consulting User Testing Weak Development Team 40

Product Management University

FEBRUARY 25, 2020

Portfolio level business requirements deliver three primary benefits: Through the Eyes of the Customer – They force product management teams to see their target customers holistically, without product bias, which leads to better product decisions and more valuable solutions. Let’s say that you sell marketing automation solutions.

Marketing 130

Marketing Product Management Product Manager Reporting Tools 130

The Product Coalition

JANUARY 30, 2018

Today, your “identity” is comprised of 100s of records stored with individual organizations like banks, government entities, credit reporting agencies, medical providers, financial institutions, and even social media sites you’ve granted access to.

Reporting Tools 60

Reporting Tools Government Data Visualization Customer Experience 60

Business of Software Conference

FEBRUARY 10, 2020

Whilst VP, Digital Product & Strategy for Small Business at JP Morgan, Isa observed that the bank branches that were most profitable were ones with the most engaged people. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Join the smart people who get BoS updates.

Reporting Tools 40

Reporting Tools Analytic Tools Feedback Software Customer Experience 40

The Product Coalition

JULY 14, 2018

The purpose of this post is to share one practical tool I use to help build great products that everyone can use. Resources Why you only need to speak to five users by Nielson Norman Group Do-It-Yourself Usability Testing with Steve Krug The Scrollwheel Usability Testing of Fruit David Di Sipio Technology is all about people.

User Testing 60

User Testing Customer Experience Product Research User Experience 60

Business of Software Conference

JUNE 27, 2019

In his 3rd talk at Business of Software, Mikey picked up from where he left off at the end of his previous talk ‘ How To Recruit A Badass Team ‘ You’ve hired a great team, but you need to learn how to manage them. BoS USA 2018 Mikey Trafton Managing a Badass Team from Business of Software Conference. Upcoming Events.

Weak Development Team 58

Weak Development Team Reporting Tools Research Software Feedback Software 58

Mironov Consulting

AUGUST 27, 2017

An educational software company might assign 30 large East Coast private universities to its Boston-based sales rep.) At enterprise software companies, there may be entire teams assigned long-term to a single customer. large groups of customers with the same problem and interested in the same solution).

User Testing 78

User Testing Banking Reporting Tools B2B 78