Product Management University

SEPTEMBER 10, 2023

As the customer success manager (CSM) role evolves into more of a strategic customer leadership role versus a tactical reactionary role, it’s critical to build relationships with customer executives, and in most cases, it’s not as difficult as you think. Most CSMs are interacting with managers in the day-to-day operations.

Customer Experience 130

Customer Experience Product Research Government Leadership 130

The Product Coalition

DECEMBER 11, 2023

Great managers empower their people. Here is what you need to be aware of if you want to keep being a great manager, not just in your head. Here is what you need to be aware of if you want to keep being a great manager, not just in your head. Arik and I have very different approaches to managing the morning routine.

Management 78

Management Management Weak Development Team Leadership 78

ProductBoard

MARCH 11, 2021

Written prior to the COVID-19 pandemic, this forward-thinking piece from Courtney Machi, VP Product at Andela, explains how working remotely can make you a better product manager. Find this essay and more in our ebook, The Path to Product Excellence: Stories and Advice From the Field.

Product Management 90

Product Management Product Manager Leadership Management 90

The Product Coalition

NOVEMBER 23, 2021

Measuring the performance of product managers is a real challenge for a number of reasons. When planning the product managers’ goals, this challenge can translate into taking the wrong direction altogether. Here is a new way to look at product management goals, and make them a useful tool for both you and your team.

Product Management 148

Product Management Product Manager Data Visualization Management 148

Gainsight

APRIL 4, 2023

Salesforce’s Courtney Guerci, Sr Program Manager – Technical Support Strategy & Operations, recently joined Gainsight’s Tim Van Lew for a “Titans Of Scale” webinar. Create a Problem Statement That Defines What You’re Trying to Solve Effective change management should not include the phrase “Because I Said So”.

Research Software 52

Research Software Customer Experience User Testing Leadership 52

Bain Public

APRIL 17, 2020

Career Development Program Details: Whether you are a Founder or part of the Product, Engineering or leadership team, you need actionable strategies and impactful techniques that drive results today. Where do I manage the roadmap? I'm not very good at Product Management. Live Course led by Paul Ortchanian. Pretty wow so far."

Workshop 52

Workshop Leadership Document Roadmap 52

The Product Coalition

DECEMBER 10, 2023

However, provoking productive disagreements is a key leadership skill you want to master. Here is how fostering healthy debates is essential for effective leadership and better outcomes. If you see the connection between that skill and product leadership you are 100% right. Most of us try to avoid arguments with our peers.

ChatGPT 124

ChatGPT Leadership Customer Experience Finance 124

The Product Coalition

FEBRUARY 1, 2021

Product management requires so many diverse skills that most likely your people are more experienced than you at least in some of them. If the people reporting to you know better how to do their job, what is your role as a manager? If they can’t be the professional mentor of the product manager, what is it that they should be doing?

CTO Coach 97

CTO Coach Reporting Tools CTO Management 97

ProductPlan

JUNE 5, 2020

Product management is certainly no exception. Product managers and leaders need to find ways to keep learning and growing in an ever-evolving product environment. There’s an abundance of books, podcasts, as well as events at your disposal that cover various product management topics. We’ve scoured the certification landscape.

Certifications 105

Certifications Customer Experience Artificial Inteligence Product Management 105

The Product Coalition

FEBRUARY 5, 2021

We’re well overdue a conversation about Product Managers and technical skills. It doesn’t seem to matter how many times the industry tries to reassure newcomers that you don’t need to be a full stack software engineer to be a good Product Manager. SQL : Used for data management and manipulation. Data structures and algorithms.

Technical Review 136

Technical Review Product Management Product Manager Software Review 136

The Product Coalition

DECEMBER 11, 2023

In part two of this summary, I am moving to talk about strategy and leadership insights. Today I will focus more on leadership and strategy. Product Leadership Last but not least, is my favorite topic of the role of the product leader. ARR) even if they can’t impact it directly by managing the sales team.

Workshop 78

Workshop Customer Feedback Leadership User Testing 78

The Product Coalition

DECEMBER 11, 2023

Part of your role as a product leader is pure management: management of the execution, and of the people who report to you. It can be quite challenging, both because it is objectively complex and because of time management. In order to succeed, make sure to create the management routines that would help you. Here’s how.

Reporting Tools 78

Reporting Tools Management Management Document 78

The Product Coalition

DECEMBER 19, 2021

The first product manager in a startup is a critical role with immense impact on the startup’s success?—?both As the VP Product at a startup, I knew I had to work hands-on, and hiring a product manager to take the load off of me would happen only when it became absolutely necessary. Should you hire a senior product manager?

Product Management 167

Product Management Product Manager User Testing Weak Development Team 167

The Product Coalition

NOVEMBER 13, 2022

In the effort to create empowered teams, many managers struggle with their role in the process. It requires a different kind of guidance, but your management and leadership are still required nonetheless. If you manage senior people, this is even more true. Here is the right kind of guidance to bring to the table.

Management 78

Management Management Leadership Consulting 78

Product Management University

JUNE 5, 2023

Most product managers know how to create a product vision, but that’s not the hard part. Product managers often refer to their product vision as “my north star.” Of course, investors will get on board with anything that supports financial growth but product managers don’t work with investors on a daily basis.

Vision 130

Vision Product Research User Testing Customer Experience 130

Product Innovation Educators

APRIL 17, 2023

How organizations can empower product managers Today we are talking about what a product-led organization is, barriers that can prevent an organization from being product-led, and actions to create the product-led organization. He has a great deal of experience that has helped him be well-rounded in product management. Not really.

Customer Experience 95

Customer Experience Leadership Startups Engineering 95

Product Innovation Educators

FEBRUARY 22, 2021

How product managers can work backwards to amazing products. To be a better product manager, it is worthwhile to examine organizations known for their product management capabilities. Summary of some concepts discussed for product managers. [2:42] In 2004, we started thinking about how we could build an ebook service.

Customer Feedback 82

Customer Feedback User Testing Customer Experience Product Management 82

The Product Coalition

DECEMBER 11, 2023

If you are the new product leader of your company, your company might be in product leadership debt. I had already been blogging for a while when she was born, so some of you might remember me writing about how I applied product management practices in the many decisions I needed to make around her birth , for example.

Strategy 78

Strategy Onboarding KPIs Leadership Roadmap 78

The Product Coalition

APRIL 18, 2021

Photo by John Tekeridis from Pexels When I decided to move into product management I interviewed, among other companies, for a product management role at Google. It’s Not About Correct Answers One of the misconceptions about product leadership is that there are correct and incorrect answers that you simply need to reveal.

Research Software 135

Research Software User Testing Leadership Weak Development Team 135

The Product Coalition

SEPTEMBER 29, 2020

Anyone familiar with Product Management will recognize the immortal phrase ‘influence without authority.’ As a Product Manager, you’re a team player who guides product development along its chartered course, but you have to do that without being the literal captain of the ship. What Does ‘Influence’ Mean?

Product Management 185

Product Management Product Manager Data Visualization Weak Development Team 185

The Product Coalition

OCTOBER 30, 2022

It’s All About Leadership Last but not least, prioritizing at the right level not only helps you think, but also helps you explain how you think to others?—?your your colleagues in the company management, all the relevant employees, and higher up in the organization, all the way to the CEO and the board of directors.

Roadmap 118

Roadmap Travel User Testing Leadership 118

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Customer Success Team Management. Customer Success Leadership. Churn and Risk Management. Managing Customer Relationships. Customer Success Team Management. Customer Success Leadership.

Feedback Software 111

Feedback Software Customer Experience Customer Feedback User Testing 111

The Product Coalition

DECEMBER 31, 2023

As you might have noticed from reading this blog, I share many stories related to my personal relationships as a means to talk about product leadership. Often it’s because so much of product leadership is about relationships. But the point I want to make today isn’t about relationships, and still, that’s what the story is about.

User Testing 105

User Testing Workshop B2B Leadership 105

The Product Coalition

JULY 25, 2021

Product management requires you to master so many different skills, that there always seems to be a gap between what you do well and what you need to do well to succeed. As a manager of product people, it is your job to help them with this continuous growth, but it’s not always easy. most of us didn’t start as product managers?—?so

Weak Development Team 157

Weak Development Team Product Management Product Manager Outbound 157

The Product Coalition

AUGUST 9, 2021

As their managers, we always need to coach our product managers toward their next level. Photo by Jess Bailey on Unsplash I was a manager long before I was a product manager. In one of my roles as an R&D manager, I inherited an employee from one of the other teams on the day I joined. trust me?—?I’ve

Weak Development Team 157

Weak Development Team Product Management Product Manager Management 157

The Product Coalition

FEBRUARY 27, 2022

By the way, while the tips here address specific challenges that product leaders face, many of them would apply to any kind of leadership position, and even to non-leadership positions, so feel free to forward it to friends who are currently on the move. and in product leadership positions there is so much of it!

Weak Development Team 140

Weak Development Team Leadership Data Visualization Positioning 140

The Product Coalition

MARCH 12, 2023

You are looking for a partner to join your team and take a significant leadership role. That’s why they are looking to hire a product leader and not just a senior product manager. But often when the candidates’ weaknesses are revealed, the hiring managers tell me that there is a problem with the assignment.

User Testing 110

User Testing Product Research Consulting Leadership 110

The Product Coalition

NOVEMBER 13, 2023

Product Strategy on Round A Responsibility: Founders with the leadership team Goal: Build the go-to-market playbook Toward round A you start seeing success (or it would be very hard to raise a decent A round). In many cases, it happens because the goals aren’t clear even to the company management. Here is how it works.

Product Strategy 121

Product Strategy Strategy User Testing Weak Development Team 121

The Product Coalition

MAY 1, 2022

Unfortunately, it’s very common that the management or founding team doesn’t see them eye to eye. This step is usually great to debate within the management team. You will still fail to meet all of them, but you will miss an important opportunity to manage it in advance and make the best out of it.

User Testing 159

User Testing Customer Experience Product Research Definition 159

The Product Coalition

DECEMBER 4, 2023

Product Strategy on Round A Responsibility: Founders with the leadership team Goal: Build the go-to-market playbook Toward round A you start seeing success (or it would be very hard to raise a decent A round). In many cases, it happens because the goals aren’t clear even to the company management. Here is how it works.

Product Strategy 110

Product Strategy Strategy User Testing Weak Development Team 110

The Product Coalition

APRIL 10, 2022

Having the courage to speak up is one of the things that we are talking about in the leadership workshop that opens the CPO Bootcamp , for example. As the top product person in the organization, your manager usually doesn’t have a product management background. Nowadays, I’m coaching others to not make the same mistakes I did.

Data Visualization 159

Data Visualization Leadership User Testing Customer Experience 159

Gainsight

JULY 12, 2023

In traditional, high-touch CS, Digital CS, and everything in between, CS Ops is the key ingredient to supercharging Customer Success Manager (CSM) efficiency and ensuring a consistent customer experience. Apply this knowledge to shape the future of our customer success function, driving innovation and thought leadership.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization User Friction 52

The Product Coalition

APRIL 22, 2023

Product leadership seems to require nonstop negotiation with everyone you work with. Our free e-book “ Speed-Up the Journey to Product-Market Fit ” — an executive’s guide to strategic product management is waiting for you at www.infinify.com/ebook Originally published at [link] on April 18, 2023. Here’s how.

Books 140

Books Customer Experience Leadership User Testing 140

Product Innovation Educators

JULY 31, 2023

He joined Amazon in 1998—four years after its founding—and spent the next 12 years as part of Amazon’s senior leadership team. Colin is co-founder of Working Backwards where he coaches executives at both large and early-stage companies on how to implement the management practices developed at Amazon. You can’t write it overnight.

Data Visualization 84

Data Visualization Feedback Software Customer Feedback Document 84

Gainsight

APRIL 21, 2022

Every year Gainsight loves to give our customers and community the best of what we have for resources, including events, webinars, articles, ebooks, and more. It All Starts with Leadership Alignment. Forrester Report: The Business Case for Customer Success Management. Customer Success Team Management.

Data Visualization 52

Data Visualization Customer Feedback Customer Experience Webinar 52

Gainsight

SEPTEMBER 22, 2023

Thought Leadership Think of any well-established company. They’re perpetually linked to their industry due in some part to their commitment to thought leadership; they understand that the most successful companies are the ones that tap into industry conversation and spark discussions that move people to act.

Education 52

Education User Friction Customer Experience Customer Feedback 52

Gainsight

DECEMBER 15, 2023

But now Customer Success Managers (CSMs) are also being asked to become more sales- or revenue-driven, and in some cases, they’re even being asked to own a revenue number. Tip 1: Learn the Revenue Love Language CS orgs are now at the executive leadership table and in the boardroom. But don’t worry, this is a good thing.

Sales Training 52

Sales Training Reporting Tools Customer Experience Data Visualization 52