UX Studio

JULY 9, 2019

Ever wonder about the difference between leadership and management? This article shares essential leadership qualities. Also, we’ll give some examples of what leadership on a UX team looks like. What does leadership involve? Everyone has leadership qualities. Leadership qualities list.

Leadership 95

Leadership User Testing Product Research Data Visualization 95

Intercom, Inc.

JANUARY 16, 2020

Miro has made the move from product to platform. ?. Andrey Khusid, founder and CEO of Miro , hasn’t done many interviews. In fact this is his first podcast appearance, so we were delighted late last year when he agreed to join us in the studio. Andrey and his team are finding out. Short on time? A virtual whiteboard on steroids.

Research Software 249

Research Software Data Visualization User Testing Customer Experience 249

Userpilot

JULY 9, 2021

What are the best product management books to add to your 2021 reading list? We’ve put together a list for you with a few staples from every product manager’s bookshelf and some new releases too. Product-Led Growth by Wes Bush is the ultimate book on how to implement product-led growth and build winning products.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Gainsight

JUNE 10, 2021

August Hall was again full of attendees (socially distanced, of course) waiting in anticipation to hear what’s in store for Gainsight at the Product Innovation Keynote. August Hall was again full of attendees (socially distanced, of course) waiting in anticipation to hear what’s in store for Gainsight at the Product Innovation Keynote.

Customer Experience 52

Customer Experience Customer Feedback Entertainment Technology 52

Intercom, Inc.

AUGUST 15, 2019

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. Focus on outcomes over output. Short on time? Here are five quick takeaways: You must establish deep empathy for the customer.

UX 179

UX User Testing Weak Development Team Customer Experience 179

Usersnap

FEBRUARY 23, 2022

In order to understand customer needs, get more customer feedback , and use it actionably, the rise and importance of SaaS product management within digital companies are “mooning” ??. SaaS product management is undoubtedly the engine that helps digital enterprises grow. What is SaaS Product Management?

Feedback Software 59

Feedback Software Research Software User Testing Systems Review 59

Intercom, Inc.

OCTOBER 1, 2020

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. Once you start talking to customers and they start buying your product on the basis of what’s coming around the corner, you’re starting to lose a lot of agility. Des: Welcome to the 12th episode of Intercom on Product.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. Once you start talking to customers and they start buying your product on the basis of what’s coming around the corner, you’re starting to lose a lot of agility. Des: Welcome to the 12th episode of Intercom on Product.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

BrainStation Product Management

MAY 7, 2019

Product Management has been getting a lot of attention lately, and for good reason – often called the ‘mini-CEOs’ of product, Product Managers (PMs) have a unique yet critical role in many organizations. Depending on the organization, industry, and type of product, the details of a PM role will vary.

Data Visualization 68

Data Visualization User Testing Analytic Tools Research Software 68

Intercom, Inc.

AUGUST 15, 2018

At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. Short on time?

Engineering 141

Engineering Leadership CTO Coach Feedback Software 141

Amplitude

MAY 25, 2017

The six things you need from a great product data scientist and how to find them . Product Analytics is one of the most high leverage roles in a company that’s investing in software development. This often leads to situations where product managers make decisions based on convenient anecdotes or become too paralyzed to take risks.

Data Visualization 83

Data Visualization Analytic Tools Weak Development Team User Testing 83

Userpilot

FEBRUARY 17, 2021

Wondering what the best product conferences of 2021 are? We’ve collected the best events for product folks that you can attend online or in-person. February Product Conferences. Product World. Product Marketing Rendezvous. Source: Product Marketing Alliance. Table of contents. Source: Productworld.co.

Research Software 98

Research Software User Testing Product Research Analytic Tools 98

Userpilot

FEBRUARY 4, 2022

We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product. A self-service SaaS sales process is best for companies with a simple and/or affordable product.

Feedback Software 97

Feedback Software Research Software Reporting Tools Onboarding KPIs 97

BrainStation Product Management

MAY 7, 2019

Product Management has been getting a lot of attention lately, and for good reason – often called the ‘mini-CEOs’ of product, Product Managers (PMs) have a unique yet critical role in many organizations. Learn product management skills to boost your career – from home! Speak to a Learning Advisor.

Data Visualization 40

Data Visualization User Testing Analytic Tools Research Software 40

The Product Coalition

DECEMBER 8, 2019

Highly effective Product Managers develop themselves in 5 key areas. Highly effective Product Managers (or what I call Exponential PMs) tend to be strong in all of these areas. This is based on studying, speaking with, and coaching PMs and product leaders. Craft Competence ?? Market Competence ?????

Weak Development Team 93

Weak Development Team Development Analytic Tools User Testing 93

Hutwork

MARCH 9, 2018

Many entrepreneurs and product managers write about the skills they brought to the table and those they learned along the way. And as a product manager finding out how others made a strategy work, whether it was implementing a road-map software or avoiding other’s pitfalls can make or break your product’s success.

Article 82

Article Feedback Software Research Software User Testing 82

Product Talk

JANUARY 9, 2019

I write a popular product blog. Most product managers get asked to do more than they could possibly do. The hardest part of my day is saying no to things I shouldn’t be doing. I’m in a fortunate position. I have a thriving coaching business. I get invited to speak at conferences. I teach at a university. Tweet This.

Product Research 34

Product Research User Testing Webinar Travel 34

Business of Software Conference

FEBRUARY 27, 2020

Whitney O’Banner // Engineering Manager, Medium. In this BoSTalk, Whitney O’Banner (Engineering Manager, Medium) delves into which aspects of Google’s video should be embraced, which should be updated in line with the times, and which should be left in the ’90s. Sketch Note. Transcript. Can you hear me okay?

Feedback Software 64

Feedback Software Data Visualization Software Review Engineering 64

Userpilot

JUNE 25, 2023

Which product management books do you have on your shelf (or Kindle)? Whether you’re a seasoned product management pro or just starting out on this thrilling journey, we’re pretty sure you’ll discover a book or two that will help you boost your product management game.

Books 93

Books Analytic Tools Data Visualization Product Research 93

Gainsight

JULY 7, 2021

The result, as Moore explained, was that “Customer Success Management would soon ‘cross the chasm’ as a mainstream discipline across all businesses and industries.”. I can pretty vividly remember the first Pulse conference I attended back in 2013. Gainsight hosted Pulse 2013 at the Four Seasons in San Francisco, California.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Sachin Rekhi

JANUARY 26, 2020

I'm a firm believer that Objectives & Key Results (OKRs), the goal-setting framework invented at Intel and popularized by Google and John Doerr , can be a highly effective leadership tool for a team of any size. When done right, they help drive focus, alignment, accountability, and an outcome-orientation throughout the organization.

Customer Experience 205

Customer Experience User Testing Customer Feedback Weak Development Team 205

UX Studio

JANUARY 17, 2024

She practices thought leadership and leverages her diverse expertise to mentor designers, guide leaders, and provide strategic counsel to startups. Her focus spans various areas, including product-led growth, UX design, user research, leadership, hiring, and scaling businesses. It’s very natural for us. Kate: Hey everyone.

User Testing 74

User Testing Research Software Customer Experience Product Research 74

Amplitude

APRIL 12, 2018

Where does product analytics fit in the realm of analytics tools on the market? What makes product analytics different from marketing analytics? How are product teams using analytics in their day-to-day work? ” The way customers feel about the product is your new brand. You can find a full transcript below.

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Research Software 40

The Product Coalition

JANUARY 26, 2024

In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. In the real world, product managers may have to start from scratch and quickly find something meaningful to work on. The perfect world does not exist, though. There is only the real world.

User Testing 102

User Testing Product Research Research Software Data Visualization 102

Mind the Product

JULY 16, 2019

Rich Mironov got his start in product with a a single, very demanding customer: Apple. Realising it would be safer to diversify, he’s gone on to spend the last 30-plus years working with more than 90 organisations across the world in interim leadership roles and consulting. Lateral leadership. Quotes of the Episode.

Customer Experience 110

Customer Experience Product Research Leadership Weak Development Team 110

UX Studio

FEBRUARY 15, 2024

With a background in Business Administration, Management, and Leadership, he has vast experience as a Business consultant, Product strategist, and now as an Innovation Portfolio Lead. In this episode, we have a conversation with Viktor Eperjesy, Innovation Portfolio lead at Supercharge. The Budapest GO project. Viktor: Sure.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

Usersnap

MAY 26, 2020

We agilely implemented the feedback for our product and improved the customer journey. Our monthly new customers rate doubled and product trials went up by 155%. Usersnap is a SaaS-company providing a versatile user feedback platform to gather feedback along the digital product life cycle. Schremser, Head of Growth.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Business of Software Conference

JUNE 29, 2020

Teresa Torres is a Product Coach at ProductTalk.org advocating strong critical thinking practices to ensure there is a strong connection between what teams are learning in their research with the product outcomes that they are making. So today I want to talk about managing by our outputs versus outcomes.

User Testing 59

User Testing Feedback Software Research Software Product Research 59

Gainsight

SEPTEMBER 24, 2019

This is a blog about how to create a strategy for dealing with sponsor change. Sponsor change is what happens when the person most directly responsible for the purchase and ownership of your product leaves their business for another job. Feel free to skip down for the business tactics, but if you’re interested, read on!

Data Visualization 12

Data Visualization Customer Communications Customer Feedback Customer Experience 12

Amplitude

MARCH 21, 2018

An introduction to product strategy with examples of north star metrics across industries. The product north star is easily the most powerful and misunderstood product strategy framework in use today. Should a company only have one product north star? How do you select a good product north star?

Customer Experience 110

Customer Experience Research Software User Testing Data Visualization 110

Intercom, Inc.

APRIL 9, 2020

That means brick-and-mortar shops are learning on the fly to take their businesses digital, and folks at home are pushing their utilities and SaaS products to the brink. In this episode, you’ll hear from: Katilin Pettersen , Global Director of Customer Support: Based in San Francisco. But others might need more direct answers.

User Testing 245

User Testing Customer Experience Customer Feedback Feedback Software 245

The Product Coalition

APRIL 17, 2018

That is the question faced by B2B product leaders Courtesy of Street Smart Product Manager Product roadmaps and I have a complicated relationship. Product roadmaps create a false illusion of future certainty. This is why Product leaders love to discuss roadmap strategies. I hate to disappoint people.

Roadmap 68

Roadmap User Testing B2B Feedback Software 68

ProductPlan

MAY 7, 2019

Product Marketing. How can specialization and product-level focus marry up with the overlying objectives the company has defined and is measuring itself against? The North Star Metric (NSM) is the single metric that best captures the core value that your product delivers to customers. Try it Free. Enterprise. Integrations.

Customer Experience 85

Customer Experience User Testing Weak Development Team Roadmap 85

Mixpanel

MARCH 7, 2021

As with many roles in the tech industry, there’s been a stubborn gap in female representation in product. According to TechTalent Charter , women make up only 19% of the tech industry and only 37% of UX and product roles. Another report by ProductPlan independently confirms women account for just 37% of product manager roles.

Feedback Software 52

Feedback Software Research Software Analytic Tools Reporting Tools 52

Business of Software Conference

APRIL 24, 2020

Claire Lew is the CEO of Know Your Team – a company that helps companies like Airbnb and Kickstarter and also runs a online leadership community, The Watercooler, with 1,000+ leaders and thousands of conversations on hiring, firing, business growth and more. Claire Lew // CEO, Know Your Team. Video, Slides, & Transcript below.

Weak Development Team 40

Weak Development Team Vision Feedback Software Management 40

Andrew Chen

DECEMBER 13, 2018

I recently did a podcast with Ryan Hoover, co-founder of Product Hunt and my sister Ada Chen Rekhi, previously SVP Marketing at Survey Monkey – here’s what we talk about: The network effects that makes Silicon Valley what it is. We talk about you can use them to help manage your exercise, social life and relationship with your SO.

Startups 79

Startups Customer Experience User Testing Product Research 79

Product Talk

FEBRUARY 10, 2021

A few months ago, fellow Product Talk coach Hope Gurion and I sat down to discuss why there’s no single right way to do discovery. Meet your co-presenters, product discovery coaches Teresa Torres and Hope Gurion. We are both product discovery coaches with Product Talk. I used to lead product at CareerBuilder.

Product Research 290

Product Research Data Visualization Research Software Analytic Tools 290