UX Planet
DECEMBER 11, 2023
The idea for a course catalog of conversation design courses has been parked in my drafts for the entire year. This was originally supposed to be titled, “The 2023 guide to conversation design courses,” but here we are, mid-December and I only now summoned up the courage to jot down my thoughts on this massively intimidating subject.
Intercom, Inc.
AUGUST 20, 2020
Unpacking this central conundrum is at the heart of Alex Wolf’ s work – the self-described “consumer-facing anthropologist” has made a career by thinking deeply and talking widely about issues related to the pervasive role of technology in modern life. She asks what are the risks involved in “outsourcing” so many of our skills to technology.
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Alchemer Mobile
JANUARY 30, 2020
In Gartner’s November 2019 “ Accelerate Buying Decisions ” article, analysts make an important distinction: “Technology buying is typically an act of change.” No matter your business, change and investment in new Voice of the Customer (VoC) technology can be scary. NPS is Dead. But Voice of the Customer Opportunities are Growing.
Intercom, Inc.
DECEMBER 12, 2018
Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Marketing technology is now the largest portion of total marketing budget (29% on average according to Gartner ).
The Product Bistro
MARCH 3, 2018
But, time marches on, technology and demographics change. As a semi-serious photographer, but not even close to a professional, I had adopted LR to replace Aperture when Apple lost their mind and killed it. You can’t wait until you have a perfect product to begin the launch and transition.
Gainsight
OCTOBER 10, 2023
AI in Digital Customer Education Like most technology, the ways customer education teams can use AI are constantly growing. Workflow automation: AI will show information about a customer’s learning and assign relevant courses. That level of innovation is right around the corner. Here’s one use case.
The Product Coalition
OCTOBER 16, 2022
In the 1970s, Xerox PARC managed to make technology clear for people by developing a GUI. Golden Krishna has written a book on this topic called The Best Interface Is No Interface: The Simple Path to Brilliant Technology. In 2015, Google presented its Soli technology by introducing a miniature radar reading every human movement.
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