Product Talk

JANUARY 4, 2023

Reflecting on 2022: Measuring the Impact of Our Course Business. Switching to a course-first business has had a major impact on the number of people we can reach. In last year’s post , I announced that we were becoming a course-first business. When I was coaching full time, I worked with 30 teams over the course of the year.

Product Research

Intercom, Inc.

SEPTEMBER 29, 2021

With bots and automation resolving simple queries and triaging inbound conversations behind the scenes, Stuart’s support team can be empowered to spend more time resolving issues – and less time performing manual tasks that can quickly become a time sink. Support efficiency. Saving valuable time.

Feedback Software

Intercom, Inc.

JULY 6, 2022

This means they can manage conversation balances across teammates in the course of their day-to-day supervision – providing flexibility for support managers while maintaining control. Now you can map your sender address to the inbound address your customers contact you from.

Customer Experience

Intercom, Inc.

AUGUST 17, 2021

Not only does this create a better customer experience, it also helps to reduce inbound conversation volumes for your support team so they can focus on answering more complex, high-impact questions. “59% It reduces inbound conversation volume without sacrificing customer happiness. Here are three major benefits of proactive support.

Data Visualization

Userpilot

SEPTEMBER 5, 2022

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. How to get a job in customer success course, by Practical CSM. Mapping the customer success journey.

User Testing

The Product Guy

JUNE 25, 2018

You will encounter numerous escalation, blocker, and air cover situations throughout the course of working on projects in product management, especially when a manager is accountable for the end result and the direct report is doing much of the heavy lifting and nitty-gritty work.

Product Management

The Product Bistro

NOVEMBER 13, 2021

Of course, for a few days/weeks/months my analytics will be screwed until all the old cached data from Google and other crawlers has been flushed. As I started this with a bent to highlight my specific skills that I could market (strategy, pricing, inbound marketing analysis) the posts were heavily tilted to the practical.

Analytic Tools

Intercom, Inc.

APRIL 30, 2018

With lots of inbound leads, you’ll need to prioritize which ones need a response first, and it’s not always as easy as you might expect to make this judgment call. When a visitor or lead gets in touch on your website, it’s important to get as much context as you can around the live chat conversation you have with them.

B2C

Intercom, Inc.

MAY 15, 2019

Ensuring your follow-ups are consistent and effective, however, is as much an art as a science, and it involves overcoming the inherent challenges of customer support, which can be relentless (consistent inbound volume, meeting SLAs, having a constant pulse on latest product releases).

Customer Experience

Intercom, Inc.

JULY 30, 2018

As an Inbound Sales Development Rep, I face the challenge of not having any control over the leads that get passed to me. Of course getting ahead of your number is always a good thing and having a pacing plan allows you track just how far ahead, or behind, you are so you never let off the gas too early.

Inbound

The Product Coalition

JULY 25, 2021

The answer is, of course, yes?—?most Or how working on outbound product management would make them better inbound product managers. They must understand that they are going in the wrong direction and that they need to change course sooner rather than later. most of us didn’t start as product managers?—?so

Weak Development Team

Intercom, Inc.

OCTOBER 16, 2019

At this level, your customer acquisition strategy needs to primarily be an organic one, based on inbound marketing, such as creating quality content that educates the market and attracts prospects to your site. If your application is a self-service one, focus on content and inbound marketing as your primary source of leads.

Strategy

Intercom, Inc.

JUNE 6, 2019

One sure sign of a key brand is if the vast majority of your lead generation is from inbound, organic results. John : Of course, the venture was Rude Baguette, which itself was quite a bit of a brand statement, wasn’t it? John: Of course, now you’re over at MadKudu. The mission of MadKudu.

Analytic Tools

Intercom, Inc.

NOVEMBER 9, 2021

By allowing support teams to get ahead of known problems and provide help to customers before they need to reach out, proactive support has enabled major companies to scale their support without increasing headcount, drive down inbound conversation volumes ( in some cases by up to 80% ), and maintain incredible customer satisfaction ratings.

Customer Experience

Intercom, Inc.

JULY 10, 2019

As a business grows, so does the number of inbound conversations they receive, often exceeding their real-time capacity to support. As your business scales, automatically triaging inbound conversations is a key piece of the puzzle. But there’s a problem.

Branding

Intercom, Inc.

JANUARY 18, 2019

Ensuring your follow-ups are consistent and effective, however, is as much art as science, and it involves overcoming the inherent challenges of customer support, which can be relentless (consistent inbound volume, meeting SLAs, having a constant pulse on latest product releases). Context is key.

Customer Experience

Intercom, Inc.

JUNE 21, 2018

As an online education platform, your users (course instructors) are making a big bet, where it may take a while to see results. We were building an online education marketplace and wanted to build the Amazon for courses. Tech was that number one place to be, so we started building our course catalog there. It was simple.

Outbound

Intercom, Inc.

AUGUST 13, 2020

It not only scours inbound conversations for duplicates but examines replies to outbound messages as well. And of course you can use conversation data in Intercom reports to make analyzing product trends and patterns all the more easier.

Data Visualization

Intercom, Inc.

OCTOBER 22, 2019

Here’s an example from LB’s own career: at LinkedIn, when her team of SMB AEs were short on inbound pipeline, she had her reps take an entire day off their calendars to focus on prospecting. But LB suggested they adopt an inbound round-robin model, even though it wasn’t particularly advantageous for her direct team.

Weak Development Team

Intercom, Inc.

MARCH 31, 2021

Of course, speed is just one part of a great customer experience equation. We recommend setting a benchmark you can track progress toward for key metrics like: Rate of new inbound conversations. 5 principles for an empathetic, human response. Median first response rate. Median time to close rate. SLA performance hit rates.

Data Visualization

Intercom, Inc.

OCTOBER 27, 2021

Many support teams implemented the funnel and saw game-changing results, including reduced inbound conversation volume, faster resolution rates, and enhanced CSAT. Of course, knowing exactly where to invest your resources starts with having the right data at your fingertips. Boosted conversation ratings.

Data Visualization

Intercom, Inc.

NOVEMBER 20, 2018

For many B2B SaaS companies, inbound marketing represents a cornerstone of all marketing activity. Inbound marketing is when you create compelling content that educates and informs your target personas. Of course, many of these will be in research mode, with any purchase decision some way off into the future.

Feedback Software

Intercom, Inc.

JUNE 1, 2021

Over the course of the past year, the customer support landscape has changed for good. For TrueCommerce , proactive support has reduced their inbound conversation volume by 20%. As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business.

Data Visualization

Userpilot

MAY 19, 2021

Of course, the more capital the better, but marketers still have to be creative and strategic with what they choose to pursue. Before we dive into some of our favorite channels out there in 2021, you should first take a look at choosing between inbound or outbound. SaaS Inbound Marketing. Source: Hubspot.com. Social Media.

Research Software

Intercom, Inc.

MAY 8, 2019

During the course of her time there, she’s seen HubSpot grow from a small, plucky startup into a billion dollar household name. Source: HubSpot Research, State of Inbound 2018. Source: HubSpot Research, State of Inbound 2018. And yet, bafflingly, 66% of companies aren’t asking their willing(!)

User Testing

Intercom, Inc.

JANUARY 5, 2023

Of course, this doesn’t mean shutting down all your channels, crossing your fingers, and hoping for the best. “Instead of trying to optimize the contact center experience with all sorts of things, they said, ‘Let’s get rid of an inbound phone number.’ ” No inbound chat, no inbound email.

Customer Experience

Product Talk

MAY 15, 2024

Quick Re-Introduction to Ellen Juhlin If you’re a longtime Product Talk reader, you’ve taken a Product Talk Academy course , or you’ve spent some time in the Continuous Discovery Habits community , you probably already know Ellen Juhlin. While Orion had started with a B2C focus, they got a lot of inbound interest in the B2B space.

Product Research

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. Outbound vs. Inbound. Inbound and Outbound Success Stories. Inbound VS. Outbound for SaaS Marketing. Content Marketing.

Research Software

ProductPlan

MARCH 17, 2020

Try these inbound/outbound efforts exercise by dividing your PM activities into either an “inbound effort” or “outbound effort” bucket. Common inbound effort activities include: Setting the vision. Of course, not everything will fit neatly into one of these two buckets. Product planning. Market research. Positioning.

Outbound

freshtrax

JUNE 16, 2021

Of course, you’re going to want to be doing keyword research for the Japanese market, as part of your international SEO. Inbound links will also work for Japanese search engines, and since content marketing is not really a huge part of Japanese SEO, affiliate advertising will still appear. International SEO. Credits: [link].

User Testing

The Product Coalition

JULY 16, 2023

That’s why I started Infinify, and that’s what I do in almost every service we provide — from strategic consulting to startup founders, through the CPO Bootcamp for product leaders, and all the way into our online courses and lectures to product and leadership teams.

Strategy

The Product Coalition

FEBRUARY 22, 2021

Considering how multifaceted and cross-functional Product roles are, it is incredibly easy for Product Managers to get lost in the flurry of inbound requests. A Calendar Audit is a reality check and helps you course correct. A guide to understanding your time better Time flies, especially if you are a Product Manager. Footnotes [1]?

Product Management

Intercom, Inc.

FEBRUARY 10, 2022

The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. Of course, we need to use other tools outside Intercom too, but by using Intercom, we’ve been able to keep that to a minimum. Last month, we published the second edition.

Reporting Tools

Intercom, Inc.

NOVEMBER 7, 2019

Nico: Of course. So of course we use LinkedIn, we use social selling, we use email, we use calls, etc. But we also use new tools such as Intercom to gather intent from inbound leads, or to gather intent from outbound companies that come back to the website. So of course we are doing corporate cards, basically smart cards.

Feedback Software

Intercom, Inc.

OCTOBER 13, 2022

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product. Three, they are slow.

Feedback Software

Userpilot

JUNE 26, 2024

HubSpot’s Inbound Marketing Strategies : HubSpot’s inbound marketing uses personalized content and support to attract and engage users, fostering loyalty. HubSpot’s inbound marketing strategies HubSpot is the godfather of inbound marketing. Source: UserOnboard. Source: Mailchimp.

Feedback Software

The Product Coalition

OCTOBER 21, 2019

Our Product Activities Framework helps you work out who does what in your business The framework splits the activities into three main areas: Strategic; Inbound and Outbound. Inbound activities focus on delivering the product and Outbound activities focus on helping the business sell the product.

Outbound