The Product Coalition

DECEMBER 11, 2023

We all want maximum value for minimum effort or cost. In times of an economic downturn, it is very tempting to offer less for lower prices. But is it really what your customers want? Here’s how to look at it in order to make the right decision for your customers. But which one is more important? I decided to meet B.,

Customer Experience 78

Customer Experience User Testing Weak Development Team Research Software 78

Gainsight

JANUARY 4, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Launching Customer Success. Customer Success Team Management.

Feedback Software 111

Feedback Software Customer Experience Customer Feedback User Testing 111

The Product Coalition

AUGUST 13, 2023

But to truly solve customers’ problems, founders and product leaders must think beyond what they already know about the product. Unfortunately, in the case of your morning meeting — it is going to happen, and it’s a big one which you must attend and arrive on time too. How to solve a certain customer problem? You are soaked wet.

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Customer Experience User Testing Generative AI Books 114

The Product Coalition

MARCH 27, 2022

How can you tell if it’s time to push harder, or should you let things move at their own pace? It adds color to my kitchen, it made me clear the table from other stuff so that it stands out, and every time I look at it I’m filled with joy. These rounds take time. We all want results, and the sooner the better. But some things?—?especially

Customer Experience 133

Customer Experience Product Research User Testing Data Visualization 133

Gainsight

APRIL 4, 2023

Salesforce’s Courtney Guerci, Sr Program Manager – Technical Support Strategy & Operations, recently joined Gainsight’s Tim Van Lew for a “Titans Of Scale” webinar. Create a Problem Statement That Defines What You’re Trying to Solve Effective change management should not include the phrase “Because I Said So”.

Research Software 52

Research Software Customer Experience User Testing Leadership 52

The Product Coalition

DECEMBER 7, 2020

Leadership without authority is product management 101. and this time use it with the entire management team. Your goals are not to deliver products that your customers will love. I know that because it takes everything you were already doing as a product manager and brings it to a higher level?—?both

Leadership 89

Leadership Strategy Product Strategy User Testing 89

Centercode

FEBRUARY 18, 2021

User Experience as a field? Give Elon a little more time.). In a relatively short amount of time, we’ve gone from buying personal computers to buying televisions, cars, washing machines, even toothbrushes with their own computers inside. This rapid evolution shapes and is shaped by today’s customers.

User Testing 59

User Testing Customer Experience Feedback Software Data Visualization 59

Modus Create

JUNE 23, 2021

There are two ways to talk about transformational leadership. . We can dive deep into the academic theory created by Bruce Avolio and Bernard Bass in 1991 and understand how it fits into the broader Full Range Leadership Model. . But first, let’s define transformational leadership. . What is Transformational Leadership?

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Leadership Technical Review Data Visualization Vision 95

Product Innovation Educators

APRIL 17, 2023

How organizations can empower product managers Today we are talking about what a product-led organization is, barriers that can prevent an organization from being product-led, and actions to create the product-led organization. He has a great deal of experience that has helped him be well-rounded in product management.

Customer Experience 95

Customer Experience Leadership Startups Engineering 95

Gainsight

SEPTEMBER 22, 2023

Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. Here’s how to win more business with digital customer education —and how it can help you stand out from the crowd in the increasingly complex business world. Very little.

Education 52

Education User Friction Customer Experience Customer Feedback 52

The Product Coalition

DECEMBER 19, 2021

The first product manager in a startup is a critical role with immense impact on the startup’s success?—?both Along with the founders (the CEO and CTO), most of the employees in the company at the time were developers. Shortly after I started, the CEO surprised me by saying I should hire a product manager. and during?—?the

Product Management 164

Product Management Product Manager User Testing Weak Development Team 164

The Product Coalition

NOVEMBER 23, 2021

Measuring the performance of product managers is a real challenge for a number of reasons. When planning the product managers’ goals, this challenge can translate into taking the wrong direction altogether. Here is a new way to look at product management goals, and make them a useful tool for both you and your team.

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Product Management Product Manager Data Visualization Management 145

The Product Coalition

DECEMBER 10, 2023

However, provoking productive disagreements is a key leadership skill you want to master. Here is how fostering healthy debates is essential for effective leadership and better outcomes. I’m not talking just about specific work experience, but also about much softer skills that were always there but now come to fruition.

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ChatGPT Leadership Customer Experience Finance 120

The Product Coalition

NOVEMBER 13, 2023

A product strategy is often the missing link that would convert your efforts into actual revenue. Product-market fit is achieved when you have consistent and sustainable sales for a certain product with a certain customer profile. Your product makes sense for your first few customers. It’s time to grow.

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The Product Coalition

JULY 30, 2023

A need is more than a general desire, and you should trust your customers’ actions more than their words. Hint: it was about the importance of delivering value to your customers as means for business success , I’m sure you understand why it resonated with me ?. That’s a long time to wait as a business owner.

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User Testing Customer Experience Webinar Consulting 107

The Product Coalition

DECEMBER 4, 2023

A product strategy is often the missing link that would convert your efforts into actual revenue. Product-market fit is achieved when you have consistent and sustainable sales for a certain product with a certain customer profile. Your product makes sense for your first few customers. It’s time to grow.

Product Strategy 107

Product Strategy Strategy User Testing Weak Development Team 107

Product Innovation Educators

FEBRUARY 22, 2021

How product managers can work backwards to amazing products. To be a better product manager, it is worthwhile to examine organizations known for their product management capabilities. Summary of some concepts discussed for product managers. [2:42] 7:47] How did you see customer obsession encouraged at Amazon?

Customer Feedback 82

Customer Feedback User Testing Customer Experience Product Management 82

The Product Coalition

JANUARY 28, 2024

Your product sells not for its features, but for the value it brings to your customers. True product value lies in understanding and meeting the deeper, often unspoken needs of customers, beyond just functionality. Here’s a three-step approach to ensure products connect with users on a more meaningful level.

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Framework Feedback Software User Testing Customer Experience 105

Gainsight

APRIL 21, 2022

Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. As we enter the post-pandemic era, we have learned that customer success was one of the leading reasons companies who invested in CS fared better than those who did not.

Data Visualization 52

Data Visualization Customer Feedback Customer Experience Webinar 52

The Product Coalition

SEPTEMBER 29, 2020

Anyone familiar with Product Management will recognize the immortal phrase ‘influence without authority.’ As a Product Manager, you’re a team player who guides product development along its chartered course, but you have to do that without being the literal captain of the ship. What Does ‘Influence’ Mean?

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Product Management Product Manager Data Visualization Weak Development Team 183

The Product Coalition

FEBRUARY 1, 2021

Product management requires so many diverse skills that most likely your people are more experienced than you at least in some of them. If the people reporting to you know better how to do their job, what is your role as a manager? These founders have many great qualities, but many times prior product experience isn’t one of them.

CTO Coach 97

CTO Coach Reporting Tools CTO Management 97

The Product Coalition

DECEMBER 25, 2022

Your customers’ ecosystem has more impact on your ability to succeed than you might think. As a product leadership academy, we have many presentations. Bottom line, I work on many presentations, all the time. Having to reopen the file every time I try to save it creates massive inconvenience for me. Here is why.

User Testing 111

User Testing Customer Experience Presentation Engineering 111

Mixpanel

NOVEMBER 8, 2021

Let me jump right in: With product analytics, customer retention isn’t just something you measure after the fact; it should be something you can learn to predict (and then improve). How could a product manager possibly dig into the data and pull up something that’s genuinely useful for activation and retention?

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Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 116

Gainsight

DECEMBER 15, 2023

So what does that mean to Customer Success (CS) orgs? Why CS Needs to Learn How to Speak CFO For years, we’ve been talking about your CS team being trusted advisors to your customers and doing the important work of helping them be more successful. Welcome to the brave new world of being more accountable for revenue.

Sales Training 52

Sales Training Reporting Tools Customer Experience Data Visualization 52

The Product Coalition

MAY 1, 2022

It deals with many unknowns, as well as multiple dimensions and variables at any given time. I realized that this is something that I do whenever I’m helping my consulting customers or the CPO Bootcamp participants to make strategic decisions. about the market, the customers, the product, the business, the plans ahead?

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User Testing Customer Experience Product Research Definition 156

Bain Public

APRIL 17, 2020

Career Development Program Details: Whether you are a Founder or part of the Product, Engineering or leadership team, you need actionable strategies and impactful techniques that drive results today. Where do I manage the roadmap? I'm not very good at Product Management. Not sure if my team has the time.

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Workshop Leadership Document Roadmap 52

The Product Coalition

DECEMBER 11, 2023

In part two of this summary, I am moving to talk about strategy and leadership insights. But every now and then, for example, when I share the insights with my customers (many of them wanted to use our time together to simply hear how it was), I remember what a great privilege it was to attend this workshop, and I feel truly grateful.

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Workshop Customer Feedback Leadership User Testing 78

The Product Coalition

FEBRUARY 11, 2024

We were monitoring our customers’ databases, and the architecture caused a severe performance impact on the databases themselves. It was an informed decision before my time there, that allowed us to release something very quickly. While none of our customers wanted to use this feature, many of them wanted to have the option.

Framework 105

Framework User Testing Customer Experience Definition 105

Product Innovation Educators

JULY 31, 2023

Starting from the customer experience to build products customers love Today we are talking about the “working backwards” approach to product that was created at Amazon. He joined Amazon in 1998—four years after its founding—and spent the next 12 years as part of Amazon’s senior leadership team.

Data Visualization 84

Data Visualization Feedback Software Customer Feedback Document 84

The Product Coalition

SEPTEMBER 19, 2021

The fact that your potential customers have a problem, doesn’t mean that they are willing to do what it takes to solve it. I knew about the idea of laser eye surgery for a long time but was always too afraid to even think about it. But I can tell you that I was still afraid this time too. I was still afraid.

User Testing 139

User Testing Customer Experience Product Research Startups 139

The Product Coalition

FEBRUARY 5, 2021

We’re well overdue a conversation about Product Managers and technical skills. It doesn’t seem to matter how many times the industry tries to reassure newcomers that you don’t need to be a full stack software engineer to be a good Product Manager. SQL : Used for data management and manipulation.

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Technical Review Product Management Product Manager Software Review 133

Product Management University

JUNE 5, 2023

Most product managers know how to create a product vision, but that’s not the hard part. Product managers often refer to their product vision as “my north star.” Of course, investors will get on board with anything that supports financial growth but product managers don’t work with investors on a daily basis.

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Vision Product Research User Testing Customer Experience 130

The Product Coalition

DECEMBER 31, 2023

To make the point I wanted to make, I shared a story from the time I met my husband. As you might have noticed from reading this blog, I share many stories related to my personal relationships as a means to talk about product leadership. Often it’s because so much of product leadership is about relationships. But is it enough?

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User Testing Workshop B2B Leadership 102

Gainsight

JULY 12, 2023

As Customer Success (CS) matures and enters a digital era, operations have never been more pivotal. CS teams are charged with perfecting a seamless omnichannel customer experience throughout the entire user journey, while working at peak efficiency. (No No pressure!)

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization User Friction 52

The Product Coalition

APRIL 18, 2021

Photo by John Tekeridis from Pexels When I decided to move into product management I interviewed, among other companies, for a product management role at Google. But I knew it was coming, so I spent some time thinking about it prior to the interview. I was really afraid of this question. Yes”, I said.

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Research Software User Testing Leadership Weak Development Team 132

The Product Coalition

APRIL 10, 2022

It blew my mind because I can guarantee you that I was the most sporty student in school at the time. Having the courage to speak up is one of the things that we are talking about in the leadership workshop that opens the CPO Bootcamp , for example. How can it be that it wasn’t enough to get an A in sports?

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Data Visualization Leadership User Testing Customer Experience 156

The Product Coalition

JUNE 18, 2023

It took me time to understand that I need to present myself as a product leadership coach and product strategy expert rather than a consultant. With sales-led, which is also a bad name, the model means giving each customer exactly what they want and following the money. After $10M ARR the opposite is true, and PLG wins big time.

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Naming User Testing Feedback Software Weak Development Team 128