Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. As part of this shift, we identified thousands of customers whom we believed would benefit from scaled account management , a new sales motion for Intercom.

Weak Development Team 171

Weak Development Team Customer Experience User Testing Customer Feedback 171

Mind the Product

MAY 29, 2018

Mind the Product returns to Davies Symphony Hall in San Francisco on July 16-17 and promises to be one of our best product conferences yet, with a leadership forum, more workshops, more networking events around the conference, and more fun than ever before. Brant Cooper, Co-Founder of Moves the Needle. Christina Wodtke, Author and Lecturer.

Technical Cofounder 77

Technical Cofounder Fractional CTO CTO Coach User Testing 77

Mind the Product

JANUARY 16, 2020

Transitioning from a functional role such as marketing or engineering to product can seem daunting, especially if your education and experience aren’t specifically tailored to product, but it can be done. Historically, jobs in investment banking or management consulting have been the popular choice for MBA graduates in the US.

Data Visualization 117

Data Visualization Customer Experience Customer Feedback Transportation 117

The Product Guy

JULY 4, 2019

My career started at Hewitt Associates which was a human capital and management consulting firm that operated 500 offices in 120 countries. We provided consulting, insurance brokerage, information technology and business process outsourcing services. However, on multiple occasions the transaction would error a second time.

Research Software 153

Research Software Product Management Product Manager Systems Review 153

Mind the Product

FEBRUARY 20, 2019

2019 promises to continue our run of amazing conferences, with a pre-conference Leadership Forum, even more workshops, more networking events around the conference, and more fun than ever before. Teresa is a product discovery coach who helps teams adopt user-centered, hypothesis-driven product development practices. Get your tickets.

Research Software 99

Research Software Analytic Tools User Testing Artificial Inteligence 99

Product Innovation Educators

APRIL 20, 2020

Innosight is an innovation management consultancy founded by Clayton Christensen and Mark Johnson. It’s especially important that the leadership team carve out 10% or 20% of their time to explore the vision and discover at an enterprise level to plan for the future. [16:15] 16:15] How do we define the time horizon?

Product Research 81

Product Research Government Product Management Product Manager 81

Mind the Product

JUNE 13, 2018

Ivy has also been a contributing author to numerous books, including The Change Champion’s Field Guide and Best Practices in Leadership Development and Organizational Change. In addition to his regular work, he has advised and invested in a small portfolio of companies looking to create compelling human experiences.

User Testing 89

User Testing Data Visualization Workshop Product Research 89

Mind the Product

FEBRUARY 10, 2020

The Singapore government is trying to bring talent back to the local market and coach organisations on how to adopt a more merited-based approach.”. Most of Barry’s consulting work comes from Fortune 500 companies or from heavily funded scaling startups in San Francisco and around the globe. Adapting to Changing Circumstances.

Wireless 122

Wireless Airlines Workshop Agile 122

The Product Coalition

JUNE 5, 2018

Successful project management requires a close working relationship with leadership to ensure each project is aligned with business strategy , even as companies undergo enterprise-wide change. Becoming an excellent project manager requires drive and experience. LEADERSHIP IS UNLOCKING THE POTENTIAL OF OTHERS.

Analytic Tools 68

Analytic Tools Seminar Healthcare Leadership 68

Gainsight

AUGUST 2, 2021

If you have ever waited in line for a COVID test or vaccine, you understand how successful operational leadership can hinder or accelerate a positive customer experience. In Customer Success, operations leaders also play a pivotal role in driving efficiencies by combining technology and data. for senior leadership.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools User Testing 52

Userpilot

JUNE 3, 2021

I strongly believe that human skills like those listed above are meta skills that are just as essential to product management and leadership as more traditional skills like strategy development, data analytics, roadmap development, etc. Both words deal with the relationship you have with the feelings and experiences of another person.

Product Research 98

Product Research Research Software Reporting Tools User Testing 98

Amplitude

JULY 11, 2019

I frequently see leadership teams purchase analytics software hoping that this new access will make everyone excited to use data regularly. One of my responsibilities is to share best practices on how to leverage user behavioral data to make better decisions about their products. Establish a Data Governance Strategy.

Data Visualization 65

Data Visualization Onboarding KPIs Government Customer Feedback 65

Gainsight

OCTOBER 1, 2021

Its progress is in parallel to the beginnings of customer success itself. Over time, CS evolved when more CSMs and CS leadership looked to improve and standardize its practices, processes, and procedures. . Others were consultative, or they advised about technical needs. CS Ops Leadership. Who would oversee them?

Reporting Tools 52

Reporting Tools Technical Advisors User Testing Construction 52

Mind the Product

APRIL 19, 2017

We decided, about 18 months ago, that our consultancy business model, though growing and successful, could benefit from diversification — specifically, from creating something with tangible intellectual property. Today, we’re about to launch Trim off the back of a successful beta, and we even have paying customers.

Startups 74

Startups Technical Review Government Customer Experience 74

Mind the Product

SEPTEMBER 5, 2018

When I worked as a product management consultant clients would often talk about “needing a product roadmap ASAP”. I’ve created a diagram to help explain, simply, what makes a good roadmap in government but I think it helps in any context. so my investor said that I need a product manager to do our product roadmap?”.

Roadmap 136

Roadmap Research Software Technical Review User Testing 136

Mind the Product

NOVEMBER 30, 2017

The GDPR will also apply to countries outside the EU who have customers within the EU. And even though the UK is leaving the union, the UK government has confirmed that the GDPR is here to stay. How Will GDPR Affect Your Customers? A customer can request access to their data. The Cost of Getting it Wrong Will go up.

Data Visualization 85

Data Visualization Technical Review Reporting Tools Technical Advisors 85

Product Innovation Educators

JULY 25, 2016

Along the way, product managers need to learn about customers and their needs, consider problems from different perspectives, and collaborate with others. A person with deep experience in doing these things and helping groups and organizations identify and push through barriers of innovation is Chuck Appleby. Design Thinking.

Data Visualization 49

Data Visualization Analytic Tools Product Management Product Manager 49

Product Talk

APRIL 12, 2023

So the first one I think is interesting because we’ve seen it a few times. We’ve seen a couple times now a little twist on this, which is what if that TV channel is public, like it’s owned by a government or it’s funded by a government? Teresa Torres: Let’s do it.

Government 183

Government User Testing Product Research Customer Experience 183

ProductPlan

AUGUST 5, 2019

Most of the time, the IT department lurks quietly in the background, humming along supporting business systems and rarely attracting attention unless something’s gone wrong. You’ll be surprised how big the list gets when you start adding everyone up, including: Project team members and leadership. Governance/Compliance/Regulators.

Reporting Tools 54

Reporting Tools Customer Experience Data Visualization Customer Feedback 54

Mind the Product

MARCH 5, 2018

Mind the Product returns to Davies Symphony Hall in San Francisco on July 16-17 and promises to be one of our best product conferences yet, with a leadership forum, more workshops, more networking events around the conference, and more fun than ever before. Dan Olsen, Author and Consultant. Christina Wodtke, Author and Lecturer.

User Testing 18

User Testing Customer Feedback Government Workshop 18

Brian Balfour

SEPTEMBER 26, 2017

How long have they been in a leadership role at this company? What are a few examples of growth focused experiments or campaigns your team has run previously? If you scroll to the bottom of my Work with Me page, you can see that I outline the principles that govern my team at Reforge. What metrics does the growth team own?

User Testing 65

User Testing Product Research Customer Feedback Customer Experience 65

Intercom, Inc.

OCTOBER 29, 2019

At some inflection point of growth, it becomes impossible to intuitively know your customers, let alone decide which ones to focus on. We could no longer assume all our customers had uniform needs and could be reached the same way. What is customer segmentation? This final assumption in particular was no longer true or useful.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Intercom, Inc.

NOVEMBER 9, 2022

As companies become more established, they naturally start allocating their resources based on the needs of their most profitable customers, on building reliable features that can quickly return their investments and increase profits. Liam Geraghty: So, you’ve been talking to some of Intercom’s customers who have innovation units.

Research Software 226

Research Software Data Visualization User Testing Startups 226

Intercom, Inc.

AUGUST 6, 2020

But that sort of transformation doesn’t just happen on its own – it is the culmination of the tireless work and effort of millions of engineers and developers, building new things and overwriting old tools. At this point, it’s clear that Marc Andreessen was entirely accurate with his now famous quote.

Feedback Software 143

Feedback Software Reporting Tools Product Research Customer Feedback 143

Agile Velocity

MARCH 22, 2019

A vital part of building lasting agility within organizations is providing the highest-quality Agile coaching and thought leadership. Mike brings over 25 years of experience as a software engineer, Agile coach, and business leader. Mike has been a friend of AV since joining our team of partner coaches in June of 2018. “A

Agile 10

Agile Software Engineering Government Engineering 10

Mironov Consulting

DECEMBER 29, 2022

Almost every week, I have a conversation with executives at B2B software companies who don’t see a bright-line distinction between software license revenue and customization/implementation revenue.  Or IMHO, software product companies are fundamentally different from software services/outsourcing/custom development companies.  Said

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

Intercom, Inc.

JANUARY 9, 2020

While it might be obvious that there’s usually a team of people collaborating on the vision and creation of good design, this truth applies just as much to the end user – there’ll be more than one person on the receiving end. Instead, you have to consider all people, all experiences and, crucially, all privileges.

UX 165

UX Customer Experience Research Software Data Visualization 165

Mironov Consulting

APRIL 15, 2023

In my experience, there’s usually a fundamental misalignment between two broad groups at software companies – especially B2B/enterprise companies — that I’ve been thinking/writing for a while.  One  In aggregate, how many different customers will use the same exact bits to do X?  What

Software Review 124

Software Review Customer Experience User Testing Technical Review 124

The Product Coalition

FEBRUARY 26, 2022

Why have Product Managers stopped speaking to customers? Very sadly, most product managers I meet today no longer talk directly to customers regularly. If you ask; “How many customers did you speak to this week?” Not enough time?—?too It’s not that people don’t want to do it, it’s that they can’t seem to find the time.

User Testing 171

User Testing Weak Development Team Customer Experience Customer Feedback 171

Pragmatic Marketing

MAY 25, 2020

In technology circles, the term “disruption” conjures images of positive shaking of the status quo by derivative, innovative offerings that make the user’s life easier. Every consulting company is writing about how to cope with the virus, implications and long-term adjustment to the “new normal.”

Framework 91

Framework Government Entertainment Consulting 91

Pragmatic Marketing

MAY 25, 2020

In technology circles, the term “disruption” conjures images of positive shaking of the status quo by derivative, innovative offerings that make the user’s life easier. Every consulting company is writing about how to cope with the virus, implications and long-term adjustment to the “new normal.”

Framework 91

Framework Government Entertainment Consulting 91

ProductPlan

DECEMBER 6, 2022

With company leadership, product management sets the strategic direction for the product(s). Government regulations impact nearly every aspect of financial products, including: How can they be marketed and sold. The workflow process and terminology a user experiences in creating a new account.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Artificial Inteligence 52

Intercom, Inc.

SEPTEMBER 26, 2019

Former Head of Marketing at MadKudu, Liam Boogar-Azoulay, on ensuring you value customers and partners. For instance, you build an iOS because you know you’re going to get users through it. When people build more stuff on top of your product, then your product is more useful to your customers all of a sudden.

User Testing 170

User Testing Data Visualization Customer Experience Weak Development Team 170

Pragmatic Marketing

OCTOBER 18, 2019

Neal Watkins of BAE Systems gives us his advice based on his five year experience with his product team at BAE and describes his newly defined processes, the importance of a universal language within a company, and how he’s learned that the correct input drives the correct output in regard to creating products that customers love.

Feedback Software 70

Feedback Software User Testing Framework Customer Experience 70

Pragmatic Marketing

OCTOBER 18, 2019

Neal Watkins of BAE Systems gives us his advice based on his five year experience with his product team at BAE and describes his newly defined processes, the importance of a universal language within a company, and how he’s learned that the correct input drives the correct output in regard to creating products that customers love.

Feedback Software 70

Feedback Software User Testing Framework Customer Experience 70

Business of Software Conference

OCTOBER 11, 2023

For example: a statement such as “Our company makes a cheap product with few features and great support” Pair with opposites and identify choices that companies make Act like a lawyer: make a great case for the opposition Extract choices: refine these choices into intelligent decisions that could have been made Identify attributes — there are no strengths (..)

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Business of Software Conference

OCTOBER 1, 2019

Rich Mironov, CEO/Founder, Mironov Consulting. Rich explains some approaches to help you understand and manage a roadmap’s stakeholders so that your products and customers are prioritized over the requirements of other stakeholders. Every time I do this I get at best no reaction and mostly I get hostility.

Roadmap 40

Roadmap Consulting User Testing Weak Development Team 40