Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. To you this may sound like the tagline of a famous beer commercial , but to us, it’s a core value that we live by every day.

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Books Blog Feedback Software User Testing 80

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. Click here to read the blog.

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Webinar Blog Customer Experience Customer Feedback 71

The Product Coalition

APRIL 8, 2024

Product management is an attractive career path, and getting into the field is harder than ever. Why is product management an attractive career? For starters, product Managers generally have attractive salaries. Built In lists the average Product Manager salary at $128,820. What does it take to be a good product manager?

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Product Management Product Manager Customer Experience User Friction 108

Userpilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Once the customer converts , stay in touch. Userpilot blog post. Next, create user personas.

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Research Software Feedback Software User Testing Reporting Tools 91

Alchemer Mobile

NOVEMBER 9, 2022

Product management is a challenging role, no matter what industry you work in. But with great challenges come great opportunities, and most product managers thrive on taking on new tasks and solving difficult problems. Product managers must live and breathe their product. The top challenges of product management.

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Product Talk

FEBRUARY 28, 2024

This would be a much shorter blog post if that were the case! The product team at Going includes product management, product design, and a flight experts team. I really just love focusing on keeping the customer at the forefront of building great, impactful solutions,” says Kelsey. “I

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Johanna Rothman

MARCH 21, 2024

I started this series by discussing why managers didn't perceive the value of agile coaches and Scrum Masters in Part 1, resulting in layoffs.) We can't get something for nothing, and agility requires that managers change the culture. When managers do not change the culture, they cannot reap all the benefits of agility.

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TechEmpower - Product Management

JULY 31, 2023

How does it meet customers’ needs? One way to approach that last question is to use this simple model: Customer Acquisition Cost (CAC) How will your business reach prospects? Customer Lifetime Value (CLV) How much money will your business generate from each converted customer? What does the business do?

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Userpilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. Personalizing customer workflows according to their needs.

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Feedback Software Analytic Tools Product Research User Friction 89

Intercom, Inc.

JANUARY 18, 2023

It can be quite a challenge to find and address the points of friction that are chasing your customers away. But while acquiring new customers is obviously a critical part of having a business, it’s hardly sustainable if they only ever stick around for a few months. “Are you attracting and engaging the right customers?

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User Testing Customer Feedback User Friction Strategy 118

The Product Coalition

FEBRUARY 2, 2023

As product managers, it’s our job to develop solutions that solve real problems for our customers and create value for the business. Have you ever worked on a product that didn’t meet customer needs or deliver the expected results? But with so many potential ideas to pursue, how do you know which ones are worth pursuing?

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User Testing Feedback Software Product Research Research Software 141

Userpilot

MAY 1, 2024

Successful brand communities are the ultimate goal, offering valuable insights and fostering customer loyalty. Try Userpilot and Take Your Customer Loyalty to the Next Level Get a Demo 14 Day Trial No Credit Card Required What exactly is online community building? Why building a community is important for brand loyalty?

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Feedback Software Customer Feedback User Testing Customer Experience 80

Intercom, Inc.

SEPTEMBER 29, 2022

Over the years, they’ve helped us keep teams aligned, create products our customers love, and guide our decisions through every roadmap, every strategy meeting, and every onboarding. First off, our Group Engineering Manager, Levent Ali , explains how engineers should be taking ownership of the solution.

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Johanna Rothman

FEBRUARY 13, 2024

They persist on working on products that don't offer enough value for anyone. Not the customer and definitely not the organization. I start with something small—a blog post or an idea for a talk. That's because the value is in a coherent piece of writing or a talk that makes sense. I use that feedback to build more MVPs.

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Customer Experience User Testing Feedback Software Workshop 87

The Product Coalition

FEBRUARY 20, 2023

It’s that sweet spot where the needs of your target market perfectly align with what your product is offering, and if you’re a product manager at an early startup, it’s your job to help your product find that fit. Marc Andreessen describes PMF in his 2007 blog post : “You can always feel when product/market fit is not happening.

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User Testing Product Research Product Marketing Customer Feedback 168

Dear Strategy

MARCH 15, 2023

So, if I’m not too crazy about writing, and I absolutely love podcasting, then why have a blog in the first place? And it also resulted in me pretty much giving up on the podcast because I had neither the time nor the inspiration to write blog posts for each and every episode. So that just about covers the new era.

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Johanna Rothman

AUGUST 30, 2023

I ranted about one of those on my other blog. When consultants ask these questions, the consultants assume they are showing their unique value. For example, people know me for my expertise in managing product development. I offer blog posts, conference talks, and meetups in the low-fee, commodity experience quadrant.

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Userpilot

MAY 19, 2022

Have you ever wondered what makes a successful product and how a product manager can build one? A successful product manages to deliver value to customers. Value Proposition Canvas can help you decide what features to develop to provide value to users. You must delight your customers.

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Feedback Software Research Software User Testing Product Research 98

The Product Coalition

APRIL 20, 2023

If there’s one common mosquito biting all product managers in tech, it’s the imposter syndrome that plagues all of us. If you ask any PM (product manager) in the tech industry — no matter what company or product, chances are that they’ll agree that imposter syndrome is real. But none have their own visible “value.”

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Technical Review Product Research User Testing Software Review 118

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. What is the customer lifecycle?

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Feedback Software Analytic Tools Data Visualization Customer Feedback 96

The Product Coalition

NOVEMBER 14, 2022

As Product Managers, it’s our job to live in the future and understand where our products need to be, then have the plan to get them there. The only way to bring assurance and confidence to this guess is to deliver and learn what actually works in the wild with real customers. Execution requires delivery. This just isn’t enough.

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Userpilot

JULY 31, 2023

What does a product marketing manager (PMM) do? TL;DR The product marketing manager role (PMM) is primarily responsible for a product’s positioning, messaging, and branding. A PMM needs to be aware of several key metrics and KPIs , including acquisition cost, activation , conversion , NPS , adoption , and customer lifetime value.

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Product Marketing Onboarding KPIs User Testing Marketing 92

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

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Userpilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction.

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Analytic Tools Feedback Software Customer Experience User Testing 94

The Product Coalition

OCTOBER 21, 2021

Once you have the answers to these questions, you can start to build a product with true value to the user. Which features help deliver the most value? Is it worth pursuing and will it actually bring value to the customer? Having a self-organized team is fantastic for product managers. How will you measure success?

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Userpilot

MARCH 6, 2024

Why it is important for your product management efforts. TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. To find and remove friction points from the customer journey, conduct funnel analysis.

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Analytic Tools Data Visualization Research Software Onboarding KPIs 91

Userpilot

OCTOBER 21, 2022

Why would you care about MVE as a product manager ? For customer retention , your product must satisfy user needs and deliver value. To provide the right experience, you need to know what customers you are building it for. Good customer support is a must ingredient of the minimum viable experience. Book the demo !

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Customer Experience Onboarding KPIs User Testing Customer Feedback 98

The Product Coalition

JULY 2, 2023

As product leaders you cannot ignore the full customer journey to make sure it makes sense. I’m sure you know this quote and see it a lot in product management. Give you the theory but deal with reality and the real challenges that come with it in everything we do — our courses, the CPO Bootcamp , strategic consulting , and this blog.

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User Testing Customer Experience Product Strategy UX 108

The Product Coalition

OCTOBER 20, 2023

One of the main benefits of AI transformation in marketing is gaining a deeper comprehension of customer behavior. The expanding value of AI in marketing A recent survey reveals that the marketing and advertising industry has the highest adoption of generative AI. The source predicted that the value would surpass $107.5

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Data Visualization Artificial Inteligence Reporting Tools Customer Communications 104

Userpilot

APRIL 28, 2023

Any product manager should understand the power of a product adoption framework as it can transform their ability to help users get value from their product and achieve their goals. An adoption framework sets out a strategy to move customers smoothly through the process. Ready to get started?

Analytic Tools 89

Analytic Tools Feedback Software Framework Onboarding KPIs 89

Userpilot

SEPTEMBER 29, 2022

What exactly is product value? What can product managers do to measure and increase it? Product value is how well your app helps customers achieve their goals compared to competitors. The value proposition is the summary of the positioning strategy. Habitual use increases perceived value. Book the demo !

User Testing 98

User Testing Product Research Feedback Software Analytic Tools 98

Userpilot

SEPTEMBER 12, 2022

Do you know that customer touchpoints can exponentially influence product growth ? They can contribute to every stage of the customer journey and uncover insights into customer relationship management. So let’s dive into details and learn from examples of what customer touchpoints are.

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Analytic Tools Feedback Software User Testing Customer Experience 97

Userpilot

MARCH 25, 2024

In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. Tracking customer sentiments provides insights that help you make product improvements, enhance the customer experience , and boost customer satisfaction.

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Data Visualization Feedback Software Analytic Tools Reporting Tools 98

Userpilot

MARCH 8, 2022

of US Product Managers being female in 2021, according to a metastudy of 30 million profiles conducted by Zippia : Source: [link]. Melissa Perri – Speaker, consultant, and teacher in Product Management. Melissa Perri is one of the most recognizable names in Product Management. CEO of Product Labs.

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Technical Advisors Product Research Analytic Tools User Testing 114

Userpilot

OCTOBER 29, 2023

We also look at: how to calculate willingness to pay factors that influence it how product managers can boost it Let’s get right to it! TL;DR Willingness to pay (WTP) is the maximum amount that customers are ready to pay for a product, while willingness to accept (WTA) is the minimum amount that would satisfy a seller.

Research Software 101

Research Software Feedback Software Analytic Tools User Testing 101

Userpilot

AUGUST 13, 2023

A product prioritization framework helps you maximize customer value and deliver the best ROI by encouraging methodical examination of data before making decisions. Customer requests aren’t enough to make product decisions. Validate them with data from other sources, like analytics or insights from customer-facing teams.

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Data Visualization User Testing Customer Experience Feedback Software 94

Gainsight

JANUARY 4, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Here are over 65 Customer Success resources to catch up on and get you ready for the New Year.

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