Userpilot

AUGUST 23, 2023

TL;DR A product analyst is a professional who uses data analysis and insights to evaluate and improve the performance of a product or service. A product analyst is a professional who uses data analysis and insights to assess and improve the performance of a product or service. This opens up multiple career paths for you to advance to.

Data Visualization 91

Data Visualization Reporting Tools Analytic Tools Research Software 91

Ronke PM

FEBRUARY 3, 2024

I aim to tell my story in all its messy brilliance, where I am today in my career and the adversities, challenges, and hardships I have encountered. Once again, I am faced with eruptions of possibilities in my career. I harbor no illusions of being immune to them; they shape who I am. I promise you those low junctures are worth it.

Leadership 52

Leadership Reporting Tools Customer Experience Positioning 52

PMLesson's Ace the PM Interview

MAY 5, 2023

Learn Educate Discover has long been a go-to resource for professionals looking to explore different career paths, especially in the tech and startup industries. The website provides valuable insights into job roles, networking, and other essential career skills.

Education 52

Education Technical Review Vision Startups 52

The Product Coalition

FEBRUARY 19, 2023

Let’s learn about how you can use friction to help consumers recognize what’s important and increase their trust in your product or service. This approach assumes that the easier it is for users to complete a task or achieve a goal, the more likely they are to return to the product or service in the future.

Reporting Tools 134

Reporting Tools Customer Experience Healthcare Entertainment 134

Sequent Learning

DECEMBER 20, 2023

Becoming a Product Manager might be your ideal career path. Gain Relevant Experience: Start by working in roles that foster skills relevant to product management, such as project management , marketing, or customer service. Gain hands-on experience, demonstrate leadership, and continuously improve your skills to advance in your career.

Data Visualization 52

Data Visualization Certifications Product Management Product Manager 52

The Product Guy

DECEMBER 15, 2019

Under her leadership, Vydia’s Product team has successfully launched a record number of robust features in 2019, elevating the company’s services in content supply chain, rights management, analytics, and payments. Gaudio is a graduate of Monmouth University where she remains an active life and career mentor for both students and post-grads.

Technical Advisors 148

Technical Advisors Analytic Tools Product Management Product Manager 148

The Product Coalition

FEBRUARY 5, 2023

I will provide you with insights by looking at the music career of one of the greatest hip hop groups out there, and enjoying some of their best quotes and music. EL-P’s career is an impressive one, with plenty of shifts, focus and refocus. The Zoom-in pivot is when you focus on one of the services/products, setting aside the rest.

Feedback Software 78

Feedback Software User Testing Customer Feedback Customer Experience 78

The Product Coalition

DECEMBER 21, 2021

In some respects this is great, as it means there is a renewed focus on career progression plans and identifying potential Product Managers from within. Unfortunately internal promotion isn’t always positive A quick disclaimer: I’m a huge advocate of career development and internal promotion. What job titles do you use?

Product Management 169

Product Management Product Manager Weak Development Team Management 169

Product Management University

MARCH 25, 2019

It makes the transition easier, keeps you in your comfort zone, and positions you for a wider variety of career options over the long term. It’s a distorted perspective that can sabotage your product management career path because it inhibits your ability to see things from the outside in. Know Your Comfort Zone. Here’s the deal.

Product Management 113

Product Management Product Manager Management Management 113

Intercom, Inc.

JULY 2, 2020

Over her 25-year career, Pam’s dedication to her customers has been the backbone of sustainable growth at companies like Salesforce, Zendesk, ServiceMax, and now Zapier. . NewVoiceMedia (now Vonage) estimates businesses lose $62 billion every year as the result of bad customer service. As Pam tells it: .

User Testing 253

User Testing Customer Feedback Customer Experience Research Software 253

The Product Coalition

JUNE 26, 2023

It presents a unique opportunity for companies to create and capture new market demand by offering innovative products or services that address unmet customer needs. However, when I encountered it in reality, it proved to be the most significant challenge of my career thus far. Coined by professors W.

Data Visualization 125

Data Visualization Customer Feedback Customer Experience Product Research 125

The Accidental Product Manager

FEBRUARY 5, 2024

Product managers at a number of new firms are trying to determine what products and services they want to develop. Some of the ideas being considered include a service that allows older people to share their pain-management techniques and a social network that facilitates deeper daily interaction with 10 or so friends.

User Testing 104

User Testing Customer Experience Product Management Product Manager 104

The Accidental Product Manager

SEPTEMBER 18, 2023

Getting customers is hard, keeping them is even harder Image Credit: Stock Catalog There’s no question that streaming services are very hot right now. No matter if you are talking about Netflix, Hulu, Disney+, Amazon Prime, or any one of a number of other services, people seem to be signing up for these new services in droves.

Customer Experience 73

Customer Experience Product Research Product Management Product Manager 73

UX Planet

JANUARY 1, 2024

app, web-app), and skillsets Your interest in the role and career aspirations Understanding of the design process Experience and skills in collaboration You: To gain a clearer understanding of the role based on the job description to determine if it’s worth pursuing. Career Aspiration: Where do you see yourself in the next 5 years?

UX 52

UX Research Software User Testing Customer Experience 52

The Product Manager Coach Blog

MAY 5, 2023

In this blog post, I’ll explore the benefits of a product management mentorship program and how it can help product managers of all levels achieve their career goals. It is a collaborative and dynamic process that can have a significant impact on the mentee’s career and personal growth. Is working with a mentor for you?

Data Visualization 52

Data Visualization Customer Feedback Product Management Product Manager 52

Lenny Rachitsky

APRIL 9, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. Subscribe now P.S. Check out my PM recruiting service (helping you hire Sr. 👋 Hey, I’m Lenny and welcome to a 🔒 subscriber-only edition 🔒 of my weekly newsletter.

Data Visualization 119

Data Visualization ChatGPT Research Software Product Management 119

Ronke PM

FEBRUARY 13, 2024

We are placed in a defining moment where we can employ intellectual bravery and fortitude to build products, solutions, and services that can improve people’s lives. CASE STUDY #4: ABSENCE OF DIVERSITY I attended a product management conference last year and one of the speakers presented on advancing your product management career.

Reporting Tools 52

Reporting Tools Customer Experience Leadership Research Software 52

Intercom, Inc.

MARCH 25, 2021

This question has been shaping customer experience expert Jeanne Bliss ’s career for as long as she remembers. And if there’s one thing she’s realized throughout her career, it’s that the reactive nature of customer support is holding back customer experience leaders from reaching their potential. The lesson?

Customer Experience 181

Customer Experience User Testing Customer Feedback Product Research 181

Intercom, Inc.

APRIL 1, 2021

If everyone in your team looks the same, has the same background, the same experiences, how do you expect to pick up on the biases in your work and create world-class services? And today, you’re back to talk with us in a little bit more depth about your own career and your work at Wikimedia.

Research Software 223

Research Software Customer Experience Healthcare Data Visualization 223

Product Innovation Educators

MARCH 6, 2023

Every year we have alumni who graduate, go on to college, and go into STEM careers or other careers, and from Science Olympiad they take the soft skills of collaboration, teamwork, and intellectual curiosity that are the hallmarks of Science Olympiad. 13:28] How can families find out more about joining a Science Olympiad team?

Events 118

Events Engineering Government Download 118

Userpilot

SEPTEMBER 5, 2022

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. Hubspot’s Academy customer service training. WnTD’s customer success masterclass.

User Testing 95

User Testing Customer Experience Customer Feedback Certifications 95

Intercom, Inc.

JANUARY 5, 2023

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Intercom, Inc.

OCTOBER 21, 2021

Well, for Jeff Toister , an experienced author, consultant, keynote speaker, and customer experience enthusiast who’s been working in customer service ever since he first landed a job as a retail assistant when he was 16 years old, it is. The more specific you are about the problem your service solves, the easier it is to keep your promise.

Customer Experience 129

Customer Experience User Testing Customer Feedback Airlines 129

Johanna Rothman

NOVEMBER 9, 2023

I do offer longer-term advisory services , starting at a quarter in duration and extending up to a year. Early in my consulting career, I learned that even a “guaranteed” consulting project was not a guarantee at all. I've been practicing this my entire consulting career, so it feels easy to me now. It was not easy.

Agile 96

Agile Product Research Feedback Loop Consulting 96

The Product Coalition

JUNE 24, 2022

Take a look at these nine indicators to determine if product management is the right career for you, or not. You don’t like talking with your customer service/sales teams I spoiled this a bit above, but some of your best resources are your sales and CS teams. Do you find being a product manager particularly challenging?

User Testing 146

User Testing Analytic Tools Research Software Feedback Software 146

Intercom, Inc.

MARCH 12, 2020

He’s spent his career advocating for customers, going all the way back to the age of 12, when he performed a magic show for children at a birthday party and his parents taught him the importance of sending thank-you notes to clients and asking for their feedback. Short on time? One way to avoid this slow death? I’d had regular jobs.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

Intercom, Inc.

JULY 11, 2019

As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub. Could you give me a bit of background on why HubSpot built Service Hub in the first place and the philosophy behind it?

Customer Experience 188

Customer Experience User Testing Customer Feedback Research Software 188

The Accidental Product Manager

SEPTEMBER 4, 2023

CVS and Walgreens are remodeling hundreds of their stores into medical-service centers that will be targeted at customers with chronic conditions like heart disease, diabetes and hypertension. The need for this type of service urgent. What this means for the drug store product managers is that they have change.

Product Management 73

Product Management Product Manager User Testing Management 73

Generation Focus

OCTOBER 6, 2023

We want to provide a great service for our clients, and we want to provide a great service for our participants. I’ve really appreciated how welcoming the community is, and that there’s a space for developing the careers of researchers and anthropologists. We want them to feel valued as human beings and also as respondents.

Product Research 62

Product Research Research Software User Testing Weak Development Team 62

Intercom, Inc.

JULY 29, 2021

In fact, in some form or another, he’s been working in sales for most of his career. What started as a few gigs selling media, property, and even bicycles turned into a blooming SaaS career that Mark has been mastering for the last decade at Salesforce, Wrike, and now BrowserStack. It has the potential to change people’s careers.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

The Accidental Product Manager

AUGUST 14, 2023

Equipment product managers also hope that a monitoring service and the added sales of parts and repairs that it can generate will create a steadier revenue stream than sales of new equipment that tend to go up and go down along commodity and building cycles. Many are offered free with service agreements.

Data Visualization 65

Data Visualization Reporting Tools Product Management Product Manager 65

The Product Coalition

SEPTEMBER 27, 2022

Without the support of my coach, my college career would have started very differently, and I wouldn’t be who I am today. Good coaches provide a truly important service. Having progressed my career in product strategy and management, I’ll never forget my early assignments as part of a larger product team. Does coaching work?

Weak Development Team 131

Weak Development Team Product Strategy Strategy Vision 131

Intercom, Inc.

MARCH 16, 2022

We educate our engineers in these policies and processes throughout their Intercom careers, from employee onboarding to performance reviews. Typically we resolve such incidents in minutes, posting updates to our status page while simultaneously working to restore service to normal”.

Software Review 118

Software Review Technical Review Systems Review Management 118

Mind the Product

NOVEMBER 13, 2019

Navigating a career in product is different for everyone. So, what are the similarities in these career paths and what can we learn from people who’ve already found their way? Unsure of what tech career path she wanted to tread, Oluwatobi’s career began at a startup. Oluwatobi Otokiti. Oluwatobi Otokiti.

Product Management 107

Product Management Product Manager Customer Experience Management 107

Intercom, Inc.

NOVEMBER 12, 2020

For Colin Harmon, owner of the award-winning coffee shop 3fe , those personal customer relationships have been the cornerstone of his career. Subscription services have been steadily on the rise for years now. Subscription services have been steadily on the rise for years now. The rise of subscription services.

B2C 221

B2C Customer Experience B2B Branding 221

The Accidental Product Manager

OCTOBER 25, 2021

However, in the world of food delivery services, their product managers are running around like chickens with their heads cut off and yet they are still not being profitable. Right now is a boom time for the food delivery services. Currently the food delivery services are either losing money or barely breaking even.

Product Management 119

Product Management Product Manager Management Management 119