Userpilot

MAY 1, 2024

The definition of ‘community’ may vary, but the underlying principle remains the same: to create a space where users feel connected to the product and each other, fostering a sense of belonging and loyalty towards the brand. They ask questions, provide answers, share experiences, and contribute to user-generated content.

Feedback Software 102

Feedback Software Customer Feedback User Testing Customer Experience 102

Generation Focus

APRIL 27, 2023

Whether we realize it or not, ethnographic methods are used all the time in market and user research. Understanding how ethnographic methods play a role in user research can provide a rich understanding of what user researchers do and it can fuel quality, human-centered research. Context and reflections. Interviews.

User Testing 62

User Testing Product Research Research Software Customer Feedback 62

Product Talk

SEPTEMBER 9, 2020

And then I just followed down this rabbit hole of how I could do more of the talking, more of the concept work, inventing more on behalf of the user. I decided to join SAP , which was great, but there was a lot of user pain to observe. You can watch the video or read an edited version of the transcript below. Hello everybody.

Feedback Software 185

Feedback Software User Testing Product Research Research Software 185

The Product Coalition

JUNE 3, 2021

Check out the 10-minute video version of this blog post. This blog post maps mental models (now there’s meta for you). Dashboards of user behavior summarizing trends. Our map needs updating to reflect this new reality ?—?we They reflect the values, standards, and limitations of their creators.

Feedback Software 170

Feedback Software Data Visualization Research Software User Testing 170

Userpilot

AUGUST 13, 2023

There are a number of different prioritization frameworks , like RICE, Story Mapping, Opportunity Scoring, ICE, and the Kano Model. After prioritizing features, validate them through customer feedback to ensure they address real user needs , and there’s demand for them. Why should product managers use a prioritization framework?

Data Visualization 98

Data Visualization User Testing Customer Experience Feedback Software 98

Product Talk

NOVEMBER 8, 2023

Petra teamed up with Product Talk blog editor Melissa Suzuno to compile all of this research into a new book, Strong Product Communities. Teresa: Product managers, designers, software engineers, user researchers… feel free to add your favorite title. I’ve started to embrace the fact that we really do learn in community.

Product Research 210

Product Research Books Research Software Analytic Tools 210

Userpilot

JANUARY 16, 2024

Metts & Andy Welfle Userpilot can help you deliver better product experiences at every stage of the user journey. Based on Joel Marsh's popular UX Crash Course blog, covers the fundamentals of UX design in 100 concise, easy-to-digest chapters. Understanding user behavior and how to design for optimal user experience.

User Testing 105

User Testing Books Customer Feedback Customer Experience 105

Lenny Rachitsky

FEBRUARY 13, 2024

At Irrational Labs , we surveyed 60 software companies to reflect on their experience with pricing studies. What if we annoy users? Reddit ’s users flipped out. PM and VP roles), and my new swag store (great gifts for your favorite PM, or yourself!). Q: How do I figure out how to price my product? Strava had bumps.

Data Visualization 104

Data Visualization Product Research User Testing Research Software 104

Valerian Tech

JULY 27, 2023

In this blog post, we will provide a practical guide to implementing agile methodologies, explaining their key principles, highlighting the advantages they offer, and offering tips for successfully adopting agile practices. Continuous Improvement: Agile methodologies foster a culture of continuous learning and improvement.

Agile 52

Agile Feedback Software Product Research Customer Feedback 52

The Product Coalition

MARCH 29, 2022

Your online persona can reflect your values and professional skills when you share content online. The number of active social media users has exceeded 3.8 billion internet users. Most Facebook users are 18 to 44 years old, while most Instagram users are 18 and 24 years old. Social media users crave authenticity.

Branding 140

Branding Reporting Tools User Testing Research Software 140

Product Management University

FEBRUARY 25, 2021

Your product priorities are nothing more than a tactical reflection of the squeakiest customer wheels and sales requests that can change with the wind. Marketing and sales don’t have a strong value story that separates you from the competition so they resort to feature wars and bigger discounts. The Negative Ripple Effect.

Product Management 208

Product Management Product Manager User Testing Management 208

The Product Coalition

SEPTEMBER 17, 2020

UX (User Experience) and UI (User Interface) design are, in the grand scope of tech roles, somewhat similar. UX, or User Experience design, was first laid out by Don Norman in his 1988 book The Design of Everyday Things. While you won’t be expected to know everything about product design (otherwise you’d be a designer, right?)

UX 152

UX User Testing Product Research Research Software 152

Imaginary Cloud - Design

JULY 29, 2021

As we explain in our blog post about Good illustration matters , illustration is a visual feature that aims to explain and communicate a certain product, concept, or idea. A good illustration must be able to tell or complement a story , as well as to show emotions and moods by relying on images, shapes, and colors. Conclusion.

Magazine 113

Magazine Article Customer Experience Messaging 113

Intercom, Inc.

JUNE 1, 2018

The most important tasks for any early stage startup are to write code and talk to users. About 50 percent of my time was spent communicating with potential users, whether that was asking them to try Intercom over email, meeting them at conferences, responding to them in blog comments or talking to them on Hacker News.

Startups 201

Startups Feedback Software Marketing Strategy 201

Generation Focus

DECEMBER 6, 2021

In a previous blog post , we introduced our approach to human-centered recruitment. Prior to conducting research, explain to the participants how their participation in the study will help make products more accessible and user-friendly to individuals who, like themselves, may live with disabilities. Keep it Human-Centered. ,

Research Software 113

Research Software Product Research User Testing Feedback Software 113

Generation Focus

DECEMBER 6, 2021

At Generation Focus, we find it especially meaningful to contribute to research in the accessibility space – that is, research that helps make products more accessible and user-friendly for users with varying impairments, including vision, motor, and cognitive conditions. Keep it Human-Centered. , Express gratitude instead of sympathy.

Research Software 96

Research Software Product Research User Testing Feedback Software 96

Intercom, Inc.

DECEMBER 19, 2018

. “The journey from startup to scale-up is a fascinating story, and we thoroughly enjoy sharing our perspective, our insights and our experiences” The journey from startup to scale-up is a fascinating story, and we thoroughly enjoy sharing our perspective, our insights and our experiences as we continue on that journey.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Userpilot

OCTOBER 26, 2022

Actors , or user personas , are the people who can have an impact on your chances of achieving your goals. In SaaS, these are usually the users. Some teams also add user stories and experiments to the impact map. Some teams also add user stories and experiments to the impact map. Book the demo !

Onboarding KPIs 98

Onboarding KPIs Customer Experience Product Research User Testing 98

UX Planet

FEBRUARY 5, 2024

ChatGPT transforms a complex concept into a simple icon Using icons is an excellent way to explain concepts visually so the user can understand the information on the screen without words. In some cases, choosing an icon is easy, such as explaining to a user how to add a t-shirt to the favorites on an e-commerce shop.

ChatGPT 52

ChatGPT Artificial Inteligence Data Visualization Analytic Tools 52

Userpilot

FEBRUARY 2, 2023

Content testing is a form of user experience research that measures the quality and performance of content. TLDR; Content testing is a form of user testing where you measure the effectiveness of your site’s content. It’s important to prevent bad content, which affects user experience and leads to churn. Everything.

User Testing 98

User Testing Research Software Feedback Software Product Research 98

The Product Guy

NOVEMBER 9, 2017

Themes, Epics, User Stories. To start, break down any incoming feature requests into Themes, Epics, User Stories using the following suggestions. Lastly, User Stories are “chewable bits” that together makes up an Epic. For more details about writing a good User Story, refer to this article.

Framework 138

Framework Agile User Testing Research Software 138

Andrew Chen

JANUARY 3, 2024

but am proud of what I published… Blog posts from 2023 How to design a referral program. A lot of companies are dealing with reduced spending on marketing and growth, and many of their users/customers are less likely these days to engage with products. How I use AI when blogging and writing.

Books 86

Books ChatGPT Reporting Tools Research Software 86

Userpilot

JULY 6, 2021

This blog post will tell you: What a loading page is. Mural uses loading screens to educate users about the app. Loading pages are screens that users see when the app they are using is being loaded. They are important because they help users focus on the loading progress, not on the loading time.

Research Software 98

Research Software Customer Experience User Testing Data Visualization 98

The Product Coalition

MARCH 10, 2021

Align Purpose & Meaning through a Product and User Session Daniel Pink’s book “Drive” illustrates the need for people to do work with a purpose, to be in service of something that matters. In Teaming Agreements, the team’s purpose should align with the team's product and solve the users’ problems. Products are everywhere?—?your

Research Software 136

Research Software Webinar Product Research User Testing 136

ProductPlan

MARCH 11, 2021

With this statement, I at least get a sense that the product resonated with some users. But I’d be disappointed if the product manager didn’t also think to describe—even briefly—how the product positively affected those users. It demonstrates the product manager’s empathy with their user persona. Why is that so important?

Product Management 94

Product Management Product Manager User Testing Customer Feedback 94

The Product Coalition

FEBRUARY 2, 2023

In this blog post, we’ll explore a 5-step product validation framework that can help you validate your product ideas and make informed decisions about which ones are worth pursuing. Have you ever worked on a product that didn’t meet customer needs or deliver the expected results? Each hypothesis builds on the previous one.

User Testing 141

User Testing Feedback Software Product Research Research Software 141

Usersnap

OCTOBER 22, 2023

Usage of a streamlined feedback menu As customers embark on their digital journey through our website or product, they’re greeted by a welcoming, user-friendly feedback menu. It’s like our ship’s compass, pointing users in the right direction. And the most beautiful part?

Data Visualization 52

Data Visualization Customer Feedback Reporting Tools User Testing 52

PMLesson's Ace the PM Interview

DECEMBER 3, 2020

This is a story I did not expect to write. It’s been a wild adventure, so I wanted to share the end-to-end experience with you: how I prepared, mistakes I made, my hard-ball negotiation, the secrets behind compensation, and how my blog boosted Instagram’s interest. In 2016, I applied to Facebook’s RPM program. Three rounds total.

Weak Development Team 98

Weak Development Team Customer Experience User Testing Feedback Software 98

Usersnap

JANUARY 26, 2022

This leads us to this story! While this is 100% celebration-worthy, Tango’s team was humble and focused on listening to the feedback from early stage users to improve product-market fit. “In In our product’s early adopter stage, we needed a way to easily communicate with users who would have questions, issues, or feedback. “In

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Usersnap

JULY 9, 2020

We don’t refer to our users as users, we call them Zesters, as they are all real humans and we want to connect with them on a personal level. You should tell your company story to your customers. Customer experience is a topic that almost anyone can relate to. Yet it’s not easy at all to do a cracking job. Ian Golding.

Customer Experience 145

Customer Experience Customer Feedback User Testing Onboarding KPIs 145

Product Management University

MARCH 18, 2019

A traditional product manager focuses primarily on the needs of users and the success of product itself. A B2B Product Manager: Has to consider the dynamics of the customer organization from the top down, their strategic goals and priorities, and the impact those goals and priorities have on the jobs of the people in the trenches – the users.

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B2B Customer Experience Product Management Product Manager 113

Userpilot

OCTOBER 21, 2022

Whether you’re an aspiring product manager or an already established product professional, our list will help you reflect on your processes and hopefully improve them. Collecting user feedback in-app is the most direct way to gain insights into customers’ needs. They’re particularly effective in conjunction with user feedback.

Feedback Software 75

Feedback Software Analytic Tools Research Software User Testing 75

The Product Coalition

OCTOBER 30, 2019

Being a Product Manager at an Early Stage Startup In my previous article , I reflected on a few things that I would tell myself if I could travel back in time and the concept of “three waves of changes.” I use this story to remind myself of the biggest struggle facing (the first) product managers at early-stage startups.

Startups 84

Startups User Testing Technical Cofounder Research Software 84

Userpilot

APRIL 25, 2022

Userpilot can help product leaders to analyze the user needs to make decisions on the product development strategy. The importance of product leadership has gotten wide recognition in the industry and that is reflected in business and management literature. They use the same tools, methodologies, and skills. What is product leadership?

Leadership 98

Leadership Analytic Tools Research Software User Testing 98

Userpilot

AUGUST 18, 2022

Customer advocacy falls under the fourth stage of the AARRR user journey – Referral. Use checklists to drive users to activation points and interactive walkthroughs for feature adoption. Segment users based on their jobs to be done to give engagement a boost. Where does customer advocacy fit in the user journey?

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Andrew Chen

JANUARY 15, 2024

It aims to tell the story of why some products — YouTube, Instagram, Uber, Slack, Dropbox, and others — end up with hundreds of millions (and sometimes billions!) of users, and to provide the definitive theory of network effects which are often referenced in the tech industry, but only superficially understood.

Books 66

Books User Testing Research Software Customer Experience 66

Gainsight

JUNE 17, 2020

It’s a compendium of stories from current venture capitalist and former CEO Ben Horowitz about his time running companies. Upon reflection though, there is one section where I’d like a minor rewrite. Horowitz famously shared his model (also in this blog post ) of “Peacetime CEO / Wartime CEO.” Let me tell you a story.

Customer Experience 107

Customer Experience Reporting Tools Government Airlines 107