The Product Coalition

MARCH 9, 2021

All you need is a company providing React Native services and an outstanding team of developers who know exactly what they’re doing. Before you start planning your budget, let’s see why Uber is so popular and discuss what you need to develop a React Native app like it. The required minimum is bank cards and cash.

Reporting Tools 183

Reporting Tools Weak Development Team Development Technical Review 183

Mind the Product

APRIL 16, 2020

Before moving to super app Gojek to lead its efforts on mass financial inclusion, Adam Darcy developed PayMe, a product that has helped to transform the way young people in Hong Kong think about HSBC. HSBC’s share of the millennial market had been shrinking for the previous three years.

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Weak Development Team Banking Customer Experience User Friction 197

Lenny Rachitsky

MAY 22, 2025

” Mayur literally moved his desk to whichever team had the biggest 10x upside—or downside—at that moment. Banking/financial products involve existential tradeoffs daily, requiring exceptional stakeholder management and decision-making skills. so no decision waited more than 24 hours. Fintech creates exceptional PMs.

Product Research 79

Product Research Data Visualization Research Software Feedback Software 79

Mind the Product

APRIL 10, 2020

Part of the role of a product manager is to discover and help build products that have a high market impact. Negative – where launches are so bad they get rolled back. This in turn feeds project plans and feature roadmaps, and the micro-planning of an agile product team. Steps, that develop the ideas and test them.

Framework 223

Framework Weak Development Team Customer Experience User Testing 223

Product Talk

JANUARY 31, 2024

Because discovery involves changing the way you work on an individual, team, and even company level, it’s all too easy to make mistakes and missteps. If you’ve already begun to develop continuous discovery habits, maybe one of these stories will remind you of something you’ve experienced somewhere in your journey.

Product Research 309

Product Research Reporting Tools Feedback Software Customer Communications 309

Mironov Consulting

JUNE 25, 2023

Many of my discussions with product leaders (CPOs, VPs and others who manage teams of product folks) are about the substance of product management: portfolios, competing stakeholders, pricing & packaging, tarot cards as a revenue forecasting model.  Last Product fit will probably be catastrophic.  This

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Weak Development Team User Testing Customer Feedback Customer Experience 126

Mind the Product

JUNE 22, 2018

Chris was part of the development team when M-Pesa launched, he then moved on to run its architecture and redesigned the system to support 400,000 transactions per second. This project took the Kenyan market by storm when it launched in November 2012, with 100,000 new accounts signed up on the first day of operation.

Data Visualization 139

Data Visualization Banking Weak Development Team Customer Experience 139

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. Nico joined me on Inside Intercom this week, where we discussed everything from the three stages of company growth to how growing companies can address new markets.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

The Product Coalition

FEBRUARY 26, 2022

I’ve asked friends who do the job at social events and got the same answer, and frequently asked members of my own teams, who struggled to find the time to do it. To compensate, I’ve seen UX researchers & designers pick up the mantle a lot more, and the design teams have really leaned into this space.

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User Testing Weak Development Team Customer Experience Customer Feedback 201

Mind the Product

DECEMBER 12, 2017

Indeed startups are often launching with or driving the development of new technologies. Ripple , for example, is using blockchain technology to disrupt the global payments market and Babylon Health is using artificial intelligence to drive its consumer health proposition. A new Type of Consumer. Social Media and Brand Reputation.

Data Visualization 150

Data Visualization Reporting Tools User Testing Analytic Tools 150

Intercom, Inc.

OCTOBER 15, 2020

Too often people come at sales from a marketing perspective. While marketing might get people in the door, sales need to show them around and make sure they stick around and get what they need. That’s when you begin to unlock the sales superpower. To answer your question about where I am today? Right now, I teach mostly.

Research Software 265

Research Software Feedback Software User Testing Customer Experience 265

Intercom, Inc.

JANUARY 20, 2022

We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Paul: Yeah.

Feedback Software 250

Feedback Software Reporting Tools Product Research Data Visualization 250

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

The Product Coalition

AUGUST 9, 2023

Beyond Bitcoin, it’s becoming evident that blockchain development applications are as diverse as the stars in the sky. It’s like Batman teaming up with Superman to save the day — each one’s strengths complementing the other’s weaknesses. This tag team ensures that data breaches become a thing of the past. Not anymore.

Data Visualization 147

Data Visualization Finance Banking Healthcare 147

Reveal

AUGUST 24, 2022

Banking CRM Crypto Education Finance Healthcare Insurance IT Manufacturing Real Estate Retail Supply chain Telecommunications Security Logistics and delivery Marketing Airlines Hospitality Weather forecast Agriculture SaaS Government Sports. Banking : Deliver great benefits to customers and employees alike. See Reveal in Action.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Telecommunications 98

Mironov Consulting

SEPTEMBER 15, 2019

We’ve known forever that we (product managers) must include our developers and designers in the earliest stages of problem definition and solution ideation. Piping in real users’ voices and challenges motivates the whole team. Less appreciation of commercial software development pressures. We versus They.

Data Visualization 90

Data Visualization Analytic Tools Research Software Weak Development Team 90

Mironov Consulting

JUNE 28, 2018

Christoph Janz has a great post and visual tying a company’s pricing, volume and target audience to its marketing and lead generation models along a continuum. When sketching out your company, it’s important to guess at your price point, marketing and selling models. $50/year Digging in: 1. What to do?

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Mironov Consulting

AUGUST 8, 2017

Especially in B2C or B2B2C markets where our tech is part of a long value chain: perhaps our software helps some employee collect data to tune a service that improves delivery of some consumer product… Creating real-world value is a multi-step process involving many players. Let’s say sales associate when we mean sales associate.

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

Mironov Consulting

JULY 27, 2023

Lately, I’ve been writing a lot about entirely predictable goal misalignments between the maker side (product, engineering, design) and the go-to-market side (sales, marketing, customer success) of tech firms, especially at B2B/enterprise software companies.  That  There’s something more systematic here.

Information 98

Information Weak Development Team Reporting Tools Technical Review 98

Intercom, Inc.

JANUARY 10, 2019

Or showing you your bank balance. Also, if a person is sitting there answering people’s calls about their bank balance eight hours a day, they would go out of their mind with boredom. They got a bad rep, but they’ve come through the other end, I think. To take Paul’s example, a bot that tells you your bank balance.

User Testing 143

User Testing Banking Customer Experience Technical Review 143

Mind the Product

JULY 24, 2019

Whether you’re working on a consumer app in Singapore, a SaaS product in San Francisco, or a challenger bank in London, we all struggle with the same challenges – and we can learn how to deal with them by coming together as a community. We always talk about the “Build – Measure – Learn” loop of lean product development.

Research Software 144

Research Software Feedback Software User Testing Product Research 144

Intercom, Inc.

MARCH 17, 2022

As his Twitter bio reads, he quite likes “the beautiful mess of product development.”. Why does it matter for the business, for investors, for the community, or people on your team? Customer success, support, and sales teams can be great allies in providing good insights or helping make higher-quality decisions.

Analytic Tools 152

Analytic Tools Research Software Data Visualization Customer Experience 152

The Product Coalition

JANUARY 7, 2019

Bad facsimile credit: Myself Hi reader, Wait a sec, please don’t run away! I’ve been a Product Manager for 3 years now, and a Product Marketer for 2 years before that, but I went to business school before that. Even if you went through all the right prep work with your team?—?when And I’m fed up with it. and so on?—?later,

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Weak Development Team Engineering Banking Consulting 111

Mironov Consulting

APRIL 15, 2023

 One group (sales, implementation/customer success, professional services, account-based marketing) is trained and paid and rewarded to focus on one customer at a time , with current-quarter timelines. On either side, it’s easy to assume bad intent or have this get personal.  Almost Get it done, and move on.

Customer Experience 124

Customer Experience Software Review User Testing Technical Review 124

Usersnap

MARCH 19, 2019

Should the Voice of Customer influence product development? In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle. Do you consider customer feedback?

User Testing 76

User Testing Feedback Software Development Team Review Research Software 76

Alchemer Mobile

JUNE 15, 2024

And that’s the gap in the market that Alchemer Pulse has filled for the CX community. Unifies customer data in one platform that is embedded in all the teams who need a deeper understanding of the customer to meet or exceed their KPIs. It seamlessly integrates with CX, support, product, and marketing tools.

Customer Experience 100

Customer Experience Artificial Inteligence Data Visualization User Testing 100

Mixpanel

JANUARY 12, 2023

Don’t write marketing copy without understanding the customer and their pain points. If you know a thing or two about product development, you’ve heard of the “a-ha” moment. The same is true with marketing collateral. And while this isn’t bad, it forgets that keyword research is a study of language.

Data Visualization 115

Data Visualization User Testing Product Research Research Software 115

Userpilot

JULY 14, 2021

Userpilot is the best choice for mid-market companies – offering the best value-for-money starting at $249 with unlimited feature usage, completely interactive product walkthroughs, NPS, microsurveys, resource center and user analytics. As your team of 4 is trying to make it (and not break it!), Best for large enterprises.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

JUNE 20, 2023

TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need. Apart from testing the demand for the product, idea validation helps teams assess if they have the necessary expertise and resources to build the product. Goal setting framework.

User Testing 98

User Testing Product Research Feedback Software Customer Feedback 98

The Product Coalition

JANUARY 7, 2019

Like many teams I measured my productivity by output (number of tasks completed) rather than by outcomes (goals accomplished, impact achieved). What is GIST GIST is a framework for product planning I created based on the principles of Lean Startup, Growth Marketing, Behavioral Economics and more. It breaks planning into four parts?—?Goals,

Research Software 105

Research Software Banking User Testing Workshop 105

Arkenea

JANUARY 25, 2025

Key Takeaways A need to control substance usage and reduce medication errors is driving the e-prescribing market growth during the 2023-2030 timeframe. Key audiences to note during the e-prescription software development are the elderly, chronic disease, and bedridden patients. Benefits of E-Prescription Software Development 1.

Reporting Tools 52

Reporting Tools Software Development Software Developers Feedback Software 52

Intercom, Inc.

MARCH 29, 2022

You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company. So when you see a spike in demand, you can meet it, no matter what size your team is. “We We’re here for you.”

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

ProductPlan

MARCH 18, 2022

For this reason, product teams need to develop a process for idea management. Your sales team probably doesn’t sketch up database schemas in their spare time and your programmers hopefully aren’t spending too many hours dreaming up catchy marketing slogans, but there’s no shortage of sources for ideas.

Idea Management 105

Idea Management Feedback Software Systems Review User Testing 105

Userpilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. Average salary: $192,383/yr. Average salary: $151,254/yr.

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

ProductPlan

DECEMBER 1, 2021

The product team must then develop and execute its product strategy within those boundaries. Instead, they fund operations from their bank accounts. The founding team sees long-term value in not having to make decisions based on the demands of outside owners. Instead, they fund operations from their bank accounts.

Product Strategy 98

Product Strategy Strategy Onboarding KPIs User Testing 98

freshtrax

APRIL 18, 2023

If you haven’t seen Part-1 of our interview with Mr. Sikazwe, please check it out here: What is the Japanese design market like from the perspective of a designer with a unique background of living and working in Africa and Japan? In Japan, I think paper bank books still exist for the elderly.

Research Software 98

Research Software UX Customer Experience Banking 98

The Product Coalition

JUNE 21, 2021

Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom. Adopting the recommended processes will improve the quality of businesses and the markets they participate in.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158