The Secret PM Handbook

OCTOBER 9, 2018

When sales are not going well, company leadership might ask product management come in to help hit the numbers. As Geoff said: …when the bookings are light, often product management is diverted to “fix” the problem. This can be a bad thing or a good thing. Often] not a great idea.

Sales Training 170

Sales Training User Testing Differentiation Customer Experience 170

Userpilot

DECEMBER 13, 2023

A robust UX strategy is also a valuable differentiator helping you stand out in competitive markets. Book the demo! Consequently, it can differentiate your product in the market and give you an edge over competitors. Want to see how Userpilot can help you inform and implement your UX strategy? What is a UX strategy?

Research Software 82

Research Software Analytic Tools Feedback Software User Testing 82

Userpilot

MAY 1, 2024

Differentiating your product – Lenny shares 7 ways companies can differentiate their products, including focusing on affordability, product quality, niche markets , and more. Book a demo to learn about its analytics, engagement, and feedback capabilities.

Feedback Software 77

Feedback Software Analytic Tools User Testing Customer Feedback 77

Userpilot

SEPTEMBER 14, 2023

Book the demo to see how Userpilot can help your product and marketing teams drive product success! Their collaboration ensures that the product value is effectively communicated to the target audience, resonates with customers, and differentiates the product in the market. What is product management?

Product Research 80

Product Research User Testing Research Software Feedback Software 80

ProductPlan

JUNE 5, 2020

There’s an abundance of books, podcasts, as well as events at your disposal that cover various product management topics. Books, podcasts, conferences, and in-house mentorships are all great channels for building your product management knowledge and expertise. The organization is a complete product management ecosystem.

Certifications 95

Certifications Customer Experience Artificial Inteligence Product Management 95

Johanna Rothman

NOVEMBER 3, 2020

And, if you can, get “credit” for your “thought leadership?” In the books, I offer real references, not what I did here with a link to the article. Aside from the epigraph, I would also list Secrets in the reference section of the book or article. That's not enough for books or articles you might write.

Reference 83

Reference Leadership Consulting Books 83

Userpilot

APRIL 30, 2024

Book a demo to see it in action. How do you differentiate between valuable feedback and noise? Book a demo to learn more. Book a Userpilot demo to learn more or sign up for a free trial (no credit card details needed). Book a demo to see it in action. NPS response tagging in Userpilot. Userpilot integrations.

User Testing 82

User Testing Customer Feedback Feedback Software Data Visualization 82

Amplitude

MARCH 11, 2020

I want to make the case, informed by the writing of Marty Cagan , particularly his book Inspired and by learning from Teresa Torres , through her workshops and team coaching , that output or feature-based roadmapping is a thing of the past in product management. Putting all the themes together, you could see a rough annual roadmap.

Data Visualization 100

Data Visualization User Testing Product Strategy Product Research 100

Mind the Product

DECEMBER 18, 2019

We analyzed dozens of job descriptions from leading companies (Airbnb, Amazon, Booking, eBay, Expedia, Instagram, Intercom, LinkedIn, Netflix, PayPal, Spotify, among others) and we were able to differentiate hundreds of distinct skills and responsibilities. We set out to uncover all we could about how others addressed this topic.

Weak Development Team 109

Weak Development Team Feedback Software Research Software Development 109

Business of Software Conference

SEPTEMBER 1, 2023

Jaimie Woolf Jamie Woolf will share the Pixar formula for storytelling and show how you can use current or past events with a negative emotional impact as a ‘narrative springboard’ for crafting powerful leadership stories. You will gain a powerful insight into how to craft better stories. Subject to change) What are you waiting for?

Data Visualization 52

Data Visualization Banking Customer Experience Framework 52

Usersnap

NOVEMBER 10, 2023

In his book “Start with Why” , Simon Sinek boldly claims that the ‘Why’ behind your actions matters more than the ‘What’ This principle isn’t limited to leadership or personal motivation; it extends to every facet of the business, including product roadmaps.

Presentation 52

Presentation Roadmap Data Visualization Feedback Software 52

Userpilot

JULY 17, 2023

Book the demo to see how it can support your product team structure. Navigating the corporate landscape to secure the leadership’s buy-in and resources is a big part of their job. Autonomy to pursue their own product initiatives without excessive oversight from the senior leadership. What is a product team structure?

Analytic Tools 80

Analytic Tools Feedback Software Research Software Product Research 80

Mind the Product

JANUARY 16, 2020

Having that kind of support really made this change in my career possible – she had my back, even when I wasn’t totally sure if I would be good at stepping up to take more of a leadership role.”. Challenges You Might Face. Take an inventory of the skills you already have and the requirements of the role you are looking for.

Data Visualization 114

Data Visualization Customer Experience Customer Feedback Transportation 114

Mind the Product

MARCH 20, 2020

Using a graph from her best-selling book Escaping the Build Trap , Melisa shows how product work can be divided into three skill sets: Tactical. Communication, Melissa says, will be the make or break differential when it comes to making it into the C-Suite. Operational. Communication.

User Testing 211

User Testing Product Research Customer Feedback Customer Experience 211

Intercom, Inc.

FEBRUARY 25, 2021

In fact, in 2019, she literally wrote the book on it – Customer Understanding: Three Ways to Put the “Customer” in Customer Experience (and at the Heart of Your Business). Writing the book on customer experience. And what a great time to write a book about customer experience. ” Or those kinds of things.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

Gainsight

JUNE 13, 2022

While many industry pundits are gloomy about the company’s prospects based on these latest numbers, the truth is that Netflix is an amazing company with amazing leadership in co-CEOs Reed Hastings and Ted Sarandos — two business leaders who know their success is all about the customer. Crank up the innovation engine.

Data Visualization 52

Data Visualization User Testing Reporting Tools Feedback Software 52

Bain Public

NOVEMBER 29, 2020

Related read: Introducing the Bain Public SOAP™ Product Leadership Framework: A Practical Definition. The goal with Metro Media is to use geo-data and their hyper-local content coverage in combination with urban mobility as a differentiating factor from competitors. Hyper-Local Digital Media and Transit Apps. Sounds intriguing right?

Transportation 52

Transportation Feedback Software Customer Experience Leadership 52

ProductPlan

AUGUST 4, 2020

Through our customer discovery interviews we learned that we could differentiate GoToMeeting with several innovative “features.” There are one or more exciting features that solve a problem uniquely: customers didn’t know they wanted, and differentiates you from the competition.

Weak Development Team 125

Weak Development Team Product Research User Testing Differentiation 125

Product Innovation Educators

JANUARY 13, 2020

It was transformational for me because I had been working on smaller seed products, and for the first time I was in a leadership role on a major transformational project. [3:07] My book, Beyond Product: How Exceptional Founders Embrace Marketing to Create and Capture Value for their Business , is another great resource.

User Testing 85

User Testing Product Research Marketing Research Software 85

The Product Coalition

DECEMBER 8, 2020

In their book Playing to Win , A.G. Porter differentiates between merely running in the same direction, s imple consistency, and working together to create synergy effects, reinforcement. A couple of years earlier, Amazon was able to become the everything store thanks to their ever-growing inventory and convenient order process.

Analytic Tools 103

Analytic Tools Research Software Customer Experience Systems Review 103

Mind the Product

FEBRUARY 19, 2019

In their book “ Digital Transformation. In some industry verticals, “going digital” is happening so slowly that a successful transformation is seen as a way to differentiate an organisation from the competition. What is Digital Transformation? How Does Product Management Enable Digital Transformation?

White Paper 121

White Paper Analytic Tools Technical Review Data Visualization 121

Gainsight

APRIL 18, 2022

But the real impetus for buy-in and justification by leadership is with numbers and data that describe value. Knowing what precisely the CS org “owns” in comparison to other teams, like Sales, enables your CS leadership to put actions in place so that the team can adequately measure their success. . Begin with a Charter.

Data Visualization 52

Data Visualization Technical Advisors Analytic Tools Customer Experience 52

The Product Coalition

SEPTEMBER 2, 2022

The leadership team finally agreed on the vision. Third, can I differentiate enough to generate revenue at our target margin? Objectives Objectives will be simple for those familiar with the OKR (objectives and key results) process pioneered by Intel and detailed in the book Measure What Matters. The north star was clear?—?enabling

Product Strategy 123

Product Strategy Strategy User Testing Weak Development Team 123

Intercom, Inc.

OCTOBER 3, 2019

If you have any leadership skills, it seems pretty natural for them to grow that way” They had all expressed all these different problems, and I knew that they really wanted some help, and I could take it off of their plate. If you have any leadership skills, it seems pretty natural for them to grow that way, and I did that.

Onboarding KPIs 143

Onboarding KPIs Research Software Customer Experience Dashboard 143

BrainStation Product Management

FEBRUARY 28, 2019

In BrainStation’s survey, Product Managers ranked communication (71 percent), leadership (65 percent), and empathy (58 percent) as the most important skills for a Product Manager, ahead of research and project management, and far ahead of design (selected by only 20 percent of respondents).

Technical Advisors 70

Technical Advisors Reporting Tools Analytic Tools Product Research 70

The Product Coalition

JANUARY 16, 2022

Being plug-and-play, or aiming there, was our added value and a differentiator compared to other security products. My free e-book “ Speed-Up the Journey to Product-Market Fit ”?—?an a non-trivial task for an on-premise product that needed access to the many assets it needed to monitor. the strategic level that matters.

Roadmap 151

Roadmap Data Visualization Customer Experience User Testing 151

Mind the Product

JULY 16, 2019

I’ve found it’s proven useful while the team is discussing the individual topics to differentiate between positive (green) and negative (pink) aspects, as well as general comments (blue). Book a room with plenty of wall space. Bring Post-Its in four different colours and a pen. Think about how you want to introduce the Radar.

Feedback Software 156

Feedback Software Differentiation Agile Positioning 156

BrainMates

MARCH 23, 2020

Not differentiating qualitative and quantitative techniques and not knowing when to use each. Wrapping up his Q&A session with Product Women Sydney, Marty recommended some Product Management books. The hard thing about hard things ” – one of the best books for PMs. Using the wrong prototype for the job.

Product Research 64

Product Research Product Management Product Manager Research Software 64

Gainsight

JUNE 11, 2021

The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic. There are four types of questions (based on the book Humble Inquiry: The Gentle Art of Asking Instead of Telling by Edgar Shein): humble, diagnostic, prompting, and process-oriented.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Intercom, Inc.

SEPTEMBER 17, 2020

Their mission is born out of the desire to bring transparency to the workforce and to offer a platform for colleagues, peers, and leadership teams to honestly share information about salary, culture, career advice, and industry insights. Short on time? Anonymity can be a useful tool for empowerment (when used correctly).

Technical Review 210

Technical Review Customer Experience Customer Feedback Information 210

ProductPlan

MARCH 5, 2021

I distilled the advice a few months ago in my book The Essentialist Product Manager and have recently been giving talks and workshops on the topic. The concepts were popularized in the book Essentialism: The Disciplined Pursuit of Less by Greg McKeown. According to his book, an “essentialist” lives by design, not by default.

Roadmap 116

Roadmap Customer Experience Product Research Vision 116

The Product Coalition

JANUARY 3, 2020

We analyzed dozens of job descriptions from leading companies (Airbnb, Amazon, Booking, eBay, Expedia, Instagram, Intercom, LinkedIn, Netflix, PayPal, Spotify, among others) and we were able to differentiate hundreds of distinct skills and responsibilities. Reference and inspiration Books Thus spoke Zaratustra?—?Friedrich

Feedback Software 81

Feedback Software Product Research Research Software Weak Development Team 81

BrainStation Product Management

FEBRUARY 28, 2019

In BrainStation’s survey, Product Managers ranked communication (71 percent), leadership (65 percent), and empathy (58 percent) as the most important skills for a Product Manager, ahead of research and project management, and far ahead of design (selected by only 20 percent of respondents).

Technical Advisors 40

Technical Advisors Reporting Tools Analytic Tools Product Research 40

Userpilot

AUGUST 26, 2021

Product managers of SaaS products, therefore, need to really focus on differentiating their SaaS and pushing users to constantly unlock more value in the product. And for a PM, differentiation becomes more critical. Identify others on the team with leadership qualities and invest in them. Switching has become easier.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

The Product Guy

SEPTEMBER 27, 2016

She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador. Her other academic pursuits include lecturing at the University of Technology Sydney in Information and Interaction Design and co-authoring a chapter in the book Digital Experience Design.

Research Software 148

Research Software User Testing Analytic Tools Product Research 148

The Product Guy

OCTOBER 25, 2016

She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador. Her other academic pursuits include lecturing at the University of Technology Sydney in Information and Interaction Design and co-authoring a chapter in the book Digital Experience Design.

Analytic Tools 142

Analytic Tools Research Software CTO Coach Fractional CTO 142

Product Bookshelf

MARCH 6, 2016

” In this book, that’s a big clue to finding a remedy to the problem. Is the target market commoditized or differentiated? Small case studies are included in the book to illustrate how executive and sales leaders view this challenge. Much of the book is aimed at sales leaders and discusses sales teams and processes.

User Testing 54

User Testing Education Books Technology 54