Mixpanel

MARCH 11, 2024

But just because Benn tells me his writing isn’t “useful” in the ways that most content marketing strategies would hope for, that doesn’t mean it doesn’t offer business value alongside its obvious entertaining and edifying values. So the thing that I started doing was writing blog posts for Mode’s corporate blog.

Data Visualization 52

Data Visualization Leadership Entertainment Analytic Tools 52

The Accidental Product Manager

FEBRUARY 26, 2024

The goal is to sell more cars, perhaps software is the key Image Credit: rakyan ‘boyan’ tantular Product managers know that if we want to sell more of their product, we need to find ways to make the product more appealing to our customers. Click here to get automatic updates when The Accidental Product Manager Blog is updated.

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Product Management Product Manager Artificial Inteligence Software Engineering 73

The Accidental Product Manager

OCTOBER 11, 2021

No, I mean when your customer first has a chance to get their hands on their version of your product, what does it look like? So what do you want the appearance of your product to say to your customer? What you are going to want to do is to deliver a specific experience to your customers. Is it in an unremarkable container?

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Product Management Product Manager Customer Experience Management 122

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Luckily, customer service teams are a resilient bunch.

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Reporting Tools Technical Review ChatGPT Customer Experience 118

The Accidental Product Manager

JANUARY 23, 2023

Burger product managers are battling for the same customers Image Credit: cyclonebill One of the biggest challenges that product managers face is when there is someone else offering a product that is very similar to ours. What A Burger War Looks Like Every war has to have a start and this one got kicked off by the restaurant chain Popeyes.

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Product Management Product Manager User Testing Management 65

Userpilot

DECEMBER 15, 2022

In addition to linguistic and cultural changes, localization often requires changes to the pricing plans , payment systems, functionality, in-app experiences, or software/hardware customization. To help you plan the localization process of your digital product, it’s a good idea to look at the customer journey map.

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The Accidental Product Manager

DECEMBER 7, 2020

These product managers are now devoting more of their floor space to fulfill digital orders in response to their customers’ increased food consumption at home and their growing reliance on online shopping. One grocery chain recently directed all of its stores to display personal protective equipment at the end of aisles.

Product Management 86

Product Management Product Manager User Testing Management 86

The Product Coalition

NOVEMBER 19, 2020

like videos and blogs?—?that that doesn’t necessarily directly advertise their products, but instead provides value to their target audience and indirectly stimulates interest in whatever it is that the company offers. This content could take the form of the text on your website, blog posts, product packaging, and more.

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User Testing Reporting Tools Product Research Advertising 88

The Accidental Product Manager

JULY 25, 2022

It turns out that among large retail and supermarket chains that filed for bankruptcy protection over the past 15 years, 45% closed all of their stores. As an example of this, the New York supermarket chain Fairway Market filed for bankruptcy protection with a proposal to sell its Manhattan stores to the Village Super Market for $70 million.

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Product Management Product Manager Management Management 73

Userpilot

APRIL 28, 2022

This article is going to dive into the Appcues vs Pendo debate and try to answer a key question… Which is the better tool for driving customer success? Appcues and Pendo are both types of onboarding software, designed to help boost customer engagement. Value for money: Appcues vs Pendo key differences.

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The Accidental Product Manager

AUGUST 28, 2023

Meanwhile, rival Reynolds American is gaining market share with its Vuse e-cigarette brand and some vaping customers are switching back to traditional cigarettes. Their price valued Juul at $38 billion, making it one of the most valuable startups in the country. The big chains, like Walgreens and CVS seem to be just about everywhere.

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Product Management Product Manager Government Technical Review 65

Userpilot

DECEMBER 6, 2022

In this blog, we’ll explore what a product trial is, describe the onboarding process, and give you the tools you need to apply it in your own SaaS. A product trial is an aspect of a product-led growth strategy: using the product itself to attract and convert new customers. helps customers experience value faster).

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Feedback Software Analytic Tools Customer Feedback Customer Experience 98

The Accidental Product Manager

JANUARY 24, 2022

despite the fact that their customers tend to be shifting towards healthier drinks. The Diageo product managers believe that there may now be two different types of customers : those who reach for a healthy drink and those who are willing to reach for a Smash. The spiked seltzer drinks are targeted at more health-conscious customers.

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Product Management Product Manager Management Management 118

The Accidental Product Manager

MAY 8, 2023

With deliveries, sometimes later is better Image Credit: Javi The good news is that your customer has ordered your product. This means that your customer is going to have to put up with a delivery delay. Do you need to inform your customer when what they have ordered will arrive? What Should We Tell Customers About Deliveries?

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User Testing Customer Experience Customer Feedback Product Management 65

Department of Product

MAY 22, 2020

Why Product Features Matter Product strategy, features and the value chain What outcomes are you trying to achieve? What evidence do you have to suggest that the features you’re building will actually matter to customers? Building things should mean you’re adding value. Features should be little bundles of value.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

The Accidental Product Manager

SEPTEMBER 14, 2020

After mandatory closures and social-distancing orders ground the restaurant industry to a halt, sales at quick-service chains have begun to improve noticeably. Examples of how the pandemic have affected the fast food chains include Chipotle Mexican Grill. Consumers do seem to like their fast food! It is true that U.S.

Product Management 65

Product Management Product Manager Reporting Tools Management 65

Product Management University

APRIL 15, 2018

Here’s the thing: if you and all of your competitors are using the vanilla ice cream approach to selling, you’re missing an opportunity to showcase your unique value and improve win rates. Identify customer problems, communicate how your products or services solve those problems, then articulate the benefits.) A Typical Sales Scenario.

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Product Management Product Manager Differentiation Document 113

Pragmatic Marketing

MARCH 2, 2020

Editor’s Note: You can learn details about how to employ the competitive landscape paradigm discussed in this blog in Larry and Marc’s article, “Mapping International Go-to-Market Strategies: Using the Competitive Landscape as Your Guide,” in the Winter 2020 issue of The Pragmatic.

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Pragmatic Marketing

MARCH 2, 2020

Editor’s Note: You can learn details about how to employ the competitive landscape paradigm discussed in this blog in Larry and Marc’s article, “Mapping International Go-to-Market Strategies: Using the Competitive Landscape as Your Guide,” in the Winter 2020 issue of The Pragmatic.

Marketing 91

Marketing B2B Customer Experience Consulting 91

Usersnap

JANUARY 25, 2021

While it’ll never likely get rid of every store on the block, there may be some customer groups and product types that shift online and never look back. What’s important is figuring out if those are your customers or not. The odds are that many of your customers are spending more online right now than you (or they) expected.

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User Testing Product Research Data Visualization Customer Feedback 86

TIBCO - Thought Leadership

OCTOBER 28, 2020

This blog was written by TIBCO Director of Digital Strategy Alessandro Chimera and originally published on the Italian tech website, Solo Tablet. Another heavily impacted sector is the manufacturing industry, as orders are falling sharply or being canceled due to customers focusing their primary needs on other sectors.

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Data Visualization Telecommunications Transportation Analytic Tools 69

The Product Coalition

FEBRUARY 15, 2019

Source: Blog The core of a product manager’s job revolves around metrics. Returning customers?—?customers customers who did more than one purchase 2. Customer Lifetime Value Referral: 1. Another important value chain to monitor metrics over is while traversing through “ The Marketing Funnel ”.

Data Visualization 75

Data Visualization Analytic Tools User Friction Customer Feedback 75

Product Management University

JANUARY 15, 2018

Measuring product success ultimately comes down to one thing, and it’s the best barometer for what sales, customer retention, user engagement, wallet share and other success metrics should be. Getting there requires more focus more on the customer’s value chain and their definition of success versus your definition of success.

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Telecommunications Customer Experience B2B Differentiation 113

The Accidental Product Manager

AUGUST 22, 2022

A lot of research by these firms has gone into understanding how customers make their buying decisions. supermarket chain, have invested in beefing up its ability to collect and analyze data from customers. They have been looking at customer loyalty metrics to assess how folks engage with brands.

User Testing 65

User Testing Product Management Product Manager Data Visualization 65

Intercom, Inc.

MARCH 11, 2021

On the surface, B2B customer support issues might look quite different from those of B2C. But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. Great support is key for retention.

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B2C B2B Reporting Tools Feedback Software 118

Mironov Consulting

MAY 20, 2019

It’s easy to miss the rigor and underlying strategic thought that makes these valuable: testable hypotheses, accurate problem descriptions, customer empathy, economic insights, competitive foresight. I don’t know what I need to do to go up in the chain. A role without our own products can sound unfulfilling. Boost your brand.

Leadership 106

Leadership Product Research Customer Experience Customer Feedback 106

The Accidental Product Manager

OCTOBER 16, 2017

They are all losing customers to the online giant. One of the reasons that Home Depot is doing so well is because there are a number of different market conditions that have contributed to more customers coming to their stores. The Accidental Product Manager Blog is updated. there is a lot of building of new houses going on.

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Product Management Product Manager Data Visualization Management 126

Bain Public

SEPTEMBER 14, 2020

in partnership with Investment Quebec), and Artificial Intelligence (Supply chain). During the workshop, Paul will lead a group of early stage startup founders through the process of revisiting and assembling their value proposition, establishing their product mission and strategies, and completing their product roadmap.

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Workshop Artificial Inteligence Data Visualization Leadership 52

Modus Create

MARCH 31, 2020

Providing the EIR an honest and constructive sounding board for alignment of the value proposition to rapidly changing market conditions. Mentorship and formal monthly advisory meetings. Raising his/her profile and network in the Greater DC region. The Business Strategy. The Product/Service roadmap. Larelle Clarke. Get Involved!

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Construction B2B Agile Startups 59

BrainMates

SEPTEMBER 23, 2020

In my previous blog I looked at the mindsets as well as the need for this framework , in this blog I’ll examine the 7 Key Practices of Product Leadership more deeply. It asks how your assumptions, values, talents and motivations help or hinder you in becoming the leader you want to be. The 7 key practices of PALM.

Feedback Software 86

Feedback Software Analytic Tools Data Visualization User Testing 86

Userpilot

FEBRUARY 21, 2022

All product managers want to delight and engage their customers. Fail in that mission, and you risk damaging customer loyalty. An interactive user guide is a set of functionality helping customers understand how to use your product. In turn, that helps users discover how to adopt , utilize and get value from your product.

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Feedback Software User Testing Customer Experience Onboarding KPIs 93

Intercom, Inc.

MARCH 15, 2018

All the while, he’s been sharing his latest thoughts on infrastructure, devtools, management and more, on his Irrational Exuberance blog. Will Larson: When I graduated from college I was actually teaching English in Japan for a year, and that’s when I started doing a lot of tech blogging. product called Yahoo!

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Engineering Feedback Software Onboarding KPIs Customer Experience 214

Usersnap

MARCH 16, 2023

This article will help you understand (or remind you) what a B2B2C business model is, and learn how POM navigated its industry’s challenges successfully by understanding their customers’ needs. Customer feedback is crucial to providing the best experience that users need.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

The Accidental Product Manager

AUGUST 30, 2021

That internet thing arrived and all of sudden your customers are all walking around with their faces buried in their mobile phones and nobody comes out to restaurants nearly as much as they used to. What apps are your customers using to order their food? Your #1 job was to find ways to get more people to come to your restaurant to eat.

Product Management 65

Product Management Product Manager Management Management 65

The Product Coalition

APRIL 19, 2018

In customer interviews our curiosity automatically pushes you to ask the right questions. What is the underlying customer need? Don’t directly jump to conclusions, the answers should build a logical chain or a story how the need arises or a problem occured. We as humans are hard wired to ask for causalities.

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Customer Experience Product Management Product Manager Management 60

The Product Coalition

JANUARY 21, 2020

Utilizing AI reduces the moment spent in analyzing client information, locating patterns out of it as well as AI makes it possible to produce near-accurate insights concerning a particular associate of customers or a customer itself. How AI is changing efficiency, earnings and customer experience? Computer system vision ?—?Powered

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Banking Data Visualization Research Software Artificial Inteligence 78

The Product Coalition

MARCH 19, 2019

Behind the busy therefore seemingly self-important schedule, I have been keeping asking myself, what value do I bring to the table? What value does PM bring to the table? Copying a proven feature is tempting, especially when the products are competing for the same target customers. shall I copy my competitor?

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